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By Appointment Only
Queens Auto Mall
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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134-01 Atlantic Avenue
Richmond Hill, NY 11418
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
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Oct 9, 2023
Great response
The dealer was great with responding to my inquiry almost immediately. A test drive was set up and I was reached out to multiple times for
confirmation. I drove over 2 hours to get there to find the car was in horrible condition. The dealer did a great job of photo shopping the
images put on the website. The car was dirty, the entire front and rear bumpers damaged and the side passenger door was dented with
complete paint discoloration. Terrible experience and I will never go back. Buyers be ware.
Know what you are getting into here. They advertise a price on CarGurus and then when you call and ask the out the door price, they
say that the advertised price is "after 20% down" and instantly add 20% to the advertised price.
Not only is this sketchy and should be illegal, it also showcases that management and sales don;t even understand basic math.
Adding 20% to a price is the same as discounting the final price by 16.67%, so their scheme (business model) should state that the
advertised price is after 16.7% down.
For example, 30K X 1.2 = 36K
But
36K X 0.83 = 30K
My advice is to not talk math and finance with people and institutions that are both openly deceptive and maybe more importantly, don;t
even understand simple math / finance.
Run far and fast.
A time has been made to test drivThe overall feeling with the operator is good, mainly in the following points:
*There are many scratches on the exterior of the vehicle, which do not match the photos displayed on the website and need to be repaired.
*The vehicle has no electricity, so it is impossible to complete the test drive and check the actual condition of the vehicle.
*The most important thing is that the price of the operator on the website is too different from the actual selling price.e and inspect the vehicle and chat with him about the
purchase.
The follow up from this dealership was pretty sub-par. I received one email. I asked if they shipped vehicles and how much it would cost. My question was not answered. My father passed and owned a mini. This is a very deep personal purchase for me, so I was super disappointed with the interaction I had.
I was quite interested in a car they had. I sent several requests for more information on the car. All I got was a string of auto generated emails. Each one started out telling me I was a valued customer. One even gave me a VIP ID number. Another gave me my own personal concierge. But NONE of the responses provided me with the information I had requested several times.
Oct 24, 2022
Response from current dealership:
Hello, this is Theo one of the manager's at Queens Auto Mall. If you left us a phone number, we 100% called and text you. Sometimes we do not receive all the information a customer has requested, for example if you asked a specific question we may have instead just received a generic "Is this vehicle still in stock?". Did you reply to any of the emails? I'm not sure where the miscommunication came from but if you call / text me direct at 718-775-4412 or email Theo@QueensAuction.com I'll be more than happy to help.
Show older dealer reviews 287
Amazing experience. Patrick helped me from beginning to end. Their reviews on here weren't looking so good but I called anyway cause I
really liked the color and their Google reviews were so high. Whoever picked up the phone got Patrick the manger to help me. I'm in Texas so
he said he would help me himself. Took pictures, facetime and answered all my questions. NO FEES. Facetimed me again when the car was
getting picked up. Very happy with the experience. Thanks again BirdDog (love your nickname).
FULL ON SCAM. I read the other reviews before going but thought that if i called, and double
checked the price and that the car was in fact still there, it would be fine. They confirmed it all
over the phone, we drive an hour there, and they tell me that the prices listed are not including a
20% deposit, so the car is actually 20% more than what's listed.. are you crazy? i felt awful for
the staff because they all seem to know what they are doing it wrong but have to do it anyways
because it's not up to them. DO YOURSELF A FAVOR AND DO NOT GO HERE OR SUPPORT
THE CROOK WHO IS RUNNING IT.
Feb 10, 2022
The worst experience i have ever had .
Online price was 48 k , once I went there the
sales person says no the price is 57 k and that
they usually add 20 % “ out the door price “ .
JUST TERRIBLE!!!
Nov 28, 2021
This was the worst experience I’ve ever had they’re very deceptive with the price once I was in contact with them the price of the car went up seven seven thousand dollars.. I don’t recommend this dealer to anyone do not waste your time
Nov 5, 2021
I will rate this dealer one a few days ago I went there looked at a car the salesmen gave one price and the young guy gave a different price and told me I miss understood him how to you purchase a car Toyota carolla that cost 18, 000 and with tax and all the shady shenanigans fees come up to 27,000 there are a Big SCAM!!!! Don't Waste Your Time and I Reported them
Jan 26, 2021
Overall experience was good, Edwin helped me throughout the entire process and I am happy with my purchase. Thank you. They have a wide selection of cars but be sure to examine closely.
Oct 9, 2020
I had to call them several times left messages that were not returned. I kept calling and finally got through to Pablo a manager and found out
it was his personal car. He would not sell me the car at the advertised price he wanted $5,000.00 more for the car the way it was advertised. I
was extremely dissatisfied with the way I was handled especially when trying to buy a car for nearly $100,000.00 I would have wire transferred
the money immediately. i would never try to buy another car from them again.
Dec 31, 2020
Response from current dealership:
Our apologies for the miscommunication. The vehicles description does state that it is being sold with all the original equipment. It has over $30,000 in aftermarket parts (not including labor) which is being offered at a fraction of the cost.
Jun 16, 2020
They wasted my time. Told me the car was
available and when I showed up, it was sold.
Avoid this place!!
Jul 23, 2020
Response from current dealership:
I am sorry to hear about your negative experience, Rajiv. We do our best to update inventory on our website as quickly as possible but it can take several hours before changes take effect. I would like to offer you a $500 coupon towards the vehicle of your choice. Please contact me for details. -Patrick Styli, QAM Management
Jul 23, 2020
Response from current dealership:
Thanks for the 5 star review, Savvas! -Patrick Styli, QAM Management
It went well quick service but I didn’t purchase anything so can’t really say if they have a lot of hidden fees sneak attack.
Feb 24, 2020
Response from current dealership:
Thanks for your 5 star feedback, Miles! When you are ready to make a purchase, please reach out. We will be happy to get you a great deal and with no hidden fees! -QAM Team
The dealer call me saying the car was ready for a test drive and when I reached there they said oh we are very sorry the car was supposed to be here but it will come tomorrow.If you are interested come back tomorrow and test drive.If the car was not ready why did they waste my time.As the car was not there I thought I would look around their lot and try to find something for myself.I did find a Volkswagen 2013 for $5300.When we asked the dealer to give us a test drive for this car he said that the cost of car is $5300 plus $1999 dealer fees plus registration and tax.This means that this dealer charges $1999 as dealer fees in addition to the price advertised.What a scam ?
Feb 4, 2020
Response from current dealership:
Thanks for the 5 stars, Christopher! -QAM Team
Feb 1, 2020
A 1
Feb 4, 2020
Response from current dealership:
It is our pleasure, Marvin! -QAM Team
The Price was quoted as $14,480 but after sitting down in their little sales room and waiting 10 minutes they came back with an all in price of over
$20,000!!!!!! including over $3000 in dealer fees. I was a CASH BUYER!!!! Total waste of time and claim to price match any other dealer but didn't
come close. To be more transparent the car should have had a sticker price of over $17,500 if they plan to charge crazy dealer fees like that. Totally
misleading business practice designed to get customers in the door, frustrate them and then fleece them. Then continued to e-mail me trying to
price match AND bad mouth other dealers. Happily chose to find a reputable family run dealer with clear pricing and no crazy hidden charges and
greedy ad-ons. Dumbfounds me that businesses like this aren't better regulated!! Shop somewhere else!
Feb 4, 2020
Response from current dealership:
We appreciate your feedback and, under our new management, have refined our processes to avoid concerns such as this one. Our online prices do not account for taxes, registration, and costs incurred by Queens Auto Mall as a result of customer requests. We apologize that we were unable to accept your offer of $13,500 all-in on the vehicle priced at $14,480 online. We offered the best price on this vehicle in the entire Tri State, as we guarantee with all of our vehicles. We apologize that we could not come to an agreement and are here for any further questions or concerns you may have. -QAM Tea
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Horrible. I was pre approved by capital one went there, left a 250.00 "fully refundable deposit" and all my credit information. Called numerous times and called so much they finally said that I wasnt approved that I was better off going with capital one. I called them back to ask when my refund would be issued to my card since there was no sales price and it was fully refundable. They told me I had to PHYSICALLY be present to issue refund. Out right lie. I told them I have no trouble disputing the charge. They are thieves......
Dec 13, 2019
Response from current dealership:
Thank you for sharing your feedback, Anthony. We apologize for the inconvenience. You should not have encountered such issues and I would be happy to ensure your deposit is refunded to your card. Please call at your convenience so we may process this request. Regarding financing the vehicle, we are happy to assist you. Based on the information we processed at the time of your visit, we are able to get you approved. That being said, you expressed a preference to utilize an outside lender. We respect your decision to finance through whichever lending institution you prefer. Should you choose to
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Nov 17, 2019
Got the car In less than a day it was quick!!! V6 is very punchy she’s rides like new
Nov 30, 2019
Response from current dealership:
Thanks for the great feedback! Please help us continue to serve the Tri State by recommending us to friends and family. Via our Referral Program, you will earn up to $300 when they make a purchase!
Nov 30, 2019
Response from current dealership:
Thanks for the great feedback! Please help us continue to serve the Tri State by recommending us to friends and family. Via our Referral Program, you will earn up to $300 when they make a purchase!
Oct 1, 2019
Excellent
Nov 30, 2019
Response from current dealership:
Thanks for the great feedback! Please help us continue to serve the Tri State by recommending us to friends and family. Via our Referral Program, you will earn up to $300 when they make a purchase!
Sep 30, 2019
Cars are in good conditions, good prices, but the staff , especially the one who I have to feel with the loan his name is Marco is a very mean person, no manners .
Nov 30, 2019
Response from current dealership:
Thanks for the great feedback! Please help us continue to serve the Tri State by recommending us to friends and family. Via our Referral Program, you will earn up to $300 when they make a purchase!
Sep 19, 2019
Car don’t look like the pictures
Car was in terrible condition
Can believe they ask all the money for a peace of junk!!
Sep 17, 2019
Online price was not accurate .The vehicle price was marked up over $4,000 from the original online price 13,980 .After dealership fees (transportation fee,doc fee, inspection fee and forced warranty). At the end vehicle price was over 18k.
Sep 10, 2019
I inquired about a vehicle and received good response from the Mandii, i was handed over to a salesperson who was awful I had asked for a purchase offer and after waiting 4 hours still had not received the fax , no return phone calls or any sort of courtesy to enlighten me as to what was taking place.
Sep 2, 2019
I received a phone call add email message
immediately about my interest in one of their vehicles
From the quick response the vehicle was made
available along with services at my convenience
Nov 30, 2019
Response from current dealership:
Thanks for the great feedback! Please help us continue to serve the Tri State by recommending us to friends and family. Via our Referral Program, you will earn up to $300 when they make a purchase!
Aug 14, 2019
They waited 48 hours to respond to me then made an appointment for me to test drive the car on a day I wasn’t available. The following day I was emailed a generic note to say the car was sold.
Aug 14, 2019
Response from current dealership:
Yesenia, thank you for your feedback. I apologize for any lapse in service. We pride ourselves on our efficiency and high level of customer service. Your original inquiry came in just before our store opened the morning of August 9th. You were contacted immediately after doors opened. During your initial phone call with my staff, you explained you were open to other Audi Q5s including a 2013 in particular. You were immediately sent a link with full pictures and information on the additional vehicle. Your special request for additional, specific pictures on the initial vehicle was fully satisfi
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Aug 14, 2019
Response from current dealership:
Thanks for the 5 Star feedback! -QAM Team
Aug 2, 2019
Was an easy in and easy out. No long wait and I did ask them to rush me and they did try to honor my request as best as they could. But was turned over the car not properly detailed
Aug 14, 2019
Response from current dealership:
Thanks for the 5 Star feedback, Alexander! I apologize for a lack of proper detailing. We would be happy to offer a complimentary full detailing at your convenience. Please reach out to me directly so we may coordinate a day and time. -Patrick (718)360-4705
Jul 20, 2019
Very responsive and I would recommend them, but we did not buy a car there.
