Stohlman Subaru

Waste of time talking to. Uninterested in helping or discussing potential trade value etc. just want to get u in dealer for a sales pitch.

Joke of an offer on my loaded Honda Odyssey as a trade. I drove 110 miles to look at a truck. Truck was great. Salesman tried pretty hard, but didn’t come close to what I was looking for. Sales managers were too much big city for me. I asked my local car dealer to find me what I was looking for, 3 weeks later they found it and had everything drawn up. I just went and picked it up. Stick with your country car dealers. Big city car sales is offensive

It took a lot But Rich Tommy and Henry made it happen.

They were very good on getting back to me. I just haven't made up my mind yet

Great job providing what I asked for!

Very professional. Good customer service. They went out of the way to make it happen to my best interest and benefit. I purchased the car.

Jeff was very helpful and made the process of finding the perfect car easy.

Excellent experience. Salesperson was knowledgeable. No surprise fees when we got there. Would definitely buy here again!

It was a great experience. The associate Michael C. was very pleasant and knowledgeable. The finance managere was nice too. My experience was much nicer at Stohlman than a dealership in MD. The other dealership experience left me not wanting to deal with a dealership at all, but Stohlman's was very nice. I would buy from them again.

Phenomenal dealer with excellent customer service. My salesman Paul a Sturk was a pleasure to deal with.

I had a great experience with Abe. He was knowledgeable and took the time to go through every feature. He got me the out the door price I needed before even coming in to do paperwork. Very pleased! Thank you Stohlman for making this process smooth and easy.

Salesman kelvin helped me and attended me very well and ended up getting that car same day, and the rest of the team there were very professional as well thank you for making my first time a good experience

NEVER buy from these people. I'd give them no stars if I could. I went in yesterday originally to buy a Ford Focus, and was told it was sold already, but was offered to test-drive a Fusion instead. I drove the Fusion and fell in love with it, but noticed a buzzing behind the dash when I hit the accelerator. Jim assured me it would be fixed before I buy the car. I offered a down payment but he said it wouldn't be necessary, all he needed was a signature. I signed all the paperwork, we shook hands on it and he said he'd call be today for a follow up about the repairs. I wake up to a call this morning saying that the Focus I came in for had in fact not been sold, just relocated. Lack of communication is a big issue with them. I then get a call from Jim that my Focus that I had SIGNED ON had been sold from under me. I am beyond furious with the unprofessionalism of this place. Don't waste your time.

Car wasn't there anymore but made sure to follow up.

Salesman was pleasant and attentive

ABI was great guy

They got back to me quickly with the answer to my question about pricing on a car. They seemed easy to deal with.

Very quick to respond to inquiries.

Great deal and honest dealership

I had a very good experience with the contact at this dealer.

Excellent customer service!

Excellent response rate, excellent offer, made a deal!

Car ready! Sales Person Ready! Took the test drive and no hard sale. Great Coffee! Exactly what you would expect from a professional dealership.

Cars have a $1295 "reconditioning" fee added onto sticker price, along with $699 processing fee. So the list prices are basically nonsense. I don't start a buying relationship by being lied to, so I decided to pass on this one.

I contacted a dealer at Strohman Volkswagen in Vienna about a 2015 volkswagen TDI. We made an appointment to see the car on Monday. I took the day off and drove over an hour to the dealer to meet him. When I got there he showed me a different car. I told him that was not the car we had discussed. Apparently, the car I wanted sold over the weekend but he did not tell me that......because he wanted to get me to the dealership to sell me another car. I did not appreciate him not being honest with me. I would never buy a car from him. He did not represent the dealership in an honest, professional way.

Helpful, prompt contact

I was contacted promptly, but decided to buy a different vehicle and so did not follow up.

Great salesman, but unfavorable dealership practices. Reconditioning fee ($650ish) not included in listed price. Also rusted brakes from car not being used for a while were the buyer's problem.

Abi was his name. Terrible customer service did not respond to my follow up inquiry. Let me come from quite a distance to only find that the car had been sold. Was avoided at lot. Who does that?

Very professional group and eager to assist...

Our sales rep, Sultan, was very knowledgeable about the car. He was very professional and very pleasant to deal with.

Because I am in a different state, I was looking for someone that would communicate well. The dealership overall is probably fine, but the individual I dealt with from the beginning, was average. I did not want to risk a trip out of state, to by a car, based in 'average communication.' The pricing in the vehicle, I must admit, was more than fair.

Courteous and responsive Found the right car

Someone at the dealership contacted me and stayed in touch until I told him that I wasn't going to buy a car right now.

