Lexus dealerships near me (Cerritos, CA)

I'd recommend Lee at Cerritos Lexus

Follow up good

Excellent

They don’t deserve a single star. Sold me a car that was unsafe to drive. Took to another dealership for inspection after notifying South Bay Lexus that the car was leaking puddles of oil and was not shifting without jerking, they said to bring it in to have a look. I didn't feel safe driving it, took it to independent mechanic was told give it back, took it to another dealership for inspection, found cracked dog bone engine mount, blown head gaskets, strut issues, and unknown transmission issues, I didn't want to pay an additional 200 for further diagnostics. South Bay Lexus in Torrance agreed to reverse the deal but have yet to return my down payment or cancel my loan, with the first payment already posted. I am paying for a car I do not have that I left as instructed by South Bay with Carlsbad Lexus where the inspections were done after purchasing. I had to take a train and lyft rides to sign paperwork over 80 miles away to retrieve the car I traded. Shady, dishonest? *carfax

They respond very quickly

Absolutely horrible I inquired about a car. They told me they would have the shipping manager reached out to me. I asked if I could secure the car before speaking to the shipping department. They said they would take care of everything and make sure the the shipping manager received all of my information so that I can purchase the car as soon as possible and then sold the car for less money. Then I offered to a wholesaler. They told me they would still be able to sell it to me because it was still on the lot and confirmed it was still available and then ignored followed and my texts and told me it was sold to the wholesaler the next day when I called back. The manager apologized, but it was all a very unprofessional and distasteful experience. Will not be dealing with them again.

That was a hassle, free, really positive experience. They simply didn’t have the right car for me, but I highly recommend this place. The transparency about pricing, financing and customer service was top-notch and stress-free.

The car I reserved was sold as soon as I got to their place and I was half hour early on my appointment.

It is a lovely dealership. Staff is polite. I was not crazy about the Lexus and test drive. Will wait for something else in May or June

Thanks!!!!!!