Aug 14, 2019
Response from current dealership:
Thanks for the positive feedback, Phil! If you did not find what you were looking for upon your first visit, keep in mind that we receive fresh inventory of 50-100 vehicles each week. Check out our website or give us a call for live updates! -QAM Team
Nov 30, 2019
Response from current dealership:
Thanks for the great feedback! Please help us continue to serve the Tri State by recommending us to friends and family. Via our Referral Program, you will earn up to $300 when they make a purchase!
Jul 7, 2019
Excellent services
Nov 30, 2019
Response from current dealership:
Thanks for the great feedback! Please help us continue to serve the Tri State by recommending us to friends and family. Via our Referral Program, you will earn up to $300 when they make a purchase!
It was terrible not helpful at all, I waited 3 days to hear back from dealer. Finally received a call from a manager named Noel, who according to him he could not disclose any type of pricing information on vehicle over the phone . He stated that it was NY’s law, so frustrating since I wanted to go to dealership with a certified bank check. Terrible when dealers continue with there reputation of not being transparent with customers. I believe at times that there are more willing to collect cars in there lot, than to sell them at a reasonable price to customers . Worst experience ever, why bother walking into the Lion dungeon, when they can’t be truthful on the phone.I wish I could give this experience zero stars as a rate. Unfortunately, that is not an option.
May 23, 2019
Good follow up
May 25, 2019
Response from current dealership:
Thanks, Austen! We like to think we have found the fine line between productive follow up and annoying marketing. Give us a call/text anytime! -QAM Team
May 18, 2019
Response from current dealership:
Thanks for the five star review, Han! -Queens Auto Mall Team
May 13, 2019
Response from current dealership:
Thank you for the kind words! -QAM Team
May 13, 2019
Response from current dealership:
Thank you for the kind words, Joel! -QAM Team
May 3, 2019
I was ready and willing to purchase this vehicle, but the extra $3000 mark up, that everybody was talking about, kept me from completing the deal! I understand a few hundred dollars dealers fees but No dealer jacks up the price that much!!!!
May 13, 2019
Response from current dealership:
Hi Derrick, thanks for your feedback! We would love to chat and assure you that there is no, "$3000 mark up." Under our new management, transparency and efficiency has become key to our continued success and our average review rating has increased to above 4 stars. You are clearly an informed buyer and we appreciate that you take this experience as seriously as we do. Allow us a chance to earn your business rather than solely rely on the words of others and we will offer you a deal you cannot refuse. -QAM Team
May 13, 2019
Response from current dealership:
Thank you for the kind words, Terrance! -QAM Team
The out of state manager said all the cars are priced $2000-$3000 more that the advertised prices. The person I spoke with prior to the out of state manger was Mini, over text convo went like this. Me: “Hello Mini thank you for reaching out. Is it possible for you to answer the questions I asked in my email from CarGurus?”
Mini: “When customers come in and waive their cash in my manager's face, firm prices go to negotiable real quick. Plan on financing? When you come in saying you're ready to sign today and drive home; firm prices go to negotiable real quick. We get hundreds of calls and emails a day and don't have the time to negotiate our prices in that manner, not when we have over 100 customers visiting the showroom each day to negotiate in person. Hope to see you soon.” “I am not pushing you to negotiate with me. In the original message I asked if the price is firm or negotiable. If the price is firm what is the total cost of the car including dealership fees etc.”
May 2, 2019
Response from current dealership:
Hi, Jessica. Our growth has been made possible by 30+ years of customer feedback so I speak for the whole team when I say thank you for assisting us in bettering our customer service processes. After reviewing your file, I see that your sales consultant was less than efficient in responding to your initial request. You should have been told from the beginning that the price was simply not negotiable. Our vehicles are not "priced $2000-$3000 more that the advertised prices" nor was this ever claimed by our staff. I would like to offer you a great deal on the vehicle of your choice and
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May 1, 2019
Response from current dealership:
Thanks for the 5 star review, Jason! -QAM Team
Apr 5, 2019
Overall okay experience. The price you see
here is not true and several fees (~1500
total) will apply on top. But they do disclose
these fees over the phone so I’m giving 3
star for that. The car was clean and good
enough but I ended up not buying it.
Apr 22, 2019
Response from current dealership:
Sergio, thanks for the inclusive feedback! We strive for the utmost transparency and professionalism in our workplace. This helps us attract and satisfy more customers as well as allows us to operate more efficiently. I believe the vehicle in question had a repair order that had not yet been reflected online. I am happy to discuss this and more with you at your convenience. -Patrick, Customer Support (718)360-4705
Bait and switch
I went to see this 2013 Cadillac ATS 2.0T AWD listed at 10,980, I'm expecting the normal DMV fees and taxes, when this people came back with all the
numbers the price was almost $17,000.
The percentage in taxes that I have to pay for a car listed at that price was 872.00 dollars, this people wanted to charge me only in taxes 1250.00
dollars, another 1,300.00 in dealers fee and almost 3000.00 out of the nothing, and their only answer was, "This is how we do business", with an little
attitude like is I'm asking for a favor.
I recommend no to do business is this people.
Apr 22, 2019
Response from current dealership:
Ivan, my apologies for these inconveniences. Great choice of vehicles! The 13' Cadillac ATS is an excellent vehicle, especially when fully equipped and with a completely clean Carfax as our unit is. I would like to work directly with you to address your concerns and ensure an accurate price and tax rate is given to you. Our business model does not allow for random fees. The tax rate you pay is contingent on the zip code in which you are registering the vehicle and is a government charge not determined by my store. I do still have this beautiful vehicle available and I am certain that together
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when you walk through the door you are greeted by the meatball, that is very helpful
regardless of his name. He pointed me to the sales rep (the silver back), very helpful. As we
were getting down to the point of the sale I decided to finance rather than buy out right and
that is when I was introduced to big bird. So if you are going to apply for a loan, than see big
bird because big bird has the word. And I would like to say word to big bird. During the
negociations of the sale I offered my trade in along with cash on hand and financing only a
portion of the car. Big bird was reluctant but than with a abrupt head nod from Lurch it was on
like donkey Kong. I do say I had a mixed bag of emotions with this dealership. At first I was
furious and wanted to walk away (which I did and went back the next day). What can I say,
they had the car I wanted. As things were wrapping up I had a good conversation with the
american Neji, because even though he lost he came back to win in the end.
Apr 22, 2019
Response from current dealership:
Thanks for the great review, Victor! The whole crew got a great laugh out of this AND some great feedback. We are considering getting name tags with these nicknames on them. -QAM Team
Mar 23, 2019
Very nice
Apr 22, 2019
Response from current dealership:
Thanks for the 5 stars, Miles! -QAM Team
Mar 22, 2019
Good
Apr 22, 2019
Response from current dealership:
Thanks for the 5 stars, Jay! -QAM Team *****
Mar 20, 2019
Huge inventory, indoor and outdoor.
Apr 22, 2019
Response from current dealership:
Thanks, Pedro! It is a BAD idea to select your vehicle from a store that carries only one make. It is a GOOD idea to select your vehicle from a store that carries various makes/models. It is a GREAT idea to select your vehicle from Queens Auto Mall where we carry 500+ quality pre-owned vehicles of EVERY make/model, showcase them in 2 HUGE indoor heated/cooled showrooms, and offer nationally competitive pricing! -QAM Team
Mar 9, 2019
I ended up purchasing the car and 2 days later the check engine light came on. They did repair it but that problem should have been resolved before the car was sold
Apr 22, 2019
Response from current dealership:
Thanks for your inclusive feedback! I apologize for the inconvenience. It is extremely rare that a vehicle comes back to us post-sale with mechanical concerns. This is because our vehicles undergo stringent reconditioning as well as pass NYS inspection. However, I am happy to hear that your return yielded a swift and satisfactory correction to your check engine light concern. Please reach out to us at your convenience for any further concerns. -QAM Team
Mar 1, 2019
Response from current dealership:
Thank you for the 5 star review! Don't forget to ask about our referral program where you can earn up to $300 just by referring friends and family! -QAM Team
Feb 10, 2019
The worst experience of my life. They are liars. I went back three times to purchase a car and they kept working the numbers and adding hidden fees to try and beat me over the head. The internet prices are a scam. They lied to the point even the sales agent Santana advised me to leave that I was just getting jerked around what a shame. I got quoted 12890 for a Altima and the price was hiked up with dealers fees to 18,000 dollars. What a rip off! And to think I gave you guys a chance, let me correct three chances. AVOID AT ALL cost!
Mar 1, 2019
Response from current dealership:
Francisco, I apologize for the lapse in communication. We offer many purchasing options which can be overwhelming and in this case, confusing. We do not charge fees and strive for complete transparency. If you would like to discuss this further and join our family of 10,000+ fully satisfied customers, please reach out at your convenience. -QAM Team
Queens Auto Mall is a crook! When you visit them to buy a car they will introduce you will $3000 extra fees for
no reason, when I asked for description they said it's cleaning and doc fees.
$3000 for cleaning a car! Beware with these crooks dear buyers!
Mar 1, 2019
Response from current dealership:
Hi Gourav, thank you for your feedback. Your input helps us improve our processes. I apologize for any issues you encountered regarding pricing. We offer transparency and a team with 30+ years experience to ensure you get a nationally competitive deal. It looks like there was some confusion regarding the selling price of the vehicle and additional financing and warranty options. We offer a variety of payment plans that may incur interest charges and bank charges. Our wide variety of vehicle warranty and protection plans may also cost up to several thousand dollars depending on coverage. I am c
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Jan 31, 2019
Sale person was great
Mar 1, 2019
Response from current dealership:
Thank you for the great review! Don't forget to ask about our referral program where you can earn up to $300 just by referring friends and family! -QAM Team
Mar 1, 2019
Response from current dealership:
Thank you for the 5 star review! Don't forget to ask about our referral program where you can earn up to $300 just by referring friends and family! -QAM Team
DON'T WASTE YOUR TIME. I was there for 2 hrs and I didn't get to test drive the car I was looking at. They wanted me to take financial responsibility for the car before I could test drive it. Im Flabbergasted I spent 2 hrs with them and I didn't even drive the car!!! Went over everything in the car. It looked clean. That was the only saving Grace I am appalled by the way I was treated!!! Very high pressure sales tactics I wasn't able to get a line by line price!! They just talked about how much my payment would be And it was over 75% more per month then I have been quoted at other dealerships. DONT WASTE YOUR TIME!!
Mar 1, 2019
Response from current dealership:
Thank you for your extensive feedback. Your input allows us to improve our processes which we strive to do daily. I am happy to hear you were satisfied with the "clean" Lexus and appalled to hear of your concerns with communication and financing. Our team strives for maximum efficiency coupled with quality service. This allows us to operate under a wholesale business model wherein we sell high volume at low profit margins and pass the savings onto our esteemed customers. We routinely sell vehicles at nationally competitive prices and work with nearly a dozen banks and lenders to obta
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Mar 1, 2019
Response from current dealership:
We appreciate the kind words! God bless. -QAM Team
Dealers gonna add another 3000$ when you like the car and think of buying it as a doc/dealer fee
Mar 1, 2019
Response from current dealership:
Thank you for your feedback. We rely on customer input to better our processes. I apologize for any inconveniences you experienced and would like to clear up any confusion regarding pricing. We offer many purchasing options including buying vehicles outright, financing, buy here pay here financing, and leasing. We strive to make these options as simple as possible but assure you we can earn your business with the most convenient payment plan available. Our pricing is transparent and we do not charge hidden fees. Some purchasing options, however, may incur interest or other charges. Let's work
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Mar 1, 2019
Response from current dealership:
Thank you for the kind words! Don't forget to ask about our referral program where you can earn up to $300 just by referring a friend or relative! -QAM Team
I contacted the agent who replied to my email but it seems they aren’t organized and not helpful, whoever we couldn’t reach a deal due to the fact there is hidden fees excluding taxes that about $ 2000 upper the advertised price of the car as per the agent.
Mar 1, 2019
Response from current dealership:
Thank you for your feedback! We rely on customer experiences to improve our processes and work diligently to do so daily. We make every effort to keep our pricing and vehicle information as transparent as possible and apologize for any inconvenience you experienced. I am certain that we may rectify this situation with your help. Please give us a call at your convenience. -QAM Team
Mar 1, 2019
Response from current dealership:
Thank you! Don't forget to ask about our referral program where you can earn up to $300 just by referring a friend or relative! -QAM Team
Dec 24, 2018
i spoke to couple of sales specialistd and i found them very polite knowledgeable above all very people oriented and professionals.
