Bob Baker Chrysler Jeep Dodge Ram

5555 Car Country Dr
Carlsbad, CA 92008

Map & Directions

https://www.bobbakerchryslerjeep.net

Sales: (760) 492-6162

Service: (888) 294-6612

Today 8:30 AM - 9:00 PM (Open Now)

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Sales Reviews (42)

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Sep 10, 2019

GuruSSPGD

Worked with Ron Noori a very pleasant person to deal with .

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Jul 14, 2019

Pete

was very satisfied with my experience with the dealer. was very refreshing not to haggle for a fair deal and no hidden charges. highly recommend the sales rep James West

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May 27, 2019

David

Sales experience was good. Good price without a lot of pressure. Contract portion was a disaster! They are seriously understaffed and I waited for 2 hours after we agreed to a deal before I was able to see the finance manager to sign the papers. At least 5 others were waiting also. My total time in the dealership was almost 6 hours! Totally unacceptable.

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May 27, 2019

GuruLCPWK

They were easy to work with.

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May 18, 2019

Rekcir

Comedy of errors. The Wrangler I came to see was on a remote lot. We located it. Wouldn’t start. Old school haggling that dragged on and on. Hours of waiting. Contract had errors and finance guy tried to change the already agreed upon interest rate. Walked out. Complete disregard for the customer’s time and experience. Dinosaurs and as such should soon be extinct.

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Apr 21, 2019

steve

Ready and waiting. Called with my bottom line offer and they met it!

0 people found this review helpful.

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Apr 7, 2019

Julio

Good experience overall.

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Apr 3, 2019

kindra

Veronica was nice but she used the blind side monitoring as a selling point which is great but it does not work and the light was flashing when i test drove it i told her about it and she said she would look into it but later told me that they can check it out but wouldn't be able to fix it after i purchased the car

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Mar 23, 2019

GuruBL45N

Very friendly experience made me feel comfortable offered my offer we compromised was a relaxed no real pressure got through and made the deal The wife was happy

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Response from current dealership:

We're definitely pleased to hear you and your wife were pleased with your purchase and we thank you for choosing Bob Baker when searching for your vehicle. We hope you enjoy your new vehicle for years to come!

Mar 6, 2019

GuruCLRVM

Responded very quickly and went the extra mile with customer service

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Response from current dealership:

We're very pleased to hear you had a great experience at Bob Baker Chrysler Jeep Dodge Ram Fiat and look forward to your continued business in the future!

Feb 12, 2019

Pamela

I test drove a 2018 Jeep Grand Cherokee Limited 4x4 eco-diesel at Bob Baker in Carlsbad. The price listed on their Web site was $38,990. I started the negotiation at $35,000 in cash, no financing, with my 2010 trade-in. They started the negotiation at over $44,000. What happened to $38,990? Then they brought out the heavy artillery - the manager - and she kept leaning across the table emphatically assuring me that they could MAYBE offer another $1,000 off by giving me a little more for my trade-in and putting on a trailer hitch at cost, but that was it. I left with no deal. This is a classic dealer tactic, advertise a low price, then start stacking on the fees until the final price has no resemblance to what was advertised. Just a ripoff and pushy sales people. I won't go back.

3 people found this review helpful.

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Response from current dealership:

Hi Pamela
I’m sorry your experience here was not up to expectation.
Could you please call me so I may get some more details to ensure this doesn’t happen again.
Kurt Anderson
General Manager & Partner
Bob Baker Auto Group
5555 Car Country Dr
Carlsbad, Ca 92008
760-431-3000

Feb 8, 2019

Hilda

Bought the Jeep, the sales person Marcus made the purchase an easy transaction. Stress free highly recommend Bob Baker Chrysler.

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Jan 26, 2019

GuruBF328

Super fast and easy.

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Nov 5, 2018

GuruY74Y

Excellent

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Oct 16, 2018

Barry

We bought the Jeep from them. Ron the salesman was very nice, but typical bait and switch when we went through finance, nothing is EVER transparent when you sit with the guy that your signing the papers with.

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Sep 22, 2018

Ramon

Even though I didn't bought the car because of my bad credit they treat it me with respect and dignity and that I will not forget. Can't wait to fix my credit and go back . Thanks.

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Sep 21, 2018

GuruTKGJ4

Pushy. The written description doesn't offer the actual packages in the vehicle and when I told them, "Never mind," they contacted me five more times.

1 people found this review helpful.

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Aug 30, 2018

Filippo

Very bad experience. After making the deal over the phone for a brand new Grand Cherokee High Altitude MSRP $52K, I was left without a car. The sales manager and salesman knew that I had to drive to them (1+ hrs). Once we arrived, I was shocked to find out that my white car was nowhere to be found. I was then offered the owner’s vehicle with 3750 miles for the same price no discount at all. Needless to say that I called another dealer and now I’m a proud owner of my new Jeep.

2 people found this review helpful.

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Aug 26, 2018

GuruVCXPC

It was good experience

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Aug 24, 2018

Brian

I live about 100 miles away and tried to buy online. They don’t seem interested and just want you to ”come on down”

1 people found this review helpful.

