Napleton's Northlake Chrysler Dodge Jeep Ram

Felt like I wasted my time and gas car was already sold and nothing else they pitched seemed worth it compared to what was listed

Drove an hour to go look at the car and hopefully buy it, upon inspecting the car ,I found scratches,paint chips,mixed colored fender and what appears to be a smashed in rear fender after being told the car was in the perfect condition.

Finally In the middle of working the deal on this car (2 days back n forth) with one of 3 people that I was passed around to ( the mustn't want to sell their cars that badly) and suddenly the dealership CHANGED THE PRICE OF the listing by over $6k!! MIDDLE OF WORKING THIS DEAL. And didn't even come back to me regarding this. What a crooked pile of crap that is. Who does that??? And of course I get a call from YET ANOTHER name there and leave HIM a message only to NOT BE CALLED BACK..yet Again.

A bunch of unprofessional people work here, they obviously don’t communicate with coworkers or staff. I was purchasing a vehicle.. not the middle of it but towards the end just needing them to redo paperwork for me to sign, All three individuals involved in this process mysteriously took the same day off, the day I needed everything done by. The next day they say Oh the car was sold. Why did they not put that the car was pending when I was clearly in paperwork to do so.. Mike told me to leave a deposit im glad I didn’t I would be out of money right now. Just unprofessional would never recommend them to anyone. Manger mike Sales person Richard Sales “consultant” Josie Like I said unprofessional and one is kind of all Over the place.

***Absolute Scam*** the cars are not there I called for information last week then received a call later that night ready to purchase to be told the next day the car was sent to the Acura dealership now 4 days later it’s still online and I inquired again 1 person said it sold then do you know another person just sent me a video of the car… SCAM

Horrible horrible experience!!!! WORST DEALERSHIP EXPERIENCE EVER!!!! Website advises contactless purchasing yet after trying exactly that for a little over a week I finally made it in,in person with Uber to my pre scheduled appointment-to be told the car had just been sold!!! NO ONE TOOK THE TIME TO TELL ME MY CONFIRMED APPOINTMENT WAS INVALID DUE TO CAR GETTING SOLD ALSO!!!!! Embarrassment excuse of customer service!

Everyone there was very helpful in making my purchase as breeze. I set an appointment for when they opened and was greeted by my salesman and the staff. Very smooth transaction and just a pleasure dealing with all of them. Will gladly travel a few hours to deal with them in the future since their prices were far better than those in the Orlando area.

Experience was quite pleasant and very informative and very interested in the Dodge GT I live in Davie Florida and I don’t mind traveling for a good dealer

Very nice

They ran my credit over the phone,then sent me a picture of a different truck .i called and he said your credit is good but we sold the one you want yesterday but we have this one.so I got points knocked off because he didn't tell me my truck was taken or I wouldn't have had my credit ran.very untrustworthy and unprofessional.

This truck had more damage than was shown in the pictures! I was sent back and forth between buildings twice, due to the salesmen not knowing which trucks were theirs! Not a good reflection on the dealership!!

They might have a good price on their vehicles but then they tell you there are $5,000-$6,000 in extra fees. Ends up not being a good deal at all. Just tricking people to get their info and then try to sell them something.

Excellent !

Kept in touch with me every step of the way they are Awesome

i just wrote to you did you erase it the lady pristeen called several times and told me truck was still for sale . made 200 mile trip there and she says was sold a week ago no apologies would not buy ot reccomend

Initial salesperson was fine. Then both my wife and I starting getting calls from other salesperson and some claiming to be a manager. I was pre-approved for a loan and advised them to stop contacting me because I was no longer interested.

Quick to respond. Answered all my questions

This dealership lists a vehicle at a low price to get you to go to the dealership or contact them about a vehicle. They they add thousands in fees above taxes, tags and title. Three was a $1849 "conditioning fee." I have never heard of such a fee. Very shady! Even a great vehicle conditioning/detail is only a few hundred dollars. Buyers beware!

Drove 60 miles after making a VIP appointment when arriving was told car was not on lot. Heading home got a call car arrived back on lot.Drove back and looked at car. Sitting down with salesman said car was worth 18000 but if they listed it at that price no one would look at it.So they add all sorts of fees like dealer fees registration fee that was WAY too much. Salesman first Price out the door was over 21000 for a 14000 car with no warranty and tires that are 13 years old and airbag warning light on. Don’t waste your time with this dealership

Excellent

Marcos and the sales manager were very nice and helpful. No pressure, just solid help! The Pacifica was nice too. I just wanted to drive one to see if it woukd be something I would consider. It is!

The Salesman give good Customer service it was a good experience.Financial officer need to explain loan numbers to Customers and not have Customer sign papers blind.

