Vision Chrysler Jeep Dodge Ram

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20390 County Road 424
Defiance, OH 43512

Sales: (419) 951-0572

Service: (419) 782-1044

Today 9:00am - 7:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 30, 2017
HORRIBLE customer service! I originally spoke with Rick, a salesmen regarding coming to see this car. He literally put me off. I called a few times just to hear him say, "I was going to call you". He told me the car was in the shop having a few dents taken out and painted. He would call as soon as it was done. I NEVER heard back from him. After a few weeks, I called again, this time I spoke with Randy. He told me the car would be out of the shop by the end of the week and I could come see it. I told Rick that I was traveling from Indianapolis (3 hour drive ) He said great, I will see you in Saturday! I decided to send a friend from Toledo, Ohio to check out the car. OMG!! He told me this car was STILL in the shop getting a radiator put in , the car HAD NOT BEEN PAINTED it was a MESS! He said the car looked HORRIBLE. As if they were just patching it together. Besides that .... Randy basically lied about the car being ready. SUPER SHADY SALESMEN and company. I will report this to the appropriate parties.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 15, 2017
Knowledgeable ,courteous,professional,and helpful.
Is this review helpful? Yes | No
May 3, 2017
I am over all very happy with my whole experience with the purchase of my used truck from vision Chrysler Jeep Dodge Ram .The truck exceeded my expectations as far as condition and was everything the salesman described to me over the phone .And was priced at a fair price for the year and miles .The salesman was very helpful and professional and friendly as well as everyone i met and worked with during and after the sale .I thank you for making my whole experience a pleasant one .I would recommend Vision for anyone looking for a vehicle .
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 27, 2017
aloushi
sales person and manager both were very professional
2 of 3 people found this review helpful.
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Apr 15, 2017
Great and easy experience
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Jan 15, 2017
Thanks for all your help everyone so polite
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Thanks for the review - we appreciate it!

Vision Chrysler Jeep Dodge RAM of Defiance, Ohio
Jan 15, 2017
Responded very quickly and went above and beyond and provided additional videos and pics of car that convinced us to buy it from them!
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Chuck thank you so much - it has been a pleasure to work with you!  Best to you, -Vision Chrysler Jeep Dodge RAM, Defiance, Ohio.
Sep 14, 2016
I had inquired about a Dodge Journey and was told that I would sent pictures via email. I never received any pics; however was told after a day that the salesperson (Tre), was having someone send them to me. It wasn't until two days after that, I was contacted and told the journey has sold. I never received any pictures. Would not recommend.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Dear Amanda,

Thank you for the feedback.  We dug into this and discovered the Journey was being driven by the prospective buyer, who in fact then bought the vehicle.  We want to serve every person and we apologize about the timing.

Best Regards,

The Vision Team
Aug 15, 2016
I was treated with respect and kindness by all employees of Vision Chrysler, not just my salesman and financial specialist. Even the CEO Lupe took time out to talk to me about my experience at his dealership. I was very impressed by everyone I spoke to and dealt with. I would definitely come back for another vehicle.
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Jay,

Thank you so much for your kind words!  You are a pleasure!

Best Regards,

Team Vision Chrysler Jeep Dodge RAM
Defiance, Ohio
Jul 30, 2016
Dealer was not forth coming about issues with truck. Dent in tail gate and bumper, chipped windshield does not qualify for excellent condition. Typical say anything you want to hear dealer, beware.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Dear Jim,

Thank you for your feedback; your experience is disconcerting.  Could you please call us as soon as possible?  Please ask for one of the the owners to be paged and tell him you were asked to discuss this personally?  We would greatly appreciate it.  (419) 782-7373.

Best Regards,

Vision Team
Jul 8, 2016
The Vehicle was nice and the overall experience was fairly nice I just wish I could have gotten a little bit better deal with them. I wanted 1000 off of the sale and it seemed like they were very stern with the price.
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Dear Arrick,

Thank you for your business and for taking the time to write!  We are glad to hear about your good overall experience.  We endeavor to take the long term haggling hassle out of the car buying experience by posting extremely low, up front pricing.  As a result our pricing model puts us near wholesale levels, We understand that doing this and treating our clients as honored guests through this process will increase credibility and make car buying easy for everyone.

Best Regards,

Vision Chrysler Jeep Dodge RAM
(419) 782-7373
"Just Feels Right"
Jun 30, 2016
I was contacted promptly. They were kind, and helpful. And asked that i come in asap
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Dear Quinn,

Thank you so much for the review!  We are glad your experience was helpful and that you were treated with kindness.  

Best Regards,

Vision Chrysler Jeep Dodge RAM
(419) 782-7373

"Just Feels Right"
Jun 29, 2016
I didn't feel the sales lady knew her inventory that well or understood how the options worked in the vehicle...I had a problem with the steering wheel being too low. She didn't offer to adjust it OR show me how. I wouldn't go back. Not a fan of women selling cars.....and I AM a lady, myself.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Dear MaryLou,

Thank you for your consideration.  You are right - this is very important and we are improving our training measures.  Please forgive us for not giving you the treatment you deserve.  We would love to make it right when you get another opportunity.

Thanks again for your feedback.

Vision Chrysler Jeep Dodge RAM
May 21, 2016
NextLifeAJ
The truck had already sold but am still working with them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Thank you for taking the time to write and review!

Best Regards,

The Vision Team
May 15, 2016
Is a communication problem with this dealership says the person that contacted us regarding the vehicle we were interested in is not located at the dealership for the car we want to see had been sold two days prior
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

We hear you.  Inventory does change quickly.  We are always striving to streamline our phone liaison, personnel and data support at all times to give our customers the best experience possible.  Thank you for sharing!

Warm Regards,

Vision Chrysler Jeep Dodge RAM
(419) 782-7373
May 13, 2016
Good
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Thank you so much!
Apr 2, 2016
Great customer service! Friendly staff. Easy test drive experience. Although I didn't choose the vehicle I went there for, I'd definitely go back.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Chrysler Jeep Dodge Ram:

Hello Abbey,

Thank you so much for your feedback.  We appreciate your business and look forward to working with you in the future!

Best Always,

Vision Chrysler Jeep Dodge RAM
20390 County Road 424
Defiance, OH  43512
(419) 782-7373
Read 14 old reviews
This dealership (formerly Integrity Motors Sales) changed ownership on Mar 2, 2015. All below reviews pertain to Integrity Motors Sales.
Oct 31, 2014
Good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 17, 2014
Friendly, helpful, and responded promptly when questioned.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 14, 2014
Deiter was extremely knowledgable and helpful
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 6, 2014
Scott was very attentive
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 1, 2014
These guys are great. They really go above and beyond to help the customer get into their new car.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 29, 2014
Wish they would've tried harder to help me out!! But their sales men know how to do their jobs very well!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 18, 2013
Replied promptly.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 26, 2013
they were great to work with
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 28, 2013
Very friendly service.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 23, 2013
Responded quickly and answered my questions
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 28, 2012
Called/emailed back with helpful information.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 16, 2012
Not impressed at all.They made no effort to make the car sale
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 21, 2011
They never contacted me. I guess they don't wont my business.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 19, 2011
Everything was excellent until the disclosure was shown that the vehicle was a manufacturer buy back because of several issues including electrical, mechanical and oil consumption (lemon). I asked directly in an e-mail if there was anything about the car I should know before I drove 2 hours each way to see it. I was not told about it until we were in price discussions. It was very disappointing. The car was beautiful.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

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