Russ Darrow Kia Wauwatosa

1901 N Mayfair Rd, Milwaukee, WI 53226

Sales: (262) 383-2467

Service: (414) 778-5700

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Mar 6, 2017
Had appointment to test drive car. Car was dirty. , check engine light was on, it was out of gas, passenger side door was not functioning properly, and no one was there to help me. Then the salesman actually said selling that car was not a priority for them. Obviously.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 27, 2017
First, they did not honor the price that was stated on CarGurus. They said the price changes daily and that I didn't capture the vehicle on the same day as the advertisement. Second, I had a coupon from the Russ Darrow website that verifies that they will honor the highest trade-in value of my car. I had to do a lot of painful negotiating to get that. They push exhaustively to sell add-ons, such as paint protection services and multiple levels of guarantees, etc. That wasted a LOT of my time. I called ahead to express that I already had an approved loan at a low rate. I said if they could beat or match that rate, I would consider their financing. At that time they assured me they could. When I got to the point of settling, they sprang on me that they couldn't meet the financing of my previous offers. Many, many red flags and bait-and-switches. This may be indicative of all dealers, Kia dealers or just this dealer. All I say is beware...they will try to up sell you on everything and waste a LOT of your time. They made a situation that I thought was very straightforward cumbersome and very disappointing. Be prepared for a CON game.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 16, 2016
The people were very friendly during my car buying experience but I have called 4 times now about an issue related to my new car purchase they should resolve and have not received a call back.
5 of 7 people found this review helpful.
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Nov 21, 2016
Horrible, Salesman pushey. Didnt return calls.
7 of 7 people found this review helpful.
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Nov 21, 2016
Your price is out of line. I prefer not to haggle over price but these are out of line. I can hop a flight down to Texas and find one way cheaper similar miles and the body has not seen the winter salt for the past 9 years. If I am going to buy one up here, I need a great deal.
5 of 6 people found this review helpful.
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Oct 20, 2016
Dealer lost our sale by telling us that other dealers were lying about their posted price. We bought from that other dealer and got it below the posted price.
6 of 6 people found this review helpful.
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Sep 8, 2016
Dishonest. Tried to pull the old bait-and-switch. Made an appointment on Tuesday afternoon to look at a car Wednesday morning, drove one and a half hours to get there when I got there they said the car was sold but conveniently had some other ones in the same price range. This is why people do not like used car dealers exclamation point
6 of 6 people found this review helpful.
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Aug 23, 2016
When I was told to ask for a guy they wouldn't get him for me and they told me they sold already after i spoke with them that morning about the car!
4 of 4 people found this review helpful.
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Aug 16, 2016
Any responded very quickly & provided me with enough information to want to test drive it but it was sold before I got back to her.
3 of 3 people found this review helpful.
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Aug 11, 2016
Seemed like a bait and switch, incredible price with low miles and as soon as i contact its sold then am repeatedly contacted to look at similar more expensive options
5 of 5 people found this review helpful.
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Aug 7, 2016
Dealer responded immediately. Couldn't find key to car of interest, but salesman did show similar vehicles within price range.
2 of 2 people found this review helpful.
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Aug 7, 2016
Spoke on the phone, dealer was accommodating
2 of 2 people found this review helpful.
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Aug 2, 2016
I asked to be emailed, not phoned although I had to give both pieces of info. I got phoned. Also, I replied to a canned email, but no answer from the reply to the mass email.
3 of 3 people found this review helpful.
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Aug 1, 2016
Great quick response
1 of 2 people found this review helpful.
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Jun 19, 2016
I was unable to call back as I was out of town but super connect on dealer's side! Thank you.
2 of 2 people found this review helpful.
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Jun 2, 2016
Dealer responds immediately. Was willing to work on price.
1 of 1 people found this review helpful.
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May 29, 2016
Dealer sold car before I came in. I understand that on occasions, computers do not take a vehicle out of inventory promptly, however, this was the third time a Russ Darrow dealership did this to me within the past month. Definately iritated me.
5 of 5 people found this review helpful.
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Response from Russ Darrow Kia Wauwatosa:

thomas,
We are sorry to hear about your experience please contact josh@russdarrow.com so we can better help you resolve any problems you may have had - Russ Darrow Automotive Group
May 1, 2016
Emailed me right away
1 of 1 people found this review helpful.
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Apr 24, 2016
Good selection and pricing. Just don't expect any negotiation. List price is their firm price.
1 of 1 people found this review helpful.
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Apr 15, 2016
Salesman didn't show me how to sink phone ,or really go over any details of the car with me .Just wanted to make a sale.
2 of 2 people found this review helpful.
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Jan 16, 2016
Awesome service
1 of 1 people found this review helpful.
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Oct 25, 2015
Next day response. Went to view this car. Car was very filthy inside. Mileage not truthful.
3 of 3 people found this review helpful.
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Response from Russ Darrow Kia Wauwatosa:

Michael,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
May 26, 2015
didn't get the sportage got a sorento instead.
1 of 1 people found this review helpful.
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May 22, 2015
ksiev
Salesman stemmed confused about everything. He didn't know anything about the vehicle I was looking at. Also got a horrible price for my car. A waste of time. Horrible experience.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Russ Darrow Kia Wauwatosa:

Ksiev,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Read 7 old reviews
Mar 12, 2015
Both Mike Duda and Lamont Games made the purchase a thoroughly enjoyable experience.
1 of 1 people found this review helpful.
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Apr 20, 2013
Worst Experience ever trying to buy a car. Called to Confirm that the Car was there before we drove an hour. They said that the car was there and I was in luck because everything was negotiable for their big sale. Drove an hour to find out that I was lied to and the car was not on the lot. 50 salesmen standing around eating pizza. Save your time and go to a real dealership.
Is this review helpful? Yes | No
Oct 7, 2012
received prompt attenction; received email and phone calls.
Is this review helpful? Yes | No
Sep 23, 2012
Made an appointement with sales women to see a van when we arrived the van was sold 2 days ealier and they forgot to tell us we drove 45min and wasted our time.
Is this review helpful? Yes | No
Aug 2, 2012
helpful with my business. would shop there again.
Is this review helpful? Yes | No
Apr 23, 2012
lorh82
I emailed about a 2003 CRV-EX 4WD with 149,675 for $6,498, dealer said it was sold, about a week later I noticed it was still posted on CarGuru, however this time the ad did not post an asking price instead it said to contact for price, so I contacted them again, within 24-hours, I was contacted via my cellphone, the lady stated the vehicle was sold, however it was now avaiable. I called back and spoke to them, they said they couldn't give me the price over the phone, I would have to stop at their dealership, I asked if the vehicl was avaiable and the lady stated she would check the lot, she then changed her story and said, "according to their inventory it shows the vehicle is avaiable." with no honest response I did not stop.
Is this review helpful? Yes | No
Jan 25, 2012
kendallcarter82
Got a respone in less than 10 minutes!
Is this review helpful? Yes | No

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