Used 2019 Toyota Sienna for Sale in Irvine, CA

What a joke! The Internet Sales Manager, Janay, never answered ANY of my specific questions. She just kept sending me several unsolicited email marketing messages that said they’re “having a slow day, and our GM will do almost anything to make a deal.” Their “special internet price” was actually $2800.00 over the fair market BlueBook value. I pointed that out, but she never responded. Nothing but your typical car dealership slimy sales people.

Very friendly and helpful

Great dealership! Melvin was awesome and Sammer made the buying experience very easy.

Salesman told me that they wouldn’t sell me the vehicle if I didn’t purchase the Stolen Vehicle Recovery. Pathetic why don’t they put this on the website.

Excellent service

Their costly anti-theft device system added to purchase is ridiculous and unreasonable. Other dealers do not impose such unnecesary charge. This dealer has a unique way of drawing away its customers.

Contacted me a few times. Did not harass me but would liked a little more communication. I been talking to dealers all over the country.

Very helpful and respectful sales team.

Pleasant experience

The dealer was very responsive and courteous

Very friendly and low pressure. Did not buy car after immediately after test drive. Sales person gave a follow up call the day after to check in, but didn’t hassle me.

Very professional, no pressure.

Very good

Very knowledgable and helpful

Great experience from beginning to end!

Great service!

Freddy helped us out made the deal quick and easy everything as advertised would definitely buy another vehicle from them.

They did everything in their power to help me get the car I wanted

When I first entered the dealership I noticed that the staff were really friendly people! They also gave me the proper information on the car I was going to purchased and Answered all my questions. The stuff I liked best about these people were that they ran the dionasttic Diagnostics and gave me a secondary smog check before I bought the car to make sure everything was running properly! I would highly recommend buying a car from this Dealership

Awsome service, very helpful receive lots of information about the car.

Easy to work with

Excellent

I drove 3hrs with family only to find out they "had to add $2300 to the advertirsed price on car Gurus and could not do anything about it " on top of the usual tax,doc fee , finance etc. their best trade in offer was 6k less than my local honda dealer i would have rated my experience 1 start but sales person was friendly overall advertised price was not as good as it looked

Terrible experience got to dealership and no one even acknowledged I was there even when someone came out they didn’t even bother to look my way checked out the car cause it was unlocked but then they locked it on me don’t bother buying here guys are seriously a joke every other place I’ve been walks circles around this dealership drove a hour to be ignored for Half a hour.

This is the car I bought... My experience with this dealer was excellent. Staff was very helpful, friendly and made it happen for me to be able to buy this car

I had a great experience, Moses answered quickly. I called to see if the car was available and it was, he said he could have it ready for me in half an hour. We went on a test drive and car was as expected. They helped me with financing and insurance. everything went smoothly! I'm so happy with my new car!

Complete waste of time. The car was dirty and scratched up and overpriced. The interior was worn out and shows it was unkempt. Customer service was non existent.

Professional and speedy replies. We end up buying that beautiful car!!!

Wonderful sales team, incredible finance department. Very courteous, professional helpful and experience was amazing.

I bought elsewhere. but this dealer what quick to respond to inquiry

The sales person did not inform me about “mandatory added on charges.” They did not explain these charges but said that they were necessary and would not remove them. So the advertised price was not the actual price. The real price was thousands higher than the listed price! Beware!!! If you plan on buying a used car here please ask about the secret add on fees before you go all the way down to the dealer to test drive the car. Good luck!

The first time I called , they transferred me to a sales line, left a message , but never got a call back. I was very specific in my inquiry, and they did not have that color in stock. I had no issues with the second follow up.

Best experience at a dealer ever. Our salesman Mo was so helpful. I highly recommend everyone go see him.

Dealer did not ask for my license prior to a test drive. Dealer was very aggressive in negotiation, and refused to address some issues (tear in driver seat, broken passenger seat adjustment lever, no spare key). Did not feel comfortable, and didn't purchase the car.

Great Dealer

Dealer was kind and responded promptly with extra images

Great customer service. Test drove this car liked it but decided to test drive an suv which the guy found for us. Ended up buying the suv. Couldn’t ask for a better experience. Ps have bought cars from dealer lots hated the experience

Great

Ended purchasing vehicle. Solomon was great and found me some incentive that listed the price. Would recommend!

I reserved the car when I called couple hours later they told me the car is out for a test drive than the next day the car was sold. What is the point of reserving the car I thought they supposed to hold it for 7 days. Horrible place will never buy a car from them

Great customer service but I have not had a chance to visit dealer yet.

I do not recommend Carmax because I secured a 2019 corvette by paying $800 dollars to have it shipped to a Carmax dealer close to me. The car was never shipped and Carmax sold the car to someone else. I only found out after doing my own follow up and I still have not received a refund of the $800 that I paid. Their hold time is excessive as I was put on hold for approx. 40 minutes each time I called them.

Always good people..

Very good experience. They worked together to ensure my complicated transaction was successful and very acceptable to me. Great pricing too.

I was able to iron out all details online including the "out the door" price. When I came in everything was ready and they honored everything discussed via email. I was in and out of the dealership within 2hrs. Overall great experience. Thanks to Gabriel Stitts for facilitating the process.

Staff was very professional and helpful esp Emmanuel, has good follow up. I was able to test drive the car I was looking for. It was clean and impeccable. Listing was accurate. Price was reasonable. I would highly recommend West Coast Toyota of Long Beach.

Very professional

Had the best car purchasing experience at this dealer. Moses assisted me throughout the whole process, notified me an hour before I came in that the car I was looking for was available. Test drive was great. Moses and team couldn’t have made this experience any better. Great way to start the year! Highly recommend to any prospect customers looking to purchase or finance a vehicle.

Unfortunately the selected vehicle wasn’t available and sales representative offered similar four $2000 more. Rejected the offer.

All of those guys there were great.

Told him I was just looking and had a few questions, 1 call a day since then. Kinda pushy

Very easy

Dealer misrepresented condition of vehicle by knowingly not reporting rust. Dealer was asked over phone to verify no rust on vehicle coming from Hawaii. Vehicle stated vehicle was "clean" and we drove the 30 miles only to find the under carriage was rusted. I would not recommend this dealership.