Unfortunately, I cannot recommend Stohlman due to their dishonest and shady sales practices. I offered to buy a car for the on-line listed price (as seen on Cargurus) and they refused to sell it at that price but offered to sell it for $3000 more than the online price. I recently searched for a replacement vehicle for our recently totaled 2011 VW Tiguan. I found a listing online from Stohlman that listed a 2017 Tiguan Wolfsburg for $19,999. It met our list of requirements and seemed like a good deal, so we visited the next day. On April 8th at 12PM we stopped by Stohlman, unscheduled, to look at the car and discuss buying. The vehicle was listed on Cargurus as a demo vehicle with ~5k miles. I was directed to a salesman, Harry, and told him I was interested in seeing the demo Tiguan. He said, "We don't sell demo vehicles". I replied that I saw one on-line so he said he would check. After viewing a new Tiguan as an example, I showed him the ad on Carguru's and he was able to find the number in their system and consequently the vehicle on the lot (which was labeled "DEMO" on the windshield). We looked at it, liked it, and told Harry that we would like to buy the vehicle for the advertised price of $19,999. He said he would have to discuss with his manager, because he wasn't aware that car was for sale. He (Harry) returned several minutes later and said he couldn’t sell the vehicle at the listed price because it was too low and they wouldn’t make any money on it. I replied, “Why would you list it at that price?” and he had no answer. I said I would like to speak with his manager to discuss why the vehicle that was still for sale was not saleable at the price it is advertised. Harry’s manager came out about 15 minutes later and explained that he would have to have permission from a senior manager in order to sell the vehicle at that price. I found it odd that they would require additional approval to sell a car at a listed price but was willing to wait. I made it clear to the manager that I was only willing to buy the car for the listed price. After 15 minutes of waiting, Harry returned with a buyer’s order of the listed price $19,999 (plus delivery, doc fee, taxes, tag, and title). He shook my hand and said “OK, the senior manager agreed and we will sell it to you for the listed price.” I agreed and he gave us the paper work to start filling out for purchase. He left to deal with another customer while we filled out the paper work. Harry returned several minutes later, after we had just finished completing the paper work and announced they could no longer sell the car for the listed price but for $3000 higher than the online advertised price. Confused, I asked why he would now recant his previous statement of agreeing the sale and even giving us a buyer’s order with the price. He replied, it was a mistake. I demanded his manager explain. After waiting another fifteen minutes, the manager emerges and says that Harry wasn’t supposed to agree to the sale. I asked why he would give us a buyer’s order with the agreed price. He replied that it was meant merely as an example to show us the calculation of the sale at that price but not intended to be a sale. He remarked that he listing online was a miscalculation on Carguru’s part and it doubled a discount that was not supposed to be there. I said, I’m sorry that your employee has agreed to this without your consent, but this is not my problem. We had agreed to a price, shook hands, and completed paper work. He said, “What do you want me to do? Fire Harry? OK, Harry you’re fired.” Apparently, he felt this was a great way to handle the situation. Mind you, this is on the showroom floor and I got the feeling that Harry had been "fired" many times before in a similar role-play at Stohlman. At this point, I had seen enough to know this was not somewhere to do business. I said, I’m sorry that you couldn’t be honest. I was willing to buy the car for the listed price but I will not pay $3000 higher than your online listed price. After this, we left. Unfortunately, they are not willing to sell vehicles for the advertised prices but would rather bring you in the door and then sell the vehicles for higher prices.

While I didn't buy the 2011 GTI, I bought a 2013 from the same dealer and was very satisfied with the purchase.

Dealer was very friendly, going out tomorrow to look at the car

Unfortunately, i cannot buy cuz of bad credit, but they were excellent! If i have chance to buy another vehicle, i will definitely visit here.

quick reply, salesman came in on his day off to deliver the car. kudos to you sir!!

The folks at Stohlman were excellent and very helpful. I would recommend purchasing from them with one caveat: Virginia's processing/documentation fees are a joke. Yes, you will be told that everyone has to pay the same fee, but it is pretty clear to me that the practice is a way to pad profits. I was told by Stohlman that the guys down the street charge $899, so that there $599 fee would sound reasonable. Obviously, I negotiated the price down with this info in hand. Doc fees in my own state aver $130 and $490 in VA. It would be hard to convince me that the true cost to dealer differs this much. Edmunds has a helpful chart so that you know what you are getting into before you go to buy. https://www.edmunds.com/car-buying/what-fees-should-you-pay.html#chart

Great car for great price. Great salesperson.