Ford dealerships near me (Arlington, VA)

As usual the problems started when we tried to finalize the price. I told them the price I was willing to pay and what I wanted for my trade. Their offer was several thousand dollars higher than what I thought was fair. I told them that would not work for me and asked for my keys. The salesman returned with the manager. Since their offer was so far away I knew they were just going to waste my time, so I demanded my keys and left.

Told me car was available for 2 days, then sold it to someone else, then tried to give me a terrible deal on a car i didnt want.

Salesman didn’t answer my questions so I became disinterested . I asked about the undercarriage and the salesman ignored my question until I told him I was not interested. He later sent photos of undercarriage that was below my standards.

Had a very good experience with this dealership. Crystal got into contact with me pretty much immediately and even showed me to the car for the test drive earlier than the scheduled appointment. Everyone was very nice and went above and beyond for me. I'll forever be thankful to Crystal and Hassan, I hope you two read this. Thank you both.

The sales agent had great mannerism and caring. The manager Rocky I feel needs improvement in his customer services skills. Never came to me after the sale was complete and said congratulations or thank you for your business.

10 out of 10. Easiest dealership transaction I’ve ever done.

Was a good experience truck is beautiful and preforming great

Seamless transaction. Alex and Carlos was very helpful and pleasant to deal with.

Had a great experience. Johan was very personable and professional. Appreciate their "no haggle" pricing and, because I did my homework, knew I was getting a very fair price on the truck. Process went smooth with no surprises and the "up selling" was there, but not pushy at all.

Claude was my salesman. He was great. The dealership made it almost impossible to complete what should have been a very simple process. Pick a vehicle, pay with wire transfer or cashiers check. They didn’t want ever payment, but forced me to finance to be able to assure the vehicle I wanted was still there when I was able to get there. I live in South Texas the dealership is near Washington DC. finally completed the sale after sitting through several sales pitches for products I wasn’t interested in Nothing quick and easy about doing business with Koons Ford Sterling!