Universal Mitsubishi

1125 Central Ave
Duarte, CA 91010

http://www.universalmitsubishi.com

Sales: (818) 696-4798

Service: (888) 428-4258

Today 9:00am - 9:00pm

(Closed Now)

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Sales Reviews (33)

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Judy

Oct 13, 2017

I asked Zekk to find out a few things about the car and call me back. He didn't..... maybe because I'm still gathering information about Teslas and not ready to buy yet, which I told him!

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Jason

Aug 4, 2017

I would give this place a .000000001 star if I could as soon as I got there they included a package I didn't ask for and to me that my price was too low and tried to get me in a higher priced car the salesman was Daniel his boss came outside to talk to me after he told me he wasn't going to lower the price anymore and gave me literally a 7 minute lecture on buy things at depart stores and finance. Next day called to work out a deal for the price I wanted but needed up going somewhere else the had way better device and better pricing. Also when I got there the cat was missadvertized and had weather striping hanging out the door plus the car wasn't even washed when I showed up I gave the a day in advance to prep the car very unprofessional. I WILL NEVER STEP FOOT IN THIS PLACE AGAIN.

6 of 6 people found this review helpful.

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Daniel

Jul 6, 2017

The dealer was quick to respond and to follow-up...!!

1 of 1 people found this review helpful.

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ray

Jun 17, 2017

Tiki was the sales person that assisted me and she was excellent! She made me feel confident about purchasing from the dealer. Highly-recommended!

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GuruS3SM

Jun 10, 2017

Got my Dream car here! Great rate. They worked hard for my business!

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GuruV6P5

May 29, 2017

Contacted me immediately

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GuruKJQP

May 4, 2017

sale man got my wife low credit score,639 not 679, i think that the way any dealer did it, that reason i give 4 star

3 of 6 people found this review helpful.

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eagle_45852

Jan 27, 2017

very good good people

0 of 3 people found this review helpful.

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david

Dec 22, 2016

Positive salesperson, upon test driving we did not like the Subaru handling characteristics.

2 of 4 people found this review helpful.

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Melanie

Dec 21, 2016

Got back to me very quickly, never went to the dealership because we got a CRV at the dealership we went to before Glendale. But very fast response.

1 of 2 people found this review helpful.

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Thomas

Nov 30, 2016

Contact was prompt.

1 of 2 people found this review helpful.

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Jenny

Nov 9, 2016

Tiki was wonderful. I did not purchase the vehicle, no fault on her part, I just could not make it into the dealership. Friendly and professional and not too pushy.

1 of 2 people found this review helpful.

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Annabelle

Oct 27, 2016

Responded fairly quickly.

2 of 2 people found this review helpful.

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Leo

Oct 16, 2016

Great people,just I dont like the price

3 of 5 people found this review helpful.

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Jacqueline

Oct 15, 2016

Had a very pleasant experience purchasing pre-owned vehicle! We did a lot of shopping around and the People at Glendale Mitsubishi were very helpful and worked with us on a price that fit!

3 of 3 people found this review helpful.

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Jorge

Sep 19, 2016

Great experience. Helpful staff.

2 of 2 people found this review helpful.

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BARBARA

Aug 31, 2016

Very nice, easy to talk to.

2 of 2 people found this review helpful.

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Raymond

Jul 17, 2016

Everything was good as soon as they got my money I was nobody to them . The original salesman wasn't there when I came back only one key could be found and in the world of high tech a spare key isn't cheep . Just for your info my dealer you just don't run down to Lowes to pick one of these up . Also being a one car owner and somewhat of a collectors car I highly believe it didn't come w one key ar should of been up front if there was only one . My price would of been a bit lower . Also get w the 21st century you dealership is cramped no air and no where to sit if someone other than yourself is along w you .

10 of 11 people found this review helpful.

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Mark

Jun 26, 2016

Quick to call back. Very helpful.

1 of 2 people found this review helpful.

