Hendrick Motors of Charlotte

Is this your dealership? Sign up for a dealer account

5201 E Independence Blvd
Charlotte, NC 28212

Sales: (844) 568-7708

Service: (877) 364-5860

Today 9:00 AM - 7:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 7, 2018
Made the appointment to test drive, yet had to wait a long time. The price was not the one showed on the web neither. Then the salesman was trying to haggle.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 28, 2017
DTS36
Great job of follow up...professional, courteous, helpful, and was not pushy, but extremely helpful to make me feel comfortable. I would prefer to buy from Brian over any salesperson I have encountered in my buying experience. The car was sold before I could make it happen, but Brian was willing to find another car for me to meet my requirements.
Is this review helpful? Yes | No
Dec 20, 2017
Great experience buying with Hendrick Motors of Charlotte. All the personnel very professional and helpful. Bought the SUV sight on seen based on the description from salesman (Bryan Boney) when vehicle was just as descripted. Nice people to do business with.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 16, 2017
LisaJimenezMK
Terrible experience. Thought I wasn't going to purchase a Mercedes because I was young and a women.. little did he know I purchased a $60k fully loaded GLC Coupe from another dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 16, 2017
MAZDA32010
excellent
Is this review helpful? Yes | No
Nov 20, 2017
They responded immediately and were helpful. However, I found another car locally
Is this review helpful? Yes | No
Nov 16, 2017
Absolutely first class, the planning, the follow up etc, everything was just excellent. The Sales Professional, a man named Cam was courteous and very knowledgeable on the automobile
Is this review helpful? Yes | No
Nov 11, 2017
Quick and regular follow-up from them, but I ended up going somewhere else and buying before I went to see them.
Is this review helpful? Yes | No
Oct 26, 2017
geeche59
Quick and courteous response to my inquiry.
Is this review helpful? Yes | No
Oct 21, 2017
I was a bit confused by the process working online. I first spoke w/ a coordinator inquiring re a car. She was unsure as I shared my spec. & she noted that she would check and phone me back. I didn’t get a call back instead I got an email w/ a link no contact info. I spent time on web looking for a phone number hoping that when I phone I wouldn’t get the coordinator or the salesman w/ no telephone contact but I did the coordinator answered and patch me in to the exact salesman. I nicely shared my concerns re a number in the event that I’m rushing with no time to research & he was pleasant and understood. I shared how much I like the car with exception of color. I also inquired about transporting to Charlotte. The Estimation was pretty pricey considering Sonics headquarters is in CLT. Although, pleasant b/c I professionally explained how important it was to leave a callback number I got the feeling that if Franklin got the perfect car today meeting my specifications I would never hear from Franklin again as much as I’m confident that they may obtain the right mercedes with colors/opt/ price. Rate overall exp perhaps 3-3.5 FYI- this is not the car I love the white color, pricing but no roof or heated seats I don’t think??
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 24, 2017
Called back quickly, worked out a price that was good for both sides and they even delivered car from a Charlotte to Greenville.
Is this review helpful? Yes | No
Sep 10, 2017
Great people but prize on car is to expensive can't work a deal
Is this review helpful? Yes | No
Aug 29, 2017
They got in touch with me right away.
Is this review helpful? Yes | No
Aug 4, 2017
Vaj316
Quick response but the car was no longer available. It had been purchased a few days earlier even though it showed available both on the this app and dealership website.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 2, 2017
ssmoral
5
Provided great follow up
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 21, 2017
Bryan was a great help. All the folks here were professional, courteous, and great to work with. Thanks for the wonderful service.
Is this review helpful? Yes | No
Jul 18, 2017
KimCut7
They responded to my request right away and offered their services.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 18, 2017
oj715
They were quick to call but I couldn't speak to the Sales Person when she called and asked that she call me back within an hour. She never called back. I called her back and was hung up on twice. I then sent her an email and I never received a response from her.
Is this review helpful? Yes | No
Jul 16, 2017
Dmonro
Contacted me quickly. Vehicle was sold
Is this review helpful? Yes | No
Jul 12, 2017
Very good dealership! Reached out to me immediately! I definitely want to do business with them.
Is this review helpful? Yes | No
Jun 27, 2017
This was the best car buying experience I have had. Our sales rep Brian was fantastic and the rest of the staff was very accommodating.
Is this review helpful? Yes | No
May 30, 2017
They did contact me several times but I had already changed my decision about purchasing a Mercedes.
Is this review helpful? Yes | No
May 24, 2017
Bryan Boney, the online sales manager was prompt and responsive. FaceTimed my husband and I on all the features of the car and answered all of our questions. Impressed by his knowledge of the Mercedes GLS.
Is this review helpful? Yes | No
Apr 27, 2017
IndyGixxer
