Russ Darrow Kia of Waukesha

2141 E Moreland Blvd
Waukesha, WI 53186

Sales: (414) 422-8789

Service: (888) 734-3317

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Instant Market Value of $11,939

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Location: Waukesha, WI 53186

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Good Deal
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Instant Market Value of $12,833

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Location: Waukesha, WI 53186

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Good Deal
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Good Deal
$936 BELOW
Instant Market Value of $24,535

Price: $23,599

Mileage: 10,889

Location: Waukesha, WI 53186

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Fair Deal
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Fair Deal
$808 BELOW
Instant Market Value of $24,407

Price: $23,599

Mileage: 12,803

Location: Waukesha, WI 53186

Average time on market: 17 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Ebony Black Description: Used 2017 Kia Sorento LX V6 AWD for sale - $23,599, 12,803 miles with Bluetooth, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 10, 2017
Quick contact after I indicated my interest in this vehicle; a sales representative asked relevant questions regarding what I was looking for regarding mileage, price range, etc. so other possibilities that fit my budget could be brought to my attention. Overall positive contact for me.
Is this review helpful? Yes | No
Apr 3, 2017
bzacon
Dealer tried to push car on me which was in very poor condition, engine smoking and power steering issue. Also, car had tired automatic transmission unlike listing of Manual transmission. Transmission had issues as well as engine and steering system.
Is this review helpful? Yes | No
Feb 24, 2017
The dealership responded to my e-mails in a timely manner. Both of the cars that I was interested in sold so I never continued to look through their dealership.
Is this review helpful? Yes | No
Feb 1, 2017
Nellygorda
Kinda friendly, hard to negotiate with. If you are happy to pay listing price go for it. Other wise dont waist your time trying to negotiate a deal.
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Oct 18, 2016
Sales person Karen was really nice and professional
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Sep 18, 2016
Great experience. The car was as described. We worked with Dez and he was amazing!!! Thanks for coming in after your shift ended to get the deal done.
0 of 1 people found this review helpful.
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Sep 15, 2016
I didn't enjoy the lack of response from the person who hat was emailing and texting me but I like this dealership overall
Is this review helpful? Yes | No
Sep 7, 2016
Very nice to work with - just found a vehicle that was more of exactly what I was looking for.
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Aug 27, 2016
The salesperson was very nice. When the sales manager talk to me, I was told that I would have to pay more for the car because I was not eligible for the discounts that they had advertised. I was not a veteran and I was not a recent college graduate. He told me I needed to read the small print. I left the dealership. I was not satisfied with his attitude. I felt it was a bait and switch. I did not like the idea of having to finance and pay more when I wanted to pay in full and avoid the hassle of monthly payments.
1 of 1 people found this review helpful.
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May 26, 2016
This dealer is relentless with their daily emails about getting me in. Often, the person corresponding with me misspells words and incorrectly punctuates (a big pet peeve of mine). If I wanted to come in to test drive, I would like to on my own time. Eventually, an incentive to come in was given in the form of a $25 Russ Darrow gift card. What am I going to spend $25 on at Russ Darrow? A 10 pack of air freshners? I haven't actually traveled to look at the vehicle, and my issue could be limited to one employee corresponding, but some areas of my experience have just been annoying.
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Response from Russ Darrow Kia of Waukesha:

Zach,
We are sorry to hear about your experience please contact josh@russdarrow.com so we can better help you resolve any problems you may have had - Russ Darrow Automotive Group
May 23, 2016
Thuerwachter
Timely response and follow to find alternate car when the car I inquired about was sold.
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Apr 19, 2016
Very helpful ,always called back,
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Apr 9, 2016
Called within 5 minutes. Very helpful. I plan to follow up with the dealer.
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Apr 6, 2016
Was contacted quikley and the person was very pleasant.
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Mar 26, 2016
They were good and handled my situation prifessionally.
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Mar 22, 2016
Great! Just found another vehicle closer.
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Mar 13, 2016
Shawn was a great person I can't compliment him enough
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Mar 11, 2016
Everyone was super nice and went above and beyond what i expected. Talked a lot w our salesperson and he's a great guy! Financing manager was great too! I would recommend this dealer to anyone!
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Mar 4, 2016
Dealer was very helpful and friendly,but the car with the options I wanted was incorrectly listed.
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Mar 3, 2016
My husband and I had been searching for a vehicle for quite some time and we made the decision to drive into wisconsin to look for vehicles. We made an appointment at Russ darrow Waukesha and began out trip. We had to drive six hours one way to get there and we had arranged to see an 08 suburban that they had and an 09 that the Russ darrow Milwaukee had. They said they would have it brought up when I told the woman on the phone we wanted to see that one as well. When we got there the 08 was not ready for us, not washed or detailed, not brought up waiting... We went to look at it and it was dirty inside and out, outside door moulding pieces coming apart from the body, scratches everywhere, tires with wires showing through, bad axle drivers side, bad cv joint passengers side, it had clearly hit something as the bottom black plastic below the bumper was broke! It was not even safe to drive, there were a bunch of boxes on the dealer sheet on the windshield that was marked not legal! We couldn't even test drive it, and the sales man after we pointed out the issues said" I would stay away from that one!" The 09 was never brought up due to a prior appointment being made, which would have been ok if we would have been informed of this before we left to go there to look at one vehicle. We got the call while on the road and in a no service area, never got the message until we were in our vehicle leaving the dealership. We were informed that someone had out cash down on the 09 and we would find out Monday if the loan would go through. The salesman called me Monday and relayed that he would know in 20 minutes if it was still available. I started talking price and he state that they would not budge on the price (16,590)! I still told him I was interested and to get back with me. I waited an hour and called him back to see what was going on, he said he didn't know yet whether it sold or not. I waited all day with no call, finally about 7 pm I called the Milwaukee Russ darrow to find out for myself and it was in fact still available!! I have not heard back from Waukesha since and it is now Thursday!! It was an all around wasted trip for us and a horrible first time car dealership buying experience! Totally disappointed in Russ darrow Waukesha!
1 of 1 people found this review helpful.
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Feb 13, 2016
Quick response
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Feb 2, 2016
called ahead to see if cars we were interested in were available, told that they were and would be ready for our appointment, only one car actually there that day when we got there, neither "ready" for us to test nor was salesman - very frustrating.
1 of 1 people found this review helpful.
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Nov 14, 2015
alttax
This dealer went above and beyond my expectations.
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Nov 2, 2015
Good
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Aug 2, 2015
I received a response and visited one of there other locations. Was a little disheartened when I saw they were selling a car that had been salvaged and claimed a total loss twice for over $9000.
1 of 1 people found this review helpful.
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Read 5 old reviews
May 12, 2015
suzalton
Great customer service/quick response time
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Apr 15, 2015
They were prompt in responding to my online inquiry. My salesman, Brad, was courteous and knowledgable as well as the finance manager, Verbie. There is pretty much no price negotiation. I did purchase the vehicle and I'm very pleased with it. After the first day driving I realized my horn didn't work they brought me in next day and fixed it at no additional cost in less than an hour. The service staff were professional and curteous as well. My overall experience was great, I reccommend this dealer for nice used vehicles.
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Jul 8, 2013
Dealer called back very promptly and was very professional.
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Aug 16, 2011
Belthazar
Raising the price after someone inquires about a vehicle seems to be standard practice, as noted. I was interested in a ‘04 Grand Marquis and their Price History was: Oct 14-$10,935 | May 11-$8,939 | Today: Negotiable [which indicates it would be less than the May 11th price]. However, after they responded to the email sent through CarGurus, I sent an email back asking a few questions and inquiring about the [negotiable] price. I was told they were asking $13,498.00 (have email). That is nearly $5000.00 more than the last price and nearly $3k more than last year’s price. This seems to be classic Bait & Switch.
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Feb 5, 2011
Can't really rate, except for over phone skills were not good.I'm sure they get a lot of calls.I was going to buy 07 monte carlo and I did but the weather was also a factor to getting that far away but If they would negotiate a little on phone like some dealers I would have been there the one weekend that was weather was good.They had raised the price overnight $1400 and was'nt willing to talk about it. Kenny Hines Missouri
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