Napleton's Northlake Chrysler Dodge Jeep Ram

3701 Northlake Boulevard
Palm Beach Gardens, FL 33403

Sales: (772) 291-0476

Service: (888) 603-6213

Today 11:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 28, 2017
took them a long time to respond and they did not answer my direct questions. Then they tell me the truck was not available. I felt like this was a bate and switch scheme. Told me if I would like to check out other vehicles they may have.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's Northlake Chrysler Dodge Jeep Ram:

Brian, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Napleton's Northlake CDJR
(888) 786-6360
Jun 15, 2017
tmirisola
Great Dealership. Thank You :-)
Is this review helpful? Yes | No
Jun 6, 2017
Harvey_FL
The best thing about internet based used car search engines is their rating systems. I did my homework and read all the relevant dealer reviews on this site and particularly paid attention to the negative ones. The warnings about Napleton North Lake Chrysler Jeep Dodge saved me 4 hours of driving and a wasted day. I contacted them through this web site and via direct email (I had to contact them multiple times as they never followed up). In all cases they were prompt to respond initially and the salesperson (and/or "internet manager") acted as if I was a preferred "VIP" customer. I told them that I was very interested in a 2016 Jeep Grand Cherokee that they had for sale and that I could buy within 24 hours. I have a 2013 (low mileage/mint) Wrangler Unlimited to trade-in... a prized trade-in car for a Jeep dealership. In each case I asked them to give me a ball-park trade-in value (I emailed them my window sticker, mileage, etc.) and a summary of their dealer fees so that I could see the estimated net $ that I would have to contribute to close. Each time I was advised that they would get back to me in an hour or two. I either spoke to or emailed with Rachel (5 times), Andre and Marcus. It appears that they have no interest in working with a cash buyer, especially one that is aware of the games that they play. I even warned them two days ago via email that I was fed up with them not following up per their promises and that I would post a negative review. Still no response. I tried to give them zero stars but the system wouldn't take it.
8 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's Northlake Chrysler Dodge Jeep Ram:

Harvey, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns, but we need a little more information. Please reach out to use directly at (888) 786-6360 when you have a chance. Thank you, and we look forward to hearing from you.
May 27, 2017
Nikales23
Great communication
Is this review helpful? Yes | No
Apr 29, 2017
Absolutely amazing!!!
Is this review helpful? Yes | No
Feb 20, 2017
A few vehicles posted competivetly priced were not available, bait and switch??
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's Northlake Chrysler Dodge Jeep Ram:

Patrick, we regret that you had a negative experience with us, but are glad you brought this to our attention. If you'd like, please contact us to make your experience a positive one.

Napleton's Northlake CDJR, (888) 786-6360
Feb 9, 2017
Wasted my time. Knew I drove 3 hours to come to their dealership to backpedal on everything that was discussed prior to making the drive. Would recommend to shop else where to deal with more honest people.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's Northlake Chrysler Dodge Jeep Ram:

Hi, Chad, thank you for bringing this matter to our attention. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact Stacy Arnold | sarnold@napleton.com |
561-622-0700
Jan 2, 2017
The is the Napleton Chrysler, Dodge, Jeep dealership on Northlake Boulevard in Palm Beach Gardens, FL. Been there for years. Dealer was very prompt in getting back to me. Test drove the vehicle the next day. Great car. Then, the Dealer tried to add on more than $2,000 in fees and an overpriced one-year service package. Save yourself time by making Dealers disclose their "add-on's" AND whether or not the "add-on's" are negotiable BEFORE visiting their lots. Lesson learned!
13 of 13 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's Northlake Chrysler Dodge Jeep Ram:

Clint, thank you for leaving this detailed feedback about your experience with Napleton's Northlake CDJR. Our manager would like to help turn your lackluster experience around. If you're willing, please contact our manager at (888) 786-6360 to discuss what we can do to help.
Jan 1, 2017
SS351
Fast and courteous!
Is this review helpful? Yes | No

Response from Napleton's Northlake Chrysler Dodge Jeep Ram:

Thank you very much for sharing these comments. You really made our day today!
Nov 5, 2016
The initial contact call came quickly. The caller was very pleasant and professional.
Is this review helpful? Yes | No
Oct 12, 2016
Very poor. Several fees from the dealership that come at the end of the negotiation. Takes forever to get an answer. I finally walked away after 5 days of intermittent responses and needing to constantly go back to the manager. VERY VERY BAD experience.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Sep 6, 2016
No return call.talked back and forth and have not received a call since.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 16, 2016
Dadsdreem
Went to see a SRT 392 Challenger. Advertised price online was not the price. Actual price was thousands more. To get their advertised price one of the criteria was you had to work at a funeral home! Totally ridiculous and deceptive.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Aug 8, 2016
The sales person could not upload pictures. Finally sent me 4 picture that I could not tell what they were showing?
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 18, 2016
Very knowledgeable sales person, but the car was not for me.
Is this review helpful? Yes | No
Jul 18, 2016
First of all, this wasn't a '09 Touareg FSI. An FSI engine is entirely different from the standard fuel injected V6 and would have been a huge plus. The brakes were worn out, the tires were done as well. No possible discount, instead I got asked "did you come here to bargain...?" CAUTION : their internet prices are NOT what you will see when it is time to sit down at all. Instead they add : Theft protection ( a useless window etching. A McDonald's bumper sticker would give you just as much protection. ) 400 BUCKS !! Dealer fee. I thought a dealer makes money by selling a car, no ? A "fee" instead for you........... 800 BUCKS !! of course they also charge for title and this and that , it came to 11500. Oh, and that's ONLY if you finance through them. Both salesmen were not knowledgeable at all when it came to technical details of the vehicle, so you'd have to do research yourself. Also, I found some corrosion on the electrical wiring, although no faults were displayed on the system monitor, this is something to look out for when shopping Florida cars. All in all, a waste of time, I flew in for this.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jul 15, 2016
Internet manager very harsh I would not deal with them again
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 30, 2016
Blind26
5
Worked directly with Branden Gould and everything worked out phenomenal!
Is this review helpful? Yes | No
Jan 4, 2016
Fast response
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Read 9 old reviews
Jan 18, 2015
After reading the other reviews, I was careful and called ahead. I spoke to the "Internet" guy, the sales manager? (Do we ever know who we are speaking to?) and got nothing but a run around. The truck listed as being available was not on the lot. Saved a trip by calling ahead. Speaking of head reminds me of the term speaking to people who had their head up their ...! Not good.
Is this review helpful? Yes | No
Dec 12, 2014
Thankfully I read the reviews prior to driving to the dealership. They will not honor their internet prices. I asked for a written guarantee of the advertised price before driving 65 miles to the dealership. They would not do it. Is this not false advertising? Would not use them.
Is this review helpful? Yes | No
Nov 13, 2014
Good response
Is this review helpful? Yes | No
Apr 23, 2014
Very helpful in finding me a vehicle in my price range.
Is this review helpful? Yes | No
Apr 15, 2014
tickler rate never intended to honor the internet price
Is this review helpful? Yes | No
Mar 27, 2014
Deanrs
5
One price was advertised and the jumped up several thousand dollars when I tried to purchase. Clearly deceptive advertising.
Is this review helpful? Yes | No
Feb 20, 2014
This was the absolute worse experience I've ever had! I left my job early in Miami after speaking to the representative Richard 3 times to ensure the car was there & the price was correct on the internet before driving 1hour 45minutes to the dealership. Advised them that I was driving from Miami and did not have time, gas, money (taking off work) to waste driving all the way there for nothing! When I get there the sales rep Fernando says we need to qualify for a REBATE in order to get the rate...LIVID does not cover my anger and dissatisfaction!
Is this review helpful? Yes | No
Sep 2, 2013
got the car at the price i wanted to pay
Is this review helpful? Yes | No
Nov 27, 2011
I had the worst experience with the dealer. I would not recommend anyone to this dealership.
Is this review helpful? Yes | No

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