Rosen Nissan Kia

5505 S 27th St
Milwaukee, WI 53221

Sales: (414) 768-2711

Service: (414) 282-9300

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 4, 2017
GuruZ2XB5
They sold this to me over the phone, then called me back 3 hours later and said I couldn’t get it because he forgot it was sold! I would not recommend this dealer!
Is this review helpful? Yes | No

Response from Rosen Nissan Kia:

Hello GuruZ2XB5,
Thank you for taking the time to write a review to provide feedback. I'd like to hear more about your interaction, as we are always striving to provide the best possible experience. Please contact me at your earliest convenience.

Thank you,
Renee Lois
Business Development Director
Rosen Nissan Kia
414-282-2000
Oct 13, 2017
PackerFan12
Very quick response time and friendly service. I asked for final sale price on a vehicle and they gave me the info next day. HOWEVER, the sales rep emailed me time and time again and since I already bought a vehicle I did not respond. In their final email they asked me to respond “in, maybe, out and jump”.. so they could know if I was sill in the the running for a vehicle or not. What struck me was the last option “Jump”.. the explanation was if “you respond Jump your basically telling me to jump off a bridge.” Jump was a laughable and unprofessional option in my opinion. For that reason I would never buy from this dealer. “Small things make the biggest impact.” I am in sales and travel all over the state and would never say that to a customer. Unprofessional. Period.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Rosen Nissan Kia:

Hello PackerFan12,
Thank you for bringing your opinion to our attention. At Rosen, we strive to be professional in every aspect of our process. In this instance, the "Jump" option of the email was our attempt at being funny and keeping the email lite. We recognize car buying isn't an easy process for most and there are lots of folks who'd like to tell dealerships to "jump off a bridge" (just by nature of hating the experience) and we get that. Again, our attempt to keep things lite. We are sorry that you felt it was unprofessional on our end. We congratulate you and wish y
 More ...
Oct 12, 2017
Great to deal with especially Joe.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 19, 2017
I called to confirm the car was available. They said it was. I have them my number, please call if something changes. I drove from my house in Oconomowoc. I arrived in time for my appointment. They tell me the car was sold that morning. Extremely rude. Clearly my time means nothing.
3 of 3 people found this review helpful.
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Jul 13, 2017
I hope that one day this dealership get their act together, from getting to come in on a day that I was not able to after I specified my availability and later getting texts about " your appointment reminder " the wrong day , the disconnect from Internet sales to the sales floor is unreal
3 of 3 people found this review helpful.
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Jun 20, 2017
drove 1 hour to see car. It was clearly in a front end collision at some time. the hood to right front fender alignment was terrible. none of this was disclosed before hand. i would never do business with them again.
2 of 2 people found this review helpful.
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May 31, 2017
Very fair offer. Nice and friendly.
1 of 2 people found this review helpful.
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May 5, 2017
JELOYO
5
They responded promptly. I was able to set up a test drive, as well as an extended test drive overnight to see how the vehicle would handle where I do the bulk of my driving (in a rural area 40 miles from the dealership, which is located in the city). I ultimately purchased from this dealer, and has happy with my experience.
3 of 3 people found this review helpful.
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Mar 19, 2017
Bikeman215
I bought the vehicle from this dealer, extraordinary experience!
4 of 4 people found this review helpful.
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Feb 1, 2017
they responded back to me and even text me the same day I was suppose to look at vehicle. when I got there the truck was sold on Friday the week before. they didn't even have the since to tell me that it was sold until I showed up in the dealer showroom. was highly let down by them.
4 of 4 people found this review helpful.
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Jan 21, 2017
Great dealership - no pressure, very friendly. Will go through them for my next purchase as well. Very pleased.
2 of 2 people found this review helpful.
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Jan 13, 2017
The right hand didn't know what the other hand was doing wasted my time and money. Taking time off to test drive a car that was already sold! Very crappy sales team.
4 of 4 people found this review helpful.
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Nov 13, 2016
Nash was excellent!
0 of 1 people found this review helpful.
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Oct 21, 2016
I asked for the truck I was interested in to be in the service area on a rack ant tires off so that I could do my own inspection on the underside of the entire truck. When I arrived there it was on the rack and tires were being removed. I did my inspection and asked to take it for a test drive. After driving the truck for 3 hours, I returned to the dealership and made them an offer that they agreed to and we own the truck. This had to be one of my most easy purchases of a truck that I have ever done. They were kind, Allowed me to take the truck for my daughter to look at while on her lunch break, and gave me extra time needed to go over it very thoroughly. I will most certainly do business with them again. AAAAAAAA+++++++++ in my book. Thanks to Todd in the used card department and the finance guy for taking the time to go in depth with me over the extended warranty plan and answer everyone of my questions and "what if this happens" questions. My daughter is so pleased with the truck. She now has one very similar to mine but hers is a model step up above mine with less miles and a year older. Thanks to all involved from My Family to the Rosen Family- God Bless you all and keep up the great work and customer service.
5 of 5 people found this review helpful.
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Sep 22, 2016
Great experience as I acquired the vehicle.
2 of 2 people found this review helpful.
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Sep 11, 2016
Quick response; ready to deal at a price that can work for you. Unfortunately, as we planned to get there to view 3 cars on different occasions, they sold. The salesman, Anthony, did contact me before we left home to notify us that the vehicles sold.
2 of 2 people found this review helpful.
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Aug 28, 2016
Requested call back which was never initiated- only contact was templated emails.
0 of 2 people found this review helpful.
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Aug 26, 2016
Was good quick response
1 of 1 people found this review helpful.
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Aug 8, 2016
Very nice and wanted to help,
1 of 1 people found this review helpful.
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Jun 30, 2016
Had V.I.P appointment, car was not ready for sale. Had to wait to test drive.
1 of 1 people found this review helpful.
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May 29, 2016
Very bad experience !!!!! Online price is cheap, when we went there the same car price is double. They said they already made deal on this car so why do they have it in the parking lot with a price on it? They should put sold sign on it. So bad they just want to get the customer.
2 of 2 people found this review helpful.
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May 22, 2016
Aisha Hines
Ended up not getting the Toyota Yaris but instead I got the Kia Rio5 hatchback and I love it. The dealership sales person (Nate Pfefferkorn) was awesome on assisting me with finding the right vehicle. He was honest and knowledgeable. I will definitely be sticking with this dealership for all my car buying.
3 of 3 people found this review helpful.
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Mar 20, 2016
Minimal contact since vehicle was sold already
0 of 1 people found this review helpful.
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Mar 18, 2016
Muy rapido e fisientes. Y muyb amables.
1 of 2 people found this review helpful.
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Read 6 old reviews
Dec 7, 2015
eroth6120
Timely contact and invited to dealership. The price I was seeking was not available.
1 of 1 people found this review helpful.
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Oct 24, 2015
Easy and pleasant experience. I was able to purchase a car that met my needs.
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Sep 26, 2015
Rosenmotors
I was contacted right away and we purchased vehicle ! Great price and really good service from sales and the finance guy..
1 of 1 people found this review helpful.
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Sep 26, 2015
Dealer responded, great experience, easy to deal with, very friendly
Is this review helpful? Yes | No
Aug 18, 2013
Took too long to get back to me. I went with someone else.
Is this review helpful? Yes | No
Jun 16, 2013
Unfriendly, not helpful, bait and switch tactics
Is this review helpful? Yes | No

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