Dec 26, 2018
Response from current dealership:
Thanks for the five star review! Enjoy your new vehicle and feel free to reach out anytime with questions or concerns. As always, remember to ask about our referral program where you can earn up to $300 for referring friends and family! -QAM Team
Dec 11, 2018
Was good, but I missed out on a great deal; by the time I saw this LR4 some one else had purchased it already
Dec 26, 2018
Response from current dealership:
Thank you for the five star review! I am sorry to hear that you missed out on the LR4. Niche vehicles such as the LR4 do tend to go quickly. If you are still in the market for a vehicle, I would be happy to assist you! On a daily basis, our inventory team carefully selects new vehicles from tens of thousands across the country. Let's see if we can't find your perfect match! -Patrick, QAM Customer Support Manager (718)523-9090
Dec 6, 2018
Don’t waste your time. I read the reviews and decided let me see for myself. One let’s start with the car outside was nice I’m not going to lie. Inside of the car could have been better stains in the seats. I start the car and it gave a very strong ammonia smell. The guy that was dealing with me he knows nothing about cars unless he knows and acting like he doesn’t. Closing deal that made me leave and realize this is a shady dealer, I wanted a test drive and that wasn’t available unless I run my credit first so I must get a hard inquiry on my credit for something I’m not even sure I’m getting. To top it off it has a emergency call malfunction error on the dash. I’m not pulling my credit for something I’m not sure I’m getting and I’m not spending this kind of money on a car with errors on the dash or ammonia smelling exhaust. Beware buyers good thing I’m a experienced buyer
Mar 1, 2019
Response from current dealership:
Hi Jerwin, I apologize for any inconveniences you experienced. We cater to the most densely populated city in the world and encourage an open door policy- everyone is welcome to walk into our showrooms and experience nearly every make and model at their leisure. We allow and encourage test drives prior to purchase as well. However, setting up a test drive generally takes at least 10 to 15 minutes. It seems there was a lack of communication here. Your product specialist aimed to make the process more efficient by proceeding with financing while you waited for your test drive. In addition, the c
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Yes they made me come to there office and they already sold the car. paid 30 dollar to get there and had to spend 30 to get home bad business
Dec 7, 2018
Response from current dealership:
Thank you for your feedback. On behalf of Queens Auto Mall, I apologize for the inconvenience associated with your visit. I would like to rectify this situation as efficiently as possible. Our revolving door of 500+ vehicles makes updating listings a challenge, but also means that new opportunities for your perfect vehicle arise everyday. I cannot pull details on your vehicle preferences without some kind of information (name, phone number, etc.) but if you reach out directly to me, I will ensure we do our best to get your vehicle of choice in 7 days or less at a nationally competitive price.
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Dec 7, 2018
Response from current dealership:
Thank you for the feedback! While I cannot pull details on your file without some information (name, phone number, etc.), I apologize for any inconvenience you experienced. Our team prides itself on our customer service, specifically concerning our efficiency. We are rated as "Very Responsive" across all our communication platforms including CarGurus, Google, Facebook, and more. I would like to ensure you are given the award winning experience we are known for and you deserve. Please reach out at your earliest convenience and I will personally ensure we do everything in our power to
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Mar 1, 2019
Response from current dealership:
Thank you, Patrick! Don't forget to ask about our referral program where you can earn up to $300 just by referring a friend or relative! -QAM Team
Dec 26, 2018
Response from current dealership:
Thanks for the five star review! Enjoy your new vehicle and feel free to reach out anytime with questions or concerns. As always, remember to ask about our referral program where you can earn up to $300 for referring friends and family! -QAM Team
Oct 30, 2018
Horrible ! I was told on the phone and via email that I could test drive the car and the price waa $9,980.00.
We drove 11/2 hrs to Queens to look at the car only to get there find no parking. They finally opened an on street spot for us. When they located the car on their lot it was wedged in the back part of the lot behind the building. Could barely walk around the car to look at it or open the hood. And a sticker price of over $16,000. They told us no we weren't able to test drive it due to the rain and no insurance on the vehicle.
When we sat down with the salesman the numbers jumped from $9,980 to over $14,000.00. Due to hidden added on cost such as recon fees, taxes, transport cost etc.
We left feeling that not only because we were two women they figured we would be easy pickins but that this is a shady outfit. Found a car at a local and very reputable dealership with a more than fair price and no hidden fees.
Dec 7, 2018
Response from current dealership:
Shari, this is Patrick one of the managers at Queens Auto Mall. Before I address all your concerns, I have to admit I am a little insulted on the fact you would play the "women" card. We have a number of female managers and administrators in our company along with the fact that we're a FAMILY owned and operated dealership. We would NEVER treat ANYBODY differently because of gender, ethnicity or race. In regards to your visit, parking is difficult in the metro area which is why we offer FREE VALET parking. Looks like we had you situated with that concern. Although we have the Largest
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Oct 29, 2018
Good
Nov 2, 2018
Response from current dealership:
Thank you for the terrific feedback and welcome to the QAM Family, where tens of thousands of customers have enjoyed nationally competitive prices on top quality vehicles for 30 years! Don't forget to ask about our referral program today! Please reach out directly to me if you have any further question or concerns. -Patrick, QAM Customer Support (718)360-4705
Oct 26, 2018
They were very professional and prompt and returning my call. Look forward to doing business with them
Nov 2, 2018
Response from current dealership:
Mark, thank you for sharing your feedback! We hope to extend a 5-star worthy experience to you throughout our time together. -Patrick, QAM Customer Support
Oct 17, 2018
contacted me multiple times unfortunately only through email and all messages went to spam
folder. did not see messages until after a purchase at another dealership
Nov 2, 2018
Response from current dealership:
Chris, Thank you for the feedback! Our digital team is working to assure this does not cause issues for future customers. Enjoy your new vehicle and feel free to reach out if we can assist you in any way. We would also like to extend our Friends & Family Program to you where you can earn up to $300 for referring friends or family who buy a car at Queens Auto Mall! -QAM Team
Oct 1, 2018
Bought a great car for a great price.
Oct 8, 2018
Response from current dealership:
Chuck, thank you for the great review! Your feedback helps us improve. We would love to hear further details of your experience. Please reach out anytime at 718-360-4705. -Patrick, QAM Customer Support
Too much financing fees. Added gap insurance without asking. Nice and clean place. Cars look good.
Oct 8, 2018
Response from current dealership:
Thank you for sharing your feedback! I appreciate specificity in customer feedback and your review has given us several points to discuss. Thank you for the positive comments about our showroom and cars! We work diligently to keep our inventory and facilities in exceptional condition while keeping our prices nationally competitive. Financing rates are determined by financial lenders based on personal credit history, credit score, income, and various other unique factors. We utilize our experience to get you the best financing rates available. There may be a way for us to reduce your financing
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Sep 10, 2018
Amost 3k of fees. They have 3 dealer fees of 995 total of 2985 on top of the price. Don't wastes your time
Oct 8, 2018
Response from current dealership:
Jose, thank you for sharing your feedback. My first and foremost goal is transparency and I am concerned to see that your dissatisfaction was directly related to what you've described as a lack thereof. I am confident that together we may rectify your concerns and deliver the experience demanded by our thousands of loyal customers. Please reach out directly to me at your earliest convenience. -Patrick, QAM Customer Support, (718)360-4705
Very nice staff and fhey did answer all of my questions. However, I was very unhappy with the unnecessary fees lumped onto the 2012 Audi A5 . It seems you cant pay the 11,980 plus tax and simply buy the car. They try and make you pay an additional $995-3000 additional just in fees. And when I asked for the price in cash , I was given an amount of over 15,000 even if it's in cash. This experience left me with a very bad taste with this dealership. The only way I would consider buying this car if it was the $11,980 + plus tax, definitely not more than that.
Oct 8, 2018
Response from current dealership:
Armando, thank you for your extensive feedback. We make every effort to deliver a seamless and transparent customer experience. While I appreciate the kind words in relation to our expert staff, I am concerned to see your dissatisfaction in relation to pricing. The purchase of a vehicle, whether completed via cash or financing, requires that the vehicle be registered, insured, and that taxes be paid on the vehicle. No vehicle is sold without these additional costs. In addition, certain vehicle and financing options may incur fees. I would like to address your concerns on a more personal basis
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They never contacted me. My father went in person and they charging him over$3000 in fees. Rip off
Sep 5, 2018
Response from current dealership:
Thank you for taking the time to share your experience. Without information on your specific case, we cannot properly address your concerns. Our goal is complete transparency and we would like to resolve this situation potently and promptly. Please reach out at your earliest convenience. -QAM Team
Sep 5, 2018
Response from current dealership:
Thank you for the great review! Reach out anytime if you have further questions/concerns. -QAM Team
Sep 1, 2018
Very polite and helpful.
Sep 5, 2018
Response from current dealership:
Thank you for the great review, Ian! Reach out anytime if you have further questions/concerns. -QAM Team
Aug 25, 2018
Nice with good follow up
Aug 28, 2018
Response from current dealership:
Thank you for the great feedback, Brownson! We are happy to hear you were fully satisfied with your experience at our dealership! Please join our Labor Day Block Party on Monday, Septemeber 3rd, where we will be giving away up to $25,000 in prizes! -QAM Team
Great experience. I came from New Jersey and they did not waste my time. They gave me all of the information that I asked for and didnt beat around the bush in term of pricing. Would recommend it to friends and family to check this place out to see if they can find the car they like before going to other places.
Aug 28, 2018
Response from current dealership:
Thank you for the terrific feedback, Laretta! We appreciate your time and business, and are happy we were able send you driving home fully satisfied! Don't miss our family friendly Labor Day Block Party on Monday, September 3rd, where we are giving out up to $25,000 in free prizes! -QAM Team
Aug 21, 2018
Very professional good was very satisfying.
Aug 22, 2018
Response from current dealership:
Manuel, thanks for the great review! It was a pleasure working with you. Don't miss our Labor Day Giveaway on September 3rd! There will be free barbecue, thousands of dollars in free prizes, and activities for the whole family! -QAM Team
Aug 22, 2018
Response from current dealership:
Thank you for the great review! Don't miss our Labor Day Giveaway on September 3rd! There will be free barbecue, thousands of dollars in free prizes, and activities for the whole family! -QAM Team
Aug 22, 2018
Response from current dealership:
Sebastian, thanks for the great review! It was a pleasure working with you. Don't miss our Labor Day Giveaway on September 3rd! There will be free barbecue, thousands of dollars in free prizes, and activities for the whole family! -QAM Team
Aug 14, 2018
Good
Aug 22, 2018
Response from current dealership:
Ernst, thanks for the great review! It was a pleasure working with you. Don't miss our Labor Day Giveaway on September 3rd! There will be free barbecue, thousands of dollars in free prizes, and activities for the whole family! -QAM Team
Aug 9, 2018
Best experience I've had at a dealership ...... hands down!
Aug 22, 2018
Response from current dealership:
Steven, thank you for the great review! It was a pleasure working with you. Don't miss our Labor Day Giveaway on September 3rd! There will be free barbecue, thousands of dollars in free prizes, and activities for the whole family! -QAM Team
Response for info was very quick.
Salesman was great n not pushy, 5
stars to the salesman. Viewed the
vehicle the next day. Fees are $2,700
over the CG low ad price, 1 star for
the surprise fees. Not a great deal.
Was able to negotiate down some
but didn't purchase.
Aug 22, 2018
Response from current dealership:
Thank you for your wholesome feedback! We strive to offer full transparency in every aspect of our business. It is what has enabled us to grow within our community and beyond, over the last 30 years. If you have any concerns regarding pricing or lack of transparency, we are here to stand behind our name and rectify the situation. Please reach out at your earliest convenience so we may discuss a solution as soon as possible. Thank you! -QAM Team
Aug 9, 2018
Good
Aug 22, 2018
Response from current dealership:
Alfred, thanks for the great review! It was a pleasure working with you. Don't miss our Labor Day Giveaway on September 3rd! There will be free barbecue, thousands of dollars in free prizes, and activities for the whole family! -QAM Team
Aug 8, 2018
Went in price changed to 19000 .
