Queens Auto Mall

134-01 Atlantic Avenue
Richmond Hill, NY 11418

Sales: (929) 377-1312

Today 9:00 AM - 9:00 PM
(Closed Now)
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https://static.cargurus.com/images/forsale/2018/07/06/20/51/2010_bmw_5_series-pic-4181728342893546154-152x114.jpeg

2010 BMW 5 Series 528i xDrive Sedan AWD Used Cars in Richmond Hill, NY 11418

Great Deal
$3,451 BELOW
CarGurus IMV of $9,431

Price: $5,980

Mileage: 116,132

Location: Richmond Hill, NY 11418

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Description: Used 2010 BMW 5 Series 528i xDrive Sedan AWD for sale - $5,980, 116,132 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/05/08/42/2008_bmw_3_series-pic-4331142701726073017-152x114.jpeg

2008 BMW 3 Series 328xi Sedan AWD Used Cars in Richmond Hill, NY 11418

Great Deal
$3,370 BELOW
CarGurus IMV of $8,350

Price: $4,980

Mileage: 95,493

Location: Richmond Hill, NY 11418

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Description: Used 2008 BMW 3 Series 328xi Sedan AWD for sale - $4,980, 95,493 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/29/09/54/2015_jeep_grand_cherokee-pic-7857766150762053776-152x114.jpeg

2015 Jeep Grand Cherokee Limited 4WD Used Cars in Richmond Hill, NY 11418

Great Deal
$4,237 BELOW
CarGurus IMV of $23,717

Price: $19,480

Mileage: 58,777

Location: Richmond Hill, NY 11418

Average time on market: 38 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Deep Cherry Red Crystal Pearlcoat Description: Used 2015 Jeep Grand Cherokee Limited 4WD for sale - $19,480, 58,777 miles with Sunroof/Moonroof, Navigation System, Alloy Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/05/03/20/35/2015_bmw_x1-pic-7298529230147182346-152x114.jpeg

2015 BMW X1 xDrive28i AWD Used Cars in Richmond Hill, NY 11418

Great Deal
$4,261 BELOW
CarGurus IMV of $19,241

Price: $14,980

Mileage: 52,556

Location: Richmond Hill, NY 11418

Average time on market: 41 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Description: Used 2015 BMW X1 xDrive28i AWD for sale - $14,980, 52,556 miles with Navigation System, Backup Camera
https://static.cargurus.com/images/forsale/2018/07/03/01/23/2017_chevrolet_malibu-pic-3450938534538986345-152x114.jpeg

2017 Chevrolet Malibu LT FWD Used Cars in Richmond Hill, NY 11418

Great Deal
$3,441 BELOW
CarGurus IMV of $15,421

Price: $11,980

Mileage: 62,442

Location: Richmond Hill, NY 11418

Average time on market: 53 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2017 Chevrolet Malibu LT FWD for sale - $11,980, 62,442 miles with LE Package, Leather Seats, Aluminum Wheels, Navigation System, Technology Package
https://static.cargurus.com/images/forsale/2018/06/20/20/05/2010_honda_accord_crosstour-pic-5686525708757118976-152x114.jpeg

2010 Honda Accord Crosstour EX-L 4WD Used Cars in Richmond Hill, NY 11418

Great Deal
$3,109 BELOW
CarGurus IMV of $12,089

Price: $8,980

Mileage: 85,597

Location: Richmond Hill, NY 11418

Average time on market: 22 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Description: Used 2010 Honda Accord Crosstour EX-L 4WD for sale - $8,980, 85,597 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/27/20/04/2015_audi_q3-pic-6533516429334528466-152x114.jpeg

2015 Audi Q3 2.0T quattro Premium Plus AWD Used Cars in Richmond Hill, NY 11418

Great Deal
$3,886 BELOW
CarGurus IMV of $21,366

Price: $17,480

Mileage: 66,960

Location: Richmond Hill, NY 11418

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Description: Used 2015 Audi Q3 2.0T quattro Premium Plus AWD for sale - $17,480, 66,960 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/06/20/51/2015_bmw_2_series-pic-3689502182050388328-152x114.jpeg

2015 BMW 2 Series 228i xDrive Coupe AWD Used Cars in Richmond Hill, NY 11418

Great Deal
$5,304 BELOW
CarGurus IMV of $23,284

Price: $17,980

Mileage: 23,771

Location: Richmond Hill, NY 11418

Average time on market: 40 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Description: Used 2015 BMW 2 Series 228i xDrive Coupe AWD for sale - $17,980, 23,771 miles with Navigation System, Bluetooth
https://static.cargurus.com/images/forsale/2018/07/17/20/06/2015_toyota_sienna-pic-8014398457960817200-152x114.jpeg

2015 Toyota Sienna LE 8-Passenger Used Cars in Richmond Hill, NY 11418

Great Deal
$4,255 BELOW
CarGurus IMV of $19,735

Price: $15,480

Mileage: 48,985

Location: Richmond Hill, NY 11418

Average time on market: 25 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Description: Used 2015 Toyota Sienna LE 8-Passenger for sale - $15,480, 48,985 miles with Bluetooth, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/04/14/56/2013_bmw_5_series_gran_turismo-pic-1206222082751003383-152x114.jpeg

2013 BMW 5 Series Gran Turismo 535i RWD Used Cars in Richmond Hill, NY 11418

Great Deal
$5,106 BELOW
CarGurus IMV of $18,086

Price: $12,980

Mileage: 74,208

Location: Richmond Hill, NY 11418

Certified Pre-Owned: No Transmission: 8-Speed Automatic Description: Used 2013 BMW 5 Series Gran Turismo 535i RWD for sale - $12,980, 74,208 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Alloy Wheels, Heat Package, Premium Package, Climate Package, LE Package, Value Package, Bluetooth, Backup Camera, Comfort Package
https://static.cargurus.com/images/forsale/2018/06/06/19/55/2015_mini_countryman-pic-5985090363396819982-152x114.jpeg

2015 MINI Countryman S ALL4 Used Cars in Richmond Hill, NY 11418

Great Deal
$3,811 BELOW
CarGurus IMV of $17,791

Price: $13,980

Mileage: 49,774

Location: Richmond Hill, NY 11418

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Manual Overdrive Description: Used 2015 MINI Countryman S ALL4 for sale - $13,980, 49,774 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/06/09/14/20/2016_ford_fusion-pic-6360297792647557464-152x114.jpeg

2016 Ford Fusion SE Used Cars in Richmond Hill, NY 11418

Great Deal
$3,419 BELOW
CarGurus IMV of $12,399

Price: $8,980

Mileage: 73,143

Location: Richmond Hill, NY 11418

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Description: Used 2016 Ford Fusion SE for sale - $8,980, 73,143 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/16/20/49/2014_nissan_murano-pic-1374377576133404113-152x114.jpeg

2014 Nissan Murano SL AWD Used Cars in Richmond Hill, NY 11418

Great Deal
$3,600 BELOW
CarGurus IMV of $20,080

Price: $16,480

Mileage: 19,120

Location: Richmond Hill, NY 11418

Average time on market: 62 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Gun Metallic Description: Used 2014 Nissan Murano SL AWD for sale - $16,480, 19,120 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2011_volkswagen_tiguan-pic-5266440354569470863-152x114.jpeg

2012 Audi A5 2.0T quattro Premium Plus Coupe AWD Used Cars in Richmond Hill, NY 11418

Great Deal
$2,897 BELOW
CarGurus IMV of $16,877

Price: $13,980

Mileage: 57,473

Location: Richmond Hill, NY 11418

Average time on market: 30 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Description: Used 2012 Audi A5 2.0T quattro Premium Plus Coupe AWD for sale - $13,980, 57,473 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/03/29/19/32/2015_audi_q3-pic-253093402757376310-152x114.jpeg

