Automotive Avenues

It's unfortunate that you feel you would not recommend us because we do not negotiate price. What should be noted is why we do not negotiate. It is because we price our vehicles at or slightly above clean wholesale, and our prices are typically thousands below what other dealers ask for comparable vehicles. With this approach, customers only have to find a vehicle that suits them, and not concern themselves with the unpleasantness that comes with a long, drawn out negotiation. Most customers find this refreshing. As far as our knowledge about the vehicle you came to see, while I do not know sp

It's unfortunate that you feel you would not recommend us because we do not negotiate price. What should be noted is why we do not negotiate. It is because we price our vehicles at or slightly above clean wholesale, and our prices are typically thousands below what other dealers ask for comparable vehicles. With this approach, customers only have to find a vehicle that suits them, and not concern themselves with the unpleasantness that comes with a long, drawn out negotiation. Most customers find this refreshing. As far as our knowledge about the vehicle you came to see, while I do not know specifically what your question was, I will say that with over 500 vehicles so it is often difficult to know of every feature on every vehicle. Bill S., Dealer Principal   Less ...

The first comment I'd make is that we do not hold vehicles for 265 days. As far as follow up, it's probably our strong suit. We have a 4 person in-house business development team to handle phone calls, as well as a call center to handle email leads. I'm not sure why you felt we were unresponsive but I'd invite you to contact me personally if I can ever be of assistance to you.

Regards,

Bill S., Dealer Principal

Jesse,

I'm sorry you were unhappy with Morris's response. He tried to explain to you multiple times that the listed price was our best. Rather than understand and appreciate his honesty, you continued to make offers below the listed price. Apparently your disappointment stems from the fact that we would not discount the vehicle, which was already $3000 below comparably priced vehicles. I'm sorry you feel the way you do but hope you understand that by offering the best price first, we are making the car buying process, faster, easier, and more pleasant for the customer.

Regards,

Bill S

Jesse,

I'm sorry you were unhappy with Morris's response. He tried to explain to you multiple times that the listed price was our best. Rather than understand and appreciate his honesty, you continued to make offers below the listed price. Apparently your disappointment stems from the fact that we would not discount the vehicle, which was already $3000 below comparably priced vehicles. I'm sorry you feel the way you do but hope you understand that by offering the best price first, we are making the car buying process, faster, easier, and more pleasant for the customer.

Regards,

Bill S., Dealer Principal Less ...

Simply not true!

A car that is listed for $12,995 will cost $13,284 plus applicable sales tax and DMV charges. For example, assuming this customer was located in New Jersey, the out the door price all inclusive would be $14,343.65. We have no hidden fees and any implication otherwise is just not the case.

Sincerely, Bill S., Dealer Principal

There's absolutely nothing odd or illegal about asking customers for their name and phone number when they arrive at a dealership. It's a very common practice, and allows the dealership to identify the customer who likely has previously contacted a sales associate. In short, it helps the dealership provide a higher level of service to the customer which is always our goal.

Bill S., Dealer Principal

Ryan,

I assure you our sales associates are here to answer whatever questions a customer might have. Every sale starts with a question, and we're all trained to answer them as honestly and truthfully as possible. Unfortunately, we cannot answer specific questions about financing rates or the availability of credit until we have a credit application filled out by the customer. Without this information, we would not be giving our customers accurate and reliable information about their options. As for advertising with Google, I'm not sure I understand but you're welcome to contact me at your c

Ryan,

I assure you our sales associates are here to answer whatever questions a customer might have. Every sale starts with a question, and we're all trained to answer them as honestly and truthfully as possible. Unfortunately, we cannot answer specific questions about financing rates or the availability of credit until we have a credit application filled out by the customer. Without this information, we would not be giving our customers accurate and reliable information about their options. As for advertising with Google, I'm not sure I understand but you're welcome to contact me at your convenience to discuss. I'll do my best to answer whatever questions you might have.

Regards,

Bill S., Dealer Principal Less ...

Mike,

I checked with Megan and she was adamant that there was no appointment made. Our Customer Relations Management (CRM) system also shows no appointment so it appears that you came on your own without confirming with Megan. While that's fine, and customers are welcome to visit our dealership without making an appointment beforehand, there is always the possibility that the vehicle of interest is sold prior to the customer's arrival.

As far as any Carfax issue, there was none! The vehicle had a clean Carfax with no accidents, and it was available free on our website. I do not sure why

Mike,

I checked with Megan and she was adamant that there was no appointment made. Our Customer Relations Management (CRM) system also shows no appointment so it appears that you came on your own without confirming with Megan. While that's fine, and customers are welcome to visit our dealership without making an appointment beforehand, there is always the possibility that the vehicle of interest is sold prior to the customer's arrival.