Different add on fees 995 for this 995 for that and just for kicks add another 995 ..
Aug 22, 2018
Response from current dealership:
John, Oh no! What went wrong? We pride ourselves on a 30 year reputation of total customer satisfaction. You are no exception. We would like to rectify this situation as soon as possible or at the very least, learn from your experience to enhance our services for future customers. Please give us a call at your earliest convenience. -QAM Team
Horrible!! Everything was great up until i drove the car home. The third brake light panel and brake light itself flew off on the highway that night so i went back to the dealer on my day off which was 4 days later and they said they couldnt help because the piece was too expensive so i asked them how much they were willing to pay so that i can put the rest and they switched it up and said they couldn’t help me because that piece couldve been stolen and there aas no proof it flew off while i was driving. What am I supposed to show a video of it flying away? Very upset with the way they handled my situation. Its ok for them to hound you when you walk in and say all the right things for you to buy the car then when something goes wrong they are no help at all smh
Jul 30, 2018
Response from current dealership:
Manny, we apologize for any inconvenience you experienced with your new Honda Ridgeline. Machinery, no matter how well serviced, can be unpredictable. We account for these concerns and do everything in our power to assist our esteemed customers in the unlikely event of an issue. You have been no exception.
We are happy to hear that everything was great with your shopping experience. In regards to the issue with your third brake light which took place after several days of driving, we explained that we could not help in getting a better price for the part because it is only available direct
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We are happy to hear that everything was great with your shopping experience. In regards to the issue with your third brake light which took place after several days of driving, we explained that we could not help in getting a better price for the part because it is only available direct
Jul 30, 2018
Response from current dealership:
Thank you for the terrific review, Angel! It was a pleasure serving you. Feel free to reach out anytime if you have further questions and don't forget to ask about our referral program where you can earn $$$!
Jul 13, 2018
They called me right away very nice and pleasant
Jul 16, 2018
Response from current dealership:
Evelyn, Thank you for the positive feedback! We pride ourselves on prompt service and are happy to hear your experience reflected that. -QAM Team
Over all experience sucked waited over 30 m9n to get help and then when I finally got help the stuck an 18 year old that knew nothing about cars or inventory on the lot kept trying to show me things I specifically did not want to look at
Jul 16, 2018
Response from current dealership:
Hello, I am the customer service manager here at Queens Auto Mall and I would like to apologize for any inconveniences you experienced during your visit. While I cannot pull details of your visit solely from your username, we do not have any visit matching this description. In addition, all of our sales representatives are experts on our vast array of inventory as well as on thousands of models. Your feedback is crucial in bettering our services for future customers. Please reach out at your earliest convenience so I may better understand your concerns and do my best to rectify the situation.
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Jul 4, 2018
Very professional and polite staff. The salesman was courteous and friendly, and understood my price range and worked within my specifications. They did not push financing, (which is a car dealerships bread and butter), and honored the advertised pricing without bumping it up for my cash offer. Unfortunately the car we focused on didn't meet our standards (too many issues) but that is obviously not the fault of the staff. I would recommend to others because of my positive experience.
Jul 5, 2018
Response from current dealership:
John, thank you for the extensive positive feedback! We are very happy to hear our auto consultants were so capable and courteous in assisting you. Our goal in reviewing customer feedback is to continually improve our processes for future customers. If there is anything else you would like to share with us, please feel free to reach out any time and ask for Patrick in customer service. Thank you! -QAM Team
Jul 4, 2018
Selena was very pleasant, followed up with phone calls and emails.
Jul 5, 2018
Response from current dealership:
Thank you for the positive feedback, Patricia! Selena and the rest of our expert team of automotive consultants are here should you have any further questions. -QAM Team
Jun 29, 2018
Could not test drive the car, as it was completely blocked in.
Jul 16, 2018
Response from current dealership:
Marian, thank you for the feedback. We rely on your input to better our processes and we have taken your concern regarding test drives very seriously. We routinely schedule convenient test drives and your experience should have been no exception. I would be happy to assist in rectifying this situation and hearing more about your visit. Please reach out anytime and ask for our customer service manager, Patrick. Thank you. -QAM Team
Jun 28, 2018
Response from current dealership:
Thank you for the positive review! If you have any further questions, please reach out anytime. -QAM Team
Jun 26, 2018
Quick response!!!!!
Jun 27, 2018
Response from current dealership:
Rupesh, Thank you for the feedback! There is no time to be slow at our high volume dealership! If we can be of assistance in anyway, please reach out. Don't forget to ask about our referral program where you can earn $$$ for referring a friend or relative! -QAM Team
Jun 27, 2018
Response from current dealership:
Thank you for the positive review! If there is anything else we can do to assist you, please reac hout anytime. -QAM Team
Jun 21, 2018
called quickly
Jun 27, 2018
Response from current dealership:
Ang, Thank you for the positive review! Our business model demands efficiency and we are happy to see that the information you required made its way over quickly. If there is anything else we can help with, please reach out anytime! -QAM Team
Jun 21, 2018
Response from current dealership:
Jason, thank you for the terrific review! Enjoy your new ride and reach out anytime if you have further questions. Don't forget to ask about our referral program where you can earn $$$! -QAM Team
Jun 11, 2018
Sadly the car was sold by the time I got there. They had a couple of other great options. I left with a 2012 g37x no S :/. Still a great car. Good condition. Low miles.
Jun 11, 2018
Response from current dealership:
Andrew, thank you for your positive rating and feedback! We apologize that your first choice was no longer available, but we are happy to hear that you left with an awesome G37X! If you have any questions about your vehicle, please reach out anytime and don't forget to ask about our referral program where you can earn $$$ by referring friends/relatives! -QAM Team
Jun 7, 2018
very bad customer sevice.
selena named girl i spoke to her regarding the car and she said the car is still
available you can come to see it, we went and the car was sold they waisted
our time. and when i called her she was not answering her phone.
very bad i would never refer anybody to that dealer ship.
Jun 8, 2018
Response from current dealership:
Qazi, Oh no! We apologize for the inconvenience associated with your visit. Due to our high volume business model, we update our online inventory daily. Even so, there are sometimes delays between the selling of a vehicle and its removal from our online database. Our call center has one of the fastest response times in the nation. If your appointment coordinator was not available when you called back, we apologize, but our employees have industry standard work hours with standard breaks and day(s) off. Any of our appointment coordinators would have been and will be more than happy to assist cu
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Jun 8, 2018
Response from current dealership:
Thank you for the terrific review! Give us a call if you have any further questions or concerns. -QAM Team
Jun 3, 2018
The Salesman was juvenile, mocking my accents after I told him to give a receipt for $100 deposit for the car. This Salesman and the Manager gave me a receipt with no refund for any deposit and told me to "Take their word for the deposit" that it will be refunded if they did not satisfy their end of the agreement. All over the dealership there is a written policy that there is no refund, and on the receipt. I wanted to purchase the car, but mocking your customer accents is immature. I will never recommend this dealership to anybody.
Jun 4, 2018
Response from current dealership:
Muftau, we sincerely apologize for any disrespect you felt was conveyed from our sales team. We pride ourselves on operating a customer friendly business with a professional atmosphere and are appalled to hear that your accent was mocked. In addition, your deposit slip should have held accurate information as it routinely has for our 30 years of esteemed customers. I would like to further discuss your complaints and better understand how we may train our employees to ensure the most professional business model possible. Please reach out to me directly by asking for Patrick at 718-523-9090. Tha
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Jun 1, 2018
The greeter was friendly enough. He showed me the car I was interested
in and had me wait in the seating area. After filling out forms, I waited
there for 45 minutes for a sales agent whom I spoke to for less than one
minute. He put two prices in front of me with corresponding warranties and
said "that's what I can offer you- pick one to sign, and we'll get you
finalized".
I asked to at least test drive the car and was denied the request, because it
was raining outside. When I said I had to think about the prices he offered,
the sales agent immediately stood up, shook my hand, and said "nice to
meet you" while walking away.
I went thinking I was going to drive a new car home but will never return to
this dealership.
Jun 4, 2018
Response from current dealership:
Jeffrey, we apologize for any issues you experienced with the aforementioned sales representative. An experience as mentioned is far from what we aim to offer and what we have offered our 30 years of esteemed customers. I would like to better understand your experience so we can ensure no future customers feel so negatively and so we may cater to our customers in a more civilized fashion. Please reach out to me directly by calling 718-523-9090 and asking for Patrick. I am here to ensure you get the quality service you deserve. -QAM Team
I purchased a Mazda 6 2017 on Memorial Day, & I absolutely love it! The reason why I gave the dealer three stars was simply because after I paid for the car, I noticed the back of the remoteless key was missing the key & the back piece. I questioned the manager (BOSS) about it, he had an attitude & overall couldn’t help me with my issue. All he had to say was “the salesmen left already”. So I asked “is there anything you can do?” He states, “I’m the boss, and I’m telling you I can’t do anything.” Also I was promised a oil change, vacuum & car wash once I purchased the car and I didn’t get neither of it. I understand it was Memorial Day and I left at 8, but they could of Prep the car once I agreed to buy it. When I left the dealership the car was very dusty, but I assumed that’s probably from being parked for so long. The person who sold me the car was ray. He was friendly but also seemed like he was rushing the purchase simply because of my age. Once I got home I noticed the car was missing a cap on one of the tires, and it had a minor dent.
Jun 4, 2018
Response from current dealership:
Shania, We appreciate your extensive feedback and your business! The high volume of the holiday weekend is no excuse for a lack of quality service and we apologize for the inconvenience. Please reach out to your salesman, Ray, by calling 718-523-9090. Despite it being late, he will assist you in arranging for a vacuum/car wash and will address the missing tire cap issue. Thank you and please reach out if you have any further questions or concerns. Enjoy your new Mazda! -QAM Team
May 29, 2018
I should gone by the review I went put a deposit down was coming back with the rest of the down payment cause did not want to use co signer . And they sold the car after I put deposit down to hold car and was in communication with sales person . People stay away read reviews they are true.still trying to get hold of manger at this place I had receipt and my application was done and approved. sales person text and was like it was sold but we have other cars.. this is how they do business I will be reporting them to better business bureau. This was uncalled for and they need to be reported.
Jun 4, 2018
Response from current dealership:
Diane, I am the customer care manager and I would like to apologize for the issues you encountered. When a deposit is placed on a vehicle, that vehicle should be held for the customer. While I cannot pull up details based on the information in your review (I can only see your first name), I assume this was in relation to the time period in which your deposit was placed. A deposit does not hold a vehicle indefinitely, but is limited. I would like to discuss this concern with you to rectify the situation and ensure that future customers do not face the same issue. Please reach out at your earlie
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Jun 4, 2018
Response from current dealership:
Thanks for the positive review, Sam! -QAM Team
May 13, 2018
Professionals and prompt. Very responsive
May 17, 2018
Response from current dealership:
Thanks for the great review, Abdul! It was a pleasure working with you and we appreciate your positive feedback! Don't forget to ask about our referral program and reach out anytime if you have further questions or concerns. -QAM Team
May 9, 2018
Great dealership with a huge selection and good prices.