2015 Audi Q3 2.0T quattro Prestige AWD Used Cars in Richmond Hill, NY 11418

Great Deal
$3,486 BELOW
CarGurus IMV of $25,466

Price: $21,980

Mileage: 33,623

Location: Richmond Hill, NY 11418

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Brilliant Black Description: Used 2015 Audi Q3 2.0T quattro Prestige AWD for sale - $21,980, 33,623 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Premium Package
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 13, 2018
They called me right away very nice and pleasant
3 people found this review helpful.
Response from current dealership:
Evelyn, Thank you for the positive feedback! We pride ourselves on prompt service and are happy to hear your experience reflected that. -QAM Team
Jul 9, 2018
Menachem Shilcrat
Over all experience sucked waited over 30 m9n to get help and then when I finally got help the stuck an 18 year old that knew nothing about cars or inventory on the lot kept trying to show me things I specifically did not want to look at
3 people found this review helpful.
Response from current dealership:
Hello, I am the customer service manager here at Queens Auto Mall and I would like to apologize for any inconveniences you experienced during your visit. While I cannot pull details of your visit solely from your username, we do not have any visit matching this description. In addition, all of our sales representatives are experts on our vast array of inventory as well as on thousands of models. Your feedback is crucial in bettering our services for future customers. Please reach out at your earliest convenience so I may better understand your concerns and do my best to rectify the situation.
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Jul 4, 2018
Very professional and polite staff. The salesman was courteous and friendly, and understood my price range and worked within my specifications. They did not push financing, (which is a car dealerships bread and butter), and honored the advertised pricing without bumping it up for my cash offer. Unfortunately the car we focused on didn't meet our standards (too many issues) but that is obviously not the fault of the staff. I would recommend to others because of my positive experience.
1 people found this review helpful.
Response from current dealership:
John, thank you for the extensive positive feedback! We are very happy to hear our auto consultants were so capable and courteous in assisting you. Our goal in reviewing customer feedback is to continually improve our processes for future customers. If there is anything else you would like to share with us, please feel free to reach out any time and ask for Patrick in customer service. Thank you! -QAM Team
Jul 4, 2018
Selena was very pleasant, followed up with phone calls and emails.
1 people found this review helpful.
Response from current dealership:
Thank you for the positive feedback, Patricia! Selena and the rest of our expert team of automotive consultants are here should you have any further questions. -QAM Team
Jun 29, 2018
Could not test drive the car, as it was completely blocked in.
5 people found this review helpful.
Response from current dealership:
Marian, thank you for the feedback. We rely on your input to better our processes and we have taken your concern regarding test drives very seriously. We routinely schedule convenient test drives and your experience should have been no exception. I would be happy to assist in rectifying this situation and hearing more about your visit. Please reach out anytime and ask for our customer service manager, Patrick. Thank you. -QAM Team
Jun 27, 2018
GuruY9CRB
Quick response
0 people found this review helpful.
Response from current dealership:
Thank you for the positive review! If you have any further questions, please reach out anytime. -QAM Team
Jun 26, 2018
Quick response!!!!!
0 people found this review helpful.
Response from current dealership:
Rupesh, Thank you for the feedback! There is no time to be slow at our high volume dealership! If we can be of assistance in anyway, please reach out. Don't forget to ask about our referral program where you can earn $$$ for referring a friend or relative! -QAM Team
Jun 21, 2018
Kotibujji1
very good
Response from current dealership:
Thank you for the positive review! If there is anything else we can do to assist you, please reac hout anytime. -QAM Team
Jun 21, 2018
called quickly
0 people found this review helpful.
Response from current dealership:
Ang, Thank you for the positive review! Our business model demands efficiency and we are happy to see that the information you required made its way over quickly. If there is anything else we can help with, please reach out anytime! -QAM Team
Jun 14, 2018
JASON COLEMAN
Had a great experience great car good people would definitely do business again
Response from current dealership:
Jason, thank you for the terrific review! Enjoy your new ride and reach out anytime if you have further questions. Don't forget to ask about our referral program where you can earn $$$! -QAM Team
Jun 11, 2018
Sadly the car was sold by the time I got there. They had a couple of other great options. I left with a 2012 g37x no S :/. Still a great car. Good condition. Low miles.
0 people found this review helpful.
Response from current dealership:
Andrew, thank you for your positive rating and feedback! We apologize that your first choice was no longer available, but we are happy to hear that you left with an awesome G37X! If you have any questions about your vehicle, please reach out anytime and don't forget to ask about our referral program where you can earn $$$ by referring friends/relatives! -QAM Team
Jun 7, 2018
very bad customer sevice. selena named girl i spoke to her regarding the car and she said the car is still available you can come to see it, we went and the car was sold they waisted our time. and when i called her she was not answering her phone. very bad i would never refer anybody to that dealer ship.
11 people found this review helpful.
Response from current dealership:
Qazi, Oh no! We apologize for the inconvenience associated with your visit. Due to our high volume business model, we update our online inventory daily. Even so, there are sometimes delays between the selling of a vehicle and its removal from our online database. Our call center has one of the fastest response times in the nation. If your appointment coordinator was not available when you called back, we apologize, but our employees have industry standard work hours with standard breaks and day(s) off. Any of our appointment coordinators would have been and will be more than happy to assist cu
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Jun 6, 2018
Boog2018
Quick response
Response from current dealership:
Thank you for the terrific review! Give us a call if you have any further questions or concerns. -QAM Team
Jun 3, 2018
The Salesman was juvenile, mocking my accents after I told him to give a receipt for $100 deposit for the car. This Salesman and the Manager gave me a receipt with no refund for any deposit and told me to "Take their word for the deposit" that it will be refunded if they did not satisfy their end of the agreement. All over the dealership there is a written policy that there is no refund, and on the receipt. I wanted to purchase the car, but mocking your customer accents is immature. I will never recommend this dealership to anybody.
12 people found this review helpful.
Response from current dealership:
Muftau, we sincerely apologize for any disrespect you felt was conveyed from our sales team. We pride ourselves on operating a customer friendly business with a professional atmosphere and are appalled to hear that your accent was mocked. In addition, your deposit slip should have held accurate information as it routinely has for our 30 years of esteemed customers. I would like to further discuss your complaints and better understand how we may train our employees to ensure the most professional business model possible. Please reach out to me directly by asking for Patrick at 718-523-9090. Tha
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Jun 1, 2018
The greeter was friendly enough. He showed me the car I was interested in and had me wait in the seating area. After filling out forms, I waited there for 45 minutes for a sales agent whom I spoke to for less than one minute. He put two prices in front of me with corresponding warranties and said "that's what I can offer you- pick one to sign, and we'll get you finalized". I asked to at least test drive the car and was denied the request, because it was raining outside. When I said I had to think about the prices he offered, the sales agent immediately stood up, shook my hand, and said "nice to meet you" while walking away. I went thinking I was going to drive a new car home but will never return to this dealership.
16 people found this review helpful.
Response from current dealership:
Jeffrey, we apologize for any issues you experienced with the aforementioned sales representative. An experience as mentioned is far from what we aim to offer and what we have offered our 30 years of esteemed customers. I would like to better understand your experience so we can ensure no future customers feel so negatively and so we may cater to our customers in a more civilized fashion. Please reach out to me directly by calling 718-523-9090 and asking for Patrick. I am here to ensure you get the quality service you deserve. -QAM Team
May 30, 2018
I purchased a Mazda 6 2017 on Memorial Day, & I absolutely love it! The reason why I gave the dealer three stars was simply because after I paid for the car, I noticed the back of the remoteless key was missing the key & the back piece. I questioned the manager (BOSS) about it, he had an attitude & overall couldn’t help me with my issue. All he had to say was “the salesmen left already”. So I asked “is there anything you can do?” He states, “I’m the boss, and I’m telling you I can’t do anything.” Also I was promised a oil change, vacuum & car wash once I purchased the car and I didn’t get neither of it. I understand it was Memorial Day and I left at 8, but they could of Prep the car once I agreed to buy it. When I left the dealership the car was very dusty, but I assumed that’s probably from being parked for so long. The person who sold me the car was ray. He was friendly but also seemed like he was rushing the purchase simply because of my age. Once I got home I noticed the car was missing a cap on one of the tires, and it had a minor dent.
15 people found this review helpful.
Response from current dealership:
Shania, We appreciate your extensive feedback and your business! The high volume of the holiday weekend is no excuse for a lack of quality service and we apologize for the inconvenience. Please reach out to your salesman, Ray, by calling 718-523-9090. Despite it being late, he will assist you in arranging for a vacuum/car wash and will address the missing tire cap issue. Thank you and please reach out if you have any further questions or concerns. Enjoy your new Mazda! -QAM Team
May 29, 2018
I should gone by the review I went put a deposit down was coming back with the rest of the down payment cause did not want to use co signer . And they sold the car after I put deposit down to hold car and was in communication with sales person . People stay away read reviews they are true.still trying to get hold of manger at this place I had receipt and my application was done and approved. sales person text and was like it was sold but we have other cars.. this is how they do business I will be reporting them to better business bureau. This was uncalled for and they need to be reported.
21 people found this review helpful.
Response from current dealership:
Diane, I am the customer care manager and I would like to apologize for the issues you encountered. When a deposit is placed on a vehicle, that vehicle should be held for the customer. While I cannot pull up details based on the information in your review (I can only see your first name), I assume this was in relation to the time period in which your deposit was placed. A deposit does not hold a vehicle indefinitely, but is limited. I would like to discuss this concern with you to rectify the situation and ensure that future customers do not face the same issue. Please reach out at your earlie