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Aug 16, 2018

Sean

Got back to me quickly. Very helpful

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Jul 26, 2018

Bill

Very honest wish 8 would have been able to work a deal

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Jul 11, 2018

Christina

our salesman was beyond helpful. He had a great attitude and personality. He made the deal happen for us.

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Jul 4, 2018

Kathryn

very attentive and informative!!

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Jun 6, 2018

Chuck

They responded right away.

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May 31, 2018

GuruWFKWF

We got a great deal on this car.. Trevor was super nice and helpful..

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May 27, 2018

GuruWLX8T

They were very helpful and will probaly buy from them when ready.

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May 27, 2018

Melysa

Bob Baker was great !!! Everyone was so very nice !! Jennifer, Ron , Jousan !!! I would definitely recommend

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May 24, 2018

Antonio

Trevor was very professional, called us in a timely manner and did a good follow up. Good job

1 people found this review helpful.

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May 20, 2018

GuruYQRJF

they contacted me after a hours and they trll me about the vehicle.

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May 12, 2018

GuruWV2WC

great

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May 7, 2018

Ricardo

Nice

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May 6, 2018

Meño

Everything went smooth as I expected despite a few mispelling errors on my info.

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May 4, 2018

GuruWXD7D

Good experiance. Bought the truck

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Mar 24, 2018

Shawn

The salesman Chris was very helpful. The only negative things I have to say is I came in already -approved for a loan from my bank and he was still trying to shop around to see if I can get a better rate. But overall I had a good experience came out with a car I wanted.

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Mar 2, 2018

Guru5PNN9

The truck the advertise is not what they have for sale after contact the dealer sales person never give me an answer why they have a dolly truck when the one for sale was a single tire

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Dec 24, 2017

Guru9XPD9

They emailed and called me.

0 people found this review helpful.

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Nov 22, 2017

Kevin

Great experience, worked with me to find the best exact car that was right for me. Highly recommend!!!!

1 people found this review helpful.

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Nov 21, 2017

Jose

Quick to respond and very professional.

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Nov 21, 2017

Mike

Excellent personal interaction. Streamlined paperwork. Excellent trade in value. Highly recommend.

1 people found this review helpful.

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Nov 5, 2017

Great! Did a very good job reaching out. Trever was fantastic to deal with.

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Oct 23, 2017

derek

Exceptional just can’t buy right now

0 people found this review helpful.

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Read 41 old reviews

Aug 25, 2017

Omar

Great service,Friendly and we were in and out in a timely manner. I recommend everyone go see Leah.

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Mar 29, 2017

Chris_DeSilva

Great experience. Very quick transaction.

1 people found this review helpful.

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Mar 4, 2017

Tony_Edge

I purchased my 500e at Bob Baker Fiat and had a great experience. Olga was a super friendly and low pressure sales person and Karen in service has been a joy to work with. I would highly recommend this dealership. Thanks! Tony

1 people found this review helpful.

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Feb 1, 2017

Valerie

Dealt with many sales people and dealers as I search for a particular Mazda. Fred at Bob Baker Mazda was the ONLy one who was transparent about price and what was on his lot. Email responses were clear and quick. Purchase was done within an hourI could not be happier with my purchase and experience with this dealer.

1 people found this review helpful.

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Jan 11, 2017

Sofia

So far so good, I have only had the car for one week and it is great. I really liked this dealership, they weren't pushy and seemed to be pretty honest. Customer service was good at least with Andres who worked with us.

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Dec 7, 2016

stephanie

Teri was awesome before we went up there she answered questions.. Got the pictures were ask for and dealt with us on one of the rainiest days San Diego had seen in awhile.. Very pleasant experience

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Dec 2, 2016

Robert

Great experience! James was very patient showing me all the cars I was interested in. Unfortunately, I was not ready to purchase because of my trade-in with a third party group not affiliated with Bob Baker fell through. Outside of that, I would have purchased with them.

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Aug 26, 2016

LuVChryslerConvrts

I believe "Teri" and I talked a few times (from Bob 'Mazda', and that through me off a little, because I was looking for (Bob's) 'Chryslers'; IDK, maybe they are all in the same...; nevertheless, Teri was very persistent. I've had some other financial priorities; so...car buying's on the back burner, for now.

0 people found this review helpful.

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Aug 24, 2016

Sherry

Rex was very helpful and knowl edgable. Made buying easy!!!!!!.

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Aug 12, 2016

barbsiet

I lost the opportunity to put in an offer on a vehicle I was interested in due to my vmail box being full. I felt like they could have perhaps sent a text. However, they more than made up for it by their awesome continued follow up.

1 people found this review helpful.

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Aug 8, 2016

Karen

Worst experience! First it took me almost 24hours to even get a hold of anyone, then when we got there it was not the vehicle advertised. It was a bait and switch. Very dishonest and horrible customer service.

2 people found this review helpful.

