Concord Toyota

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Express Lube, New Owner Events, Rent A Car, Presidents Award, Parts
Center, Fleet T.E.D. Dealer, Toyota Certified Used Vehicles, Toyota Tire
Center

1090 Concord Avenue
Concord, CA 94520

http://www.concordtoyota.com

Sales: (855) 223-7970

Service: (855) 669-5992

Today 8:30am - 9:00pm

(Closed Now)

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Sales Reviews (28)

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Larnie

Sep 19, 2017

I bought a used Ford Transit van here recently. The price was fair ~ they had checked out the van. It still needed a spare and a hubcap ~ and I broke a plastic seat handle trying the seat. They fixed everything ~ after the car had been purchased (they could have ignored it at that point). Everyone was professional and really friendly. They gave me all the time I needed to check the van out and ask all the questions I wanted to. They let me park my old car there for a week while parts were being shipped and Jason helped us get it roadworthy again. Bhupinder, the guy that did my paperwork was hilarious. Watch out for him; you may sign the wrong thing because you are laughing so hard. Sam made the sale go quickly and smoothly, and Jim took care of the repairs as promised. I'm generally not one to trust used car salespeople or big corporations, but I did have a really good experience working with these folks. And I love my new cargo van!

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Response from Concord Toyota:

Larnie, we are delighted and proud to read our team took great care of you during your visit with our store. We wish you many miles in the Ford Transit! We will also pass your praise along to our team. They will be honored by your kind words.

GuruDPV98

Sep 18, 2017

Quick response! They were very willing to work with me to get me a good deal. However I did not buy from them because newer year became available else where!

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Response from Concord Toyota:

Thank you for the review. Although you did not buy from us, we are happy to read our team met your highest standards while you looked.

Thomas

Sep 14, 2017

I could not have been more disappointed in the lack of interest this salesman and manager showed for my interest in a used car they have had on the lot for over 70 days. I wanted to buy it. Wanted to make a deal. They were asleep at the wheel. I drove 100 miles round trip and it was a complete waste of my time. I purchased a same model (5 years newer) the very next day. Paid double the price for a far superior experience and deal. They did not even detail the car before showing it. They did not car that the radio/component display was dead. They let a cash customer leave without even saying "thank you" for shopping here!

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Response from Concord Toyota:

Thomas, thank you for brining this to our attention. We will be in contact with you to learn more about the experience. It is our intention to mend our relationship with you.

Margaret

Jul 30, 2017

Great

0 of 1 people found this review helpful.

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Response from Concord Toyota:

Thank you for the 5-star rating!

Andre

Jul 8, 2017

Very nice sales staff all around, but not totally familiar with the used car inventory as you would get from a a dealership.

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Response from Concord Toyota:

Andre, thank you for the pleasant review of our sales team. If you have any questions about our used inventory, please give us a call.

Anna

Jun 1, 2017

Just fine... Car price was good ... The personal not very friendly...except the gentlemen who did all my paperwork. He was very nice...

0 of 1 people found this review helpful.

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Response from Concord Toyota:

Anna, thank you for the review. We will speak with our team about being upbeat and friendly to all of our guests! We are happy you like your car and we wish you many miles of memories!

Lori

May 29, 2017

They responded immediately to my email and follow up was prompt and professional. They saved me time by providing information online. I did not make a purchase.

1 of 1 people found this review helpful.

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GuruP2RR

May 25, 2017

I emailed them with a few questions. They replied but never gave me any answers. I had to call them to find out. I did end up purchasing the car and love it. Price is not negotiable but it is reasonable. The service was great before I purchase the car but not so great afterward. The sales gave me two key fobs and later I found out 1 of the key fob is not for my car. Called the sale a few times and very slow response. I had to drive 70 miles back to the dealership to meet with the sale and found out he's not in. I spent 2 hrs there and still wasn't able to get my 2nd key fob. Waited for another week before someone called me and said they scheduled someone to help me but I had to bring my car there. Another 70 miles drive, but finally got my 2nd key fob this time.

9 of 10 people found this review helpful.