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May 18, 2018
Good
2 people found this review helpful.
Response from current dealership:
Thanks for the positive review, Sam! -QAM Team
May 13, 2018
Professionals and prompt. Very responsive
1 people found this review helpful.
Response from current dealership:
Thanks for the great review, Abdul! It was a pleasure working with you and we appreciate your positive feedback! Don't forget to ask about our referral program and reach out anytime if you have further questions or concerns. -QAM Team
May 9, 2018
Great dealership with a huge selection and good prices.
0 people found this review helpful.
Response from current dealership:
Greg, Thanks for the great feedback! -QAM Team
May 3, 2018
The sales lady is very helpful and professional
0 people found this review helpful.
Response from current dealership:
Thanks for the terrific review! We pride ourselves on a smooth and personalized shopping experience and are happy to hear you were fully satisfied. Don't forget to ask about our referral program! Enjoy your new vehicle and feel free to reach out if you have any further questions or concerns. -QAM Team
Apr 30, 2018
GuruYLZR6
they increase your prices when you arrive at the dealer, what they do is they put some charges that they do not say until they are there, and they do not want to sell cash, the 9800 car goes up to 22 thousand
36 people found this review helpful.
Response from current dealership:
Oh no! We appreciate your feedback and apologize for any inconvenience you may have experienced. We have nearly 30 years of experience in the automotive guaranteeing you get the most for your time and money. While we cannot pull details of your visit from your username, we have NEVER had a customer experience matching your review. When it comes to paying cash or financing, we encourage our customers to follow the option that best suites them. We believe your concerns are with the interest rate you received from the bank rather than with our selling price. Please call us at your earliest conven
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Apr 21, 2018
I didn’t know I was gonna see what I saw! 2011 BMW X3 with low miles and the car looked and engine sounded like he went through war! Not a place you wanna buy a car. People with bad credit please don’t let them take advantage of you. New cars of course will be nice but their used cars are “in very bad shape”
35 people found this review helpful.
Response from current dealership:
Oh no! Our goal is total customer satisfaction and YOU are no exception! Over our 30 year history serving the American public, we have refined our processes to offer top rate customer service on the highest quality pre-owned vehicles at nationally competitive prices. We are looking into your concerns about the aforementioned BMW to better understand them and avoid issues for future customers. We are THRILLED to hear you say, "New cars of course will be nice" because the cars to which you are referring are in fact pre-owned. We do not currently carry any NEW vehicles, but apparently d
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Apr 19, 2018
They were helpful every step of the way. I didn’t get the vehicle cause I was alittle late to return back after they modified their offer to get me an even better deal. I’ll be back once they get another Charger that I can afford.
3 people found this review helpful.
Response from current dealership:
Thank you for the terrific feedback, Daniel! It is a pleasure to see that our 30 year longstanding organization was able to adequately assist you. Our inventory management team sees over 10,000 vehicles every week! Please ensure you reach out asap so we can special request the Dodge Charger of your dreams and have it reconditioned and ready in just a few days! Don't forget to refer your friends and family to join in the savings with our nationally competitive pricing on over 500 vehicles. Call to learn how YOU can earn CASH through our referral program! We are always here to backup our product
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Apr 18, 2018
Dealer responded with a general spam email. Never answered any of my questions regarding the vehicle I wanted to purchase cash. They are not serious about doing business. Stay away from this business.
16 people found this review helpful.
Response from current dealership:
Diana, we appreciate your feedback and your business! We apologize for any lack of communication you experienced and would like further information to better understand how we may assist future customers more thoroughly. That being said, there are some points we must clarify. We do not send spam. Our esteemed customers receive an immediate automatic email after submitting an informational request to ensure they know said request has been received. Our elite sales team then personally reaches out in an average of less than 10 minutes to give the top quality customer service we are known for. An
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Apr 16, 2018
Guru9G6P8
I emailed and spoke to a Sales Staff several times. Upon our arrival we were informed that the contact person was not a Sales person. We were assiated by a Sales Staff and we were able to look at bith Rogues of interest, They both did not have the Moonroof and stated and we were not offer to test drive either vehicle due to we discussed Finances. We both were disappointed to drive six hours for vehicles that did not have the amenties we wanted.
17 people found this review helpful.
Response from current dealership:
Thank you for the feedback! While we cannot address your concerns on a personal basis due to a lack of information, we do apologize for any issues you encountered. Through cutting edge industry specific technology and a team of over 50 dedicated employees, we transparently offer all information regarding our over 500 vehicles. Despite high volume traffic, sales, and inventory turnover, we are here for you 24/7 and have full details and pictures available on our website, queensauction.com. We make every effort to portray our vehicle details and options accurately and apologize if you experience
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Apr 15, 2018
awesome dealership
1 people found this review helpful.
Response from current dealership:
Thank you for the great review, Sherzod! Don't forget to ask about our referral program where you can earn $$ -QAM Team
Apr 13, 2018
Galaxyzero
They were very helpful
2 people found this review helpful.
Response from current dealership:
Thank you for the great review! We are here should you have any further questions and don't forget to ask about our referral program where you can earn $$! -QAM Team
Apr 3, 2018
Overall experience was decent, pics didn’t adequately represent the car - dirty inside/out, missing headphones - once we came to test drive it. Decided not to purchase.
18 people found this review helpful.
Response from current dealership:
Matt, thank you for your feedback! The details of your experience have been thoroughly reviewed by myself and the rest of our management team. We have begun solutions to ensure more consistent cleanliness and order of our inventory despite our high traffic business model. If there is anything we may further assist you on, please reach out directly at 877-764-8482. -Patrick S.
Apr 2, 2018
They made it easy...friendly, informative, non-pushy salesperson...
5 people found this review helpful.
Response from current dealership:
Thank you for the great review, Giovanni! It was a pleasure working with you and we are here to answer and and all questions you have. Don't forget about our referral program where you can earn up to $300! -QAM Team
Mar 30, 2018
Alex Chang
They wouldn't disclose the dealer fee on the phone. When I arrived, the sales told me it is almost 3k. Just so that you guys wouldn't waste your trip.
39 people found this review helpful.
Response from current dealership:
Alex, we appreciate your feedback and would like to address any and all issues pertaining to your visit. Our inventory management team ensures all of our pricing is consistently accurate for all purchasing options and we do not understand where the $3k you mentioned comes into play. Please reach out at your earliest convenience so we may rectify this issue. -QAM Team
Mar 29, 2018
This dealership epitomizes a used car dealer. I was greeted at the door by a fast talking salesman. He wanted to show me every car that was expensive and that the dealer wanted to get out of the inventory. I already knew what I wanted to see. Once I determined if I wanted the car I came to see, the dealer gauged my commitment to purchase. Once they determined I was a serious buyer, their service transitioned from friendly to haggling and honestly...terrible. They tries to trap me with their finance. They were dissatisfied when they realized they couldn't convince me to give up more money. A positive was that they were honest and blunt about the realities of their business. Still, their service was very antsy and unconcerned. I knew the dealer had bad ratings before I went in but I didn't understand why. I now know that the dealer is looking to get as much money as they can while giving you the least for your dollar. They charge $1000 to use a finance option that is not them on top of a $500 dealership fee. And if you decide go get a car that is not $60k + don't even think about timely service.
26 people found this review helpful.
Response from current dealership:
Dear customer, thank you for sharing your extensive feedback. It is through this communication that we have continued to refine our processes over the last 30 years. While I cannot pull any details on your visit due to the fact that I do not have any contact info for you, I am happy to answer some of your concerns. As a licensed auction house, we maintain the nationally low pricing of an auction house coupled with the best aspects of a dealership: multiple luxury indoor showrooms, high quality and well serviced vehicles, financing through top financial lenders, buy-here-pay-here, in-house DMV
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Mar 28, 2018
Well helped
0 people found this review helpful.
Response from current dealership:
Thank you Amalfi! It was a pleasure working with you. Don't forget to refer a friend or relative for up to $300! -QAM Team
Mar 10, 2018
GuruZKNX8
Do not trust them telling you a car is in stock. I drove 5 hours round trip for a car I was told was in stock, when in fact it was sold. They do have a large selection of cars but unfortunately wanted only the car I came to see.
18 people found this review helpful.
Response from current dealership:
We value customer feedback and appreciate your taking the time to share your experience. I apologize for any inconvenience, miscommunication, or otherwise negative aspects of your visit. While I do not have your contact information and cannot pull details of your visit, such an experience as described should never occur. I strive for total customer satisfaction and would like to better understand how I may right this situation. Please reach out to me directly at your earliest convenience. -Patrick S, patricks@queensauction.com, 877-764-8482
Mar 9, 2018
Not good online price something and when we get there price is $3000.00 more
20 people found this review helpful.
Response from current dealership:
Khalid, while we appreciate your feedback, I believe there is some confusion at play. I am not able to match your first name to any logged customer interactions or issues, but can assure you that all of our prices are transparent and accurate. I would like to discuss your concern directly and help rectify this situation. Please contact me at your earliest convenience. -Patrick, patricks@queensauction.com, 877-764-8482
Mar 7, 2018
Worst experience ever !!! The salesman was a very cool guy but the manager had a very bad attitude and was very rude !!!! I will never go back there again!!!
19 people found this review helpful.
Response from current dealership:
Eddie, Based solely on your first name I am unable to match your experience to any logged customer. That being said, such issues as you described should never occur in a place of business. We pride ourselves on our top rate customer satisfaction and are very surprised to hear that you experienced these issues. I would like to learn more about this incident. Please reach out to me, Patrick, directly at patricks@queensauction.com or by phone at 718-523-9090 so I may better understand and rectify the situation. Thank you.
Mar 2, 2018
Was supposed to get back to me about the credit application i filled out but i still haven’t gotten a response. Not a good look for peopl with low credit.
13 people found this review helpful.
Response from current dealership:
Tameka, we appreciate your feedback and are sorry to hear you feel we have not been responsive. We pride ourselves on our top rate customer service and feel we have provided highly potent and efficient responses to your inquiries. Based on your specific credit and history, we disclosed all possible car buying options and thoroughly explained that your down payment is insufficient for the vehicle(s) in question. We strive for total customer satisfaction and would like to answer any and all questions you may still have. Please reach out at your earliest so we may further assist you. Thank you! -
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Feb 23, 2018
I will make the trip to them ,very pleasant to talk with them.I hope I can get the car from them .
0 people found this review helpful.
Response from current dealership:
Thank you for the great review, Christina! We look forward to working with you and making your car buying experience as efficient, fun, and easy as possible. We are here to save you money and send you driving home fully satisfied with your decision. Please reach out if you have any questions and we will be happy to further assist you. -QAM Team
Feb 18, 2018
Very great service by Ray the salesman. Very knowledgeable and friendly. Was not pushy and had all the answers to my list of questions.
4 people found this review helpful.
Response from current dealership:
Anu, Thank you for the great review! It is the satisfaction of our over 30 years of esteemed customers which drives our business. Please reach out if you have any further questions and be sure to ask about our referral program where you can earn $$$ just by referring a friend or relative! -QAM Team
Feb 18, 2018
Love them and the Sales Rep they assigned me Ray M. Everything was very transparent and will definitely send all my family and friends!!
4 people found this review helpful.
Response from current dealership:
Shelly, Thank you for the great review! It is the satisfaction of our over 30 years of esteemed customers which drives our business. Please reach out if you have any further questions and be sure to ask about our referral program where you can earn $$$ just by referring a friend or relative! -QAM Team
Feb 13, 2018
Sales rep Ray was very helpful with quick and swift responses via text, email and phone calls when I needed. ASK FOR HIM You will not regret it at all!!!!!!
7 people found this review helpful.
Response from current dealership:
David, Thank you for the great feedback! We have great pride in our award winning team of expert sales representatives and are happy to see you are fully satisfied with your experience here. Don't forget to ask about our referral program where you can earn hundreds in no time! If you have any questions or concerns, please feel free to reach out. -QAM Team
Feb 10, 2018
BAD!!! they try to attract people by advertising low prices on their vehicles on all websites but it actually is about 5k higher. I email them asking why they advertise 33k on a vehicle on cargurus and on their own website says 38k, i never got a respond. They crearly try to avoid this question. Even other reviews mention how they try to pump up the price when you actually trying to get a car. Stay away unless you dont mind over paying.
23 people found this review helpful.
Response from current dealership:
George, We are in the business of selling cars. We do not play games. Our vehicles are priced to be sold. Are vehicles are priced the same on our website as they are on Cargurus. Our employees are here to answer any and all questions; we never leave questions without timely and accurate responses. We have nationally competitive prices on over 500 quality pre-owned vehicles. Reviews regarding increases in price are common in this industry and are primarily from customers who do not understand that financing a vehicle, or borrowing money from a financial lender to pay for a vehicle, incurs inter
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Feb 9, 2018
Deceptive sales tactics or in plain English, this company practices the old bait and switch. I wish the 3rd party site that directed me to this dealer had a way of vetting these low life dealerships that do this to people. I was contacted by the dealership literally seconds after entering my info on a 3rd party site. I made an appointment right away to come see the car in 2 days (It was the soonest I could there). The evening before I was supposed to go see the car THEY called me to confirm that I was still coming. I told them "yes. As long as the car is still there, I'll be there first thing in the morning." They said ok great and confirmed my appointment. I get there before they even open and when they do, I meet one of their salespeople Michael I. He starts showing me a different car and when I show him the car that I came to get, he looks it up on his phone and informs me that it's been sold already. They knew this before I traveled from Yonkers to Queens..all they had to do was tell me. God forbid that a used car dealer be straight forward and honest with you. Needless to say I was pretty ticked off that they had wasted my time and walked out as Michael tried to convince me that they had other cars. I wouldn't trust this dealership again nor would I recommend them to anyone. If you go there you're doing so at your own risk. Don't say you weren't warned. If they are willing to lie to you about whether they have a car or not you can bet the house that everything that comes out of their mouth after that will more than likely be a lie also. Again, youve been warned.
33 people found this review helpful.
Response from current dealership:
Doug, When mistakes are made on our part, we do not shy away from finding a quick and thorough solution to achieve total customer satisfaction. We apologize for any inconveniences you experienced and are determined to right them. Please reach out to us at your earliest convenience so we may offer you an incentive for your time and see if we may earn your business. 30 years of experience serving the Tri-State area makes us your ideal candidate for finding the best deal on quality pre-owned. We look forward to hearing from you. -QAM Team
Feb 9, 2018
The vehicles I wanted wasn't there. I was super disappointed. I did leave with a vehicle, though. Everyone was pleasant. I will not rate it 4/5 stars because I did not like the idea of getting there and the vehicle I called for (they said it was there), got there; but it wasn't.
21 people found this review helpful.
Response from current dealership:
Simon, Thank you for your sincere feedback! It was a pleasure working with you and we hope you are fully satisfied with your vehicle. We strive to earn your total satisfaction and apologize for the discrepancy regarding your vehicle of interest. Moving forward, we hope we can continue to satisfy all of your vehicle needs. Don't forget to ask about our referral program where you can earn up to $300! -QAM Team
Feb 7, 2018
Best price nation wide,but they had sold it the day befofe.
3 people found this review helpful.
Response from current dealership:
Mr. V, thank you for taking the time to share your experience! Customers like you choose Queens Auto Mall everyday because we are able to offer top tier customer service while still giving the best deals on the market. We want to have you driving home happy asap, and if we no longer have the right vehicle for you, we will do our best to find it! Please give us a call at your earliest convenience so we may more accurately understand what your dream vehicle is and save you money on it! We look forward to working with you. -QAM Team
Feb 6, 2018
Good service and friendly
0 people found this review helpful.
Response from current dealership:
James, Thank you for the terrific review! It was a pleasure working with you. Don't forget about our referral program where you can earn up to $300! Please reach out if you have any questions. -QAM Team
Feb 4, 2018
Mpeters65
Price wasn’t the advertised price. Needed $2000 down. Asked for more pictures. Manager never responded back. Looked on CarGurus next day and the price increased by 5k . This place is a scam
21 people found this review helpful.
Response from current dealership:
To our valued customers, we apologize for the recent influx of fraudulent reviews and the misinformation associated with them. All of our prices are accurate. None of our prices are contingent on financing or a down payment. All of our deals are real and are nationally competitive. There is no room for gimmicks when you are busy selling the highest quality vehicles to the best customers in the nation. To our fraudulent competitor, we are happy to see that you have plenty of time on your hands. We are accepting résumés.
Jan 29, 2018
Mason A
Just like everyones else experience, called about the car i wanted, was told that they have it available. once i got there miraculously the car been sold. waist of gas. even though employee was sorta helpful, don't waist people's time just to attract them to your dealership. and if you pick to go there just prepare to hear that they don't have the car you called about.
32 people found this review helpful.
Response from current dealership:
Mason, We apologize for any inconveniences you experienced. We make every attempt to ensure our online platforms reflect our fluctuating inventory but cannot guarantee 100% accuracy. Based on recent issues with this topic largely due to our high traffic sales in recent weeks, we are addressing the efficiency of our online inventory management and are encouraging our customers to call ahead of time to ensure their vehicle of interest is still available. We strive for total customer satisfaction and you are no exception, Mason. Please contact us so we may address your specific vehicle needs and
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Jan 29, 2018
Daniellenevins
I contacted the dealership about a 2011 Hyundai Elantra with 31,000 miles on it. I spoke with Salena and set up an appointment. Verified the appointment the day before and called the dealership and verified with them before I left to head there. I explained to them I was driving two hours and wanted to make sure the vehicle had not been sold. They verified with me that the vehicle was there. I got there two hours later and the car was not there. The sales associate immediately tried showing us other cars they had which were much higher in milage and price. It was just a scam to get us in there and try to sell us another car. I would have appreciated honesty being that I drove for two hours to get there and had verified multiple times with multiple people at the dealership that the car was there. They wasted my time and I would suggest not to deal with queen's automaker because they are not trust worthy.
32 people found this review helpful.
Response from current dealership:
Danielle, We apologize for the inconvenience associated with your visit. We appreciate your time, your business, and your feedback. As a wholesale dealer, our motto is high volume, low profit. We extend the savings onto our customers, a process which results in a revolving door of inventory. We cannot return your time, but can promise to do our best to fulfill your needs moving forward. The particular vehicle in question was at a reduced price and drew a significant amount of attention due to it's options, miles, condition, and price. We would like to help you into a vehicle that will fully sa
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Jan 28, 2018
People they are nice
1 people found this review helpful.
Response from current dealership:
Patrick, thank you for the review! We are fortunate to have such a talented and personable staff and appreciate seeing how this correlates with customer satisfaction. If there is any way we can further assist you, please give us a call and don't forget to ask about our referral program where you can earn $$$ -QAM Team
Jan 17, 2018
I called them and they said the chrisler town and contry2015 with 8000 miles was available but when I went there this car didn’t exist they do this just to bring the customers to their dealer The person was was nice . Very disappointed I would recommend to waste your trip going there
28 people found this review helpful.
Response from current dealership:
Valued customer, we are unable to match your visit to any such customer file in our system. In addition, we have no record of any such invalid vehicle listing. We currently have in stock  the 2015 Chrysler Town and Country stock number 074765. To be completely clear, this is a 2015 Chrysler Town and Country with exactly 8,696 miles. This vehicle is in stock and available for purchase at this time. We do our best to remove listings in a timely fashion once they have been sold and are unaware of any listing being advertised that fits your description. Please reach out to us directly so we may cl
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Jan 17, 2018
Guru55JZ1
Bought a 2011 4Runner from Bently at Queens Auto Mall and had an overall pleasant experience. Very friendly staff and very fair when it came to small negotiations. Only had the car for 4 hours but so far would be pleased to go to them again!
1 people found this review helpful.
Response from current dealership:
Thank you for the great feedback, Mr. Fuentes! We appreciate your time and business and are happy to see you driving out happy! If you have any questions, feel welcome to reach out to our customer service or sales departments where the experts are here for you. And don't forget about our referral program! Put some hard earned cash back in you pocket when you refer a friend or relative to us here at Queens Auto Mall, the home of luxury for less. -QAM Team
Jan 15, 2018
Ttomawoks
Very nice
0 people found this review helpful.
Response from current dealership:
Thank you for the positive review! We appreciate customer feedback and would love to hear more about how we were so successfully able to assist you. Don't forget to ask about our Service Incentives and Customer Referral Program where you can earn $$$! We look forward to assisting you further with your vehicle. -QAM Team
Jan 11, 2018
Guru9F1G1
No that great . They seemed very uninterested once i told them i was purchasing with my own financing and the price went up roughly $3000.00. They offer an internet price but after the fact they lure you into dealership to then tell you that the price doesn't include a $2000.00 down payment. Dont waste your time
44 people found this review helpful.
Response from current dealership:
Guru, we apologize if you experienced any inconveniences. That being said, your review is inaccurate, as our prices apply to all customers including cash and financing customers. There is no necessary down payment associated with our posted prices. We would like to rectify your situation, as total customer satisfaction is our primary concern. Please reach out at your earliest convenience. -QAM Team
Jan 4, 2018
Very good service An excellent customer
0 people found this review helpful.
Response from current dealership:
Thank you for the great review, Yasmin! We appreciate your business and look forward to further assisting you. Don't forget to ask about our referral program and service incentives! -QAM Team
Jan 1, 2018
DOMINGO ALMONTE
It’s a great dealer car . Queens Auto Mall Auction House. Very professional Costomer service people.
0 people found this review helpful.
Response from current dealership:
Thank you for the great review, Domingo! It was a pleasure working with you. We look forward to further assisting you. Don't forget to ask about our referral program and service incentives! -QAM Team
Dec 31, 2017
Very responsive and attentive
0 people found this review helpful.
Response from current dealership:
Thank you for the great review, J! We appreciate your business and look forward to further assisting you. Don't forget to ask about our referral program and service incentives! -QAM Team
Dec 30, 2017
Guru5DG5D
Greatest
0 people found this review helpful.
Response from current dealership:
Thank you for the great review! We appreciate your business and look forward to further assisting you. Don't forget to ask about our referral program and service incentives! -QAM Team
Dec 17, 2017
The advertised price is not the real price it comes with an extra two thousand dollars
31 people found this review helpful.
Response from current dealership:
Efren, We appreciate your review and feedback but would like to address an important point. All of our pricing is transparent and applicable for both cash and financing buyers. We apologize for any miscommunication on our end and would like to rectify the situation. Please call us at your earliest convenience and ask for Patrick. Our goal is 100% customer satisfaction and we look forward to warmly welcoming you to our family here at Queens Auto Mall. -QAM Team
Dec 4, 2017
First of all, sit down and grab a drink....salesman wait outside like the homeless looking for a dollar...the prices shown are only to draw you in...In my situation a list price went from $20,980 to $22,980...even when I showed them the listing...? Then they say that that doesn't include $2k down? So then the price goes up to $24,980. They will never go down on price...you can talk until you are blue in the face. They will gloss over any repairs needed to the car and say its fine. They try to get you to finalize a contract before seeing if they did any repairs or addressed any concerns. Of course they try to sell you a very expensive warranty, which probably has more loop holes than swiss cheese. THEN comes the FEES...oh yes...roughly $2K to $3K. THEN they give you a 6% interest, even if you are a 700 credit score. So when you walk into this place...just add $5k to $7k to the price and hope your car is worth it. They say they are the lowest prices in the country...sure on the internet...but when you get there it all changes...at least for me it did. I had to give a 1 star rating..otherwise it would be a 0....Deal with a private owner instead of this place.
76 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Dec 4, 2017
Initial response quick and responsive but the issues are that they insisted on financing when I wanted to pay in full, also they are very opaque with costs and now having problems with the car- check engine light and struts and can only get an appointment a week out near the dealer which is in no way convenient
30 people found this review helpful.
Response from current dealership:
Valued customer, We appreciate your feedback and apologize for the inconveniences you have experienced. We take pride in the quality of our product and ensure every vehicle is fully inspected and reconditioned to achieve our goal of guaranteed customer satisfaction. We would like to directly address each and every one of your concerns to earn your business and trust for years to come. Please reach out to us directly so we may gather information on this situation and do our best to leave you fully satisfied. -QAM Team
Dec 2, 2017
Bait and switch!!! Went to see a car they advertised for an attractive price when i got there after driving for an hour and speaking with a sales rep. Before I got there they told me it sold 3 hours ago but they have other ones. I would not go back there.
35 people found this review helpful.
Response from current dealership:
Janusz, Thank you for your productive feedback. We apologize for any inconveniences you may have experienced and would like to clarify and rectify the situation. It is clear that the vehicle you inquired about was sold and for this we apologize. We operate a high traffic dealership where inventory fluctuates on a daily basis. However, your feedback explains that, "before I got there they told me it sold..." We are having trouble understanding your complaint but, nevertheless, are happy to work with you to ensure our goal of guaranteed customer satisfaction. Please call us at your ear
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Nov 29, 2017
Great online experience
1 people found this review helpful.
Response from current dealership:
Thank you for the positive review, Juan! We appreciate customer feedback and would love to hear more about how we were so successfully able to assist you. Don't forget to ask about our service incentives and Customer Referral Program where you can earn $$$! We look forward to assisting you further with your vehicle. -QAM Team
Nov 28, 2017
The dealer ship lies. They claim they dont take deposits and hold vehicles, yet they took a deposit from someone and held the vehicle for about 2 weeks when I was ready to buy. They also never took the vehicle off the site yet they claimed the vehicle was sold. The price advertise is not the price of the vehicle, they add 2gs to the price claiming that the internet price is showed after a 2gs down payment. The experience was very very bad. I would not reccomend this place to anyone
42 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 21, 2017
Great dealer
0 people found this review helpful.
Response from current dealership:
Thank you for the positive review, Damien! We appreciate customer feedback and would love to hear more about how we were so successfully able to assist you. Don't forget to ask about our Service Incentives and Customer Referral Program where you can earn $$$! We look forward to assisting you further with your vehicle. -QAM Team
Nov 20, 2017
Guru94L7J
Yes this dealership contacted me but I purchased elsewhere.
4 people found this review helpful.
Nov 20, 2017
They responded very quickly I just haven't had the opportunity or time to get back in touch with them
0 people found this review helpful.
Nov 19, 2017
Very helpful on qualifications for financing. Good friendly staff and knowledgable.
3 people found this review helpful.
Nov 18, 2017
GuruZLWVR
Nice people, but the price wasn't what it said it was, they said you add on 2000 of down payment, and the cars were dirty inside
33 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 17, 2017
I did not like how works. When I went to the dealer they said the price on the web was not the real price, I have to add $2,000 more to the displayed price.
59 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 14, 2017
When I got there I was told two thousand dollars down which is separate from the price advertised and that the person I spoke to over the phone only makes appointments. Then I was shown other vehicles. The sales representative was so rude and didn’t show any interest
56 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 14, 2017
GuruG6JF
When I got there , 30 minutes into looking at the car, the sales person tells me that I have to FINANCE at LEAST half the car price. The reason they have low prices LISTED is because they get a KICK BACK from the bank that can range as HIGH as $3,000 depending on your Credit Score. Plus you get penalized if you want to pay for the car all in Cash. What a waste of time. They will appear always on the best price or below price but don't be fooled as they get you on the back end with this bank finance fee. They call it a BANK APPLICATION FEE. Don't go, you will be disappointed. Hidden fees will jack up the cost of your car purchase.
74 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 11, 2017
azizoulaye
Quick response
6 people found this review helpful.
Nov 11, 2017
Guru9T99L
I Haven't Actually Seen The Car Close Up! But I Would Like To Know Its Overall Condition And More Photos! I Understand Its been in An accident! The price seems to be a great buy! But soon as One discusses Terms The price begins to elevate And a good buy turns out to be a headache! I'm A Army Ranger And Have endured Headaches But Not At The Price Of My Piece Of Mind And Hard Earned Cash From Driving Tractor Trailers! If At All Possible You Really Want To Come To Terms I'll Keep In Touch! I've Been Looking At 8 2012s Color And Style Is What Impresses Me And Overall Condition Of This Fine Looking Vehicle And The Price! Peaceeeee Out Talk Later
9 people found this review helpful.
