Automotive Avenues

Reno,

It is not uncommon for us to have more than one customer interested in a vehicle. I'm sorry that someone beat you to it but hopefully you'll keep an eye on our website and give us another chance to serve you in the future.

Regards,

Bill S., Dealer Principal

I have spoken to this reviewer as well as the employee involved. Unfortunately, this really is nothing more than a misunderstanding. The customer was not satisfied with the interest rate that we were able to obtain on her behalf, so one of our finance manager's promised she would work on it and get back to her as soon as she had more information. That took place on a Friday evening. The supervisor that our finance manager needed to speak with was off on the following Saturday as well as Monday. By the time we heard back, it was already mid week. In fact, the day we received the response we wer

I have spoken to this reviewer as well as the employee involved. Unfortunately, this really is nothing more than a misunderstanding. The customer was not satisfied with the interest rate that we were able to obtain on her behalf, so one of our finance manager's promised she would work on it and get back to her as soon as she had more information. That took place on a Friday evening. The supervisor that our finance manager needed to speak with was off on the following Saturday as well as Monday. By the time we heard back, it was already mid week. In fact, the day we received the response we were waiting for is the day this review was left. While I would have preferred that this customer was contacted with an update, I also understand that my finance manager was waiting until she had an answer from the credit supervisor at the bank she was dealing with. We work incredibly hard to get our customers the best finance rates possible. Sometimes credit challenged applications require extra work which can take time. We did the best we could for Deborah. I'm sorry that she feels otherwise.

Sincerely,

Bill S., Managing Partner Less ...

If we do not get a loan approved then we do not make a sale. It's that simple, which is why we have 2 full time finance managers working with 20 different banks to get our customers approved at the lowest rates possible. We are one of the largest independent dealers in the state so if we can't get it done..it most likely cannot get done at all!

In this case, we contacted the customer and told him that he would need a cosigner. WE never heard back from the customer so we assumed that he was unable to find one. 3 days later, this review was posted.

Now, you might ask, why was he able to f

If we do not get a loan approved then we do not make a sale. It's that simple, which is why we have 2 full time finance managers working with 20 different banks to get our customers approved at the lowest rates possible. We are one of the largest independent dealers in the state so if we can't get it done..it most likely cannot get done at all!

In this case, we contacted the customer and told him that he would need a cosigner. WE never heard back from the customer so we assumed that he was unable to find one. 3 days later, this review was posted.

Now, you might ask, why was he able to find a loan elsewhere with the same bank that turned him down through our dealership. The answer is that it is not possible. Truth in lending regulations prevent banks from offering credit to customers at a dealership if they have already turned them down elsewhere. Obviously we do not know where or if he purchased another vehicle, or what the dealership may have presented to the bank to get him approved.

I will tell you that we only offer conventional bank financing from lenders you have actually heard of, as opposed to high interest finance companies with rates often above 20%. We are here to do business, but we're not here to bury our customers in debt up to their ears with high interest loans that they will never get out from under. If that's what you're looking for, we are not the dealership for you. If you want an amazing deal on a high quality-late model vehicle, a finance rate you can stomach from a lender you've heard of, we're the dealership to visit. Give us a chance and I promise you will not be disappointed. That's my promise to you!

Best Regards,
Bill S., Managing Partner Less ...

Mike,

I'm very happy that you are pleased with your purchase. That's what's most important, especially in light of the fact that you purchased your vehicle sight unseen and had it shipped to you. Please try to understand that we have multiple office employees, including multiple sales associates. Although every member of our staff is trained and happy to offer assistance to every customer, there is simply no way for them to know the status of every vehicle sold. Your point of contact would have been your sales associate, either of our finance managers, or me myself. I'm sorry that when you

Mike,

I'm very happy that you are pleased with your purchase. That's what's most important, especially in light of the fact that you purchased your vehicle sight unseen and had it shipped to you. Please try to understand that we have multiple office employees, including multiple sales associates. Although every member of our staff is trained and happy to offer assistance to every customer, there is simply no way for them to know the status of every vehicle sold. Your point of contact would have been your sales associate, either of our finance managers, or me myself. I'm sorry that when you called you spoke to a sales associate who was unfamiliar with your particular transaction. If you or any customer is ever in need of assistance, I assure you we are all ready, willing, and able to help. Just please give us the chance.

Best Regards,
Bill S., Managing Partner Less ...

Adam,

I'm sorry for the confusion about the car you were interested in. I assure you that if it's on our website, we definitely had it, and most likely still have it in stock. If a salesperson sells a vehicle, it should be immediately removed from our website to avoid situations like this. Again, I apologize for the confusion, and hope you'll still give us a chance to show you that we offer the highest quality vehicles at prices that other dealers can't come close to. Best Regards, Bill S., Managing Partner

Kyle,

Thanks for the review. While I'd be lying if I told you that I like seeing a comment like the one you left, It's important for me to know what my prospective customers have to say. Unfortunately, there is a great deal of liability that a dealership exposes it to with every test drive, so we do try to limit them to situations where customers would seriously consider purchasing the vehicle if they enjoyed how it drives. That being said, I do not want shoppers to think we only care if they are going to buy on the spot. There are many times that a customer comes in several times before bu

Kyle,

Thanks for the review. While I'd be lying if I told you that I like seeing a comment like the one you left, It's important for me to know what my prospective customers have to say. Unfortunately, there is a great deal of liability that a dealership exposes it to with every test drive, so we do try to limit them to situations where customers would seriously consider purchasing the vehicle if they enjoyed how it drives. That being said, I do not want shoppers to think we only care if they are going to buy on the spot. There are many times that a customer comes in several times before buying, and they should expect to be treated the same every time they come in. When you're here, you're my guest same as if you were in my home. I hope you will give us a chance to earn your business in the future. Best regards, Bill S., managing Partner Less ...