Automotive Avenues

Brian, thank you for your feedback and giving us 5 stars, we really appreciate it!

Good morning Stan, thank you for your feedback.  I am trying to understand your review and am wondering if you are possibly referring to a different dealership as our pricing is clearly displayed on many online platforms.  We do however completely understand customers wanting the "best price", that being said, our pricing policy is simply, straightforward and honest.  We research each vehicle's options, history and condition, then compare it to similar vehicles nationwide.  We then come up with an extremely competitive price, typically thousands lower than the suggested Kelley Blue B

Good morning Stan, thank you for your feedback.  I am trying to understand your review and am wondering if you are possibly referring to a different dealership as our pricing is clearly displayed on many online platforms.  We do however completely understand customers wanting the "best price", that being said, our pricing policy is simply, straightforward and honest.  We research each vehicle's options, history and condition, then compare it to similar vehicles nationwide.  We then come up with an extremely competitive price, typically thousands lower than the suggested Kelley Blue Book retail value.  This is all done to ensure our customers a no-haggle, stress free car buying experience.  I would like to know who you spoke with from our dealership, please call me to discuss further.  732-919-0707

Sincerely,
Chris Hardick
Customer Care Director
732-919-0707 Less ...

Hi Angel, thank you for your Five Star review and feedback.  Please keep us in mind in the future.

Hi Ismael, thank you for your feedback.  We are as disappointed as you that the window stopped working and we are still waiting to get it back from Subaru.  We appreciate your understanding and are sorry that we could not get you the vehicle that you wanted.  

Sincerely, Chris Hardick ~ Customer Care Director

Abe,
We sincerely do our best to assist each customer.   In this case there was a customer who had reserved this vehicle 2 weeks prior to you.  We had told them that we could no longer hold it and make the vehicle available.  At that point you expressed interest and left a deposit.  The original customer circled back around to finalize the deal which we decided to offer.  We did refund your deposit and sent you a refund of the inspection cost.  Please call me at 732-919-0707 to let me know you received it.  
Chris Hardick, Customer Care Director.  

Hi Jennifer, thank you so much for your business and your feedback.  We certainly appreciate it!

Thank you so much for your business and your feedback.  We certainly appreciate it!

Hi Hamdi, thank you so much for your business and your feedback.  We certainly appreciate it!

Thank you so much for your business and your feedback.  We certainly appreciate it!

Thank you so much for your business and your feedback.  We certainly appreciate it!

Hi Scott, we appreciate you giving us 5 stars and your feedback!  

Even though you did not ultimately buy from us, we appreciate the opportunity to assist you!  Please keep us in mind in the future and refer us to your friends and family!  

Thank you for your feedback.

Thank you for your kind words.  Your feedback means a lot to us and we appreciate your business!  

Thank you for your 5 Star review.  We appreciate it!

Thank you for your 5 Star response!  We appreciate it.

Hi Todd, thank you for your feedback!

Steve, we appreciate you taking the time to write such a nice review.  Your feedback means a lot to us and we are happy that Barry gave you a great experience.  Please refer us to your friends and family so we can give them a great experience as well!

Thanks Jennifer, your feedback is appreciated!

John, thank you for your review.  We appreciate your feedback and will use it to improve our customer service.

Robert, thank you for your 5 star review and your feedback.  We appreciate it.

Larry, I am glad you had a great experience!  Thank you for sharing your feedback!

Thank you for your feedback.

Hi Donna, thank you for your feedback.  If you are still in the market, please review our inventory as it changes frequently.

Thank you for your feed back.

This customer is raising numerous issues so I will address them all individually.

We provided him with the information he requested regarding the warranty however he wanted to hear it from Tesla directly. Unfortunately he was unable to get someone from Tesla corporate on the phone so he decided to stay overnight until he could confirm the information we provided him with.

We gave him the exact trade in amount that he was offered elsewhere, so I don't understand why that was unsatisfactory. He also benefited from the tax credit so he netted several hundred dollars more by trading it in t

This customer is raising numerous issues so I will address them all individually.

We provided him with the information he requested regarding the warranty however he wanted to hear it from Tesla directly. Unfortunately he was unable to get someone from Tesla corporate on the phone so he decided to stay overnight until he could confirm the information we provided him with.

We gave him the exact trade in amount that he was offered elsewhere, so I don't understand why that was unsatisfactory. He also benefited from the tax credit so he netted several hundred dollars more by trading it in than he would have had he sold it privately.

As far as knowledge of Tesla's, my wife is on her 3rd so I am very familiar with them and did my best to assist him myself. His issue was the warranty however he refused to accept our word for it despite the fact that we were reading it right from Tesla's Website. The car did not come with Autopilot which was explained to him as well but there was no "leap of faith". The car itself specified that Autopilot could be added by contacting Tesla directly. This is exactly what he was told.

The interest rate was determined by the bank, not us, and was based on his credit.

The tires were all checked prior to him leaving and there was no tire light illuminated. Regardless, if the TPMS light came on, it only meant that a tire needed air or had too much air. Obviously this was very easily resolved.

Maintenance was never discussed however that is a service that can only be provided at Tesla. It's ridiculous to suggest that anyone would answer a maintenance question by asking if he thought it needed an alignment.

