Response from Hendrick Toyota North Charleston:
Richard, More ...
On behalf of the sales team here at Hendrick Toyota, I sincerely apologize that you had an unpleasant experience and made a wasted trip. While I am pleased that sales manager reimbursed you the fuel cost, I know it is hard to make up for lost time. The frustration you encountered due to the condition of the Chevrolet is understandable and your experience is unacceptable. We would like to discuss this further with you and attempt to make things right, please do not hesitate to contact me at your convenience.