Zeigler Chrysler Dodge Jeep Ram of Downers Grove

2311 Ogden Ave, Downers Grove, IL 60515

Sales: (630) 478-2892

Service: (877) 845-2317

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All reviewers have been verified to have contacted this dealer – Learn More
Apr 1, 2017
The girl who responded to my Internet where he was very nice… Karen I think. When I arrived at the dealership can, the sales person, was busy with another customer. He checked in with me a few times over the hour I was there, and allowed me to test drive the vehicle on my own. It was making a weird thumping noise, so he told me he would have the mechanic take a look at it on Monday morning and give me a call back and let me know what they found out. Never heard from him again. Must be nice to be selling so many cars that you can ignore a customer who drove an hour to see a vehicle.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Carey, I apologize that you are not satisified with your experience. Unfortunately, we do not have a Karen that works at this dealership. May I have your last name so I can investigate your situation further? Sincerely, Amanda C.
Dec 30, 2016
Good speedy communication through internet department. Didn't follow through as car was not equipped how we wanted it.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Thank you Kevin!
Nov 2, 2016
Car wasn't there when I got there.they had no idea where it was.biggest waste of my time!
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Greg, I apologize that you were not satisfied with your experience. Can you provide me with your last name so I can investigate your situation further? We take feedback very seriously and want to make sure this is taken care of. Sincerely, Amanda C.
Oct 20, 2016
fenris
5
Very Rude! The car has a hole in the trunk that they make look like a scratch in the photos. And they want top dollar for this? Buyer Beware!! If you buy from these people check everything twice! Three times!!!!
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Hello, I apologize that you were not satisfied with your experience. Can you please let me know what your name is so I can investigate your situation further? We would like to resolve your issue with the vehicle and make sure this is taken care of. Sincerely, Amanda C.
Sep 17, 2016
Got a call, didnt get pics of vehicle as requested due 2 live over 30 miles from dealership
1 of 1 people found this review helpful.
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Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Isaac, I apologize that no one sent you pictures of the vehicel you were inquiring about. May I ask who you were speaking to? I would like to investigate this situation further. Sincerely, Amanda C.
Sep 2, 2016
Jferg1313
Would not send me photos of the actual vehicle after many requests. I don't think they should be able to use a stock photo of a brand new vehicle.
1 of 1 people found this review helpful.
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Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

I apologize that you did not receive any photos of the vehicle you inquired on. May I ask who you spoke to so I can personally investigate your situation? Please let me know. Sincerely, Amanda Croucher
Aug 25, 2016
I forgot to mention that the woman I contacted Liz, lied and told me this particukar 2016 jeep grand Cherokee had a back up camera when it didn't. It was also scratched badly on the bumper and was not being sold for the price listed. Very untrustworthy.
Is this review helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Jennifer, I apologize you are not satisfied with your experience. We take our Customer's feedback very seriously. May I have the last name so I can investigate your situation further? Sincerely, Amanda C.
Aug 5, 2016
have an appointment today
0 of 2 people found this review helpful.
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Jun 29, 2016
Good communication
0 of 2 people found this review helpful.
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Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Thank You!
May 17, 2016
Ran my credit multiple times that caused my credit score to go down.
1 of 1 people found this review helpful.
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Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Sonia, I do apologize for the issue. May I ask what day you came into the dealership so I can investigate this further? Thank you, Amanda Croucher
May 13, 2016
they called me, to say dont have the car any more..!
Is this review helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Adalberto, I do apologize that you were not satisfied with your experience. Our vehicles are first come first service. We would rather call you to inform you that the vehicle in no longer on the lot rather than have you come in to test drive the vehicle when it's gone. Was there another vehicle you are interested in? If so, please let me know. Sincerely, Amanda Croucher
Apr 28, 2016
I had an appointment at 9:15 AM to see a car I found online at this dealer. I showed up and was informed that the car was taken home with a salesman and he would not be back until 3 PM later that day. I went somewhere else and purchased another car. This dealer's loss! Don't make appointments you are not going to keep. Completely wasted my time there.
1 of 1 people found this review helpful.
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Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

KellyLyn, I do apologize that you were not satisfied with your experience. We take our customer's feedback very seriously. If there is anything we could do in the future, please don't hesitate to contact us. Sincerely, Amanda Croucher
Feb 21, 2016
Quick response
0 of 2 people found this review helpful.
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Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Matt, thank you for the kind words! Amanda.
Feb 19, 2016
good
0 of 1 people found this review helpful.
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Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Thank you for the great review Rey!
Jan 19, 2016
Hated getting the copy and paste responses. Specific questions asked, but several times didn't get answer without having to ask two to three more times.
Is this review helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Ross, I apologize that you were not satisfied with your experience. We take our customer's feedback very seriously. Our Manager's are aware of the situation. Please let me know if there is anything we can do for you. Thank you, Amanda.
Jan 16, 2016
It's a great deal and thanks to Lagwana the sales lady who helped me was very kind. She helped me with the test drive up until I was able to take the car home. I was pretty satisfied with the service I received.
Is this review helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Billy, I am glad Lagwana was able to assist you with your purchase. Enjoy your vehicle. Hope to see you again soon! Thanks, Amanda.
Nov 30, 2015
All of my questions were answered and the staff is very knowledgeable.
Is this review helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Thank you for the great review, Liz!
Jul 27, 2015
Bottom line, VERY PLEASED!!! This Dealer was worth going to for a purchase of a vehicle. Would buy from them again. THANKS!!!
Is this review helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Roger, Thank you for your kind words! We look forward to seeing you again soon!
May 12, 2015
Larry was Awsome! Has worked with me to get it all put together.
Is this review helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Brian, I am glad Larry was able to get you everything you need. We look forward to seeing you in the future.
May 6, 2015
Made plans to test drive a car and called ahead. That day , on my way there, was told it was out for service. Could have figured that out two days before I came out.
Is this review helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Kim, I apologize you had to experience this issue. Do you know who you spoke to before test driving the car? I would like to get the bottom of this myself to make sure this is taken care of.

Thank you, Amanda
May 2, 2015
Grape_Ape
5
Vehicle was already sold, but they responded quickly and professionally.
Is this review helpful? Yes | No

Response from Zeigler Chrysler Dodge Jeep Ram of Downers Grove:

Thank you for the feedback! We appreciate it!
Read 3 old reviews
Nov 22, 2013
Darren, the sales representative I worked with was awesome. He made sure the deal went smoothly and was very accommodating. Carlos, the sales manager, was quick to fix a tire issue on the used vehicle I purchase. The finance guy as a bit more of a challenge to work with. I'd buy a car here again and I'd recommend this dealership to others.
Is this review helpful? Yes | No
Jan 16, 2013
Great staff who are helpful and respectful. Interacted with Bob, Gary and Tim (Sales Manager). Very pleased with the team at Zeigler.
Is this review helpful? Yes | No
Mar 15, 2011
Would not return emails ... only automatic replies.
Is this review helpful? Yes | No

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