Toyota dealerships near me (Crystal Lake, IL)

I received a phone call from this dealership about RAV4 Limited 2023. She stated they got one just arrived (gas model) and a hybrid (bout 2 weeks out) that I can placed a deposit. We agreed on the price, I asked if they are doing MSRP for both vehicles and she said yes. She sent over 2 invoices and we made an appointment that same day. I arrived at the dealership and specifically asked for her. They said she don’t work here, she only does internet sales. I had to sit down with another sales person and had to explain why I am here and what I’m here to see. Already wasted my time because everything was said over the phone and I was not aware I’ll be speaking to somebody else. After all that explanation, now they said the vehicle I am here to see (the gas model) is not ready. They said 1-2 hours. What am I suppose to do for 1-2 hours. They offered to show me a used RAV4 lol. The sales manager finally said, if I want the hybrid I have to pay $4995 on top of msrp. Pauly Toyota suck.

If you send them a message they will definitely respond. You will get 10 different responses from 5 different people, none of which are in communication with each other. Couldn’t get some simple pictures sent to me. Sold the car as I was about to go look at it so never made it in person. Overall feeling I got wasn’t great.

Great positive and friendly

Quick response, friendly and professional

Went to check out a Honda accord coupe, Salesman told me it wasn’t ready for a test drive but told me He wanted to sell me the car that day, Said no since i couldn’t even test drive the car. Later that day i got a call saying the reason the car wasn’t ready to drive was because a Caliber that needed to be installed but wouldn’t be installed until later. So i can drive it off the lot as long as i purchased the car but Can’t even test drive it since it wasn’t ready ? and didn’t have a good caliber installed?! Wouldn’t come back. Advice you don’t either

I was told that this vehicle is not even on their lot - in fact, it hasn’t even been built yet! So apparently they’ll lie about current inventory. Since ANY dealer can take a build order, this dealership is utterly worthless.

If I could give Brian Bemis Toyota of DeKalb Illinois six stars I would! Summary: Very empathetic staff who go above and beyond to provide personal and genuine customer service. Sean Mulhern and Kyle Domineck provided some of the best customer service I’ve ever experienced all my years of buying cars new and used.