Dealerships near me (Mission Hills, CA)

Easily the worst dealer experience I have ever had in my life, if there is a vehicle you want at another dealership for more money please do yourself the favor and spend the money. First time I scheduled a test drive I was 20 minutes in from my hour drive before I was called and informed the car wasn’t even there. After 1-2 weeks I called the dealership to see what was up with the car and was informed that it would be delivered the next day. I then get a call at 9 the following morning asking if I could come in at 11:15. WITHOUT THE CAR BEING THERE. It finally arrived at 5:45 after being told it would then be there by 3, then 4, then 5 and finally 5:45 when it arrived with 2 HUGE scratches on the driver side door that are cover in the pictures with their “New arrival” banner even after I asked if the car had any issues. They were real quick to call me multiple times a day before then but I haven’t heard from them since.

Great customer service

Should have read the reviews before going! Old school car dealer tactics....advertised a car at good price. Saw it online and contacted salesperson. She said it's available when can you test drive? Said I'll be there in 1-2 hours. Was there in about an hour. She said that car isn't available can I show you something else. I was furious and told her as much. Why did you tell me it's available and come test drive?! Had been listed on their site for 12 days. She said I have a similar car I can show with big grin on her face. I said as long as it's same price and comparable mileage. Smile disappeared from her face and said let me get my manager. Spent 10 minutes waiting for him, fuming. All the while looking at previous reviews on Car Gurus going back to 2012 with very similar pattern/theme of getting customers into the showroom for one thing, telling them Unavailable and pushing a different car. (Sound like Bait -and-switch?) Manager did a song and dance about why he had the car but

Excellent customer service by Mr. Ron Vinas. He has absolute knowledge of the vehicle esp the technical ones. Bought a nice 2020 Honda Pilot. Will recommend Mr. Ron Vinas anytime.

They took care of some concerns I had and made everything right. Thanks for everything