Lodi Toyota

I had to drive 1 1/2 hours to get to this dealership from my home. After speaking with Charles, the online salesman, the night before and the morning before I left, he said the truck was still available. When I was 10 minutes from the dealership, he calls me and says that the truck was sold the previous night. What a waste of time and gas.

Tslked with several people. Very nice!

I had a very poor experience with this dealership, and it has left a bad taste in my mouth. I saw an ad for a Subaru Outback. We e-mailed back and forth a couple of times. I explained that I would be coming about an hour for the car, that I knew Outbacks well, and that, if we could agree to a price via e-mail, I would very likely buy the car, pending a look at it and a test drive. After a couple of e-mails, we agreed to a price. My wife and I drove down, expecting that we would do a test drive and buy the car. When we got there, the salesperson, who was obviously stressed by the situation, explained that the wrong info sheet had been on the car, and that he and the manager had negotiated from that sheet. The correct sheet was on another car. It is a little hard to understand how this could happen and how they did not notice it considering that the info sheet on the other car was for a Forester. In any event, I said that I understood about the mistake but that I would think the dealership would still honor the deal that they had made and that I accepted and drove down for in good faith. The salesperson went to confer with his manager. After 15 minutes he came back and said that they would lose money on the car and would not honor the deal. The manager wanted to salesperson to negotiate with me. The salesperson, obviously feeling bad and knowing that I had gone over what I had budgeted to make the deal, did not do that, to his credit. In any event, it is clear that keeping their word, sticking by a deal, keeping a customer happy, etc. etc., is less important than not taking a loss on one car. That is an awful attitude to take toward a customer who drove down in good faith. It is also terrible business judgment. I have siblings, kids, nephews, nieces, business associates, and friends, all of whom I am going to tell to stay clear of this dealership. Conversely, if the dealership had stood by the deal, I would have told everyone about that. Not to mention social media. The dealership clearly understands this and just doesn't care. Not people I want to do business with in the future.

This dealership is amazing! I bought the car and I had nothing but excellent customer service. They found me the best deal when my bank was trying to give me a super high interest rate. They are great for first time buyers. They work with you to get your payment down to your budget. I highly recommend seeing them. Im a college student and a first time buyer so I was unsure of what I was getting into. With that being said I never felt pressured, they listened to what I had to say, and every email was writing back within 24 hours. They were the ideal dealership.

Very quick and potite response.

I stopped by to discuss the car and they were very helpful.

Respond right of way

Juan was extremely helpful both over the phone and through text messages. He gave very diligent and helpful responses that included all of the information I needed. I will also be purchasing a car from him in a couple hours for the price I offered! Thanks Juan!

Had a great experience Jeffery at Lodi Toyota. He Really went the extra mile. Very personable, non pushy felt like family.

I was given all the information and options and allowed to make the decision that was right for me, without any pressure! Thank you Charles for your patience! You're the best! I highly recommend Lodi Toyota!