As far as any Carfax issue, there was none! The vehicle had a clean Carfax with no accidents, and it was available free on our website. I do not sure why you thought otherwise.

While I feel badly that you took the time to come here only to find that the vehicle was sold, there is really no fault on our part and I feel the negative comment is not warranted. Regardless, I wish you the best in your search for a vehicle.

Regards,
Bill S., Dealer Principal Less ...

False. The reviewer is simply upset that we refused to take $2000 off the advertised price as he requested. The vehicle has brand new tires and the fact that one needed a few pounds of air added hardly translates into a $2000 discount. Had he asked about the possibility of a discount before driving 240 miles, we certainly would have told him that was not a possibility.

John,

Sorry we missed you and lost the opportunity to earn your business. Not sure exactly who you left a message for but I can only assume that there was some type of miss in communication as we're usually excellent when it comes to returning a customers call. I hope wherever you did ultimately buy your vehicle provided you with a great car buying experience.

Regards,

Bill S., Dealer Principal

Omar,

We have no record of anyone by your name coming in to our dealership and there was no appraisal given to any customer where a purchase was not made on the 6th. Offering a customer $7000 below market is something I've never heard of anywhere, let alone here. It appears you may have reviewed the wrong dealership. If you do have any concerns or have some more information that could shed some light on this situation, please contact me directly. Bill S., Dealer Principal

Kyle,

The truck you came to see was a local trade in that was 8 years old with over 100,000 miles on it. I am very familiar with the truck and it happens to be in very nice condition, and does not have a speck of rust on the body. The undercarriage is very clean as well with only typical wear that you would find on any vehicle of this age and mileage. I'm also aware of the fact that you wanted to buy the truck but it was priced above what you were able to afford. It's very unfair to criticize a dealership just because they were unable to lower the price of a vehicle to fit it into your budg

Kyle,

The truck you came to see was a local trade in that was 8 years old with over 100,000 miles on it. I am very familiar with the truck and it happens to be in very nice condition, and does not have a speck of rust on the body. The undercarriage is very clean as well with only typical wear that you would find on any vehicle of this age and mileage. I'm also aware of the fact that you wanted to buy the truck but it was priced above what you were able to afford. It's very unfair to criticize a dealership just because they were unable to lower the price of a vehicle to fit it into your budget. Bill S., Dealer Principal Less ...

Ron,

It's important to understand that the finance rates are set by the lender, not the dealer. While I do not know about your specific approval, I will tell you that the credit rating is not the only thing that the bank looks at. They also look at income, the amount of credit you have established, the amount of debt you currently have, as well as other factors. We have relationships with virtually every national lender so if we can't do it, it most likely cannot be done at all. We work hard to obtain the lowest rates and the best financing terms for our customers, and I'm sorry we were not

Ron,

It's important to understand that the finance rates are set by the lender, not the dealer. While I do not know about your specific approval, I will tell you that the credit rating is not the only thing that the bank looks at. They also look at income, the amount of credit you have established, the amount of debt you currently have, as well as other factors. We have relationships with virtually every national lender so if we can't do it, it most likely cannot be done at all. We work hard to obtain the lowest rates and the best financing terms for our customers, and I'm sorry we were not able to obtain a rate that was satisfactory to you. I hope you give us another opportunity to serve you again in the future.

Best Regards,

Bill S., Dealer Principal Less ...

Serge I responded to your question personally as it involved exporting the vehicle. I'm sorry you did not notice my response.

Bill S., Dealer Principal

Reno,

It is not uncommon for us to have more than one customer interested in a vehicle. I'm sorry that someone beat you to it but hopefully you'll keep an eye on our website and give us another chance to serve you in the future.

Regards,

Bill S., Dealer Principal

I have spoken to this reviewer as well as the employee involved. Unfortunately, this really is nothing more than a misunderstanding. The customer was not satisfied with the interest rate that we were able to obtain on her behalf, so one of our finance manager's promised she would work on it and get back to her as soon as she had more information. That took place on a Friday evening. The supervisor that our finance manager needed to speak with was off on the following Saturday as well as Monday. By the time we heard back, it was already mid week. In fact, the day we received the response we wer

I have spoken to this reviewer as well as the employee involved. Unfortunately, this really is nothing more than a misunderstanding. The customer was not satisfied with the interest rate that we were able to obtain on her behalf, so one of our finance manager's promised she would work on it and get back to her as soon as she had more information. That took place on a Friday evening. The supervisor that our finance manager needed to speak with was off on the following Saturday as well as Monday. By the time we heard back, it was already mid week. In fact, the day we received the response we were waiting for is the day this review was left. While I would have preferred that this customer was contacted with an update, I also understand that my finance manager was waiting until she had an answer from the credit supervisor at the bank she was dealing with. We work incredibly hard to get our customers the best finance rates possible. Sometimes credit challenged applications require extra work which can take time. We did the best we could for Deborah. I'm sorry that she feels otherwise.