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Response from Concord Toyota:

Thank you for brining your experience to our attention. We would appreciate speaking with you on the matter so we can learn more and improve your opinion of us. We will be in contact soon.

Audrey

May 16, 2017

AWFUL experience! I emailed to ask for interior pictures and they responded with an email but no pictures. I asked again for pictures and never heard back from them. Horrible customer service!

9 of 9 people found this review helpful.

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Aurion_603

Apr 1, 2017

I was the first one win to see the truck I asked to put down a deposit and was told not until the truck was inspected they'll call me tomorrow they sold it later that night to someone else.

9 of 10 people found this review helpful.

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Jack

Mar 20, 2017

Craig is good man, very quick respond...

1 of 1 people found this review helpful.

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Rachel

Mar 19, 2017

I don't know how they expect to sell such a dirty car. The car smelled like wet dog and had wet hay caked in all the wheel wells , yet the salesman tells me it's been detailed cleaned .

6 of 7 people found this review helpful.

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Shuo

Mar 2, 2017

Quick e-mail reply. Thanks.

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Elaine

Feb 24, 2017

Singh was great, but I didn't like the car I test drove.

4 of 4 people found this review helpful.

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atulesh

Feb 22, 2017

Superb

0 of 2 people found this review helpful.

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Richard

Feb 19, 2017

I inquired about a Nissan and they wrote back telling me about a Toyota. So I wrote back telling them I wasn't asking about a Toyota I want to know about the Nissan they had. They never responded.

6 of 7 people found this review helpful.

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JCC9204

Feb 11, 2017

Only had email connection with them. They were very helpful & responded quickly.

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Susan

Dec 28, 2016

Lisa is great!

1 of 2 people found this review helpful.

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EMelson01

Dec 6, 2016

Experience was great @

0 of 2 people found this review helpful.

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cymone

Nov 21, 2016

I was bale to test drive it the same day and I loved how willing they were to work with me.

1 of 2 people found this review helpful.

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Kenneth

Nov 8, 2016

it was good. i dealt with the online area and it went well. the only thing i will say is the listing said it had navigation but it didnt. it wasnt a deal break obviously because i purchased the car, but i asked them about it when i called and he said it did have it, but he was mistaken. all in all it was priced well and i really like it.

3 of 4 people found this review helpful.

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Nikbottom

Sep 18, 2016

Although the car I wanted to purchase was sold, the sales person was helpful.

3 of 3 people found this review helpful.

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Jul 24, 2016

I inquired if the MPV was still available, received an answer that it was, and invited me for a test drive. I drove from Alameda to Concord to see it, and was told that the service department hadn't finished it yet, so it was not available. I was able to look at it where it was parked, but not to drive it. I then inquired by email to Craig, the salesperson that originally responded to my first inquiry if it was ready, and that I was motivated by what I saw when I went out there. Never heard back from Craig, so several days later I called and it had been sold. So, fail for advertising a car that was not ready to be sold, fail for not responding to my eager message for more info about the car's readiness.

9 of 9 people found this review helpful.

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Moira

Jul 20, 2016

Prompt response time. Good follow up.

0 of 1 people found this review helpful.

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chi

Jul 18, 2016

They got back to me very quickly.

0 of 1 people found this review helpful.

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R.D.

Jun 5, 2016

This dealer contacted me promptly and followed -up with a phone call. Unfortunately, the vehicle I wanted was already sold and the dealer's call prevented me from driving a long distance. I really appreciated that courtesy and will definitely consider them again when the need arises.

1 of 1 people found this review helpful.

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Laurie

May 22, 2016

The add stated sun roof. The car advertised did not have a sunroof. Frustrating when that is one of your filters and a bunch of cars show up that are not meeting the filter.

1 of 1 people found this review helpful.

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Oct 9, 2015

They were nice, efficient, professional I decided I wanted a different car.

1 of 1 people found this review helpful.

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Read 28 old reviews

Mike

Sep 18, 2015

The car in question did not pass smog, and I don't understand all of the rules for posting a car for sale but it was a disappointment to hear it had been listed after not passing. It was still listed as late as a few days ago, so I am unsure to the veracity of the claim they made about the MR2.