May 17, 2018
Response from current dealership:
Greg, Thanks for the great feedback! -QAM Team
May 3, 2018
The sales lady is very helpful and professional
May 17, 2018
Response from current dealership:
Thanks for the terrific review! We pride ourselves on a smooth and personalized shopping experience and are happy to hear you were fully satisfied. Don't forget to ask about our referral program! Enjoy your new vehicle and feel free to reach out if you have any further questions or concerns. -QAM Team
they increase your prices when you arrive at the dealer, what they do is they put some charges that they do not say until they are there, and they do not want to sell
cash, the 9800 car goes up to 22 thousand
May 17, 2018
Response from current dealership:
Oh no! We appreciate your feedback and apologize for any inconvenience you may have experienced. We have nearly 30 years of experience in the automotive guaranteeing you get the most for your time and money. While we cannot pull details of your visit from your username, we have NEVER had a customer experience matching your review. When it comes to paying cash or financing, we encourage our customers to follow the option that best suites them. We believe your concerns are with the interest rate you received from the bank rather than with our selling price. Please call us at your earliest conven
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I didn’t know I was gonna see what I saw! 2011 BMW X3 with low miles and the car looked and engine sounded like he went through war! Not a place you wanna buy a car. People with bad credit please don’t let them take advantage of you. New cars of course will be nice but their used cars are “in very bad shape”
Apr 23, 2018
Response from current dealership:
Oh no! Our goal is total customer satisfaction and YOU are no exception! Over our 30 year history serving the American public, we have refined our processes to offer top rate customer service on the highest quality pre-owned vehicles at nationally competitive prices. We are looking into your concerns about the aforementioned BMW to better understand them and avoid issues for future customers. We are THRILLED to hear you say, "New cars of course will be nice" because the cars to which you are referring are in fact pre-owned. We do not currently carry any NEW vehicles, but apparently d
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They were helpful every step of the way. I didn’t get the vehicle cause I was alittle late to return back after they modified their offer to get me an even better deal. I’ll be back once they get another Charger that I can afford.
Apr 23, 2018
Response from current dealership:
Thank you for the terrific feedback, Daniel! It is a pleasure to see that our 30 year longstanding organization was able to adequately assist you. Our inventory management team sees over 10,000 vehicles every week! Please ensure you reach out asap so we can special request the Dodge Charger of your dreams and have it reconditioned and ready in just a few days! Don't forget to refer your friends and family to join in the savings with our nationally competitive pricing on over 500 vehicles. Call to learn how YOU can earn CASH through our referral program! We are always here to backup our product
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Apr 18, 2018
Dealer responded with a general spam email. Never answered any of my
questions regarding the vehicle I wanted to purchase cash. They are not
serious about doing business. Stay away from this business.
Apr 23, 2018
Response from current dealership:
Diana, we appreciate your feedback and your business! We apologize for any lack of communication you experienced and would like further information to better understand how we may assist future customers more thoroughly. That being said, there are some points we must clarify. We do not send spam. Our esteemed customers receive an immediate automatic email after submitting an informational request to ensure they know said request has been received. Our elite sales team then personally reaches out in an average of less than 10 minutes to give the top quality customer service we are known for. An
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I emailed and spoke to a Sales Staff several times. Upon our arrival we were
informed that the contact person was not a Sales person. We were assiated
by a Sales Staff and we were able to look at bith Rogues of interest, They
both did not have the Moonroof and stated and we were not offer to test drive
either vehicle due to we discussed Finances. We both were disappointed to
drive six hours for vehicles that did not have the amenties we wanted.
Apr 23, 2018
Response from current dealership:
Thank you for the feedback! While we cannot address your concerns on a personal basis due to a lack of information, we do apologize for any issues you encountered. Through cutting edge industry specific technology and a team of over 50 dedicated employees, we transparently offer all information regarding our over 500 vehicles. Despite high volume traffic, sales, and inventory turnover, we are here for you 24/7 and have full details and pictures available on our website, queensauction.com. We make every effort to portray our vehicle details and options accurately and apologize if you experience
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Apr 15, 2018
awesome dealership
Apr 16, 2018
Response from current dealership:
Thank you for the great review, Sherzod! Don't forget to ask about our referral program where you can earn $$ -QAM Team
Apr 13, 2018
Response from current dealership:
Thank you for the great review! We are here should you have any further questions and don't forget to ask about our referral program where you can earn $$! -QAM Team
Overall experience was decent, pics didn’t adequately represent the car - dirty inside/out, missing headphones - once we came to test drive it. Decided not to purchase.
Apr 4, 2018
Response from current dealership:
Matt, thank you for your feedback! The details of your experience have been thoroughly reviewed by myself and the rest of our management team. We have begun solutions to ensure more consistent cleanliness and order of our inventory despite our high traffic business model. If there is anything we may further assist you on, please reach out directly at 877-764-8482. -Patrick S.
Apr 9, 2018
Response from current dealership:
Thank you for the great review, Giovanni! It was a pleasure working with you and we are here to answer and and all questions you have. Don't forget about our referral program where you can earn up to $300! -QAM Team
They wouldn't disclose the dealer fee on the phone. When I arrived, the sales
told me it is almost 3k. Just so that you guys wouldn't waste your trip.
Apr 9, 2018
Response from current dealership:
Alex, we appreciate your feedback and would like to address any and all issues pertaining to your visit. Our inventory management team ensures all of our pricing is consistently accurate for all purchasing options and we do not understand where the $3k you mentioned comes into play. Please reach out at your earliest convenience so we may rectify this issue. -QAM Team
Mar 29, 2018
This dealership epitomizes a used car dealer. I
was greeted at the door by a fast talking
salesman. He wanted to show me every car that
was expensive and that the dealer wanted to get
out of the inventory. I already knew what I
wanted to see. Once I determined if I wanted the
car I came to see, the dealer gauged my
commitment to purchase. Once they determined
I was a serious buyer, their service transitioned
from friendly to haggling and honestly...terrible.
They tries to trap me with their finance. They
were dissatisfied when they realized they
couldn't convince me to give up more money. A
positive was that they were honest and blunt
about the realities of their business. Still, their
service was very antsy and unconcerned.
I knew the dealer had bad ratings before I
went in but I didn't understand why. I now know
that the dealer is looking to get as much money
as they can while giving you the least for your
dollar. They charge $1000 to use a finance
option that is not them on top of a $500
dealership fee. And if you decide go get a car
that is not $60k + don't even think about timely
service.
Apr 9, 2018
Response from current dealership:
Dear customer, thank you for sharing your extensive feedback. It is through this communication that we have continued to refine our processes over the last 30 years. While I cannot pull any details on your visit due to the fact that I do not have any contact info for you, I am happy to answer some of your concerns. As a licensed auction house, we maintain the nationally low pricing of an auction house coupled with the best aspects of a dealership: multiple luxury indoor showrooms, high quality and well serviced vehicles, financing through top financial lenders, buy-here-pay-here, in-house DMV
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Mar 28, 2018
Well helped
Apr 9, 2018
Response from current dealership:
Thank you Amalfi! It was a pleasure working with you. Don't forget to refer a friend or relative for up to $300! -QAM Team
Do not trust them telling you a car is in stock. I drove 5 hours round trip for a car I was told was in stock, when in fact it was sold. They do have a large selection of cars but unfortunately wanted only the car I came to see.
Mar 14, 2018
Response from current dealership:
We value customer feedback and appreciate your taking the time to share your experience. I apologize for any inconvenience, miscommunication, or otherwise negative aspects of your visit. While I do not have your contact information and cannot pull details of your visit, such an experience as described should never occur. I strive for total customer satisfaction and would like to better understand how I may right this situation. Please reach out to me directly at your earliest convenience. -Patrick S, patricks@queensauction.com, 877-764-8482
Mar 9, 2018
Not good online price something and when we get there price is $3000.00 more
Mar 12, 2018
Response from current dealership:
Khalid, while we appreciate your feedback, I believe there is some confusion at play. I am not able to match your first name to any logged customer interactions or issues, but can assure you that all of our prices are transparent and accurate. I would like to discuss your concern directly and help rectify this situation. Please contact me at your earliest convenience. -Patrick, patricks@queensauction.com, 877-764-8482
Mar 7, 2018
Worst experience ever !!! The salesman was a very cool
guy but the manager had a very bad attitude and was
very rude !!!! I will never go back there again!!!
Mar 12, 2018
Response from current dealership:
Eddie, Based solely on your first name I am unable to match your experience to any logged customer. That being said, such issues as you described should never occur in a place of business. We pride ourselves on our top rate customer satisfaction and are very surprised to hear that you experienced these issues. I would like to learn more about this incident. Please reach out to me, Patrick, directly at patricks@queensauction.com or by phone at 718-523-9090 so I may better understand and rectify the situation. Thank you.
Mar 2, 2018
Was supposed to get back to me about the credit application i filled out but i still haven’t gotten a response. Not a good look for peopl with low credit.
Mar 7, 2018
Response from current dealership:
Tameka, we appreciate your feedback and are sorry to hear you feel we have not been responsive. We pride ourselves on our top rate customer service and feel we have provided highly potent and efficient responses to your inquiries. Based on your specific credit and history, we disclosed all possible car buying options and thoroughly explained that your down payment is insufficient for the vehicle(s) in question. We strive for total customer satisfaction and would like to answer any and all questions you may still have. Please reach out at your earliest so we may further assist you. Thank you! -
More ...
I will make the trip to them ,very pleasant to talk with them.I hope I can get the car from them .
Feb 26, 2018
Response from current dealership:
Thank you for the great review, Christina! We look forward to working with you and making your car buying experience as efficient, fun, and easy as possible. We are here to save you money and send you driving home fully satisfied with your decision. Please reach out if you have any questions and we will be happy to further assist you. -QAM Team
Feb 18, 2018
Very great service by Ray the salesman. Very knowledgeable and friendly. Was not pushy and had all the answers to my list of questions.
Feb 20, 2018
Response from current dealership:
Anu, Thank you for the great review! It is the satisfaction of our over 30 years of esteemed customers which drives our business. Please reach out if you have any further questions and be sure to ask about our referral program where you can earn $$$ just by referring a friend or relative! -QAM Team
Feb 18, 2018
Love them and the Sales Rep they assigned me Ray M. Everything was very transparent and will definitely send all my family and friends!!
Feb 20, 2018
Response from current dealership:
Shelly, Thank you for the great review! It is the satisfaction of our over 30 years of esteemed customers which drives our business. Please reach out if you have any further questions and be sure to ask about our referral program where you can earn $$$ just by referring a friend or relative! -QAM Team
Feb 13, 2018
Sales rep Ray was very helpful with quick and swift responses via text, email and phone calls when I needed. ASK FOR HIM You will not regret it at all!!!!!!
Feb 15, 2018
Response from current dealership:
David, Thank you for the great feedback! We have great pride in our award winning team of expert sales representatives and are happy to see you are fully satisfied with your experience here. Don't forget to ask about our referral program where you can earn hundreds in no time! If you have any questions or concerns, please feel free to reach out. -QAM Team
Feb 10, 2018
BAD!!! they try to attract people by advertising low prices on their vehicles on all websites but it actually is about 5k higher. I email them asking why they advertise 33k on a vehicle on cargurus and on their own website says 38k, i never got a respond. They crearly try to avoid this question. Even other reviews mention how they try to pump up the price when you actually trying to get a car. Stay away unless you dont mind over paying.
Feb 12, 2018
Response from current dealership:
George, We are in the business of selling cars. We do not play games. Our vehicles are priced to be sold. Are vehicles are priced the same on our website as they are on Cargurus. Our employees are here to answer any and all questions; we never leave questions without timely and accurate responses. We have nationally competitive prices on over 500 quality pre-owned vehicles. Reviews regarding increases in price are common in this industry and are primarily from customers who do not understand that financing a vehicle, or borrowing money from a financial lender to pay for a vehicle, incurs inter
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Feb 9, 2018
Deceptive sales tactics or in plain English, this company
practices the old bait and switch. I wish the 3rd party site
that directed me to this dealer had a way of vetting these
low life dealerships that do this to people. I was
contacted by the dealership literally seconds after
entering my info on a 3rd party site. I made an
appointment right away to come see the car in 2 days (It
was the soonest I could there). The evening before I was
supposed to go see the car THEY called me to confirm
that I was still coming. I told them "yes. As long as the
car is still there, I'll be there first thing in the morning."
They said ok great and confirmed my appointment. I get
there before they even open and when they do, I meet
one of their salespeople Michael I. He starts showing me
a different car and when I show him the car that I came
to get, he looks it up on his phone and informs me that
it's been sold already. They knew this before I traveled
from Yonkers to Queens..all they had to do was tell me.
God forbid that a used car dealer be straight forward and
honest with you. Needless to say I was pretty ticked off
that they had wasted my time and walked out as Michael
tried to convince me that they had other cars. I wouldn't
trust this dealership again nor would I recommend them
to anyone. If you go there you're doing so at your own
risk. Don't say you weren't warned. If they are willing to
lie to you about whether they have a car or not you can
bet the house that everything that comes out of their
mouth after that will more than likely be a lie also. Again,
youve been warned.
