Toyota of Rock Hill

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Express Lube, New Owner Events, Rent A Car, Toyota Certified
Used Vehicles

640 Galleria Blvd
Rock Hill, SC 29730

Sales: (803) 328-2886

Service: (803) 325-9222

Today 12:30pm - 5:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 24, 2017
Gene811
They had the Lexus RX350 that I was looking at listed as never been wrecked. But when I looked at the CarFax, the car had in fact been wrecked before. So, for a Lexus that had been in an accident, they were definitely asking way too much money for it. I was able to buy the same year model Lexus (and same color) that had never been wrecked and is "Certified," for just about the same money as their "best price" on their Lexus that had been wrecked. .....I never got to speak with a manager. Just a salesperson.
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Response from Toyota of Rock Hill:

Thank you for your feedback about your sales experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?

Dan Kilmer
General Manager
dkilmer@toyotarockhill.com
Mar 15, 2017
Nice
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Response from Toyota of Rock Hill:

Thank you Roger! We look forward to your business with us again!
Nov 26, 2016
I was told a manager would call me back about the car that I was interested in purchasing. They never called me?
0 of 1 people found this review helpful.
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Response from Toyota of Rock Hill:

Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at (803) 325-9210. I look forward to speaking with you.

Leven Holliman
General Manager

Jul 20, 2016
They said that they didn't know nothing about this truck! I spoke with 3 salesmen and the manager of the dealership and know one could give me the right information. The price went from $39k to $51k and the color from black to white. Very poor salesmanship!
0 of 1 people found this review helpful.
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Response from Toyota of Rock Hill:

I apologize that no one could answer your inquiries about the vehicle. I want to make things right, but unfortunately I cannot pull up your CarGurus name "Anthony"  in our system.  I want to try to do something to fix it. Please contact me at jlholliman@Group1Auto.com.

Leven Holliman
General Manager
May 16, 2016
Dealer responded by email, but when I replied they did not respond to my replies. I kept receiving nice "generic" emails from several people in the dealership offering to help, but no one responded to my emails directly. It was as if they never received my replies. If I had been more interested in that particular car I would have called them, but since it was not that important to me I just let it go.
Is this review helpful? Yes | No

Response from Toyota of Rock Hill:

Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at (803) 325-9210. I look forward to speaking with you.

Leven Holliman
General Manager
Apr 25, 2016
They were responsive and got me approved despite my poor credit. However, they were pushy and already had the car marked sold (for me) before I came to see it. When I was sick and said I couldn't come that day, they got upset and said that I was passing up a good deal and that I needed to come in that day. They then called, heard my voice, I said I was sick, and they said again that I was missing an opportunity and that they couldn't hold the car any longer. The car had been on the market since last year...it wasn't a hot seller, but they acted like I lost them business because they chose to hold it for me for a day. He got mad when I said I didn't want to feel rushed. I won't be using them when I do decide to get a car.
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Response from Toyota of Rock Hill:

I apologize that your felt rushed and that the vehicle was sold before you could purchase it. I want to make things right, but unfortunately I cannot pull up your CarGurus name "Laurie"  in our system.  I want to try to do something to fix it. Please contact me at jlholliman@Group1Auto.com.

Leven Holliman
General Manager
Mar 10, 2016
Ecarlin
5
Had an appointment to look at a vehicle, so my husband drove 40 mins to look at it woth hopes of buying that day and when he got there he was told it had sold the day before. So we looked into another vehicle and they are literally one of the worst dealerships we have ever dealt with in our lives! Would never do business with them ever again!
Is this review helpful? Yes | No

Response from Toyota of Rock Hill:

Thank you for your feedback about this problem with the vehicle being sold before you could see it, because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a contact me at (803) 325-9210 so I can learn more?

Leven Holliman
General Manager
Feb 9, 2016
Did not want to dicker on the price
Is this review helpful? Yes | No

Response from Toyota of Rock Hill:

Thank you for bringing this to my attention. Please contact me at jlholliman@Group1Auto.com. I would like an opportunity to fix this and to earn your business. I look forward to speaking with you.

Leven Holliman
General Manager
Feb 1, 2016
They're great. No hassle -- right down to business just like I like it to be.
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Response from Toyota of Rock Hill:

Thank you Bobbi for the kind words! We are thrilled that you had such an enjoyable experience here with us! We look forward to your business with us again!
Jan 30, 2016
czfishdog
Worked well to get me in the truck I wanted. Thanks Frank!!
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Response from Toyota of Rock Hill:

Thank you for the kind words! We look forward to your next visit!
Jan 23, 2016
More over price than others specially used cars
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Dec 22, 2015
Good experience did not feel high pressure. Dan, salesman, did things right!
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Dec 15, 2015
Great dealership
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Nov 21, 2015
Really nice to me.Although the car i liked didn't wait on me.
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Read 13 old reviews
Apr 20, 2014
very helpful
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Mar 26, 2014
Bill Patterson has been great to work with! Toyota of Rock Hill is super.
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Mar 14, 2014
Traveled all the way from Charleston, SC to make purchase and Bill Patterson held my desired vehicle for me. Vehicle was headed for Texas buyer, but Bill made sure I got the vehicle and worked with me on the price. Pleasure to do business.
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Mar 3, 2014
Dani1967
Great experience ! Great customer service! Ask for Bill Patterson ,he will work with you and give you a great deal!
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Jan 15, 2014
Great dealership! We were greeted immediately and shown inside. We had done our homework and were after one certain car. They were easy to deal with and upheld the internet deal we had been looking at. If you know what you are after and want a great buying experience, check these guys out. You won't be disappointed. They were almost $3000.00 less than the local dealers in my home state of WV. Well worth the drive.
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Nov 16, 2013
did not buy here because of distance, but Rock Hill seemed to have very good prices and was really responsive to email inquiries.
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Oct 5, 2013
Great experience. Didn't feel pressured. Sales team seemed knowledgeable. Tarance was great!
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Jun 24, 2013
Very good experience and purchased the vehicle from this dealership.
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May 6, 2013
Set an appointment to look at a vehicle and sold it before I got there while I has on the way 40 minutes after talking to a sales rep
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May 2, 2013
Everyone was very friendly and halpful
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Mar 14, 2013
did not have the car i wanted
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Mar 5, 2013
someone called but knew nothing about the car I inquired about, only wanted to get me to dealership- opposite of my goal
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Apr 8, 2012
Jackie and Lulu were super helpful and very customer oriented.
Is this review helpful? Yes | No

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