Universal Mitsubishi
1125 Central Ave
Duarte, CA 91010
Map & Directions
Duarte, CA 91010
Map & Directions
https://www.universalmitsubishi.com
Sales: (818) 696-4798 Service: (888) 428-4258
Today
9:00 AM - 9:00 PM
(Closed Now)
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Dealer Details
Universal Mitsubishi
Today
9:00 AM - 9:00 PM
(Closed Now)
1125 Central Ave
Duarte, CA 91010
Duarte, CA 91010
Dealer Reviews
All reviews are verified visits to the dealer. –
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Aug 24, 2019
Friendly and professional, responded relatively quickly
Mar 28, 2019
Good
Dec 4, 2018
Got back to use right away very helpful
Sep 30, 2018
Bought the car I was looking for yesterday. Tiki was helpful and friendly through out the whole process of purchasing the car definitely will go back when looking for another vehicle
Aug 11, 2018
Good
Apr 3, 2018
Tiki was a very pleasant and professional saleswoman, it just wasn't the right Jeep for me.
The online salesman replying to my car gurus inquiry told me we could make
a deal, saying they would get me the "best possible deal" available on the
car. I specifically said I was over an hour away and this would be a 2hr round
trip for me plus whatever time is needed at the dealer, and that I was coming
with the intention of buying a car IF he was telling the truth. He assured me
he was. I drove an hour, got there, and the manager told me there was "zero
room" on this car. He didn't even offer me $100 off, saying he had no room,
whereas the salesman implied we could take a couple thousand off. When I
told the manager about this blatant deceit by his worker, he literally laughed
at me, shrugged his shoulders and said "well, that's his job". They were
completely and utterly dishonest about their willingness and ability to do
ANY kind of deal (even if only a tiny discount) and then quite literally laughed
at me when I arrived saying pay full price or we can't sell it. When I reminded
him this took my entire day at this point, he said "sorry" and walked away
back to his office, leaving me standing in the lobby.
Show older dealer reviews 64
Jan 22, 2018
Very professional.
Nov 3, 2017
This was THE best car buying experience my wife and I have ever had.
Initial contact was by phone with Zakk and a visit to the dealer was
scheduled. We live about a hundred miles away from the dealer however
the phone conversations we had beforehand indicated that we were
going to meet “friends”. When we arrived at the dealer we were greeted
by Zakk who treated us like family, took care of all the initial paperwork
and even helped us turn in our rental car. With all the paperwork finished
with the help of an ever smiling and friendly Tiki, we drove back home.
Honestly, the visit was the shortest and friendliest we have ever had At a
car dealer and we felt like we had made new friends.
Oct 13, 2017
I asked Zekk to find out a few things about the car and call me back. He
didn't..... maybe because I'm still gathering information about Teslas and
not ready to buy yet, which I told him!
I would give this place a .000000001 star if I could as soon as I got there they included a package I didn't ask for and to me that my price was too low and tried to get me in a higher priced car the salesman was Daniel his boss came outside to talk to me after he told me he wasn't going to lower the price anymore and gave me literally a 7 minute lecture on buy things at depart stores and finance. Next day called to work out a deal for the price I wanted but needed up going somewhere else the had way better device and better pricing.
Also when I got there the cat was missadvertized and had weather striping hanging out the door plus the car wasn't even washed when I showed up I gave the a day in advance to prep the car very unprofessional. I WILL NEVER STEP FOOT IN THIS PLACE AGAIN.
Jul 6, 2017
The dealer was quick to respond and to follow-up...!!
Jun 17, 2017
Tiki was the sales person that assisted me and she was excellent!
She made me feel confident about purchasing from the dealer.
Highly-recommended!
Dec 22, 2016
Positive salesperson, upon test driving we did
not like the Subaru handling characteristics.
Dec 21, 2016
Got back to me very quickly, never went to the dealership because we got a
CRV at the dealership we went to before Glendale.
But very fast response.
Nov 30, 2016
Contact was prompt.