This is a scam, went there and this car is not available, after a week the car is still listed here and in their page

Buyer beware of a dealer fee for VIP service it was close to 2k . Not needed and you should not have to pay for VIP access if your car does need service. Never going back

Love the dealer! Helped me get the car I want!

The price was listed at $14,900 but after there taxes and there “napleton VIP” Price the total was $22,000

Their call center is deceiving in the promises they make or infer just to get you into the door. They are not sales people that they pretend to be. It would be a much better experience if you would be able to talk directly with a sales person from the initial contact through a purchase.

Horrible experience. Sent request on 2 cars not just this one. Sent request at 1030am, got appt at 430pm to view cars. Told them i was driving 1 hr to see cars so if they sold to contact me. Got there at 430pm and neither car was available. After much complaining sales person fessed up that internet tells customers cars are available even though they may not be there so they can sell them other car. Bait and switch...

Friendly enough, but everything was about coming in for an appointment. They are 93 miles away from me and would NOT give me any drive-out pricing. I took their car price, tax, dealer fee, paperwork fee, and license/registration fee and added it all up and asked, "So, this is about what I'm looking at?", only to be told he's not a numbers guy, but come in for an appointment so we can talk about it. If he can't tell me on the phone, or text, or email, how can he tell me in person? So, I told him if there was no one there who could tell me the drive-out price, I'm not driving 3 hours just to find out. Shame. I was seriously considering the car.

Good

Staff was friendly, returned my calls promptly. A beautiful car would loved to purchase at the price that was listed . After two hour drive was expecting a great deal . Could not afford six thousand more than list price

Gratr peoplr to deal with

The photo of the vehicle was not the vehicle that there were selling. When showing me the financial paperwork the first was price scond a $1900 reconditioning fee! Followed by more dealer fees. Wasted my time.

Never answered my questions and just kept sending automated email responses. The buy at home is not present at the dealer. They jusy kept asking when will we come in rather than just actually responding to an email.

Great

Fast response

constant flow of emails back to me triggered by my enquiry on CarGurus.....all seemingly generated automatically by a computer system. Took many days, calls and emails to talk to real person, by which time the vehicle with specs I wanted was gone.

Very responsive

Car was sold three hours before I inquired about it. I wanted to start the buying process virtually but they told I needed come in. They did not verify the car was still available and I also waited an hour before I got any service. Worst service I’ve ever experienced at a dealership.

They got back to me but there hours were limited. I decided to go to a different dealer that was more flexible with their hours

My wife set up a ‘virtual appointment’ with them. They never contacted us, when we called we were on hold for 20 minutes, getting passed around to multiple people, finally spoke to the person who said they were the general manager. When we asked what incentives were included in the price, he said he didn’t know and would call us back in 5 minutes. We never heard back from anyone

I was very interested in buying this truck with credit pre approved and they kept giving me the run-around. Made several appointments to go and get it, and three different time when I was going out the door to go there, contacted them just to make sure that vehicle was available and ready to be sold because of the 3hour drive I was about to do on all those 3 times and at the last minute they accepted the car was still waiting for the “final safety inspection”. Very upset because they were expecting me to drive 3 hours one way just to tell me the car was not available and try to sell me a different car! Not happy at all.

I had an awesome experience working with this dealership earlier this week when I bought my 2020 Wrangler. Joe Jr. was a courteous and professional salesman and Simeon worked with me to get the best financing. Great team and I highly recommend!!!! -Jason M.

Pleasant dealership to work with. Great customer service. Very satisfied with dealership.

Experience started out good, they contacted me about my inquiry on the vehicle, and gave me all the info I wanted. A couple days later I informed them I wanted to go ahead with the purchase, they got my credit card info to put a small amount of the down payment on to hold the vehicle, and asked me to fill out an online credit application to go with my loan preapproval which dinged my credit with a hard inquiry. About two hours later I received a call from a different person saying they sold the vehicle to someone else, and they had a more expensive vehicle they wanted to sell me.(no thanks) They may be good for local purchases, but I would not recommend for out of state purchase like mine would have been.

Not very satisfied. Poor communication between "internet sales team" and the actual sales team that is at the dealer. I was trying to purchase a vehicle from out of state and they were being very difficult getting back to me with an answer and claimed "it is the end of the month so it is very busy here". Eventually just said screw and will buy a car somewhere else! I would not recommend dealing with them if you are out of state and serious about buying!

Great experience, process was smooth. Would definitely recommend

Good

Car was sold but they didn’t even know it. Wasted my time.

Dealer contracts me, having in appointment, don't know yet if we gonna have a deal

Sales person and manager initially responded by email but no followup after that

They was pretty as they answered all my questions made appointment to see the vehicle write them a number five

Marvin is a wonderful sales associate. He did not try and sell me something I didn't want or need. I am happy to have done business with him. The price was as listed.