We always do our best so satisfy every customer and sold this customer an absolutely stunning Tesla. This particular customer spent over 5 hours looking at the car, and then stayed overnight because he refused to believe the information we provided him about the warranty.

It's unfortunate that despite the fact that he says he's happy with the vehicle, he felt the need to criticize just about everything else.

Bill S., Dealer Principal Less ...

The vehicle was sold by the time the customer requested copies of the title or we would have gladly provided it as we do on a daily basis for customers.

Bill S., Dealer Principal

We do offer free delivery for vehicles that qualify however we do not offer free pickup of trad-in's. This appears to be where the confusion arose. It makes no difference if the trade value is greater than the purchase price as that is not uncommon. Sorry for any confusion.

Regards,

Bill S., Dealer Principal

Unfortunately the reviewer was unable to understand the process. The deposit is not added to the price of the vehicle, it is deducted from the price of the vehicle. She also thought the listed price included sales tax as well as bank interest. We did our best to explain but apparently to no avail.

Bill S, Dealer Principal

Anyone who's visited our dealership on a Saturday would understand that it's unreasonable to request to test drive 10 vehicles but that's exactly what the reviewer did. He even went to far as to demand that he be allowed to drive 5, and his daughter 5 as well. All this while we were working to assist over 50 other customers. To honor his request would have meant that several other customers would have been left unassisted. The salesperson properly allowed him to drive 3 (not 2) vehicles, and then suggested he return another day when he would have additional time to assist him. He responded by

Anyone who's visited our dealership on a Saturday would understand that it's unreasonable to request to test drive 10 vehicles but that's exactly what the reviewer did. He even went to far as to demand that he be allowed to drive 5, and his daughter 5 as well. All this while we were working to assist over 50 other customers. To honor his request would have meant that several other customers would have been left unassisted. The salesperson properly allowed him to drive 3 (not 2) vehicles, and then suggested he return another day when he would have additional time to assist him. He responded by making ridiculous offers despite being told that we work with a "no haggle" pricing structure. The reviewer could care less that his demands might leave other customers waiting for assistance. Quite honestly, there are too many wonderful customers who come to us looking for a car to get them to work, to get their kids to school, or just to have a nice car to enjoy. Those are the customers we appreciate and it is truly a pleasure to serve. People like this make business harder to conduct, and ruin the customer experience for everyone around them.

Bill S., Dealer Principal Less ...

We post a free Carfax with every vehicle listing, which can be viewed by simply navigating to our Website. In this case, we also emailed the Carfax as requested. The automated emails are sent after hours to let shoppers know that they will be receiving a response from a  member of our staff once we re-open.

Bill S., Dealer Principal

Our reviews are 100% authentic, and we absolutely do offer free shipping to Ohio for CarGurus customers. I would invite you to contact me personally to see why you feel you've received conflicting information.

Bill S., Dealer Principal

Our listed prices are our lowest, "no haggle" prices. Every vehicle is already heavily discounted so there is no need for stressful negotiations. All a customer needs to do is find a vehicle that suits their needs and rest assured they're getting a great deal!

Sincerely,

Bill S., Dealer Principal

Hello Jacqueline,

I assure you we do our best to make the buying process as easy as possible. I'm so sorry to hear you felt otherwise but congrats on your new Cadillac!

Bill S., Dealer Principal

This reviewer clearly did not like our dealership and while that's disappointing to hear, I do recognize that we cannot please everyone no matter how hard we try. That being said, what the reviewer is saying about the interest rate and the trade value are simply false, and the term "skimming" is something I've never heard of. Interest rates are determined by lenders, not dealers. If any dealer has an advantage in securing a lower rate for a customer it would be a larger dealer like us. We send our lenders thousands of loans each year which gives us the ability to secure the best rate

This reviewer clearly did not like our dealership and while that's disappointing to hear, I do recognize that we cannot please everyone no matter how hard we try. That being said, what the reviewer is saying about the interest rate and the trade value are simply false, and the term "skimming" is something I've never heard of. Interest rates are determined by lenders, not dealers. If any dealer has an advantage in securing a lower rate for a customer it would be a larger dealer like us. We send our lenders thousands of loans each year which gives us the ability to secure the best rate available. As far as trade-in's, we offer the highest values. However, because all our vehicles are heavily discounted, we offer a vehicles true value as a trade in. Dealerships with inflated prices and huge profits built in can make it appear as though they are offering more when they are actually giving much less! The reviewers claim that he was contacted after he left and offered $1000 more is simply not true. That does not happen here. We are much too busy (as the reviewer commented) to play those types of games.

My feeling is that just as he mentions, he was looking for a more "personal touch". While I think we offer excellent service, what we're primarily known for is a huge inventory, and wholesale pricing. While I'm sorry that this reviewer feels the way he does, I would ask that anyone researching our company to consider the thousands of positive reviews customers have posted telling of their great experience with our dealership.

Bill S., Dealer Principal Less ...

Lesli,

I apologize for the situation. We tried reaching you for several days without success. If you'd like to discuss further, please feel free to contact me personally.

Sincerely,

Bill S., Dealer Principal

Greg,

You're 100% right! The ball was dropped on our end and there is no excuse for it!
We have identified the flaw in our process and corrected it so no other customer will be faced with a similar situation. You have my sincere apology. I left you a message as well.

Bill S., Dealer Principal