Nov 9, 2016
Tiki was wonderful. I did not purchase the vehicle, no fault on her part, I just could not make it into the dealership. Friendly and professional and not too pushy.
Oct 27, 2016
Responded fairly quickly.
Oct 16, 2016
Great people,just I dont like the price
Oct 15, 2016
Had a very pleasant experience purchasing pre-owned vehicle! We did a lot of shopping around and the People at Glendale Mitsubishi were very helpful and worked with us on a price that fit!
Sep 19, 2016
Great experience. Helpful staff.
Aug 31, 2016
Very nice, easy to talk to.
Jul 17, 2016
Everything was good as soon as they got my money I was
nobody to them . The original salesman wasn't there when I
came back only one key could be found and in the world of high
tech a spare key isn't cheep . Just for your info my dealer you
just don't run down to Lowes to pick one of these up . Also
being a one car owner and somewhat of a collectors car I highly
believe it didn't come w one key ar should of been up front if
there was only one . My price would of been a bit lower . Also
get w the 21st century you dealership is cramped no air and no
where to sit if someone other than yourself is along w you .
Jun 26, 2016
Quick to call back. Very helpful.
Jun 24, 2016
I called ahead to ensure the car I reviewed was still available and spoke to Marc. He was there to meet us and greeted us warmly. He shared his knowledge of the car while we test drove it. Marc was very friendly, thorough and patient with our questions. We ended up buying the car and feel like we got a good deal. There are no bells and whistles at this dealership, but that's not the important issue. They have good inventory and friendly service without being pushy.
Jun 8, 2016
Worst customer service I ever received, manager was rude and pushy. Said the car wouldn't be there the next day, that was a month ago. And the car's still there. Never going back there.
Jun 3, 2016
everyone at dealer was friendly and helpful. made car buying easy. thanks again all you guys!
May 31, 2016
Dealer or on line purchase manager don't have any product knowledge....has to depend on other salespeople ....you will have to deal with 3 managers or sales supervisor who will make you feel you can't afford the car.....lot of upsells
May 23, 2016
Very attentive to my questions, answered them and got me the information I
requested.
Mar 3, 2016
Unable to reach a price
agreement.
Feb 26, 2016
The lady that returned my call was very helpful and did followup with me.
Feb 13, 2016
Battery was dead on the car. We
returned the with the car two
days later. Of course they tried to
charge us for a new one, But did
not succeed. They also ran my
credit 3 times after we already
came to an agreement on what I
was going to pay. 3 hard credit
inquiries the day after on credit
karma. Wow didn't know I
authorized 3 different loan
companies to run my credit. So
my credit score dropped about
30 POINTS!!
Feb 6, 2016
Talk to the guy once and just
waited for him to callback
Jan 30, 2016
Dealer called me right away!
Jan 24, 2016
Responded immediately.
Dec 2, 2015
Quick to respond
Nov 17, 2015
Quick to respond, very helpful, really
personable and very kind, great deals on the
lot and works with prices.
Oct 22, 2015
Contacted right away
Sep 30, 2015
Salesman Devin Sampson is a
tactful pro.Everybody was polite
Mr tatu enlightened me to certain
aspects pertaining to my
situation.Wish I could have gotten
a better rate.But it is what it is for
now....looking to refi in a year.
Sep 19, 2015
Has continued to supply requested information for several days.
Jul 14, 2015
Not interested in selling the car, couldn't wait to get rid of me.
Jun 24, 2015
Great to deal with. Fast, and I got the deal I wanted.
Jun 9, 2015
Tiki,handled my transaction flawlessly. Very professional and a real
asset to the dealer.
May 11, 2015
Even though I didn't purchase the car, I
had outstanding customer service. Job
well done. If I ever have someone who is
looking for a car, I will definitely
recommend or tell them about Glendale
Mitsubishi. I was attended by Tiki
Nikogosian.
May 11, 2015
Good communication. ..
Apr 4, 2015
They were quick to respond. Courteous.
Mar 5, 2015
No people skills on the part of the
supervisor, we purchase a vehicle from a
the Mazda dealer next door!!! Attitude
towards people much different!!!
