Ford explorer 2004 Eddie Bauer

Asked by Oct 20, 2016 at 08:29 PM

Question type: Maintenance & Repair

Vehicle wouldn't crank. Battery was good -
was told it was the starter. I have replaced
the starter & checked all fuses. Won't
crank. Not even turning over. Have tried
resetting the key code - nothing.... Please
help

2 Answers

7,705

Check battery voltage, should be minimum 12.4vdc. If battery is ok, check battery cables to make sure they're not corroded and that they are tight, including ground cable. Try starting it in neutral vs parking. If still doesn't do anything, check for voltage at starter solenoid small screw, when you try to start it. If voltage present, you have another bad starter (unlikely) No voltage present, trace back to relay, if relay is good, trace back to safety neutral switch and ignition switch.

have a spare key? try it. if not call my key guy. bad chip in key

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