Ford Dealers Washington, DC

"very good"

"Great!!"

"This was a positive experience. Salesman responded within an hour of first contact. Set up appointment to see car the next day. Purchased vehicle and picked up car three days later. They took care of a few minor issues. Great job overall. No pressure to switch to another vehicle or additional add-ons."

"Very professional and responsive, Lexi contacted me on the same day I inquired about the vehicle. She also facilitated the meeting with the sales representative. Met with Eric, he was very professional and did not waste my time. Although I did not purchase a vehicle I would recommend friends and family to the dealer based on my recent engagement. Troy"

"Great experience. I bought the car. "

"Prompt response"

"Great dealership with friendly staff. Though the first vehicle I was interested in was no longer available, they continue to be on the lookout for something similar and remain in contact regularly."

"Dealer was friendly and honest I would definitely purchase from them again."

"Walked in and drove away 2hours later with my truck"

"They have been great so far. Trying to find two car they are looking for two separate cars and have been helpful so far"

"The dealership and the salesman, Alex Reyes, were great to deal with. I got the car I wanted at the price I wanted."

"Quick response with quote."

"Sales person that initially contacted me kinda blew me off once I got there, maybe because the vehicle was sold but another salesperson was very nice kind and inviting and tried to work with me on purchasing another vehicle. "

"Used Car Manager was arrogant and rude. He was not happy that I pointed out that the car had different size tires than are recommended for the vehicle. Never shop for a luxury vehicle at a "Ford" dealership."

"Bob Bell Ford responded immediately to my inquiry about F-F250SD as to whether they still had that particular 2016 model on their lot. Just starting to look for a 2016 model and reaching out to dealers who show the truck with the options I am looking for. Will play to go see truck in person."

"Great service! Great car! Great price!"

"Good "

"great friendly"

"Got back to me in a reasonable time price is just a little high for the Mount of miles"

"They sent multiple emails. I want to buy the car, but they didn't want to sell it. I kept asking how much the car was, they NEVER replied. I have no voice, so I cannot use the phone. Sad. Very sad. Poor customer service before the sale. Lowest rating possible."

"Very nice, very responsive, very competitive. Ask for Tommy or Andrew--they are the best."

"Friendly and easy going, oh and cant forget quick process!! Thanks, Cory"

"Good experience texting with Laquisha. Friendly, not pushy. Haven't purchased yet. Will depend on what's available when my car sells."

"They added over $2000 in dealer fees and prep. Walked away fast, very fast. All dealers have some fees but of the 5 I visited theirs were the worst. I will stick with my buying service. The price was the price, whereas they advertised $13,985 their bedt printed price out the door was around $17000. Bought elsewhere. "

"Timely response to my online query. Provided important additional information about the vehicle."

"Slow to respond and the car they had advertised was already sold. "

"I've never really liked Jerry's Ford and this trip just reestablished that completely for me. The salesperson implied my husband "misinformed him" as he turned the conversation to me, in which my husband did not, and then straight faced lied to me about the availability of a truck I currently own. The only reason we went if because they had a truck we really wanted on their lot. But I can assure we will never make that mistake again"

"Prompt response"

"Jonathan Slaughter followed up with me regarding the car and answered all of my questions."

"Not this car but the white flex that was listed for $32,6??. The car that was presented to us was $14,000 over the price what was listed. A waste of our time but we found a 2017 flex at Koons Annapolis. "

"The salesman didn't do his research prior to my arrival so he was unable to answer any of my questions about the car or its warranty...the car had a large dent in the door...the salesman also scrapped and most likely damaged the vehicle parking it back into the parking spot...just a horrible experience...I ran out of there!!!! Maybe I just ended up with a poor salesman...."

"Good customer service "

"I received numerous emails from their salesperson, Joyce, who stated that this car was still available and she urged me to visit their delearship. During our email exchanges, I checked their online inventory to obtain additional details about this car and I discovered that this car was not listed. I replied to Joyce and asked if they actually had this car and her emails abruptly stopped. 24 hours later, Joyce sent me an email that this car had just sold and that she has other cars to show me. The experience seemed like a bait and switch. "

"Dealer asked me to come in, would never respond back to confirm they actually had that car still in stock "

"Great team of salesman and managers!"