Sheehy Subaru Springfield

6571 Backlick Road
Springfield, VA 22150

Map & Directions

http://www.subaruofspringfield.com

Sales: (571) 200-0441

Service: (888) 713-0309

Today 9:00 AM - 9:00 PM (Open Now)

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Sales Reviews (37)

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Sep 2, 2019

psuuuuu

A big, big shout out to Internet Salesman Sameh Alrayes, Salesman Bill Enkhbold and General Sales Manager Chris Barr. I highly recommend Sheehy Subaru. We drove 120 miles each way for this car and the amazing deal. Over the 20+ emails I sent him, Mr. Alrayes responded promptly and answered every single question or request I had without hesitation. Mr. Enkhbold was knowledgeable and made the process quick, easy and painless. Mr. Barr, a man of his word, was super friendly and made me a deal I couldn't pass up. It's very clear that Mr. Barr is a people's person. Everyone at the dealer was friendly, pleasant and jovial. Not a single person was pushy. I also wanted to thank the Finance Manager Mohammed Ali who was both funny and professional and Internet Sales Manager Tom Reber who can count cash like a true professional. Thank you Sheehy Subaru!

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Response from current dealership:

psuuuuu, thank you for sharing your positive experience with our dealership. We are happy to hear you received outstanding customer service during your visit! We appreciate your business and hope to see you soon.

Aug 20, 2019

Hongmei

It was pleasant experience with Sheehy Subaru. They are very helpful.

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Response from current dealership:

Hongmei, thank you for your positive feedback! We are happy to hear that our dealership was able to provide you with outstanding customer service.

Aug 13, 2019

Maria

Very friendly, informative, patient. Great experience.

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Response from current dealership:

Maria, thank you for your positive feedback!

Jul 30, 2019

Adam

I was told the car was being cleaned and later that day I received an email telling me it was sold. When I first contacted the dealer they had stated as soon as it was cleaned they would contact me to test drive this vehicle and they did not. There were no photos or description of the exterior/interior leaving me to wonder if they ever intended to sell the car publicly or if it went to a friend or family member of the dealer. This has happened before at Sheehy in the Richmond area so it leaves me to believe that they are not someone to help with my next car purchase.

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May 19, 2019

Stephen

They were fantastic

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Response from current dealership:

Stephen, thank you for your positive feedback!

Apr 29, 2019

Emilio

Really poor experience at this Sheehy dealership. The staff did not listen to my needs and were trying to push me to finance through them. I came in and explicitly said what I had to offer and members of the staff dismissed what I had said. Also, the salesperson mislead me to buy a car that was not Certified Pre-Owned when actually I specifically said I was looking for a CPO car. He had mentioned it was CPO in the beginning but by the end of the day and when it came to close the deal, he then tells me it was not CPO.

2 people found this review helpful.

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Apr 19, 2019

Tony

Very friendly, unfortunately the vehicle was sold already.

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Response from current dealership:

Tony, thank you so much for your feedback. We regret to hear that the vehicle you were interested in was sold, but we would be more than happy to try and find you a similar vehicle. Please don't hesitate to give us a call anytime if we can further assist you in finding the perfect vehicle. Thank you!

Apr 6, 2019

GuruLYH2S

They were very busy but accommodated us well. They responded right away and we test drove the car within a few hours. The car was accurately listed and clean.

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Response from current dealership:

Thank you so much for the 5-star rating! We appreciate your review!

Mar 22, 2019

jameskim2753

they are try to sale it's good

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Response from current dealership:

Thank you so much for the 5-star rating!

Mar 20, 2019

Reuter61

Have only emailed and talked on the phone. They gave me a great price on a new Forester and did a line item breakdown of the offer. the manager gave me an all- inclusive out-the-door price in an email the first time I asked! If I decide to buy a Forester it will be from Sheehy Subaru in Springfield, VA.

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Response from current dealership:

Thank you so much for the 5-star rating Reuter61!

Mar 19, 2019

Hatkinson

Antonio was helpful and we went over all my options.

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Response from current dealership:

Hatkinson, Thank you so much for the 5-star rating!

Mar 3, 2019

Bobbie

Great experience! Great deal!

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Response from current dealership:

Thank you so much for the 5-star rating Bobbie! We appreciate your business and hope to see you soon!