Nov 9, 2017
Good place
2 people found this review helpful.
Nov 7, 2017
Kev015
Mrs sue is great and she was willing to work eith me when i couldn't make my appointment
0 people found this review helpful.
Nov 5, 2017
Dealer contacted me right away.
0 people found this review helpful.
Nov 4, 2017
I went to see 2008 Mini Cooper S, which online price was $5980. When I told them yes I want to buy the car, then they increase the to $7980. Which they said $2000 down payment cash. Do not recommend to anyone.
80 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 2, 2017
They called me .we have fixed an appointment. When i got there,the car was sold .lack of communication between us.waste of time (mine)
46 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 1, 2017
Very friendly
1 people found this review helpful.
Oct 27, 2017
The worst experience ever...i was told by them that the car I wanted was there...so I drove 2hrs to see it...and they told me that they couldn't find the car...that it's lost...how do you lose a car....so I drove 2hrs for nothing
83 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 24, 2017
Joe Lowery
Good dealer ship I spoke to some one name Selena and she was amazing and helped me out a lot
1 people found this review helpful.
Oct 20, 2017
MrHaigler2412
Everything nice made me feel really comfortable about this car just hoping all goes well when i come in for the car ....But excellent customer service
4 people found this review helpful.
Oct 20, 2017
GuruZDB26
They responded fast
3 people found this review helpful.
Oct 19, 2017
rencruise
I strongly suggest avoiding Queens Auto Mall. This place of business is shady. The prices listed are only good if you finance through them. Upon making my initial inquiry about the car, I asked if the price I saw online was accurate. Now, I know why they avoided answering that question. Likewise, the advertised priced does not include a required downlayment. When I stated I wanted to make a cash deal, the price of the car I was interested in increased by $4500. Buyer beaware!
120 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 18, 2017
GuruZ9JM8
They were quickly responding to my request.
1 people found this review helpful.
Oct 14, 2017
Juzguru
I had an excellent experience purchasing my first Mercedes-Benz, the dealers did an excellent job of assisting me through the process.
6 people found this review helpful.
Oct 7, 2017
This was by far ... the worst experience ever! They get you in and make lies up and give your false information and will have you stressed and confused. The workers Amer and Mark are miserable liars! They talk in their language and make things up as you go! They offered me a car that I never asked for and it was never on the lot. They told me to give them 250$ if I wanted temporary TAGS the same day of the car purchase! They told me the total price of the car was 7,975 and I had warranty for free included and come to find out .. they added a random 1600 to my total cost and then told me I had to leave because I was standing up against them scammers! I WOULD NOT GO There .. so save yourself he trip and skip please!!! If you need my number for more info try to contact me!
136 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 30, 2017
I bought the 2009 vw eos please read the fine print before going here to purchase a car the prices listed on line already include a $2000 deposit. I had an engine light go on and had to take the 3 hr drive to get the car serviced and find a way back to jersey ( no loaners ). They did however correct the problem . Please take all things into consideration if you are coming from jersey to purchase a car here.
55 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 25, 2017
Misleading add. Drove all the way from central jersey to queens to check a car that looked, just to get there and salesman explain that price is based on a $2,000 down..
63 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 21, 2017
Bad dealer say something before you bye and later dont give you nothing they tellme we goin pure 4 new tire and later pure use tire that no good i dont bye any more in that dealer
50 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 21, 2017
Shakeen Smith IG:Youngpoetic28
Quick response and very helpful
1 people found this review helpful.
Sep 19, 2017
Saw the car. Dealer were great. Not satisfied with the car.
9 people found this review helpful.
Response from current dealership:
Bilal, Thank you for the feedback! We are happy to hear your experience was positive but would like to look further into any complaints/issues you had with the vehicle. We fully recondition and prep all of our vehicles, leaving little room for dissatisfaction! Please reach out directly to Patrick at (718)523-9090 if you wouldn't mind discussing details. -QAM Team
Sep 12, 2017
Exelente service
1 people found this review helpful.
Sep 12, 2017
Didn't like the price switch. When I got there they told me to add $2000 to the advertised price of $5980 PLUS an $1800 car preparation fee...WOW. I had $6500 CASH in my pocket ready to buy a car. Their loss. Show the REAL price and don't waste people's time.
158 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 7, 2017
Minh Duc Cao
They posted the price to lure you in and said that is only for financing. Even then, you still need to add $2000 to get the correct price. That is very misleading.
111 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 31, 2017
Terrible dealer. Its a scam DONT WASTE YOUR TIME. Found a car got a certified check. I drove 1-1/2 hours to there location. The price suddenly wasn't what they said. It doubled and the option to purchase was contingent an even higher price. I called several times over the phone to make sure it could happen. They lied and I wasted several hours. They know what there doing is wrong but don't care. I am calling NYS better business bureau.. SERIOUSLY DONT BOTHER it's a bait and switch. By the way place was dead.
106 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 29, 2017
Nate2real
Not bad at all worked with me even though it took a good 3 weeks they explored all options and made sure we drove out with what we wanted
4 people found this review helpful.
Aug 28, 2017
They aren't honest. They are swindlers. The price posted as the price of the car is a lure to get you to come in. They then tell you that amount is financing. The total price of the car is 11,000 so the price is not what you see as advertised. Simple lying.....terrible service and attitude when questioned
95 people found this review helpful.
Aug 27, 2017
Guru15MN
This Dealers is great..
2 people found this review helpful.
Aug 27, 2017
Scarlett_16
Prices are deceiving. They tell you one price, then when they bring you the papers they tell you the price on the internet is after a $2,000 down payment. Walked away without buying anything.
75 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 25, 2017
Talked with a guy and he's asking $2000 more than a actual price
65 people found this review helpful.
Aug 22, 2017
Pretty standard process here. I had a few cars in mind and called up to make sure they were on the lot. I brought my mechanic for a 2nd opinion and drove out my 550 xdrive in about 3 hours. I'm coming back with my cousin next week. They have tons of cars. Anyone could find a car here
2 people found this review helpful.
Aug 22, 2017
Horrible when there with my wife and kids looking for this car. Salesman said car was sold two days latter calls me to let me know the car is available. What type of dealership does that to people.
59 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 18, 2017
Very responsive and professional team. They helped me get a beautiful Lexus ES! Thank you queens auto!
1 people found this review helpful.
Response from current dealership:
Thank you for the terrific review, Cait! We hope you love Lucy and encourage you to reach out with any questions or concerns. -QAM Team
Aug 17, 2017
Guru9SJXV
Not to happy. I asked for additional information on the vehicle I was interested in, photos and its condition, but just a general pre-written messag was sent to me. I emailed them twice, and they have yet to send me anything! I'll shop elswhere!
45 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 16, 2017
Kimfog3
Awfulll. Took them 30 min to locate the car I had appointment to see with three kids. It happened to be at lot across the street. There were rusty razor blades every where and the car was. Which was the biggest piec of junk I've ever seen. Dont think pics shown were even same vehicle. Very disappointed and aggravated. I will never shop there again
52 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 15, 2017
Refreshing....Extremely honest and polite; accommodating and down to earth. When it comes to working with credit and financing a vehicle that is both attractive yet practical- look no further, Selena is the woman you can rely on.
5 people found this review helpful.
Aug 3, 2017
femifemfresh
This was bad, plain and simple. The dealer did not have the vehicle and probably never did. Different sales folks had different stories about the vehicle and they had no decency abut causing me to make multiple trips to the dealership on account they had magically found the car which was a lie. One of my friends described their tactics as a "bait and switch" which was disrespectful as they tried to offer non-comparable year, make and model vehicle instead of the one advertised. Disgraceful and I cannot in good conscience recommend any buyer to shop here.
65 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 2, 2017
I did not end up buying a car from dealership, so my rating will be on just based on the visit. Initially contacted dealership about an Audi A6 they had in inventory, set up a time to see and test drive vehicle, upon arrival I was told the vehicle sold the day before and was told that it takes a few days for sold vehicles to update on cargurus, even though they sent me a text confirming my appointment the previous day...... the day the car sold. This was a red flag for me. I agreed to look at other cars they had in inventory since I was already there. Many of the cars were luxury cars, but were in rough shape. Mercedes had zip ties on the bumper, cars had high mileage, interiors were worn, missing nobs and asking prices were fairly high and sketchy. The price you see on car gurus is if you finance only, and if you pay the car outright they will charge you more for the vehicle then what is being advertised so I was told. Being an engineer by trade I can tell a lot just by listening to how a car starts and sounds at idle one car an infinity G35 I looked at most deffinetly had future engine and transmission problems if not already but I was told that they perform inspections and was being guaranteed no issues. Like I said prior I did not end up buying a vehicle and can only rate based on browsing but I would make the recommendation to do your research and make sure you bring vehicles to your own mechanic to run diagnostics prior to any purchase from this dealership, also get the VIN directly from the car and search all of the records yourself.
48 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 29, 2017
Luis Mieses
Excellent
3 people found this review helpful.
Jul 26, 2017
Caroline04779
They contacted me and offered all support I needed!
1 people found this review helpful.
Jul 25, 2017
Excellent costumer service.
2 people found this review helpful.
Jul 20, 2017
Jacobmedders
Awesome
1 people found this review helpful.
Jul 14, 2017
TOTAL SCAM!!! the price on the internet is based on a $2000 deposit and only if you finance through them. cars are not ready for test drive even if you make an appointment. took 20 minutes to just find the car no cars have prices on them. they tried to sell me a plug-in prius with no cord to plug it in! don't bother
64 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 10, 2017
Jaimebet718
Worst dealer ever. No parking for cuatomers and bad service. I called in the morning to go for a test drive and traveled from CT to queens only to find out that the car was on the lift been services and was going go be ready in 2 days.
35 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 5, 2017
