Honda Dealers Dallas, TX

"Good experience resulting in a sale for the dealership and a good deal for me, as well. Seemed like honest folks eager to please. Knowledgeable and very good customer service"

"Great customer service..."

"Bought this car love the purchase inside and out great experience "

"good"

"The sales rep was difficult to get a hold of. The interest rate was high so I went to my bank because I have excellent credit and knew I could get a better rate. I live 2.5 hours away, thus tried to have everything set up in advance, come in, drive the car, sign on the dotted line and out, but instead was forced to go to the credit department anyway where I waited for nearly an hour as other credit officers roamed the halls, texted, ate, sat around and talked tossed a ball up in the air and caught it at his desk etc before my unlucky draw of "Leon." He was cocky to the point of being rude and made a comment about how my car wasn't worth much, the car I was buying, and did this in front of the loan officer from my hometown bank who was on speaker phone. He was rude to me, and to her to the point she finally said something to him about it. However, when I ran into problems, Kai, the manager of the used division did step up (4 of 5 stars there too) When the sales rep was impossible to reach and I asked not to deal with her anymore, he stepped in, but then when it came time to pick up the car, she was the one calling, and that I was supposed to deal with when I got there,then i ended up with AJ... he was "ok" but then the car sent up trouble lights before I even got it half way home, I had to take it to my mechanic who said it had to go to a Toyota dealership. The dealership determined the repair would be $2,600.00. I called Kai and he began questioning me as to how I knew this in what felt bulliysh to me. Thank heaven about that time, the service tech from Jerry Durant called on the other lined and I just conferenced him in and let Kai try to bully Paul, the service rep in Granbury. Paul could back up every code and that is when the ball got rolling. I have no doubt they knew the car had problems when I bought it, however, and this is where they move from 3 stars to 4, their service tech had been with Toyota for 26 years and knew that the part I needed was under warranty and Toyota picked up the tab for the entire repair. I ended up paying $159.00 for a brake fluid flush. The four stars is to the lead mechanic who picked up on what Toyota of Dallas missed and Jerry Durant Toyota of Granbury missed. The car had been discounted, but I would much rather have been told about the issue, or it discovered and fixed before I bought it because the issue was with the brakes and it was so bad, Toyota of Granbury didn't even let me drive it home and come back because they said that part would just cause the brakes to out and out fail and I would crash. I could have been killed trying to get that car from David McDavid home and they let me drive away from there at nearly 7pm, half of the drive in the dark, with my 13 year old son in the car. We didn't get home until 10:15 that night and arrived there at 3:00 pm, which is what I was trying to avoid. Nobody should EVER have to deal with Leon in finance. In the end, it seems almost by accident, I have a good little car that is getting great gas mileage which was the purpose for the purchase because I have to travel so much for work. "

"Dealer did not make an effort to even get close to true KBB trade in value of my vehicle; so no deal was made. Very disappointed considering I am a repeat customer"

"Recently purchased a Honda Accord from this dealer and was very disappointed with the service I received from the salesman. I was told things that the salesman failed to follow thru on. If looking to make a purchase you may want to look elsewhere."

"Great like apple pie !"

"Very disappointed in the misleading prices published online. They add an additional $4000 to the listed price for extra fees on top of tax and licensing. Will not do business here for that fact. "