Feb 6, 2019

GuruBJ9PX

Adam at Sheehy was very helpful and though, as a result I purchased my car from there and would not hesitate to purchase a car from them again.

3 people found this review helpful.

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Response from current dealership:

Thank you so much for the wonderful review! We are so glad that our team took such great care of you, and look forward to seeing you again next time!

Feb 5, 2019

Chris

Quick response

2 people found this review helpful.

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Response from current dealership:

Thank you for the great rating and review, we truly appreciate your business!

Feb 2, 2019

jbhhhauto

great dealership super fast response great to deal with

2 people found this review helpful.

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Response from current dealership:

Thank you for the great rating and review, we truly appreciate your business!

Jan 28, 2019

Alison

This is the car I bought - everyone at Sheehey was exceptional - this was my easiest car buying experience ever!

2 people found this review helpful.

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Response from current dealership:

Thank you so much Alison for the wonderful review! We are so glad that our team took such great care of you, and look forward to seeing you again next time!

Dec 26, 2018

Jojo

Great

1 people found this review helpful.

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Response from current dealership:

Thank you for the 5 star rating! We look forward to seeing you again next time!

Dec 26, 2018

GuruBDWTV

Dealer contacted me really fast but it was only then I discovered they have $1,000 reconditioning fee and $1,000 processing fee which is really extreme. That explains a low price.

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Response from current dealership:

GuruBDWTV, we appreciate your feedback, but are wondering if perhaps you have us confused with another dealership? Our processing fee is not $1,000, but there are some other local dealerships that are. Please don't hesitate to give us a call directly at your convenience if you'd like to discuss this in more detail and hopefully we can assist you in getting you into the car you are interested in. Thank you!

Dec 12, 2018

Dan

Typical dealership game playing and lack of honesty. Failed the to return my call in a prompt manner when asking for final price. Business Manager called the night before visiting the dealership and said the car had been sold. Day and a half later received another call from Adam, who now stated that the car didn’t sell and was now available. Avoid this dealership at all cost.

1 people found this review helpful.

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Response from current dealership:

Dan, we regret to hear this and sincerely apologize for any miscommunication on our end. Please don't hesitate to give our General Manager, Russ Zakeri, a call directly anytime to discuss this further and to hopefully help restore your faith in our dealership. Thank you and we hope to hear from you soon.

Nov 12, 2018

Chris

Very awful experience! , I felt creep my sales person saw me coming and he was driving the car I wanted in circle around me to see if I was the person who he was waiting for , and after I got out I told him that my credit was average and I wasn’t sure how much I was making short story he didn’t even bother to try to get me approved even I have 4-5 thousand negative equity I told him I did not care how much was it aslong I walk out with a new car but like I say he didn’t bother to try or bother to walk me in the dealership 0 stars

1 people found this review helpful.

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Oct 23, 2018

MikeERWNC

Be careful with this dealer - 800.00 Doc Fees. The price looks amazing, but when you contact the dealer, the good price quickly goes away. I was buying sight unseen. The internet sales guy was all about closing the deal. Never once did he mention the 800.00 doc fees. I had to ask twice for the OTD price. Granted my OTD price did not include Title, Tax and Tags as I was going to take care of that when I made it back to my home state. I can only imagine what a local buyer will end up paying for the same car. With high doc fees, TTT, The good deal goes south really quick. I wish the dealerships included the hidden Doc Fees in their listing... Today's car sales 150.00 for fees is OK, but 800.00 will absolutely kill any deal and is just robbery from dealership. I tucked my tail between my legs and ran away from this dealership. I can get a better deal somewhere else.

2 people found this review helpful.

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Oct 12, 2018

Samuel

The dealership responded to our inquiry promptly. The salesman did answer our questions and invited us for a test-drive. We did test-drive the car along with other similar autos that were available at the dealership. In the end, we ended up purchasing a different vehicle at another dealership. I called the sales rep to inform him that we were no longer in the market. He wished us good luck and said we had purchased a good auto based on reputation and ratings. I appreciated that the rep did not try to belittle the competitor or our choice of automobile. My wife and I had a very pleasant experience at this dealership and we will consider them again when it comes time to purchase a vehicle for our kids as they go to college.

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Response from current dealership:

Thank you Samuel for the great rating and review, we look forward to seeing you again next time!

Jul 22, 2018

Finnfrock

Too pushy, contacted me almost everyday asking when I was coming in even after I told them I could not come in untill the weekend.