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Jeff

Jun 24, 2016

I called ahead to ensure the car I reviewed was still available and spoke to Marc. He was there to meet us and greeted us warmly. He shared his knowledge of the car while we test drove it. Marc was very friendly, thorough and patient with our questions. We ended up buying the car and feel like we got a good deal. There are no bells and whistles at this dealership, but that's not the important issue. They have good inventory and friendly service without being pushy.

2 of 2 people found this review helpful.

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Bethanny

Jun 8, 2016

Worst customer service I ever received, manager was rude and pushy. Said the car wouldn't be there the next day, that was a month ago. And the car's still there. Never going back there.

10 of 10 people found this review helpful.

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roger

Jun 3, 2016

everyone at dealer was friendly and helpful. made car buying easy. thanks again all you guys!

1 of 2 people found this review helpful.

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elmer

May 31, 2016

Dealer or on line purchase manager don't have any product knowledge....has to depend on other salespeople ....you will have to deal with 3 managers or sales supervisor who will make you feel you can't afford the car.....lot of upsells

6 of 6 people found this review helpful.

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Jay

May 23, 2016

Very attentive to my questions, answered them and got me the information I requested.

1 of 2 people found this review helpful.

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David

Mar 3, 2016

Unable to reach a price agreement.

4 of 5 people found this review helpful.

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Richard

Feb 26, 2016

The lady that returned my call was very helpful and did followup with me.

1 of 2 people found this review helpful.

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patty

Feb 13, 2016

Battery was dead on the car. We returned the with the car two days later. Of course they tried to charge us for a new one, But did not succeed. They also ran my credit 3 times after we already came to an agreement on what I was going to pay. 3 hard credit inquiries the day after on credit karma. Wow didn't know I authorized 3 different loan companies to run my credit. So my credit score dropped about 30 POINTS!!

9 of 9 people found this review helpful.

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francisco

Feb 6, 2016

Talk to the guy once and just waited for him to callback

1 of 2 people found this review helpful.

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Car Seeker

Jan 30, 2016

Dealer called me right away!

1 of 2 people found this review helpful.

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Errol

Jan 24, 2016

Responded immediately.

1 of 2 people found this review helpful.

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Linda

Dec 2, 2015

Quick to respond

2 of 3 people found this review helpful.

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Jeffrey

Nov 17, 2015

Quick to respond, very helpful, really personable and very kind, great deals on the lot and works with prices.

1 of 2 people found this review helpful.

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Steve

Oct 22, 2015

Contacted right away

1 of 2 people found this review helpful.

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Read 27 old reviews

Earl

Sep 30, 2015

Salesman Devin Sampson is a tactful pro.Everybody was polite Mr tatu enlightened me to certain aspects pertaining to my situation.Wish I could have gotten a better rate.But it is what it is for now....looking to refi in a year.

1 of 2 people found this review helpful.

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Bill

Sep 19, 2015

Has continued to supply requested information for several days.

1 of 2 people found this review helpful.

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Jennifer

Jul 14, 2015

Not interested in selling the car, couldn't wait to get rid of me.

6 of 6 people found this review helpful.

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james

Jun 24, 2015

Great to deal with. Fast, and I got the deal I wanted.

1 of 1 people found this review helpful.

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Gerry

Jun 9, 2015

Tiki,handled my transaction flawlessly. Very professional and a real asset to the dealer.

1 of 1 people found this review helpful.

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Yasmin

May 11, 2015

Even though I didn't purchase the car, I had outstanding customer service. Job well done. If I ever have someone who is looking for a car, I will definitely recommend or tell them about Glendale Mitsubishi. I was attended by Tiki Nikogosian.

1 of 1 people found this review helpful.

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Custumer

May 11, 2015

Good communication. ..

1 of 1 people found this review helpful.

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edgar

Apr 4, 2015

They were quick to respond. Courteous.

1 of 1 people found this review helpful.

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angel

Mar 5, 2015

No people skills on the part of the supervisor, we purchase a vehicle from a the Mazda dealer next door!!! Attitude towards people much different!!!