Feb 15, 2018
Response from current dealership:
Doug, When mistakes are made on our part, we do not shy away from finding a quick and thorough solution to achieve total customer satisfaction. We apologize for any inconveniences you experienced and are determined to right them. Please reach out to us at your earliest convenience so we may offer you an incentive for your time and see if we may earn your business. 30 years of experience serving the Tri-State area makes us your ideal candidate for finding the best deal on quality pre-owned. We look forward to hearing from you. -QAM Team
Feb 9, 2018
The vehicles I wanted wasn't there. I was super disappointed. I did leave with a vehicle, though. Everyone was pleasant. I will not rate it 4/5 stars because I did not like the idea of getting there and the vehicle I called for (they said it was there), got there; but it wasn't.
Feb 12, 2018
Response from current dealership:
Simon, Thank you for your sincere feedback! It was a pleasure working with you and we hope you are fully satisfied with your vehicle. We strive to earn your total satisfaction and apologize for the discrepancy regarding your vehicle of interest. Moving forward, we hope we can continue to satisfy all of your vehicle needs. Don't forget to ask about our referral program where you can earn up to $300! -QAM Team
Feb 7, 2018
Best price nation wide,but they had sold it the day befofe.
Feb 12, 2018
Response from current dealership:
Mr. V, thank you for taking the time to share your experience! Customers like you choose Queens Auto Mall everyday because we are able to offer top tier customer service while still giving the best deals on the market. We want to have you driving home happy asap, and if we no longer have the right vehicle for you, we will do our best to find it! Please give us a call at your earliest convenience so we may more accurately understand what your dream vehicle is and save you money on it! We look forward to working with you. -QAM Team
Feb 12, 2018
Response from current dealership:
James, Thank you for the terrific review! It was a pleasure working with you. Don't forget about our referral program where you can earn up to $300! Please reach out if you have any questions. -QAM Team
Price wasn’t the advertised price. Needed $2000 down. Asked for more pictures. Manager never responded back. Looked on CarGurus next day and the price increased by 5k . This place is a scam
Feb 6, 2018
Response from current dealership:
To our valued customers, we apologize for the recent influx of fraudulent reviews and the misinformation associated with them. All of our prices are accurate. None of our prices are contingent on financing or a down payment. All of our deals are real and are nationally competitive. There is no room for gimmicks when you are busy selling the highest quality vehicles to the best customers in the nation. To our fraudulent competitor, we are happy to see that you have plenty of time on your hands. We are accepting résumés.
Just like everyones else experience, called about the car i wanted, was told
that they have it available. once i got there miraculously the car been sold.
waist of gas. even though employee was sorta helpful, don't waist people's
time just to attract them to your dealership. and if you pick to go there just
prepare to hear that they don't have the car you called about.
Feb 1, 2018
Response from current dealership:
Mason, We apologize for any inconveniences you experienced. We make every attempt to ensure our online platforms reflect our fluctuating inventory but cannot guarantee 100% accuracy. Based on recent issues with this topic largely due to our high traffic sales in recent weeks, we are addressing the efficiency of our online inventory management and are encouraging our customers to call ahead of time to ensure their vehicle of interest is still available. We strive for total customer satisfaction and you are no exception, Mason. Please contact us so we may address your specific vehicle needs and
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I contacted the dealership about a 2011 Hyundai Elantra with 31,000 miles on it. I spoke with Salena and set up an appointment. Verified the appointment the day before and called the dealership and verified with them before I left to head there. I explained to them I was driving two hours and wanted to make sure the vehicle had not been sold. They verified with me that the vehicle was there. I got there two hours later and the car was not there. The sales associate immediately tried showing us other cars they had which were much higher in milage and price. It was just a scam to get us in there and try to sell us another car. I would have appreciated honesty being that I drove for two hours to get there and had verified multiple times with multiple people at the dealership that the car was there. They wasted my time and I would suggest not to deal with queen's automaker because they are not trust worthy.
Feb 1, 2018
Response from current dealership:
Danielle, We apologize for the inconvenience associated with your visit. We appreciate your time, your business, and your feedback. As a wholesale dealer, our motto is high volume, low profit. We extend the savings onto our customers, a process which results in a revolving door of inventory. We cannot return your time, but can promise to do our best to fulfill your needs moving forward. The particular vehicle in question was at a reduced price and drew a significant amount of attention due to it's options, miles, condition, and price. We would like to help you into a vehicle that will fully sa
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Jan 28, 2018
People they are nice
Feb 12, 2018
Response from current dealership:
Patrick, thank you for the review! We are fortunate to have such a talented and personable staff and appreciate seeing how this correlates with customer satisfaction. If there is any way we can further assist you, please give us a call and don't forget to ask about our referral program where you can earn $$$ -QAM Team
I called them and they said the chrisler town and contry2015 with 8000 miles was available but when I went there this car didn’t exist they do this just to bring the customers to their dealer
The person was was nice .
Very disappointed I would recommend to waste your trip going there
Jan 18, 2018
Response from current dealership:
Valued customer, we are unable to match your visit to any such customer file in our system. In addition, we have no record of any such invalid vehicle listing. We currently have in stock the 2015 Chrysler Town and Country stock number 074765. To be completely clear, this is a 2015 Chrysler Town and Country with exactly 8,696 miles. This vehicle is in stock and available for purchase at this time. We do our best to remove listings in a timely fashion once they have been sold and are unaware of any listing being advertised that fits your description. Please reach out to us directly so we may cl
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Bought a 2011 4Runner from Bently at Queens Auto Mall and had an overall
pleasant experience. Very friendly staff and very fair when it came to small
negotiations. Only had the car for 4 hours but so far would be pleased to go
to them again!
Jan 23, 2018
Response from current dealership:
Thank you for the great feedback, Mr. Fuentes! We appreciate your time and business and are happy to see you driving out happy! If you have any questions, feel welcome to reach out to our customer service or sales departments where the experts are here for you. And don't forget about our referral program! Put some hard earned cash back in you pocket when you refer a friend or relative to us here at Queens Auto Mall, the home of luxury for less. -QAM Team
Jan 18, 2018
Response from current dealership:
Thank you for the positive review! We appreciate customer feedback and would love to hear more about how we were so successfully able to assist you. Don't forget to ask about our Service Incentives and Customer Referral Program where you can earn $$$! We look forward to assisting you further with your vehicle. -QAM Team
No that great . They seemed very uninterested once i told them i was purchasing with my own financing and the price went up roughly $3000.00. They offer an internet price but after the fact they lure you into dealership to then tell you that the price doesn't include a $2000.00 down payment. Dont waste your time
Feb 20, 2018
Response from current dealership:
Guru, we apologize if you experienced any inconveniences. That being said, your review is inaccurate, as our prices apply to all customers including cash and financing customers. There is no necessary down payment associated with our posted prices. We would like to rectify your situation, as total customer satisfaction is our primary concern. Please reach out at your earliest convenience. -QAM Team
Jan 4, 2018
Very good service An excellent customer
Jan 8, 2018
Response from current dealership:
Thank you for the great review, Yasmin! We appreciate your business and look forward to further assisting you. Don't forget to ask about our referral program and service incentives! -QAM Team
It’s a great dealer car . Queens Auto Mall Auction House. Very professional Costomer service people.
Jan 8, 2018
Response from current dealership:
Thank you for the great review, Domingo! It was a pleasure working with you. We look forward to further assisting you. Don't forget to ask about our referral program and service incentives! -QAM Team
Dec 31, 2017
Very responsive and attentive
Jan 8, 2018
Response from current dealership:
Thank you for the great review, J! We appreciate your business and look forward to further assisting you. Don't forget to ask about our referral program and service incentives! -QAM Team
Jan 8, 2018
Response from current dealership:
Thank you for the great review! We appreciate your business and look forward to further assisting you. Don't forget to ask about our referral program and service incentives! -QAM Team
Dec 18, 2017
Response from current dealership:
Efren, We appreciate your review and feedback but would like to address an important point. All of our pricing is transparent and applicable for both cash and financing buyers. We apologize for any miscommunication on our end and would like to rectify the situation. Please call us at your earliest convenience and ask for Patrick. Our goal is 100% customer satisfaction and we look forward to warmly welcoming you to our family here at Queens Auto Mall. -QAM Team
Dec 4, 2017
First of all, sit down and grab a drink....salesman wait outside like the
homeless looking for a dollar...the prices shown are only to draw you in...In
my situation a list price went from $20,980 to $22,980...even when I showed
them the listing...? Then they say that that doesn't include $2k down? So
then the price goes up to $24,980. They will never go down on price...you
can talk until you are blue in the face. They will gloss over any repairs
needed to the car and say its fine. They try to get you to finalize a contract
before seeing if they did any repairs or addressed any concerns. Of course
they try to sell you a very expensive warranty, which probably has more loop
holes than swiss cheese. THEN comes the FEES...oh yes...roughly $2K to
$3K. THEN they give you a 6% interest, even if you are a 700 credit score.
So when you walk into this place...just add $5k to $7k to the price and hope
your car is worth it. They say they are the lowest prices in the country...sure
on the internet...but when you get there it all changes...at least for me it did.
I had to give a 1 star rating..otherwise it would be a 0....Deal with a private
owner instead of this place.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Dec 4, 2017
Initial response quick and responsive but the issues are that they insisted on financing when I wanted to pay in full, also they are very opaque with costs and now having problems with the car- check engine light and struts and can only get an appointment a week out near the dealer which is in no way convenient
Dec 15, 2017
Response from current dealership:
Valued customer, We appreciate your feedback and apologize for the inconveniences you have experienced. We take pride in the quality of our product and ensure every vehicle is fully inspected and reconditioned to achieve our goal of guaranteed customer satisfaction. We would like to directly address each and every one of your concerns to earn your business and trust for years to come. Please reach out to us directly so we may gather information on this situation and do our best to leave you fully satisfied. -QAM Team
Bait and switch!!! Went to see a car they advertised for an attractive price when i got there after driving for an hour and speaking with a sales rep. Before I got there they told me it sold 3 hours ago but they have other ones. I would not go back there.
Dec 19, 2017
Response from current dealership:
Janusz, Thank you for your productive feedback. We apologize for any inconveniences you may have experienced and would like to clarify and rectify the situation. It is clear that the vehicle you inquired about was sold and for this we apologize. We operate a high traffic dealership where inventory fluctuates on a daily basis. However, your feedback explains that, "before I got there they told me it sold..." We are having trouble understanding your complaint but, nevertheless, are happy to work with you to ensure our goal of guaranteed customer satisfaction. Please call us at your ear
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Nov 29, 2017
Great online experience
Jan 18, 2018
Response from current dealership:
Thank you for the positive review, Juan! We appreciate customer feedback and would love to hear more about how we were so successfully able to assist you. Don't forget to ask about our service incentives and Customer Referral Program where you can earn $$$! We look forward to assisting you further with your vehicle. -QAM Team
Nov 28, 2017
The dealer ship lies. They claim they dont take deposits and hold vehicles, yet they took a deposit from someone and held the vehicle for about 2 weeks when I was ready to buy. They also never took the vehicle off the site yet they claimed the vehicle was sold. The price advertise is not the price of the vehicle, they add 2gs to the price claiming that the internet price is showed after a 2gs down payment. The experience was very very bad. I would not reccomend this place to anyone
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 21, 2017
Great dealer
Jan 18, 2018
Response from current dealership:
Thank you for the positive review, Damien! We appreciate customer feedback and would love to hear more about how we were so successfully able to assist you. Don't forget to ask about our Service Incentives and Customer Referral Program where you can earn $$$! We look forward to assisting you further with your vehicle. -QAM Team
Nov 20, 2017
They responded very quickly I just haven't had the opportunity or time to get back in touch with them
Nov 19, 2017
Very helpful on qualifications for financing. Good friendly staff and
knowledgable.