Feb 25, 2015
Good experience
Feb 10, 2015
Never met them, but they responded in a courteous manner...
Jan 12, 2015
Very helpful
Jan 4, 2015
Immediate response from Tiki. Was not about to let me fall by the wayside, but not pushy with her attention. Left the ball laying on my side of the table, as I had requested. Always remember lessons learned from the sales schools of Xerox and Exxon.
Thanks for your interest, JMc
Dec 19, 2014
Replied very quickly and was
helpful
Dec 17, 2014
Very pleased and friendly staff. Thanks
Dec 4, 2014
Nice people, good deal on car
Nov 20, 2014
Great deal, great car, excellent experience with sales people.
Nov 15, 2014
The search has been completed ! I bought from this dealer .
Oct 19, 2014
online description is not accurate. Its been weeks since I pointed it out and still no correction
Sep 13, 2014
The dealer who responded didn't even know how to pronounce
Chevorlet Avalanche which led me to believe she did not know what
she was talking about. I went w/ another dealer who was more
knowledgeable about the vehicle I wanted.
Aug 25, 2014
Low key, no pressure.
Aug 17, 2014
Sold car add still up
May 11, 2014
Very easy to work with.
Aug 2, 2014
Response from current dealership:
Thank you Zeta for allowing to earn your business. Please feel free to contact me anytime if you have any questions or any additional automotive needs.
Michael Lee
General Sales Manager
Glendale Mitsubishi
(818) 550-1500
Michael Lee
General Sales Manager
Glendale Mitsubishi
(818) 550-1500
Feb 23, 2014
Good service. They responded and had the car I wanted, no haggling, good price. Just takes a long time to do the paperwork, which shouldn't have been the case since I paid cash. But they were helpful, washed the car, put some gas in, and drove my rental to the rental return so I didn't have to arrange for that.
Aug 2, 2014
Response from current dealership:
Thank you Greg for allowing us to serve you. I apologize for not completing all documents needed for your purchase. We will make additional efforts to stream-line the purchase process. Thanks again for allowing us to serve you.
Michael Lee
Glendale Mitsubishi
(818) 550-1500
Michael Lee
Glendale Mitsubishi
(818) 550-1500
Mar 14, 2013
Everyone I death with was nice, and helpful. I hate buying cars and I'm not good at haggling. I may have gotten a better deal if I was better at that, but I'm satisfied with the deal I got. I love my 2012 Subaru Forester, and I feel I got a reasonable trade in for my car..I would recommend them
Aug 2, 2014
Response from current dealership:
Thank you Laurie for your kind review and recommendation. Please feel free to contact me anytime if you have any questions or any other automotive needs.
Michael Lee
Glendale Mitsubishi
(818) 550-1500
Michael Lee
Glendale Mitsubishi
(818) 550-1500
Feb 17, 2013
Great dealer they are very nice people
Aug 2, 2014
Response from current dealership:
Thank you Scott for allowing us to serve you and also for your kind review. We look forward to serving your automotive needs in the future.
Glendale Mitsubishi Team
Michael Lee
(818) 550-1500
Glendale Mitsubishi Team
Michael Lee
(818) 550-1500
Feb 2, 2013
Horrible customer service! I was committed and ready to buy but due to
the poor customer service and the way I was treated I walked. I would not
recommend this place.
Aug 2, 2014
Response from current dealership:
Hi Alex,
First of all, I sincerely apologize for the poor customer service you have received. My name is Michael Lee. I am the General Sales Manager for Glendale Mitsubishi. We strive to make the car buying experience as pleasant and convenient as possible. Please contact me (818) 550-1500 so that I may address the poor service that you have received. Again please except my sincere apology.
First of all, I sincerely apologize for the poor customer service you have received. My name is Michael Lee. I am the General Sales Manager for Glendale Mitsubishi. We strive to make the car buying experience as pleasant and convenient as possible. Please contact me (818) 550-1500 so that I may address the poor service that you have received. Again please except my sincere apology.
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