Toyota of Gastonia

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Express Lube, New Owner Events, Rent A Car, Parts Center, Fleet T.E.D.
Dealer, Toyota Certified Used Vehicles

4821 Wilkinson Blvd.
Gastonia, NC 28056

Sales: (704) 824-7777

Service: (704) 824-7777

Today 9:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jul 1, 2018
mkn070603
After I called and made and appointment to check out the car I was interested in they send that vehicle to the auction where it was sold. Even after that fact they still send me a text asking to confirm my appointment assuring to take great care of me.....how sad. Clearly, one department doesn't know what the other doing.... Thoroughly disappointed !!!
Jun 14, 2018
Sales person contacted me promptly and also returned a call promptly.
Jun 1, 2018
Good service, nice people.
May 29, 2018
Tk3000
Great!
May 25, 2018
GuruWH3W4
Dealer said the car was available and schedule test drive. I arrived for test drive and was told car was off to get hail damage repairs done and not available. Checked my email later and saw that dealer had sent email prior to scheduled test drive, stating the car was with another customer for an overnight test drive. Not sure what to believe.
0 people found this review helpful.
May 8, 2018
GuruWB1P4
Michael Urig was the best. He was not pushy, understood my situation,and I got the car I wanted,and great deal .
May 4, 2018
Hugo and Kelly were the very best!
Apr 14, 2018
Christmas was very helpful and provided me all the information I asked for about the car. Although I did not purchase the vehicle, it was a pleasure working with Christmas!
Mar 26, 2018
Puncho524
Lamar is the best stayed in contact an had everything ready for to sign 20 minutes in an out...
0 people found this review helpful.
Mar 21, 2018
I got the car without any hassles. The experience was great.
Mar 2, 2018
That answer all my questions
Jan 18, 2018
Guru9QL9C
They replied, but did not send further pics as requested.
Jan 7, 2018
Our salesperson was very polite and helpful. He answered all of our questions and tried to keep us entertained while we were waiting to sign the title papers. The only complaint we have about this dealership is that there was only one person who could meet with us to sign the papers and we had to wait for over one hour while he finished with some customers who were financing and trading and whatever else. We were paying cash for the car and signing only took about ten minutes after we finally got in there. We live about two hours away and waiting for that long put us driving home late.
2 people found this review helpful.
Dec 18, 2017
Responded next day and was able to get in and test drive
Nov 20, 2017
Ronnie James
They got back to me fast because I live in Columbia Sc. They listen and met my every need! I was treated like I was a repeated customer! The process of buying the car was fast and easy! Everyone I spoke with was very nice and friendly!
2 people found this review helpful.
Aug 5, 2017
Friendly staff on the phone when I visit the dealership no one waited on me
1 people found this review helpful.
Jul 30, 2017
Guru9JD8H
Excellent
1 people found this review helpful.
Jul 20, 2017
Guru9Z6YS
Didn't get car from there but Dan M on their sales staff was incredible and went above and beyond....
2 people found this review helpful.
Jul 1, 2017
The dealership listed the 4runner prior to it actually be ready for sale with a price. I really believe this is misleading consumers and that purpose is to collect your contact information for future marketing. Very disappointed about this tactic.
4 people found this review helpful.
Jun 15, 2017
volman1968
Made car shopping and buying easy. Their pricing is very attractive and made our 3 hour worthwhile. Richard was our salesperson and was a pleasure to deal with. Highly recommend. No hodden gimmicks, easy in and out.
1 people found this review helpful.
May 2, 2017
Quattroporte_712
My experience at Toyota oh Gastonia was absolutely great!!!!! Their staff is very friendly and knowledgeable. The guy that helped us was Hugo Esparragoza, great guy!!!
1 people found this review helpful.
Apr 3, 2017
