Burnout Garage

Eric 1 Star is very harsh!!! You say that you never heard anything back from us. You never provided to us a phone number to do follow-up with you!! We don't have the personnel to do email tag when a phone call is more sufficient.However we did respond through email on 3 different occasions and provided our phone number to further the communication. You giving us a 1 star when you never visited our location to see we get pretty busy with serving our customers on the lot, and it gets tough to email back & forth when a phone call will serve better. If you felt you was being ignored "Why

Eric 1 Star is very harsh!!! You say that you never heard anything back from us. You never provided to us a phone number to do follow-up with you!! We don't have the personnel to do email tag when a phone call is more sufficient.However we did respond through email on 3 different occasions and provided our phone number to further the communication. You giving us a 1 star when you never visited our location to see we get pretty busy with serving our customers on the lot, and it gets tough to email back & forth when a phone call will serve better. If you felt you was being ignored "Why not  pick up the phone & call"!!! But you decided to give us 1 star! Thanks! If you wanted us to consider taking in your Range Rover in on trade , you should of  brought it by for us to appraise it & then you would of been able to checked our vehicle out also  before leaving us a 1 STAR !! Your rating -1 star!!!!!  Thanks!!! Less ...

George thanks for the review! I'm the owner Scott. WOW 1 star is Harsh!!! You would actually need more like $9,000 down to get in the Escalade we have for sale. You owe $18,xxx on your trade in vehicle and it has a retail value of $9,000 so you are upside down by at least $9,000. $9,000 is a lot of negative equity to trade in. I guess you put down very little $$ on it when you bought it, and maybe rolled some additional negative equity into the deal. At any rate we cant get you bank financing without you covering your negative equity from a previous bad decision you made. You never came down t

George thanks for the review! I'm the owner Scott. WOW 1 star is Harsh!!! You would actually need more like $9,000 down to get in the Escalade we have for sale. You owe $18,xxx on your trade in vehicle and it has a retail value of $9,000 so you are upside down by at least $9,000. $9,000 is a lot of negative equity to trade in. I guess you put down very little $$ on it when you bought it, and maybe rolled some additional negative equity into the deal. At any rate we cant get you bank financing without you covering your negative equity from a previous bad decision you made. You never came down to view our vehicle so the one star review is unwarranted and bitter on your behalf.... You can be mad at the bank that requested a minimum of $6,000 down from you for financing. We are just the middleman selling the car! Hope this helps..... Less ...

I apologize if we failed to respond back to you after our initial contact. With every email we provide a contact person name & phone number. If you felt we didn't respond and you had some further questions,concerns or interest in a specific vehicle you of pick up a phone and called us. Beside us sending an initial email we also attempt to contact you by phone and if your phone allows it we will leave a message to return our call. We do sometimes get busy with customers on the lot and not always available to keep emailing back and forth when a phone call can alleviate all the back & for

I apologize if we failed to respond back to you after our initial contact. With every email we provide a contact person name & phone number. If you felt we didn't respond and you had some further questions,concerns or interest in a specific vehicle you of pick up a phone and called us. Beside us sending an initial email we also attempt to contact you by phone and if your phone allows it we will leave a message to return our call. We do sometimes get busy with customers on the lot and not always available to keep emailing back and forth when a phone call can alleviate all the back & forth. We don't deserve a 3 star"s  cause you didn't want to make a simple call! If you still in market contact us
so we can make this a 5 star. Thanks Guru94V4B Less ...

Vincent I can see that you submitted a credit application on February 23, that same day my sales manager sent you an email detailing information on the truck that you inquired about and sent you all of our contact information.  You unfortunately did not leave your cell phone number in your credit application only your email try checking your email inbox. If you tried calling so many times we would have told you to come see the truck you live about an hour away from us. We've been extremely busy with customers on the lot this week and we would be happy to help get you into the truck you want. I

Vincent I can see that you submitted a credit application on February 23, that same day my sales manager sent you an email detailing information on the truck that you inquired about and sent you all of our contact information.  You unfortunately did not leave your cell phone number in your credit application only your email try checking your email inbox. If you tried calling so many times we would have told you to come see the truck you live about an hour away from us. We've been extremely busy with customers on the lot this week and we would be happy to help get you into the truck you want. It's unfortunate we now have a 1 star review for simple miscommunication but go check your email this week and come see the truck too! It's a nice one. Less ...