Nice people, but the price wasn't what it said it was, they said you add on 2000 of down payment, and the cars were dirty inside
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 17, 2017
I did not like how works. When I went to the dealer they said the price on the web was not the real price, I have to add $2,000 more to the displayed price.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 14, 2017
When I got there I was told two thousand dollars down which is separate from the price advertised and that the person I spoke to over the phone only makes appointments. Then I was shown other vehicles. The sales representative was so rude and didn’t show any interest
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
When I got there , 30 minutes into looking at the car, the sales person tells me that I have to FINANCE at LEAST half the car price. The reason they have low prices LISTED is because they get a KICK BACK from the bank that can range as HIGH as $3,000 depending on your Credit Score. Plus you get penalized if you want to pay for the car all in Cash. What a waste of time. They will appear always on the best price or below price but don't be fooled as they get you on the back end with this bank finance fee. They call it a BANK APPLICATION FEE. Don't go, you will be disappointed. Hidden fees will jack up the cost of your car purchase.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
I Haven't Actually Seen The Car Close Up! But I Would Like To Know Its Overall Condition And More Photos! I Understand Its been in An accident! The price seems to be a great buy! But soon as One discusses Terms The price begins to elevate And a good buy turns out to be a headache! I'm A Army Ranger And Have endured Headaches But Not At The Price Of My Piece Of Mind And Hard Earned Cash From Driving Tractor Trailers! If At All Possible You Really Want To Come To Terms I'll Keep In Touch! I've Been Looking At 8 2012s Color And Style Is What Impresses Me And Overall Condition Of This Fine Looking Vehicle And The Price! Peaceeeee Out Talk Later
Nov 9, 2017
Good place
Nov 5, 2017
Dealer contacted me right away.
I went to see 2008 Mini Cooper S, which online price was $5980. When I told them yes I want to buy the car, then they increase the to $7980. Which they said $2000 down payment cash. Do not recommend to anyone.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 2, 2017
They called me .we have fixed an appointment. When i got there,the car was sold .lack of communication between us.waste of time (mine)
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 1, 2017
Very friendly
Oct 27, 2017
The worst experience ever...i was told by them that the car I wanted was there...so I drove 2hrs to see it...and they told me that they couldn't find the car...that it's lost...how do you lose a car....so I drove 2hrs for nothing
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
I strongly suggest avoiding Queens Auto Mall. This place of business is shady. The prices listed are only good if you finance through them.
Upon making my initial inquiry about the car, I asked if the price I saw online was accurate. Now, I know why they avoided answering that question.
Likewise, the advertised priced does not include a required downlayment.
When I stated I wanted to make a cash deal, the price of the car I was interested in increased by $4500.
Buyer beaware!
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 7, 2017
This was by far ... the worst experience ever! They get
you in and make lies up and give your false information
and will have you stressed and confused. The workers
Amer and Mark are miserable liars! They talk in their
language and make things up as you go! They offered
me a car that I never asked for and it was never on the
lot. They told me to give them 250$ if I wanted
temporary TAGS the same day of the car purchase!
They told me the total price of the car was 7,975 and I
had warranty for free included and come to find out ..
they added a random 1600 to my total cost and then
told me I had to leave because I was standing up
against them scammers! I WOULD NOT GO There .. so
save yourself he trip and skip please!!! If you need my
number for more info try to contact me!
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 30, 2017
I bought the 2009 vw eos please read the fine print before going here to purchase a car the prices listed on line already include a $2000 deposit. I had an engine light go on and had to take the 3 hr drive to get the car serviced and find a way back to jersey ( no loaners ). They did however correct the problem . Please take all things into consideration if you are coming from jersey to purchase a car here.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Misleading add. Drove all the way from central jersey to queens to check a car that looked, just to get there and salesman explain that price is based on a $2,000 down..
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 21, 2017
Bad dealer say something before you bye and
later dont give you nothing they tellme we goin
pure 4 new tire and later pure use tire that no
good i dont bye any more in that dealer
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 19, 2017
Response from current dealership:
Bilal, Thank you for the feedback! We are happy to hear your experience was positive but would like to look further into any complaints/issues you had with the vehicle. We fully recondition and prep all of our vehicles, leaving little room for dissatisfaction! Please reach out directly to Patrick at (718)523-9090 if you wouldn't mind discussing details. -QAM Team
Sep 12, 2017
Exelente service
Sep 12, 2017
Didn't like the price switch. When I got there they told me to add $2000 to the advertised price of $5980 PLUS an $1800 car preparation fee...WOW. I had $6500 CASH in my pocket ready to buy a car. Their loss. Show the REAL price and don't waste people's time.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
They posted the price to lure you in and said that is only for financing. Even then, you still need to add $2000 to get the correct price. That is very misleading.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 31, 2017
Terrible dealer. Its a scam DONT WASTE YOUR
TIME. Found a car got a certified check. I drove
1-1/2 hours to
there location. The price suddenly wasn't what
they said. It doubled and the option to purchase
was contingent an even higher price. I called
several times over the phone to make sure it
could happen. They lied and I wasted
several hours. They know what there doing is
wrong but don't care. I am calling NYS better
business bureau.. SERIOUSLY DONT BOTHER
it's a bait and switch. By the way place was dead.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
They aren't honest. They are swindlers. The price posted as the price of the car is a lure to get you to come in. They then tell you that amount is financing. The total price of the car is 11,000 so the price is not what you see as advertised. Simple lying.....terrible service and attitude when questioned
Prices are deceiving. They tell you one price, then when they bring you the papers they tell you the price on the internet is after a $2,000 down payment. Walked away without buying anything.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 25, 2017
Talked with a guy and he's asking $2000 more than a actual price
Aug 22, 2017
My experience was very good! Big thanks to patrick and amit. Everyone thinks I bought it brand new!
Aug 22, 2017
Horrible when there with my wife and kids looking for this car. Salesman said car was sold two days latter calls me to let me know the car is available. What type of dealership does that to people.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 18, 2017
Very responsive and professional team. They helped me get a beautiful Lexus ES! Thank you queens auto!
Jul 18, 2018
Response from current dealership:
Thank you for the terrific review, Cait! We hope you love Lucy and encourage you to reach out with any questions or concerns. -QAM Team
Not to happy. I asked for additional information on the vehicle I was interested in, photos and its condition, but just a general pre-written messag was sent to me.
I emailed them twice, and they have yet to send me anything! I'll shop elswhere!
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Awfulll. Took them 30 min to locate the car I had
appointment to see with three kids. It happened to be at
lot across the street. There were rusty razor blades
every where and the car was. Which was the biggest
piec of junk I've ever seen. Dont think pics shown were
even same vehicle. Very disappointed and aggravated. I
will never shop there again
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
This was bad, plain and simple. The dealer did not have the vehicle and probably never did. Different sales folks had different stories about the vehicle and they had no decency abut causing me to make multiple trips to the dealership on account they had magically found the car which was a lie. One of my friends described their tactics as a "bait and switch" which was disrespectful as they tried to offer non-comparable year, make and model vehicle instead of the one advertised. Disgraceful and I cannot in good conscience recommend any buyer to shop here.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 2, 2017
I did not end up buying a car from dealership, so my rating will be on just based on the visit. Initially contacted dealership about an Audi A6 they had in inventory, set up a time to see and test drive vehicle, upon arrival I was told the vehicle sold the day before and was told that it takes a few days for sold vehicles to update on cargurus, even though they sent me a text confirming my appointment the previous day...... the day the car sold. This was a red flag for me. I agreed to look at other cars they had in inventory since I was already there. Many of the cars were luxury cars, but were in rough shape. Mercedes had zip ties on the bumper, cars had high mileage, interiors were worn, missing nobs and asking prices were fairly high and sketchy. The price you see on car gurus is if you finance only, and if you pay the car outright they will charge you more for the vehicle then what is being advertised so I was told. Being an engineer by trade I can tell a lot just by listening to how a car starts and sounds at idle one car an infinity G35 I looked at most deffinetly had future engine and transmission problems if not already but I was told that they perform inspections and was being guaranteed no issues. Like I said prior I did not end up buying a vehicle and can only rate based on browsing but I would make the recommendation to do your research and make sure you bring vehicles to your own mechanic to run diagnostics prior to any purchase from this dealership, also get the VIN directly from the car and search all of the records yourself.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 25, 2017
Excellent costumer service.
Jul 14, 2017
TOTAL SCAM!!! the price on the internet is based on a $2000 deposit and
only if you finance through them. cars are not ready for test drive even if you
make an appointment. took 20 minutes to just find the car no cars have prices
on them. they tried to sell me a plug-in prius with no cord to plug it in! don't
bother
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Worst dealer ever. No parking for cuatomers and bad service. I called in the morning to go for a test drive and traveled from CT to queens only to find out that the car was on the lift been services and was going go be ready in 2 days.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 5, 2017
It says on the website the price for the 2014 black Camaro is $13,980. My parents and I drove 2 hours to go look at the car and was going to buy it until we got there. We walk in and asked to look at the Camaro... they didn't know if they even had it. Then we got to the car and the tires were warn down, the car was all scratched and the car rattled when I went to start it. The dealer/manager named John wanted $15,980 for it which is $2,000 more then what they listed for it on the site. Plus I called 3 times to make sure before I drive 2 hours that the price was still the same. I was told it was still $13,980. So my parents and I asked the "manager" John if we could negotiate the car for a lower price. He flat out told my parents no and that we would not find a better deal anywhere else. He told us we weren't listening to him and that if we went anywhere else the price would be higher. The place is a scam.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 26, 2017
Experience was great
Jun 20, 2017
I did not purchase the vehicle due the fact that they ad had fine print which states the price is after a $2000.00 down payment. Also I'm upset that I approved a single Credit Check and 3 appeared on my report due to them.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 19, 2017
the price online stated 10980 then was told it was 12980 never got a copy
of papers we signed so have to go back to queens a 1 hour drive from ct
have tried to call several times to check on fax i sent for emissions but mo
one seems to know so i don't know if they received it have to check when i
get there . i was also told we could not get a loan from bethpage credit union
and they got us a loan from m and t at 60 months for 5 plus interest for 60
months then i got a letter from bethpage saying i was approved for loan for
72 months at 3 percent so i have tried to email selena several times but not
have not been answered and the van had a lot of water damage we had to
strip it remove carpet and seats to clean out mud . The staff was very nice
and they were great and stayed late to get everything done and we left with
van . they just need to be a little more on top of their paper work and follow
up . And just advertise the price including 2000 down and they would not get
the shock response of thats not really the price it does not include 2000
down so its really this . no one was rude and they were very helpful just need
to adjust a few things .
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 14, 2017
The price you see is not the price.It should be posted that thats a finance price after 5 thousand down payment and fees fees and more fees.Scammers
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 3, 2017
I set up an appointment on Friday to for Monday to see the car. Then on Sunday I kept them up to date about my second choice. I called and confirmed Five hours before my appointment time on That day... then I get there to find out that my first choice sold on Friday and second sold that same morning. No one called so I don't make the trip on vain. I had to travel far! I tried to look at other cars but they sarcasm level were too much for me so I had to leave.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Told us they had the car in stock when they didn't, knowing that we were
booking tickets right then to come and see it, traveling 2 hours expressly for
this car. Once we got there they didn't even pretend to apologize but just
showed us more expensive versions of the car we had come to see. Finished
it all of by insulting us and making sexist comments about me personally.
Disgusting dealership that has other terrible reviews online! Read up before
you go, and avoid doing business with such scummy characters.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
May 17, 2017
quick response
May 13, 2017
The price is not the true price.They add another fee of 2500.o.o yo the price.The published price is yo get customers in.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Not good , I tried to pay cash and they wanted $5k more for the vehicle because I didnt want to finance. They said the internet price was only if you financed through them . I would never do business with them.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
May 2, 2017
When I emailed this dealership asking for Carfax, they attempted at getting me to call instead of sending it. When I told them all i would like to see was the Carfax, they never answered me again.