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Response from current dealership:

Finnfrock, we sincerely apologize. We appreciate your feedback and if there is anything we can do for you, please don't hesitate to let us know.

Jul 10, 2018

GuruDQVDF

The car had been in an undisclosed accident. There was damage to the hood and right front fender. The front bumper was new. I will not go back. Caveat Emptor

3 people found this review helpful.

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Jun 29, 2018

Matthew

Very easy to do business with. Let me know everything I needed to know up front. Great car buying experience.

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Jun 24, 2018

GuruWCNWD

All the staffs are very friendly when I went there to see the Lexus RX350.

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Apr 6, 2018

Dawn

They took care of me and got me in and out with vehicle I wanted!

1 people found this review helpful.

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Mar 27, 2018

victor

Did not want to negotiate didn't want to even help me with transporting the vehicle to my house discussion ended quickly never heard from again

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Response from current dealership:

Victor, we are very sorry to hear that we couldn't come to an agreement on the vehicle you were interested in. We'd be happy to discuss this in further detail with you anytime. Please don't hesitate to give our management a call directly at your convenience. Thank you.

Feb 28, 2018

Sophie

Promptly answered questions.

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Jan 19, 2018

Jack

Replied quickly

1 people found this review helpful.

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Jan 8, 2018

John

Dealer responded right away.

1 people found this review helpful.

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Dec 29, 2017

Mary

The sales people were great & offered excellent customer service! They were very attentive & answered all of my questions.

1 people found this review helpful.

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Dec 28, 2017

Nakeiax

The car I was interested in was sold when I contacted this dealer but I was greeted warmly and kept informed. They appeared willing to help and that's always appreciated.

1 people found this review helpful.

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Dec 15, 2017

Audrey

I was shown and test drive a 2017 Subaru Forester 2.5i Premium instead. The supposedly new car was poorly maintained, with dust over many exterior parts. Sales rep. was friendly and explained well, but tried hard to push for same day sale.

0 people found this review helpful.

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Dec 7, 2017

Troy

Contacting the dealership and they responded back to my request. Did not end up buying a vehicle as it never went to market.

0 people found this review helpful.

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Nov 27, 2017

Dan

I've only had a couple of emails back and forth with this dealer, but so far I am happy with them.

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Oct 9, 2017

Richard

Good!

1 people found this review helpful.

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Read 33 old reviews

Sep 9, 2017

Velampalli

This was the worst dealer that I have never experienced in my lifetime. Their was a pre ownerd cars sales manager whom I came and took owners bill. I asked him to hold the car till day after tomorrow morning. When I asked him it was already evening. On next day I requested my bank to send check for the price I was quoted. They sent me the check overnight. By the time tried to approach then as i told they told me that the car was sold yesterday. And they didn't even inform me on that day they sold. Now I lost deal and have to return my check and get a new check which is a lengthy process. Don't ever go to this dealer. Better try some others. Except this subaru.

5 people found this review helpful.

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Response from current dealership:

Velampalli, please accept our apologies for any miscommunication and inconvenience. We certainly would like nothing more than to be able to earn your business and we regret to hear that you were not properly informed that the vehicle you were interested in was sold. Please don't hesitate to give our General Manager, Russ Zakeri, a call directly at your convenience so we can discuss this further. We appreciate your feedback and hope to speak with you soon. Thank you.

Jul 25, 2017

Eugene

The guy selling me the car had no clue about ANY features of the car. Also tried to low ball me for my trade in by 4K until I pulled out the carfax report I got that morning and he then tried to play it off. I got the car but this place is garbage

4 people found this review helpful.

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Response from current dealership:

Eugene, I regret to hear that you feel this way. We certainly want you to be happy with your vehicle and your experience with our dealership. Please don't hesitate to give me a call directly anytime to discuss this further. Thank you. -Russ Zakeri, General Manager

Jul 14, 2017

Kimberly

Salesperson was pleasant and very personable. He wasnt pushy or aggressive. Don't like the dealer policy of no haggle on pricing especially since it is not advertised or written anywhere noticeable.

5 people found this review helpful.

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Jul 9, 2017

Lenel

Excellent

0 people found this review helpful.

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Jul 9, 2017

Tim

Provided information in a timely manner, vert professional. Awaiting pictures. Antonio was prompt and professional, in a friendly way. Considering traveling to Va.