It says on the website the price for the 2014 black Camaro is $13,980. My parents and I drove 2 hours to go look at the car and was going to buy it until we got there. We walk in and asked to look at the Camaro... they didn't know if they even had it. Then we got to the car and the tires were warn down, the car was all scratched and the car rattled when I went to start it. The dealer/manager named John wanted $15,980 for it which is $2,000 more then what they listed for it on the site. Plus I called 3 times to make sure before I drive 2 hours that the price was still the same. I was told it was still $13,980. So my parents and I asked the "manager" John if we could negotiate the car for a lower price. He flat out told my parents no and that we would not find a better deal anywhere else. He told us we weren't listening to him and that if we went anywhere else the price would be higher. The place is a scam.
78 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 26, 2017
Experience was great
1 people found this review helpful.
Jun 20, 2017
I did not purchase the vehicle due the fact that they ad had fine print which states the price is after a $2000.00 down payment. Also I'm upset that I approved a single Credit Check and 3 appeared on my report due to them.
49 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 19, 2017
the price online stated 10980 then was told it was 12980 never got a copy of papers we signed so have to go back to queens a 1 hour drive from ct have tried to call several times to check on fax i sent for emissions but mo one seems to know so i don't know if they received it have to check when i get there . i was also told we could not get a loan from bethpage credit union and they got us a loan from m and t at 60 months for 5 plus interest for 60 months then i got a letter from bethpage saying i was approved for loan for 72 months at 3 percent so i have tried to email selena several times but not have not been answered and the van had a lot of water damage we had to strip it remove carpet and seats to clean out mud . The staff was very nice and they were great and stayed late to get everything done and we left with van . they just need to be a little more on top of their paper work and follow up . And just advertise the price including 2000 down and they would not get the shock response of thats not really the price it does not include 2000 down so its really this . no one was rude and they were very helpful just need to adjust a few things .
19 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 14, 2017
The price you see is not the price.It should be posted that thats a finance price after 5 thousand down payment and fees fees and more fees.Scammers
46 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 3, 2017
I set up an appointment on Friday to for Monday to see the car. Then on Sunday I kept them up to date about my second choice. I called and confirmed Five hours before my appointment time on That day... then I get there to find out that my first choice sold on Friday and second sold that same morning. No one called so I don't make the trip on vain. I had to travel far! I tried to look at other cars but they sarcasm level were too much for me so I had to leave.
44 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
May 18, 2017
Lichman
Told us they had the car in stock when they didn't, knowing that we were booking tickets right then to come and see it, traveling 2 hours expressly for this car. Once we got there they didn't even pretend to apologize but just showed us more expensive versions of the car we had come to see. Finished it all of by insulting us and making sexist comments about me personally. Disgusting dealership that has other terrible reviews online! Read up before you go, and avoid doing business with such scummy characters.
69 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
May 17, 2017
GuruQYN8
Salesman was attentive helpful, was with us throughout. Management needs overhall.
11 people found this review helpful.
May 17, 2017
quick response
2 people found this review helpful.
May 13, 2017
The price is not the true price.They add another fee of 2500.o.o yo the price.The published price is yo get customers in.
58 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
May 12, 2017
Stealth_2014
Not good , I tried to pay cash and they wanted $5k more for the vehicle because I didnt want to finance. They said the internet price was only if you financed through them . I would never do business with them.
78 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
May 3, 2017
spiritanimal100
Must use company's financing or it doesn't even want to meet you
48 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
May 2, 2017
When I emailed this dealership asking for Carfax, they attempted at getting me to call instead of sending it. When I told them all i would like to see was the Carfax, they never answered me again.
47 people found this review helpful.
Response from current dealership:
Holly, we apologize for any inconvenience you experienced. We conveniently offer full Carfax reports for every one of our vehicles on our website as well as encourage our esteemed customers to review them in detail with our experienced sales consultants. We would like to better understand why this routine process was not the case for you. Please reach out at your earliest convenience so we may better our 30 year longstanding dealership for future customers and hopefully rectify the situation. -QAM Team
May 1, 2017
These people lied to me after I gave 6k down payment about the car I wanted, they said it had a lien from the bank and that I could not buy the car.
48 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Apr 29, 2017
They are a bunch of liars who fake a good price so that you can take a trip there and they can tell you that they just sold the car for double the price that is listed in this website.... I find it very funny that everything got weird after I showed them the ad showing a low price. I called twice and verified with two different people that the van was still in the dealer. I drove all the way from the Bronx to get told a very bad lie. Never again! Beware of this dealer aka scammers.
79 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Apr 15, 2017
Wonderful and prompt service walked in in a cab and walked out with a carr within 3 hrs
3 people found this review helpful.
Response from current dealership:
Thank you for sharing your great experience! Give us a call if there is anything else we can help you with. -QAM Team
Apr 10, 2017
Eddy Persaud
My sales person was very helpful and friendly, along with other staff
4 people found this review helpful.
Mar 28, 2017
Guru9GM3
Initial Contact, then several other emails.
2 people found this review helpful.
Mar 25, 2017
Hazels
I contacted the dealer about the 2012 Toyota Sienna XLE they advertised since I was interested in this car but received an alert from another website that it was SOLD! The dealer assured me that they still have the car. However, as soon as I had specific questions about the car itself, about a possible test drive - they never responded. I sent several emails to their "internet" sales person, but she simply ignored all of my emails, and did not bother to respond to any of them, as soon as it became evident that it won't be easy to lure me in. It became evident that they just used this car as a bait to get me to their lot, even though I told them that I would have to take a day off and rent a car to get there. They have no conscience what so ever. Their only purpose is to get the customer into the dealership then try to sell whatever they want to sell, which is usually at a far higher rate than what I planned to spend and regardless of my interest. I would never buy anything from here and tell everyone to STAY AWAY from this place.
73 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Mar 17, 2017
Fast response and great help
2 people found this review helpful.
Mar 8, 2017
They told me it's available, but after I got there I didn't find it, they try show me another piece of garbage, but I didn't buy any
72 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Feb 27, 2017
sks707
It was horrible. It was a 4 hrs waste of time. There was a major disconnect as the sales rep Fred did not know the status of the inventory. Selena the call rep confirmed that the car is available before my visit. I wasted 30 mins searching for the car with the sales rep. Another 30 mins checking the car as it had to be jump started although I had an appointment. When I insisted talking to the manager on price there was a major reluctance from Fred. At last I had to escalate when the manager Ray met me. He walked out asking me to wait then came back and told me the car is already sold. If you are prepared to waste your valuable time, you may visit.
91 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Feb 25, 2017
They are scams, I went in 2 times and they said the car I went to See was ready for sale when it really wasn't, it was sitting in there lot with flat tires and battery was no good to even start the car
78 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Feb 21, 2017
Responsive, but deceptive pricing structure(the advertised price was not including a $2000 cash down payment) just ended up wasting my time. Nice people though.
56 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Feb 1, 2017
Disgusting. Bait and switch. Call me 5 times to make sure I'm coming to see the car including morning that I'm going. Twice as a matter of fact. Get there no one knows where the car is walk us over to three different places all the while telling what I should look at. Then scream at my wife when she got disgusted with the whole scan. This was one of the worst experiences I have ever had trying to buy a vehicle. NO ONE SHOULD EVER GO TO THIS PLACE.
150 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Feb 1, 2017
It was a Horrible Experience, I was pushed into another vehicle due to the banks not wanting to finance a vehicle with 7 previous owners, then tried to have me pay 24% interest. Would not recommend to anyone.
109 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jan 17, 2017
Dealer experience was good, research of vehicle & travel time made it not worth going to dealer.
25 people found this review helpful.
Jan 14, 2017
JayEGee
I wanted to pay for the car with a certified bank check. Advertised price was only good if car financed through them. They wouldn't even let me test drive the car until I discussed financing the car.
104 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jan 5, 2017
No test drive at scheduled appointment offered. Higher price than ad showed (there are some explanations from dealer about it). Loan proposed with 8.99%. No customer parking. I would not go there again.
90 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Dec 19, 2016
Seems like big scam I didn't bought car from this company . They hang up the phone when I ask why the car was online for one price and when I want to buy it with cash it went up 7k , really ??? Not sure how ppl buy from them
116 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Dec 8, 2016
Haven't been able to make it to the dealer yet.
8 people found this review helpful.
Dec 8, 2016
They are going to tell you the car is available, but when you get there to see it they're are going to show you around as if bringing you to the car, just to tell you it's no longer available, and try to sell you one "like" it for more money and through financing
102 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 26, 2016
I don't know how this dealer is still able to post ads on these car sale websites. The websites must have some stock or financial agreement with each other. Multiple reviews have stated they post cars which aren't currently in their possession to drive customers there. You call and ask him the car is available and they said yes. Then when you get there they try and have you fill out paperwork and the whole 9 yards before even seeing the car. Then when you want to see the car it's being serviced for repairs. Is this a joke? I has an appointment to see the car then all the sudden it's not there. Then they ask you a question if you like any car there they have available like get the he'll out of here. I warned anybody just don't waste your time going to this dealer for any ads you see because its simply a bait and switch scheme.