They were overly responsive. Receive 2-3 per day cluttering inbox. Need to turn off auto send emails if no response is received within a couple days.

Very good experience.

Great deals on cars

I was contacted multiple times to confirm my appt and when I got there, the guy wasn’t there and the vehicle was still in service and not ready for my test drive. But I’ll give the dealer 3 stars only because the salesman Luke who ended up getting stuck trying to quickly get me the vehicle to test drive. He was totally no pressure and if I had any questions he found the answers. A very easy sales guy to deal with.

Got a great deal end of month on Durango GT , dealt with James Thomas as my sales man and Chad as my manager. Very nice and 1st year of service included made it a perfect fit. My wife loves her new car

They made contact right away. And about 6 more times. I asked that they complete their listing of an '07 CLK350 Cabriolet. Post real photos inside and out, the mileage, the asking price etc. It's been a week and they still have not done so. I ask that they NOT contact again until that was updated. Unfortunately, that request has been bypassed several times...

We were informed Truck was sold, AFTER we took it for a test drive....They wasted our time!

Demos car that was on empty even after I pointed out to sales rep and that I know the fuel light status as I owned vehicle. It stalled on 1 mile test ride, I was thankful I followed my gut or would have been stuck in middle of street in number to bumper traffic. Bottom line sales rep to lazy to offer to get gas and ensure I could actually drive and test the Lexus.

Non-negotiable with a take it or leave it attitude! The consumer is addressed as if they are lacking knowledge of the car buying and financing process.

Had me come to dealership to test drive the vehicle knowing they had sold a month before.

Dealership is horrible, We are from out of state and had to fill an online credit application, the application affected my score so badly it dropped my credit score by 42 points!! And to top it off no one ever tried getting ahold of me again.. I try contacting the delearship about the status on my application and "Rachel" always has some lame excuse! Like "ohh Everyone is in with clients at the moment" "I can't leave my desk at the moment well call within 1/2 hrs" well guess what, it's been almost 3 weeks and NO ONE has time or interest in calling us back! Waste of my time & Credit to be honest!! Do not recommend.. they don't take you seriously unless your personally in there office.

I am very disappointed. I repeatedly inquired about an expensive used vehicle with an accident reported on it's Carfax. I simply wanted to know the nature of the damage: front end? side damage? rear bumper? flood? A buyer looking at spending 40k ought to be told. The agent refused to disclose other than "all their vehicles go through a thorough inspection." I can only conclude they were trying to hide something. Poor customer service regardless.

Very courteous and professional

They call me tell me the car is there I leave work drove 45 min to hear them tell me they don't have it and try to sell me something that's overall out of my reach

I felt like this was bait. Made an appointment and confirmed that the vehicle was available. When I arrived after almost 15 mins, I was told the vehicle was not there. It would have not bothered me if I walked in. I made an appointment and confirmed the vehicle was there. Poor customer service!

excellent, vehicle was in perfect shape. Held to their interenet price. Arranged financing, and took my trade. Reasonable and professional.

This dealer isn't straight forward. I went there July 31st, they kept telling me how they would give me a great deal because it was the end of the month and they needed to meet their quota. I let them do their regular sales pitch. I wanted to see how would be their bottom price on the Jeep Altitiude. I really wanted to buy it. The lady that helped me Georgia then called a "sales manager" He also told me the same script. (I'm a sales person myself) but I left them do their thing. I told him I was interested on the Jeep and wanted to know his bottom price. He said he was FIRM on $27,950, which is a higher price than the one online!? Really they think people are the stupid that they come in without doing their homework. I asked twice " is that really your bottom price " He said "yes, i actually have a buyer coming to pick it up tomorrow" (another psychological sales pitch). I said oh ok. BYE! - Georgia called me after and I told her - I wasnt interested in buying anymore. I just after all their greed to make more money didn't get them anywhere, the car still for sales while it could've been mine. - I won't go back in there or recommend anyone to go there. They are not straight forward and like to play mind games. (Forgot to mentioned that the car was missing the fog lamp and they still didn't want to work on the price lol - fools.! - Hope you guys meet your sales goals next month! Good luck NOT.

I had to chase them for information and they played games trying to be non-committal about information and just get me to drive up there. I asked if they could waive their dealer fee and they responded with cryptic answers that sounded like they would. When I asked them for a firm "yes", they offered only a partial fee reduction. All indicative of their poor online reviews that state the dealership plays games to get people in the door and tries to add fees that were not discussed up front.

took them a long time to respond and they did not answer my direct questions. Then they tell me the truck was not available. I felt like this was a bate and switch scheme. Told me if I would like to check out other vehicles they may have.