We received your both offers of $13,000 and $13,500 out the door including taxes and registration, which are both real cash offers of $12k and $12.5k after backing out for fees and taxes respectively. Cargurus rates this Tacoma at an instant market value of $17,569 and we are marketing it $2,574 below that at $14,995. Your offers were not good enough to warrant a response as they were both below what we have in the truck. If you had actually come and seen the vehicle you would see that it is worth what we are asking and could have heard a full explanation about pricing and quality in person bu

We received your both offers of $13,000 and $13,500 out the door including taxes and registration, which are both real cash offers of $12k and $12.5k after backing out for fees and taxes respectively. Cargurus rates this Tacoma at an instant market value of $17,569 and we are marketing it $2,574 below that at $14,995. Your offers were not good enough to warrant a response as they were both below what we have in the truck. If you had actually come and seen the vehicle you would see that it is worth what we are asking and could have heard a full explanation about pricing and quality in person but instead you can read it here..... We sell quality used trucks, suvs, and cars below market value according to cargurus pricing matrix. We offer warranties on every unit, vehicle history reports, and sleep well at night knowing we sell top notch vehicles. However hard we try to be a great value, there are some customers that want to offer way lower than our already fair prices. We cant please everyone on price alone and every used car is different. We have some of the nicest and cleanest around so we don't need to be the lowest price. When making offers on a vehicle refer to book values and offer accordingly based on the condition of the car after inspecting it. You did none of that, you just offered what you want to spend without ever seeing the truck. Thanks for the interest, but you can keep the 2 star review and your insulting offer! Less ...

Thanks for the feedback Shane, unfortunately some of our cars are priced so far behind the book value there is no room to negotiate. Sometimes we sell vehicle's at our cost just to move them out of inventory. Those vehicles we can't lose any money unfortunately!! We try to offer a good value when we market our cars and we are sorry that you didn't see things our way but we appreciate the interest! However we don't appreciate the 3 star review based on a no haggle already great price! Hope this helps!

We also finance or we can refer you to a local credit union to obtain funding on any of our vehicles. Let us earn your business stop in and see the car you are interested in. We can assist you in any way. Thank you!

Joe when you came in we said "no joy rides" before financing was in place, and after you came with your check we let you take it to Gunther the Mercedes mechanic here in Rock Hill and have the car looked over. That was the 1st of two test drives you made the second was the following day. Gunther detailed how expensive these cars are to work on and despite his warnings you chose to purchase anyways after sleeping on it overnight. We also informed you of the amplifier and window regulator issues the first time you came in and hid nothing. You also have a 2 year warranty in place on the

Joe when you came in we said "no joy rides" before financing was in place, and after you came with your check we let you take it to Gunther the Mercedes mechanic here in Rock Hill and have the car looked over. That was the 1st of two test drives you made the second was the following day. Gunther detailed how expensive these cars are to work on and despite his warnings you chose to purchase anyways after sleeping on it overnight. We also informed you of the amplifier and window regulator issues the first time you came in and hid nothing. You also have a 2 year warranty in place on the car so maybe some of the issues are covered. Unfortunately, sometimes used cars do have problems and the mechanic even warned you of the costs of owning an S-Class Mercedes. We sold the car at a $4,000 discount from NADA retail in good faith and you have a very unique car with sport package, night vision, adaptive seats, and dynamic cruise control. We hope things work out but we are definitely not deserving of being called crooks or of a 1 star review. Less ...

We apologize for missing your credit application, we were short staffed the last 3 weeks and would like to help you get financing but we need more information like check stubs, a utility bill, and a copy of your license. We'd love to earn your business!

What was misrepresented specifically? we try to represent our cars accurately but these are used cars with used car wear and tear. Hope this helps!

We probably sold the car you were looking at online before you could make it down. We appreciate the interest but not the 2 star review. Thanks!

We apologize for the inconvenience but after demoing the car we sold it at the auction because of a suspension issue. We gave you the "run around" but it was because we only sell good vehicles. Also its no reason for you to give a bad review when we had your best interest in mind. Hope this helps!