133 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 23, 2016
Told me all 3 cars I saw online are gone and proceed to try to sell me more expensive car, which is fine. But then they said if I don't financing it though them, I will have to pay the retail price, which is twice as much. But if I do decide to finance through them, then the processing fee is $2k. ???? Stay away from this dealer, they will post great deals online to get you to go to the store. I believe this is a scam or at least not a honest business.
110 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 26, 2016
No star for this crazy people . They lie on net . They call me come and we give u Internet prize and then they try to over charge me . Don't go there
119 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 25, 2016
Dealer rep was cordial and straightforward with feedback. Also, assured me of other options within the company's inventory similar to my car search. Great lady.
7 people found this review helpful.
Oct 24, 2016
Very good!
4 people found this review helpful.
Oct 15, 2016
Terrible they show you ad for one price and when you go there they told you a different price tripple scammers.
98 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 8, 2016
Their out the door price was 14300 for a $11500 car
88 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 3, 2016
Excellent Customer Service! They were willing to give me a "final" price over phone, including fees, taxes, etc. (talk to Billy) VERY TRANSPARENT!! NO FALSE ADVERTISMENT!! Unfortunately I couldn't get there to close deal (far distance) fast enough. The car was already gone! Oh, they are not PUSHY at all, they just did a courtesy follow up. To give you an idea, of the charges: Car Price on CarGuru: $11,800 Reconditioning Fee: $900 (replace brakes, tires, etc) NY Taxes: $1,111 Registration Transfer: (whatever was left on my other car) They offered an estimate financing deal based on my credit and downpayment. Billy is the guy to talk to!
11 people found this review helpful.
Sep 29, 2016
Good customer service through the phone
3 people found this review helpful.
Sep 26, 2016
very good
4 people found this review helpful.
Sep 20, 2016
They would not tell me what their dealer fees were at first and then let me know the fees were $1,800... very shady
80 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Sep 18, 2016
If I could give this dealership minus 5 stars I would. Back and forth e-mails never answering my 1 question which was very simple. I wanted to know if there was damage on the passenger rear quarter panel. After almost 3 weeks of asking, I finally realized that this is not a real dealership and is certainly not reputable.
64 people found this review helpful.
Sep 15, 2016
Car wasn't there and the price didn't reflect the online price. I traveled 500 miles to get this vehicle and the staff was very rude and not attentive at all. Worst place to do business
79 people found this review helpful.
Sep 13, 2016
Awesome!!!
4 people found this review helpful.
Aug 23, 2016
Very nice people specially Ray .
3 people found this review helpful.
Aug 16, 2016
They say the car is already sold yet its still on the site weeks later. Said they would contact me back and never did.
49 people found this review helpful.
Aug 14, 2016
I plan to visit soon s I can, spoke with them many times. I can't wait to see what they have, I'm excited about the possibility's.
2 people found this review helpful.
Aug 9, 2016
Spoke to Dealership and advised no longer necessary. They have bevome annoying via email
34 people found this review helpful.
Jul 25, 2016
Automated emails, didn't listen at all. Put me on a mailing list. Asked for a sales manager to reach out, no response. Couldnt remember what car I was inquiring about.
45 people found this review helpful.
Jul 19, 2016
Chap1981
Car had salvage title. Harassed me to try and come in to their dealership after telling them constantly I wasn't interested.
43 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Read 28 old reviews
Jul 12, 2016
Car look at wasn't as good as it was presented in the picture. Wasted my time going their.
24 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 4, 2016
Quick response
1 people found this review helpful.
Jun 13, 2016
Very good
1 people found this review helpful.
May 9, 2016
Good
1 people found this review helpful.
May 2, 2016
The prose for all cars will be much higher from what you see online. Dealer forces you to finance
37 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Mar 1, 2016
They sold the car that they told me to come get
35 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jan 29, 2016
jnrlewis
Warning!!! Lot of touch up paint and so so so shady. I dealt with the appointment cordinator who setup the appointment at 8pm, since I live 2.5hrs away and she said they would stay late. So before I left I called to confirm that the car will be drivable and that my main purpose is to drive the vehicle. She said it will be ready and that she would be there. I left early and got there at 7:15pm. At the reception desk a saleman walked by burped loudly and was proud about it, so I commented that it was really unprofessional. I asked for my contact and they said she wasn't there and that a different salesperson would help me. I was financing so he said before we drive the car I have to fill out a credit application. I have never done this in my life. He then asked for my w2s and I said no one told me I had to have my w2 and an approved loan to drive a vehicle. He said that it is the dealership's policy. I later called the dealer and talked to the appointment coordinator and told her that she should have told me their policy of having to be approved first, which would have led me to just test drive the vehicle any where and then just apply at their dealer. Also, I had an 2007 Audi S4 was trading in but the salesmen kept saying how do we know if the bank is going to give you a second or third loan. I had to tell him twice i didnt owe money on the car and didnt have any debt and that I make significant income. I told him i was there to drive the vehicle and not sign paperwork, because I am comparing the 2010 Panamera Turbo against a 2012 Panameta S4 17k miles with 100k warranty at a Porsch dealer that is the same price. I didn't want them blasting my credit report with tons of credit checks dropping my score. He went to get his manager who came out and went right into the fact that he isn't going to let the vehicle out of the building 15 min. before they close, and that there is no way we can close the deal that night. I told him that I got there at 7:15pm, that I had a 8pm appointment, drove 2.5hrs to get there, was never told about their policy and not even sure if I am buying thier .. He should have made an exception because no one drives 2.5 hrs to kick tires. I told him I kept my word and even showed up early and that he should keep his word that I could test drive the vehicle. I repeated my self that he should keep his word and he refused. I told him that he should be embarrassed and he just kept say he is not. I asked for the general manager multiple times by phone but neither available and never called me back. I imagine they take advantage of people who have never bought a car to force them to by their car by degrading their credit report.
70 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jan 13, 2016
The salesman was very helpful. The photos posted were very misleading. The vehicle has a lot of damage but the photos showed a clean pristine vehicle. The price didn't match the condition of the vehicle. Very disappointing.
39 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 22, 2015
what i like most about the queens auto is how the display car is shown in detail
0 people found this review helpful.
Apr 17, 2015
They no longer had the car no place to park
10 people found this review helpful.
Mar 14, 2015
jaimatia
5
I contacted dealer and they indicated that they would reach out to me once they post photos. However, there was no response call
24 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Dec 31, 2014
Good
0 people found this review helpful.
Sep 3, 2014
Worst experience ever, lied about having a specific car just to get us there and still did not take the car off of multiple sites (including eBay auction) until weeks later,
10 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 31, 2014
I actually bought a Nissan rogue (because the murano was never there) they advertise a $6k car to get u there; when u get there "...it's just sold....." The Nissan rouge has a dented panel & missing the gps chip I was told I would have in 1 week (being shipped from the dealer) went there "the mechanics left" no one called me yet, no one answered my email!! I am not important anymore, I already bought the car!! No gps usage and a dented back panel!! Would I go back there to buy my daughters 1st car? Hell no!'
9 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 11, 2014
They called me and contacted me by email.
0 people found this review helpful.
Jul 30, 2014
Nice people. I was happy with proposals and found them professional
0 people found this review helpful.
Jul 8, 2014
Available and quick response.
0 people found this review helpful.
Jun 27, 2014
Lot's of contact, early & timely, which was good. However, she wouldn't answer my specific questions, and ultimately switched to a different vehicle out of my price range. Smells like a bait & switch.
10 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jun 19, 2014
Great customer service
0 people found this review helpful.
May 30, 2014
No price listed and gave me a 5k price above market value.
10 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
May 16, 2014
Excellent
0 people found this review helpful.
Apr 10, 2014
responded however they have a BB action against them. Better Business bureau took action against this dealer
10 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Mar 20, 2014
very responsive
0 people found this review helpful.
Aug 12, 2013
i went there to trade in a car. they offered me half of its value very disapointed
5 people found this review helpful.
Response from current dealership:
Samir, we apologize for any inconvenience you experienced. As your local authorized KBB Buying Center, we routinely purchase vehicles from our customers even if they do not purchase from us! We offer top dollar as dictated by KBB to ensure you get the fair market value for your vehicle. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Nov 23, 2012
bmfgfw
40
selling wrecks staff have no class
7 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Jul 7, 2012
I wasnt given a test drive option. Was told I had 30 days to drive it and as a new buyer I said ok. I picked up the car and I noticed something was wrong with the transmission. I called the next day and they rebuilt the transmission. Now I'm stuck with a car that I'm still paying for and I'm now afraid that it could go bad again once the 4 months warranty runs out. PLEASE do yourself a favor and if your buying from them don't buy the car unless you test drive it.
4 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Oct 6, 2011
i bought a pickup truck , i made big mistake buying from them, since the next i have been taking back to them to fix check in engine light and just been 16 days i bought it and i been there 6 times already. everything new story. everytime i call they say bring it in will fix it . not been able to fix it yet.
7 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team
Aug 30, 2011
Unprofessional... Its like I was visiting a Brooklyn chop shop runned by a bunch of wanna bees
8 people found this review helpful.
Response from current dealership:
Thank you for your feedback. Our goal is 100% customer satisfaction and we sincerely apologize that your experience so negatively deviated from that of our tens of thousands of loyal customers. We would like to learn from your concerns and rectify them if possible. Please reach out at your earliest convenience so we may offer you the experience that has grown our store into one of the largest dealerships in the Tri-State Area. -QAM Team

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