Great Dealership. Thank You :-)

The best thing about internet based used car search engines is their rating systems. I did my homework and read all the relevant dealer reviews on this site and particularly paid attention to the negative ones. The warnings about Napleton North Lake Chrysler Jeep Dodge saved me 4 hours of driving and a wasted day. I contacted them through this web site and via direct email (I had to contact them multiple times as they never followed up). In all cases they were prompt to respond initially and the salesperson (and/or "internet manager") acted as if I was a preferred "VIP" customer. I told them that I was very interested in a 2016 Jeep Grand Cherokee that they had for sale and that I could buy within 24 hours. I have a 2013 (low mileage/mint) Wrangler Unlimited to trade-in... a prized trade-in car for a Jeep dealership. In each case I asked them to give me a ball-park trade-in value (I emailed them my window sticker, mileage, etc.) and a summary of their dealer fees so that I could see the estimated net $ that I would have to contribute to close. Each time I was advised that they would get back to me in an hour or two. I either spoke to or emailed with Rachel (5 times), Andre and Marcus. It appears that they have no interest in working with a cash buyer, especially one that is aware of the games that they play. I even warned them two days ago via email that I was fed up with them not following up per their promises and that I would post a negative review. Still no response. I tried to give them zero stars but the system wouldn't take it.

Great communication

Absolutely amazing!!!

A few vehicles posted competivetly priced were not available, bait and switch??

Wasted my time. Knew I drove 3 hours to come to their dealership to backpedal on everything that was discussed prior to making the drive. Would recommend to shop else where to deal with more honest people.

The is the Napleton Chrysler, Dodge, Jeep dealership on Northlake Boulevard in Palm Beach Gardens, FL. Been there for years. Dealer was very prompt in getting back to me. Test drove the vehicle the next day. Great car. Then, the Dealer tried to add on more than $2,000 in fees and an overpriced one-year service package. Save yourself time by making Dealers disclose their "add-on's" AND whether or not the "add-on's" are negotiable BEFORE visiting their lots. Lesson learned!

Fast and courteous!

The initial contact call came quickly. The caller was very pleasant and professional.

Very poor. Several fees from the dealership that come at the end of the negotiation. Takes forever to get an answer. I finally walked away after 5 days of intermittent responses and needing to constantly go back to the manager. VERY VERY BAD experience.

No return call.talked back and forth and have not received a call since.

Went to see a SRT 392 Challenger. Advertised price online was not the price. Actual price was thousands more. To get their advertised price one of the criteria was you had to work at a funeral home! Totally ridiculous and deceptive.

The sales person could not upload pictures. Finally sent me 4 picture that I could not tell what they were showing?

Very knowledgeable sales person, but the car was not for me.

First of all, this wasn't a '09 Touareg FSI. An FSI engine is entirely different from the standard fuel injected V6 and would have been a huge plus. The brakes were worn out, the tires were done as well. No possible discount, instead I got asked "did you come here to bargain...?" CAUTION : their internet prices are NOT what you will see when it is time to sit down at all. Instead they add : Theft protection ( a useless window etching. A McDonald's bumper sticker would give you just as much protection. ) 400 BUCKS !! Dealer fee. I thought a dealer makes money by selling a car, no ? A "fee" instead for you........... 800 BUCKS !! of course they also charge for title and this and that , it came to 11500. Oh, and that's ONLY if you finance through them. Both salesmen were not knowledgeable at all when it came to technical details of the vehicle, so you'd have to do research yourself. Also, I found some corrosion on the electrical wiring, although no faults were displayed on the system monitor, this is something to look out for when shopping Florida cars. All in all, a waste of time, I flew in for this.

Internet manager very harsh I would not deal with them again

Worked directly with Branden Gould and everything worked out phenomenal!

Fast response

After reading the other reviews, I was careful and called ahead. I spoke to the "Internet" guy, the sales manager? (Do we ever know who we are speaking to?) and got nothing but a run around. The truck listed as being available was not on the lot. Saved a trip by calling ahead. Speaking of head reminds me of the term speaking to people who had their head up their ...! Not good.

Thankfully I read the reviews prior to driving to the dealership. They will not honor their internet prices. I asked for a written guarantee of the advertised price before driving 65 miles to the dealership. They would not do it. Is this not false advertising? Would not use them.

Good response

Very helpful in finding me a vehicle in my price range.

tickler rate never intended to honor the internet price

One price was advertised and the jumped up several thousand dollars when I tried to purchase. Clearly deceptive advertising.

This was the absolute worse experience I've ever had! I left my job early in Miami after speaking to the representative Richard 3 times to ensure the car was there & the price was correct on the internet before driving 1hour 45minutes to the dealership. Advised them that I was driving from Miami and did not have time, gas, money (taking off work) to waste driving all the way there for nothing! When I get there the sales rep Fernando says we need to qualify for a REBATE in order to get the rate...LIVID does not cover my anger and dissatisfaction!

got the car at the price i wanted to pay