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Mary

Aug 30, 2015

We made an offer and they replied with a questionair. I saw the car reduced to 18,,000 plus last night but nothing to us.

3 of 3 people found this review helpful.

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steven

May 23, 2015

Good

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John

May 17, 2015

Not willing to negotiate on price

2 of 2 people found this review helpful.

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Erin

Apr 30, 2015

Went to look at a subaru forester recently. I had an appointment with Joel, who quickly passed me off to another sales associate who, though very kind, seemed a bit inexperienced. He didn't seem to know anything about the car, I was doing most of the talking. When I stuck the key into the drivers side door, the entire apparatus holding the key came out of the car itself along with all of the connected wiring - someone had sawed a hole directly around it. The salesman, though again, very nice, didn't say anything further than offering to help me get the key back out. It seemed like someone higher than my salesperson should have been overseeing the appointment.

2 of 2 people found this review helpful.

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richard

Apr 29, 2015

Would not even talk about lowering price when I was there. Then I get an email from cargurus saying they lowered price to my original offer . Don't deal with this dealership.

5 of 5 people found this review helpful.

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eddie

Apr 10, 2015

Very pleasant experience, very professional, no pressure during the buying process.

1 of 1 people found this review helpful.

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Eric

Mar 23, 2015

I met with the Salesman Craig and he was very informative and provided quick pricing and a fair trade in for our current vehicle.

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Barbara

Dec 27, 2014

Ask for Rodney F. In sales. Great service, comfortable style.. Everyone at this dealership was surprisingly nice and helpful. Thank you Concord Toyota. I'll be back.

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claddagh54

Dec 4, 2014

Car was overpriced, based on Blue Book value. Would not negotiate price. Waste of time.

1 of 1 people found this review helpful.

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Sarah

Nov 20, 2014

The best car buying experience I have ever had. Kind, courteous and hassle free! Rolando is top notch in customer service!

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Don

Nov 15, 2014

They were slow to respond.

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Christina

Sep 2, 2014

Great

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Grumpa

Aug 25, 2014

Could not match price of first dealership.

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George

Aug 24, 2014

Only have experience w sales; not sure how well MAINT does!

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Diana

Jun 10, 2014

I am out of state and asked questions by email. The return on the email was very slow and they sold the car I was attempting to buy. They also gave me incorrect information regarding sales tax.

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Artem

Jun 2, 2014

They put the thing to bed for me quickly

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angelica

May 14, 2014

Very helpful and great personalities...made the experience exciting and fun, when usually its so time consuming and draining. Thanks Guys!!

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Brianna

Apr 14, 2014

Billy was awesome and took very good care of me!!

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Lisa

Feb 24, 2014

just got an email.

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Neil

Feb 7, 2014

Professional and pleasant.

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Yong

Jul 15, 2013

The salesman, Craig was really nice when he contacted me on the phone. However, when my boyfriend and I got to there and he saw that we were pretty young he became really rude. When I went to test drive the car he handed my the car keys and told me to just bring the car back. Which was kind of weird because every dealer ship I've gone to a sales man had always gone with me on he test drive. When we came back from the test drive, he was no where to be found for 30 minutes. I told him I didn't like the car and did not think that I will be purchasing it. He got upset and made a smart remark. Then my boyfriend asked if they had any other used car in the lot. Craig the salesman waved and pointed his finger around the saying, "Oh we have some around here and there just walk around." He did not even want to take us and show us around the place. I guess he really didn't want my business. Craig the salesman was really rude!

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Lin

Jun 18, 2013

Fast response, nice people to work with.

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Maria

Mar 15, 2013

Sufficient.

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Tina

Feb 1, 2013

Wonderful

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Kelvin

Oct 22, 2012

Not very responsive

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Christine

Oct 15, 2012

very terrible, horrible internet sale manager. Never want to deal with him again.

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Julia

Mar 11, 2012

I bought mythis car at this dealership. Good deal.

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