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Jun 7, 2017

Michael

Dealer contacted me right away. They were professional and respectful. I wanted to discuss pricing before traveling to dealership, because they're over 80 miles away from me, but they preferred to do negotiations in the dealership.

1 people found this review helpful.

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May 25, 2017

Nurse1010

Great car great service I will come back!

1 people found this review helpful.

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Mar 18, 2017

Pony_635

Professionals all the way across the business, I'll definitely buy again from this Team

1 people found this review helpful.

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Feb 23, 2017

Beverly

We were close by and texted the dealer to make sure the car was still available, but they never answered, so we called. The car was still available, so when we arrived, the car was pulled out front and ready to test drive. Our salesperson, Angel, was very professional, and his manager was very reasonable. All said, it was a very smooth transaction. My only complaint was that I had no warranty other than the one on the car from Subaru, so it was a little uneasy driving off the lot with a used vehicle with no guarantee, (even 30 days), but then, they are a Toyota dealer. By the way, your ad says the car has 16,453 miles, but it had 10,000 more miles, but I love it anyway, and I am very satisfied with the whole experience.

1 people found this review helpful.

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Feb 5, 2017

Mondial_767

Was quick to respond. Decided not to buy the vehicle.

1 people found this review helpful.

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Dec 29, 2016

Roy

very fast communications

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Dec 19, 2016

Anthony

Great experience dealing with the salesman and the whole process of purchasing a vehicle through them.

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Nov 1, 2016

Mike

It took a lot of work on my part to get a price I was comfortable with. But enventually by comparison shopping I found something a little bit better at another dealership. Sheehy people are nice and pleasant to work with.

1 people found this review helpful.

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Oct 8, 2016

Jerry

I called about this car and was told it would be clean when I arrived on Saturday. It was not clean. Nice salesman and was appologetic. I had to move on.

1 people found this review helpful.

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Sep 23, 2016

Justin

Pleasant

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Sep 7, 2016

Anedrea

Extremely happy with the car I've bought!!

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Aug 24, 2016

steve

I did not get there to look at the car as I found something else. But got a response from Tom almost immediately, telling me the car was there and 2 names of people to talk to. I'm sorry that I can't share a personal experience, but feel with their quick and not pushy response, that this would be a good place to deal with.

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Aug 19, 2016

philip

Car was not in the dealership during our appointment time

3 people found this review helpful.

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Jun 4, 2016

George

Great deal, and great place to test out the car. Staff was very lively, funny, and helpful. Will for sure keep this dealer saved for future visits.

1 people found this review helpful.

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May 5, 2016

Sandy

They have a history of not taking car off the list. They emailed to say they would call. I responded only if they still had the car I was interested in. they never called, but the car is still listed on CarGurus.

2 people found this review helpful.

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May 5, 2016

Javier

Andrew was awesome, got a great deal and we bought the Honda......

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May 4, 2016

jimmybicycle

First dealer did not respond, when we first called them they said car was sold. Then car was back for sale and we bought it.

1 people found this review helpful.

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May 2, 2016

randi

Immediate response and very helpful.

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Apr 28, 2016

Rah-Jahunn

Good

0 people found this review helpful.

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Apr 8, 2016

Mary

Salesman was courteous. Went over everything in the car with me. Went over carfax and fees involved. Called me later when car sold so I wouldn't make a wasted trip back.

2 people found this review helpful.

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Mar 31, 2016

Emmanuel

really good

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Mar 18, 2016

Oscar

They don't remove the cars when they sold it from this page cargurus

2 people found this review helpful.

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Feb 22, 2016

carlos

bad customer service.

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Apr 23, 2014

GREG

was initially told car was sold, then a salesman said vehicle was available and lastly, I get an e-mail from manager saying vehicle was unavailable

2 people found this review helpful.

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Apr 10, 2014

Glenn

As all dealers they do not want to answer questions via email. They want you to call. They do not understand how e-commerce works.

1 people found this review helpful.

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Mar 6, 2014

Joshua

Car had mechanical issues that prevented the dealer from selling it. They were upfront about it.

1 people found this review helpful.

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Feb 8, 2014

Hugh

Dealer sent email acknowledgement

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Sep 4, 2013

Brian

Great communication.

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Sheehy Subaru Springfield