Jul 18, 2018
Response from current dealership:
Holly, we apologize for any inconvenience you experienced. We conveniently offer full Carfax reports for every one of our vehicles on our website as well as encourage our esteemed customers to review them in detail with our experienced sales consultants. We would like to better understand why this routine process was not the case for you. Please reach out at your earliest convenience so we may better our 30 year longstanding dealership for future customers and hopefully rectify the situation. -QAM Team
May 1, 2017
These people lied to me after I gave 6k down payment about the car I wanted, they said it had a lien from the bank and that I could not buy the car.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
They are a bunch of liars who fake a good price so that you can take a trip there and they can tell you that they just sold the car for double the price that is listed in this website.... I find it very funny that everything got weird after I showed them the ad showing a low price. I called twice and verified with two different people that the van was still in the dealer. I drove all the way from the Bronx to get told a very bad lie. Never again! Beware of this dealer aka scammers.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Apr 15, 2017
Wonderful and prompt service walked in in a cab and walked out with a carr within 3 hrs
Apr 17, 2017
Response from current dealership:
Thank you for sharing your great experience! Give us a call if there is anything else we can help you with. -QAM Team
I contacted the dealer about the 2012 Toyota
Sienna XLE they advertised since I was
interested in this car but received an alert from
another website that it was SOLD! The dealer
assured me that they still have the car.
However, as soon as I had specific questions
about the car itself, about a possible test drive
- they never responded. I sent several emails
to their "internet" sales person, but she simply
ignored all of my emails, and did not bother to
respond to any of them, as soon as it became
evident that it won't be easy to lure me in. It
became evident that they just used this car as
a bait to get me to their lot, even though I told
them that I would have to take a day off and
rent a car to get there. They have no
conscience what so ever. Their only purpose
is to get the customer into the dealership then
try to sell whatever they want to sell, which is
usually at a far higher rate than what I planned
to spend and regardless of my interest. I
would never buy anything from here and tell
everyone to STAY AWAY from this place.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Mar 17, 2017
Fast response and great help
Mar 8, 2017
They told me it's available, but after I got
there I didn't find it, they try show me
another piece of garbage, but I didn't
buy any
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
It was horrible. It was a 4 hrs waste of time. There was a major disconnect as the sales rep Fred did not know the status of the inventory. Selena the call rep confirmed that the car is available before my visit. I wasted 30 mins searching for the car with the sales rep. Another 30 mins checking the car as it had to be jump started although I had an appointment. When I insisted talking to the manager on price there was a major reluctance from Fred. At last I had to escalate when the manager Ray met me. He walked out asking me to wait then came back and told me the car is already sold. If you are prepared to waste your valuable time, you may visit.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Feb 25, 2017
They are scams, I went in 2 times and they said the car I went to See was ready for sale when it really wasn't, it was sitting in there lot with flat tires and battery was no good to even start the car
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Feb 21, 2017
Responsive, but deceptive pricing structure(the advertised price
was not including a $2000 cash down payment) just ended up
wasting my time. Nice people though.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Feb 1, 2017
Disgusting. Bait and switch. Call me 5 times to make sure I'm coming to see the car including morning that I'm going. Twice as a matter of fact. Get there no one knows where the car is walk us over to three different places all the while telling what I should look at. Then scream at my wife when she got disgusted with the whole scan. This was one of the worst experiences I have ever had trying to buy a vehicle. NO ONE SHOULD EVER GO TO THIS PLACE.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Feb 1, 2017
It was a Horrible Experience, I was pushed into another vehicle due to the banks not wanting to finance a vehicle with 7 previous owners, then tried to have me pay 24% interest. Would not recommend to anyone.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jan 17, 2017
Dealer experience was good, research of vehicle & travel time made it not
worth going to dealer.
I wanted to pay for the car with a certified bank check. Advertised price was only good if car financed through them. They wouldn't even let me test drive the car until I discussed financing the car.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jan 5, 2017
No test drive at scheduled appointment offered. Higher price than ad showed (there are some explanations from dealer about it). Loan proposed with 8.99%. No customer parking. I would not go there again.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Dec 19, 2016
Seems like big scam
I didn't bought car from this company . They hang up the phone when I ask why the car was online for one price and when I want to buy it with cash it went up 7k , really ??? Not sure how ppl buy from them
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Dec 8, 2016
Haven't been able to make it to the dealer yet.
Dec 8, 2016
They are going to tell you the car is available, but when you get there to see it they're are going to show you around as if bringing you to the car, just to tell you it's no longer available, and try to sell you one "like" it for more money and through financing
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 26, 2016
I don't know how this dealer is still able to post ads on these car sale websites. The websites must have some stock or financial agreement with each other. Multiple reviews have stated they post cars which aren't currently in their possession to drive customers there. You call and ask him the car is available and they said yes. Then when you get there they try and have you fill out paperwork and the whole 9 yards before even seeing the car. Then when you want to see the car it's being serviced for repairs. Is this a joke? I has an appointment to see the car then all the sudden it's not there. Then they ask you a question if you like any car there they have available like get the he'll out of here. I warned anybody just don't waste your time going to this dealer for any ads you see because its simply a bait and switch scheme.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 23, 2016
Told me all 3 cars I saw online are gone and proceed to try
to sell me more
expensive car, which is fine. But then they said if I don't
financing it though
them, I will have to pay the retail price, which is twice as
much. But if I do
decide to finance through them, then the processing fee is
$2k. ????
Stay away from this dealer, they will post great deals online
to get you to go
to the store. I believe this is a scam or at least not a honest
business.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 26, 2016
No star for this crazy people . They lie on net . They call me come and we give u Internet prize and then they try to over charge me . Don't go there
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 25, 2016
Dealer rep was cordial and straightforward with feedback. Also, assured me of other options within the company's inventory similar to my car search. Great lady.
Oct 24, 2016
Very good!
Oct 15, 2016
Terrible they show you ad for one price and when you go there they told you a different price tripple scammers.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 8, 2016
Their out the door price was 14300 for a $11500 car
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Excellent Customer Service!
They were willing to give me a "final" price over phone, including fees, taxes, etc. (talk to Billy)
VERY TRANSPARENT!! NO FALSE ADVERTISMENT!!
Unfortunately I couldn't get there to close deal (far distance) fast enough. The car was already gone!
Oh, they are not PUSHY at all, they just did a courtesy follow up.
To give you an idea, of the charges:
Car Price on CarGuru: $11,800
Reconditioning Fee: $900 (replace brakes, tires, etc)
NY Taxes: $1,111
Registration Transfer: (whatever was left on my other car)
They offered an estimate financing deal based on my credit and downpayment. Billy is the guy to talk to!
Sep 29, 2016
Good customer service through the phone
Sep 26, 2016
very good
Sep 20, 2016
They would not tell me what their dealer fees were at first and then let me know the fees were $1,800... very shady
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 18, 2016
If I could give this dealership minus 5 stars I would. Back and forth e-mails never answering my 1 question which was very simple. I wanted to know if there was damage on the passenger rear quarter panel. After almost 3 weeks of asking, I finally realized that this is not a real dealership and is certainly not reputable.
Sep 15, 2016
Car wasn't there and the price didn't reflect the online price. I traveled 500 miles to get this vehicle and the staff was very rude and not attentive at all. Worst place to do business
Sep 13, 2016
Awesome!!!
Aug 23, 2016
Very nice people specially Ray .
Aug 16, 2016
They say the car is already sold yet its still on the site weeks later. Said they would contact me back and never did.
Aug 9, 2016
Spoke to Dealership and advised no longer necessary. They have bevome annoying via email
Jul 25, 2016
Automated emails, didn't listen at all. Put me on a mailing list. Asked for a sales manager to reach out, no response. Couldnt remember what car I was inquiring about.
Car had salvage title. Harassed me to try and come in to their dealership after telling them constantly I wasn't interested.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 12, 2016
Car look at wasn't as good as it was presented in the picture. Wasted my time going their.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 4, 2016
Quick response
Jun 13, 2016
Very good
May 9, 2016
Good
May 2, 2016
The prose for all cars will be much higher from what you see online. Dealer forces you to finance
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Mar 1, 2016
They sold the car that they told
me to come get
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Warning!!! Lot of touch up paint and so
so so shady.
I dealt with the appointment cordinator
who setup the appointment at 8pm,
since I live 2.5hrs away and she said
they would stay late. So before I left I
called to confirm that the car will be
drivable and that my main purpose is to
drive the vehicle. She said it will be
ready and that she would be there. I left
early and got there at 7:15pm. At the
reception desk a saleman walked by
burped loudly and was proud about it, so
I commented that it was really
unprofessional. I asked for my contact
and they said she wasn't there and that a
different salesperson would help me. I
was financing so he said before we drive
the car I have to fill out a credit
application. I have never done this in my
life. He then asked for my w2s and I
said no one told me I had to have my w2
and an approved loan to drive a vehicle.
He said that it is the dealership's policy.
I later called the dealer and talked to the
appointment coordinator and told her
that she should have told me their policy
of having to be approved first, which
would have led me to just test drive the
vehicle any where and then just apply at
their dealer.
Also, I had an 2007 Audi S4 was trading
in but the salesmen kept saying how do
we know if the bank is going to give you
a second or third loan. I had to tell him
twice i didnt owe money on the car and
didnt have any debt and that I make
significant income. I told him i was
there to drive the vehicle and not sign
paperwork, because I am comparing the
2010 Panamera Turbo against a 2012
Panameta S4 17k miles with 100k
warranty at a Porsch dealer that is the
same price. I didn't want them blasting
my credit report with tons of credit
checks dropping my score. He went to
get his manager who came out and went
right into the fact that he isn't going to
let the vehicle out of the building 15 min.
before they close, and that there is no
way we can close the deal that night. I
told him that I got there at 7:15pm, that I
had a 8pm appointment, drove 2.5hrs to
get there, was never told about their
policy and not even sure if I am buying
thier .. He should have made an
exception because no one drives 2.5 hrs
to kick tires. I told him I kept my word
and even showed up early and that he
should keep his word that I could test
drive the vehicle. I repeated my self that
he should keep his word and he refused.
I told him that he should be
embarrassed and he just kept say he is
not.
I asked for the general manager multiple
times by phone but neither available and
never called me back.
I imagine they take advantage of people
who have never bought a car to force
them to by their car by degrading their
credit report.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jan 13, 2016
The salesman was very helpful. The
photos posted were very misleading.
The vehicle has a lot of damage but the
photos showed a clean pristine vehicle.
The price didn't match the condition of
the vehicle. Very disappointing.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 22, 2015
what i like most about the queens auto is how the display car is
shown in detail
Apr 17, 2015
They no longer had the car no
place to park
I contacted dealer and they indicated that they would reach out to me once they post photos. However, there was no response call
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Dec 31, 2014
Good
Sep 3, 2014
Worst experience ever, lied about
having a specific car just to get us
there and still did not take the car
off of multiple sites (including
eBay auction) until weeks later,
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 31, 2014
I actually bought a Nissan rogue
(because the murano was never
there) they advertise a $6k car to
get u there; when u get there
"...it's just sold....."
The Nissan rouge has a dented
panel & missing the gps chip I
was told I would have in 1 week
(being shipped from the dealer)
went there "the mechanics left"
no one called me yet, no one
answered my email!!
I am not important anymore, I
already bought the car!! No gps
usage and a dented back panel!!
Would I go back there to buy my
daughters 1st car? Hell no!'
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 11, 2014
They called me and contacted me by
email.
Jul 30, 2014
Nice people. I was happy with
proposals and found them
professional
Jul 8, 2014
Available and quick response.
Jun 27, 2014
Lot's of contact, early & timely, which was good. However, she wouldn't answer my specific questions, and ultimately switched to a different vehicle out of my price range. Smells like a bait & switch.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 19, 2014
Great customer service
May 30, 2014
No price listed and gave me a 5k price above market value.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
May 16, 2014
Excellent
Apr 10, 2014
responded however they have a BB action against them. Better Business bureau took action against this dealer
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Mar 20, 2014
very responsive
Aug 12, 2013
i went there to trade in a car. they offered me half of its value
very disapointed
Jul 18, 2018
Response from current dealership:
Samir, we apologize for any inconvenience you experienced. As your local authorized KBB Buying Center, we routinely purchase vehicles from our customers even if they do not purchase from us! We offer top dollar as dictated by KBB to ensure you get the fair market value for your vehicle. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 7, 2012
I wasnt given a test drive option. Was told I had 30 days to drive it and as
a new buyer I said ok. I picked up the car and I noticed something was
wrong with the transmission. I called the next day and they rebuilt the
transmission. Now I'm stuck with a car that I'm still paying for and I'm now
afraid that it could go bad again once the 4 months warranty runs out.
PLEASE do yourself a favor and if your buying from them don't buy the
car unless you test drive it.
Jul 18, 2018
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team