Sincerely,

Bill S., Managing Partner Less ...

If we do not get a loan approved then we do not make a sale. It's that simple, which is why we have 2 full time finance managers working with 20 different banks to get our customers approved at the lowest rates possible. We are one of the largest independent dealers in the state so if we can't get it done..it most likely cannot get done at all!

In this case, we contacted the customer and told him that he would need a cosigner. WE never heard back from the customer so we assumed that he was unable to find one. 3 days later, this review was posted.

Now, you might ask, why was he able to f

If we do not get a loan approved then we do not make a sale. It's that simple, which is why we have 2 full time finance managers working with 20 different banks to get our customers approved at the lowest rates possible. We are one of the largest independent dealers in the state so if we can't get it done..it most likely cannot get done at all!

In this case, we contacted the customer and told him that he would need a cosigner. WE never heard back from the customer so we assumed that he was unable to find one. 3 days later, this review was posted.

Now, you might ask, why was he able to find a loan elsewhere with the same bank that turned him down through our dealership. The answer is that it is not possible. Truth in lending regulations prevent banks from offering credit to customers at a dealership if they have already turned them down elsewhere. Obviously we do not know where or if he purchased another vehicle, or what the dealership may have presented to the bank to get him approved.

I will tell you that we only offer conventional bank financing from lenders you have actually heard of, as opposed to high interest finance companies with rates often above 20%. We are here to do business, but we're not here to bury our customers in debt up to their ears with high interest loans that they will never get out from under. If that's what you're looking for, we are not the dealership for you. If you want an amazing deal on a high quality-late model vehicle, a finance rate you can stomach from a lender you've heard of, we're the dealership to visit. Give us a chance and I promise you will not be disappointed. That's my promise to you!

Best Regards,
Bill S., Managing Partner Less ...

Mike,

I'm very happy that you are pleased with your purchase. That's what's most important, especially in light of the fact that you purchased your vehicle sight unseen and had it shipped to you. Please try to understand that we have multiple office employees, including multiple sales associates. Although every member of our staff is trained and happy to offer assistance to every customer, there is simply no way for them to know the status of every vehicle sold. Your point of contact would have been your sales associate, either of our finance managers, or me myself. I'm sorry that when you

Mike,

I'm very happy that you are pleased with your purchase. That's what's most important, especially in light of the fact that you purchased your vehicle sight unseen and had it shipped to you. Please try to understand that we have multiple office employees, including multiple sales associates. Although every member of our staff is trained and happy to offer assistance to every customer, there is simply no way for them to know the status of every vehicle sold. Your point of contact would have been your sales associate, either of our finance managers, or me myself. I'm sorry that when you called you spoke to a sales associate who was unfamiliar with your particular transaction. If you or any customer is ever in need of assistance, I assure you we are all ready, willing, and able to help. Just please give us the chance.

Best Regards,
Bill S., Managing Partner Less ...

Adam,

I'm sorry for the confusion about the car you were interested in. I assure you that if it's on our website, we definitely had it, and most likely still have it in stock. If a salesperson sells a vehicle, it should be immediately removed from our website to avoid situations like this. Again, I apologize for the confusion, and hope you'll still give us a chance to show you that we offer the highest quality vehicles at prices that other dealers can't come close to. Best Regards, Bill S., Managing Partner

Kyle,

Thanks for the review. While I'd be lying if I told you that I like seeing a comment like the one you left, It's important for me to know what my prospective customers have to say. Unfortunately, there is a great deal of liability that a dealership exposes it to with every test drive, so we do try to limit them to situations where customers would seriously consider purchasing the vehicle if they enjoyed how it drives. That being said, I do not want shoppers to think we only care if they are going to buy on the spot. There are many times that a customer comes in several times before bu

Kyle,

Thanks for the review. While I'd be lying if I told you that I like seeing a comment like the one you left, It's important for me to know what my prospective customers have to say. Unfortunately, there is a great deal of liability that a dealership exposes it to with every test drive, so we do try to limit them to situations where customers would seriously consider purchasing the vehicle if they enjoyed how it drives. That being said, I do not want shoppers to think we only care if they are going to buy on the spot. There are many times that a customer comes in several times before buying, and they should expect to be treated the same every time they come in. When you're here, you're my guest same as if you were in my home. I hope you will give us a chance to earn your business in the future. Best regards, Bill S., managing Partner Less ...