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Aug 3, 2016

Tamara

After several days working a deal on the phone (including credit check and financing deal all dialed in) regarding a very specific car, I drove over 1 1/2 hours to see "the car" only it WASN'T the car that had be advertised and verbally discussed. The online ad and the car on the lot HAD THE SAME VIN #---however, the car did NOT have leather interior, a moonroof, and a backup camera as advertised and discussed. When I asked if the car on the lot would then be cheaper (as it was clearly a striped version of the advertised car), I got a simple, "No." Got caught in traffic and traveled 2 1/2 hours back home. VERY DISAPPOINTED...but much more savvy to dealers' tactics thanks to Bob Baker Chrysler Jeep Dodge of Carlsbad, CA. Thanks Bob.

4 people found this review helpful.

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Jun 30, 2016

Esteban

Best customer service i recommended this place..this guy name alfonso has a great service and he explain me everything and give me the best deals ..

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May 29, 2016

Derek

They said MSRP only... wouldn't even talk about anything lower all cash deal. O well i will buy in AZ. At least they are willing to talk.

1 people found this review helpful.

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May 9, 2016

Kelly

Even though I did not find my vehicle here, they were not harassing and did try to come down to my budget. However, I just needed a car a bit more affordable and I found it by going back a few years in age.

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Apr 7, 2016

Wade

Good

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Mar 19, 2016

David

Dealer did not respond with requested vehicle info. Provided info for a different model vehicle and that was priced 2k higher than national average for age and mileage.

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Mar 6, 2016

Holly

Very helpful

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Feb 22, 2016

RAUL

They were great. We found the car we wanted right away, and when it came to figuring out the final price they really worked with what we were willing to pay. We were they till 9 pm when they close at 6 on a Sunday. ... says a lot about their customer service.

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Dec 8, 2015

Aron

good.

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Nov 26, 2015

Lynn

Wot sales person, Andres Quirks, is pleasant and friendly. He did not pressure us. According to the research I had done into the type of car, he was honest when answering our questions. He provided all the relevant reports on the vehicle. The only pressure came from Courtney in finance who was able to sell my friend a pretty unneeded form of insurance. The car was easy to sell in that it was in great shape and was a really good price as well as exactly what my friend wanted. The dealership spent time trying to get financing that fit my friends ability to pay . The only complaint I had with the process was the very long wait. I believe we could have left to eat and come back but they seemed unwilling to let us off the lot until the deal was totally sealed. Maybe they are trained that way. But my friend got the car she really wanted for a good price sold to her in a nice low-pressure environment.

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Nov 11, 2015

Ryogo

Internet sales person was helpful and courteous. He was pleasant to work with. Unfortunately for him, by the time he gave me the very specifics on their inventory and future inventory (cars on the boat), I had already bought a car from somewhere else for the same price. Perhaps next time, I will give him more time befor I make my purchase.

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Nov 3, 2015

shahinb1

good

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Oct 8, 2015

5thelement

The dealership was actually Bob Baker Mazda. They were prompt in responding, but the Element wasn't ready for sale. They advertised it a bit prematurely. Took the dealership 5 days after I bought the car to have it ready. But in fairness, it was very well detailed.

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Sep 26, 2015

MaryAnn

Excellent service....great car.....great price!

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Sep 12, 2015

jaime

The response time took to long , I was very interested that by the time I was contacted late afternoon I was signing paperwork

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Aug 12, 2015

Bryn

I haven't spoke with anyone at the dealership and have no qualms with their service. Everything was done via email. My understanding is their very good at what they do based on previous ratings.

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Aug 11, 2015

Tom

Slow to respond.

1 people found this review helpful.

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Aug 10, 2015

ant

I highly recommend these folks. It was simply the best car buying experience I have ever had.

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Jul 28, 2015

Larry

Salesman Rex was awesome. He made it easier than buying a car Locally . I would highly recommend Bob Baker auto to anyone.

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Jul 10, 2015

Mark

Good quick response. Not what I needed was available. Manual transmission

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Jul 7, 2015

Jeff

Ended up buying the car, Ren Smith was awesome and did good by me. If you ever shop here ask for Ren.

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Jul 4, 2015

Annette

I love my SUV, it has everything I wanted and more for a price that couldn't be beat any where else. Thanks James & Jonas!

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Jun 11, 2015

Doug

Nice but not willing to work with us even after we had driven 100 miles to see them.

1 people found this review helpful.

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Feb 23, 2015

Lisa

Purchased truck from this dealer t

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Feb 12, 2015

Christin

Responded to my email, and countied to check up to see my interest in the vehicle!

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Oct 10, 2014

Ron

Got quite a few calls with prospective cars

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Jul 2, 2014

Candy

They do not give military discounts or any discounts on used cars, because they say they have red lined them. However, there is no indication that any used car has been red-lined. The extended warranty that is sold is useless.

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Apr 22, 2014

Michael

Everything going well. Still looking for the RIGHT car.

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Jan 4, 2013

Nancy

The salesman name Shaun help a lot he's friendly and kind. I got what I wanted he never took me to a different direction to get something different he game me a good deal he gave me every discount he was able to. He took care of us and we drove away with our new car with more options and the same price I told him I wanted so happy with our purchase..

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Aug 14, 2012

Veronica

The dealer responded very quickly, I drove there the next day and with the friendly help I received I bought the car the very same day...... and drove home very happy!! Thanks Adrianne

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