Toyota of Gastonia gave us excellent service on our purchase of a Corolla LE Eco. Our sales consultant, Melissa Holland, was the best we have ever had. Not pushy and all, but very responsive to our every question and concern. We did all of our shopping on line and on the phone this time.Toyota of Gastonia was one of four dealers that we dealt with on this purchase. Our local Toyota dealer didn't seem interested in our business. The other three dealers, all an hour and a half away from our home in Boone, said they had the car that we wanted. As it turned out all the others were lying, but Gastonia really did have it and Melissa told us the truth at every turn. My wife wanted black seat covers, which apparently is rare in this model, but that is one of the disadvantages of shopping on-line. Some said they had what we wanted, but didn't. Others said they didn't have it but could get it from another dealer or order it direct from Toyota (6 weeks). We had to take a break in our shopping and negotiations for a family emergency. Melissa wished us well and said she would be waiting when we got back. As soon as we got back in town, we got in touch with all 3 dealers - but Melissa at Gastonia was the only one who told us the truth - and answered all our questions. One other dealer tried everything they could to just get us to come down and get locked a little jail cell/sales room. Another had 5 different sales people try to work with us but none of the 5 answered our phone calls, texts, or emails. When we pretty much made our decision on Toyota of Gastonia, we started stepping up our communication with Melissa. When it got down to the wire, Melissa responded to our questions by email, text, and phone calls. I counted and in one 3 hour period Melissa responded with 11 texts, 3 emails, and 2 phone calls. When we finally made our decision - after about 3 weeks - we still had never even seen the car in person, but were pleased to learn that everything Melissa told us was indeed true. We love the car and we loved the experience. Thank you, Toyota of Gastonia and thank you Melissa Holland!
3 people found this review helpful.
Mar 5, 2017
I appreciated the dealer calling me back and reducing the price on the car. Unfortunately, I was not able to go there in time to buy it before someone else did. But the dealer was fair and it was appreciated. I would go to Toyota of Gastonia again if they had a car I was interested in.
1 people found this review helpful.
Feb 12, 2017
The price for the car was incorrect. I called to confirm reason for low price, this was answered. I drove 45 minutes to see the Corolla only to be met outside to be told the car was $3000 more than it was advertised as. Ridiculous! Never do business with this company.
5 people found this review helpful.
Feb 1, 2017
Was contacted by dealership regarding car. All questions were answered.
1 people found this review helpful.
Jan 16, 2017
Sent e-mail back to dealer and they did not respond to my e-mail . They sent back in script e-mails . Did not answer my direct questions about the offer sheet that was sent to me on 2017 Highlander . Dealer did not make a effort to answer my questions on the Highlander , local dealer said the offer was bogus and not possible to make .
2 people found this review helpful.
Jan 4, 2017
Loved this dealer! Everyone was super nice and patient! Helped us get what we wanted thanks Hugo!
1 people found this review helpful.
Dec 7, 2016
great experience, very friendly
Nov 30, 2016
answered all my questions....
2 people found this review helpful.
Read 19 old reviews
Sep 30, 2014
Excellent
Sep 16, 2014
Wearing me out with emails !
1 people found this review helpful.
Sep 2, 2014
Vendor responded quickly.
Aug 13, 2014
Average
Jul 31, 2014
Found one closer to us.
Jun 29, 2014
responded. the car I was interested in was sold; did not try to offer other vehicles
0 people found this review helpful.
Jun 9, 2014
Responded right away very nice
May 28, 2014
Great dealership ask for Aaron
Apr 21, 2014
responded right away but I| am still in tire kick mode!
Mar 25, 2014
Very good experience. Salesman Rick is an asset. Business manager can be more friendly.
Mar 3, 2014
Responded quickly
Feb 19, 2014
We had already found a truck before they responded
Feb 16, 2014
Bad experience. Contacted several times, they never sent links/pics then when I followed up they sold the truck. I kept getting put off on why they couldn't do it. Overall poor professionalism.
Oct 3, 2013
rcapers
Priced too high
Sep 6, 2013
Got the car for the price I wanted to pay. Excellent service even after the sale! I would recommend them to anyone. Brian in internet sales was awesome.
Sep 6, 2013
Very responsive. Easy to work with.
Jul 3, 2013
Tough negotiators but they gave me a very fair price on the vehicle I was buying. Service was good and I didn't feel beat up.
Feb 26, 2013
Brain Warren was great to work with.
Feb 17, 2012
Extremely nice people who are willing to help

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