Renaldo Cadillac Buick GMC

Excellent experience from all involved. The Sales Associate (Dameon), the Sales Manager (Steve) and the Finance Manager (Brandon). Everyone was fair and willing to negotiate. I purchased the car I traveled an hour from Waxhaw to see. I spent 2 hours with them start to finish and felt very good about my purchase. So far so good. I appreciated the honesty and fairness throughout the process. It was a very good experience start to finish.

I had a conversation on the phone with Randy I told him what I wanted and where my payments needed to be. He ran some numbers and told me the monthly payment. I told him that was just too much. I had planned to go the next day to look at two cars one for me and one for my daughter. I spoke with Randy the next day, Saturday and told him I would not be making that 4 hour (one way) trip that I just couldn't go car poor he said ok. End of conversation. Then within a few minutes he called me back and said he wanted to revisit the MKX (the car I wanted) that he had spoke with his Manager and they could work with me. I reintegrated my financial payment range I coul go. I then made my trip to be greeted and immediately handed off to a sales guy who clearly did not care about anything but getting out of there. He was rude from the start. He got little to no information from me. He then went to the fiancé person wouldn't even talk to me. Sales guy comes back and steered what the car note would be which was a $120.00 a month more than my highest amount I had told Randy. Sales guy said to me that there was nothing he could do and for me to have a nice evening. I just drove 4 hours for 20 mints. To be treated that way, needlessly to said I left infuriated of the unprofessional attitude, downright rudeness and lies I had just been put through. A few days later their General Sales Manager, Paul called me again I went over what had taken place he said he wanted to sale me that MKX after everything they had put me through to let him work out the numbers. He calls me back a couple days later giving me the exact same number the sales guy did again I was shocked and amazed. Not only do the people lower down on the totem pole not care but no one at the top of this dealership does either. To do business with them is a mistake they are worse than any dealership I have ever dealt with. The owner of this company should not be able to sleep at night with the way he and his employees treat people. Beware they want your money but not willing to give anything in return.

It was great

Salesman was great, but sales manager was poor.

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