4 of 4 people found this review helpful.

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April

Feb 25, 2015

Good experience

1 of 1 people found this review helpful.

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Dominik

Feb 10, 2015

Never met them, but they responded in a courteous manner...

1 of 1 people found this review helpful.

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Esau

Jan 12, 2015

Very helpful

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Joe

Jan 4, 2015

Immediate response from Tiki. Was not about to let me fall by the wayside, but not pushy with her attention. Left the ball laying on my side of the table, as I had requested. Always remember lessons learned from the sales schools of Xerox and Exxon. Thanks for your interest, JMc

Is this review helpful? Yes | No

Lindsay

Dec 19, 2014

Replied very quickly and was helpful

Is this review helpful? Yes | No

albert

Dec 17, 2014

Very pleased and friendly staff. Thanks

Is this review helpful? Yes | No

Dec 4, 2014

Nice people, good deal on car

Is this review helpful? Yes | No

John

Nov 20, 2014

Great deal, great car, excellent experience with sales people.

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RosaBrothers

Nov 15, 2014

The search has been completed ! I bought from this dealer .

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john

Oct 19, 2014

online description is not accurate. Its been weeks since I pointed it out and still no correction

2 of 2 people found this review helpful.

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Stephanie

Sep 13, 2014

The dealer who responded didn't even know how to pronounce Chevorlet Avalanche which led me to believe she did not know what she was talking about. I went w/ another dealer who was more knowledgeable about the vehicle I wanted.

1 of 1 people found this review helpful.

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Glenn

Aug 25, 2014

Low key, no pressure.

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Paul

Aug 17, 2014

Sold car add still up

1 of 1 people found this review helpful.

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zeta

May 11, 2014

Very easy to work with.

Is this review helpful? Yes | No

Response from Universal Mitsubishi:

Thank you Zeta for allowing to earn your business. Please feel free to contact me anytime if you have any questions or any additional automotive needs.

Michael Lee
General Sales Manager
Glendale Mitsubishi
(818) 550-1500

Greg

Feb 23, 2014

Good service. They responded and had the car I wanted, no haggling, good price. Just takes a long time to do the paperwork, which shouldn't have been the case since I paid cash. But they were helpful, washed the car, put some gas in, and drove my rental to the rental return so I didn't have to arrange for that.

Is this review helpful? Yes | No

Response from Universal Mitsubishi:

Thank you Greg for allowing us to serve you. I apologize for not completing all documents needed for your purchase. We will make additional efforts to stream-line the purchase process. Thanks again for allowing us to serve you.

Michael Lee
Glendale Mitsubishi
(818) 550-1500

Laurie

Mar 14, 2013

Everyone I death with was nice, and helpful. I hate buying cars and I'm not good at haggling. I may have gotten a better deal if I was better at that, but I'm satisfied with the deal I got. I love my 2012 Subaru Forester, and I feel I got a reasonable trade in for my car..I would recommend them

Is this review helpful? Yes | No

Response from Universal Mitsubishi:

Thank you Laurie for your kind review and recommendation. Please feel free to contact me anytime if you have any questions or any other automotive needs.

Michael Lee
Glendale Mitsubishi
(818) 550-1500

Scott

Feb 17, 2013

Great dealer they are very nice people

Is this review helpful? Yes | No

Response from Universal Mitsubishi:

Thank you Scott for allowing us to serve you and also for your kind review. We look forward to serving your automotive needs in the future.

Glendale Mitsubishi Team
Michael Lee
(818) 550-1500

Alex

Feb 2, 2013

Horrible customer service! I was committed and ready to buy but due to the poor customer service and the way I was treated I walked. I would not recommend this place.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from Universal Mitsubishi:

Hi Alex,
First of all, I sincerely apologize for the poor customer service you have received. My name is Michael Lee. I am the General Sales Manager for Glendale Mitsubishi. We strive to make the car buying experience as pleasant and convenient as possible. Please contact me (818) 550-1500 so that I may address the poor service that you have received. Again please except my sincere apology.

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