I did not actually purchase but there contact was appropriate and respectful.
Is this review helpful? Yes | No
Apr 15, 2017
Courteous
Is this review helpful? Yes | No
Apr 12, 2017
Truegrit6
Polite and courteous
Is this review helpful? Yes | No
Mar 10, 2017
Great place to buy a vehicle!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 6, 2017
Very nice experience! Salesman George (32) Tretiu was great to work with. We love our car.
Is this review helpful? Yes | No
Feb 17, 2017
Paul Pearman
Great communication, rating a 4 only because we did not finalize a purchase with the company, though they were very responsive.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 19, 2017
Dealer contacted me promptly. The vehicle is not AWD So I am not pursing it further.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 3, 2016
Very nice & accommodating
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 31, 2016
The item listed on the website was incorrectly labeled as being available for sale. The dealer contacted me twice: the first time to say that the vehicle in the color I was looking for was available; the second time (by a different person) to say that it was not available as all 2017 Mercedes Benz GL Blue Tec vehicles were not allowed to be sold in the U.S. as part of an investigation by the EPA. They have been stored at the Mercedes Benz plant in Vance, Alabama since March or April of this year.
Is this review helpful? Yes | No
Oct 17, 2016
Would not let me test drive twice and the car had an oil leak I was told it was normal for a used car
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 26, 2016
Salesman was very professional & courteous through out the whole demo. Even though I was not able to purchase the c320 wagon at this time I would not hesitate to go back and purchase any vehicle from him or refer anyone looking to buy! Highly reccomended !
Is this review helpful? Yes | No
Sep 16, 2016
Wonderful people to buy a car from!
Is this review helpful? Yes | No
Aug 8, 2016
I haven't picked up the vehicle yet so I can't give a complete review. TBC
Is this review helpful? Yes | No
Jul 6, 2016
Was great 1st class individuals
Is this review helpful? Yes | No
Jun 25, 2016
This dealer never responded so I called them and was going thru process told them I wanted it and the next day the boy went to check a feature on vehicle and said it just sold after I told him I did want it
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 30, 2016
I was contacted quickly and not only did the salesperson follow up but so did the staff of the GM. They seem to really want to answer your questions and meet your needs.
Is this review helpful? Yes | No
Apr 28, 2016
I cannot imagine a more professional or smooth process than the one I enjoyed with Hendrick Mercedes-Benz in Charlotte. They were responsive, cooperative, efficient, and followed up promptly with the one item missing from the car: the floormats. They arrived as promised 2 days after purchase. Will happily do business with them again.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 6, 2016
Very helpful, informative, Would recommend.
Is this review helpful? Yes | No
Mar 5, 2016
Could not ask for better customer service. Very responsive to questions/concerns. Did not purchase from this dealership because they didn't have what I was looking for. But I would definitely give them consideration otherwise.
Is this review helpful? Yes | No
Read 34 old reviews
Feb 14, 2016
Was told multiple times the veichle I was looking at was there at the dealership, drive 2 hours to get there to be told it was sold 3 days ago. They are a joke
Is this review helpful? Yes | No
Jan 14, 2016
Answered all questions.
Is this review helpful? Yes | No
Dec 30, 2015
Outstanding Sales team & dealership; I was an out of state buyer, they made the process easy and fast. My sales rep was very knowledgeable and experienced; the finance manager was informative and helpful. Hendrick Mercedes Benz of Charlotte has a professional well trained team, I highly recommend them.
Is this review helpful? Yes | No
Dec 23, 2015
Responded. Good contact.
Is this review helpful? Yes | No
Nov 21, 2015
Ten Star Dealership
Is this review helpful? Yes | No
Oct 24, 2015
Sold car to someone else after sending me contact.
Is this review helpful? Yes | No
Sep 6, 2015
This was the best car buying experience that I've had in my life working with Hunter, Andy and Danny, those guys rock. The car that I purchased was the right exterior color, the right interior color, low miles and the right price. I am having a serious love affair with this car. If you're in the market for a new or used Mercedes Benz or for that matter any car go to Hendrick Motors of Charlotte, I'm confident they can help you find the car of your dreams, you'll be glad you did... Njoi
Is this review helpful? Yes | No
Sep 3, 2015
Excellent services
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 12, 2015
Well informed. Good service.
Is this review helpful? Yes | No
Jul 19, 2015
Great team
Is this review helpful? Yes | No
Jun 26, 2015
Excellent
Is this review helpful? Yes | No
Apr 2, 2015
The car sold
Is this review helpful? Yes | No
Mar 18, 2015
great buying experience
Is this review helpful? Yes | No
Jan 9, 2015
Extremely positive experience. Our salesman John was extremely helpful and followed through on everything that he committed to. Dealership is friendly and low pressure.
Is this review helpful? Yes | No
Dec 8, 2014
Great sales & finance team
Is this review helpful? Yes | No
Apr 1, 2014
I went to dealership-was approached by two uniformed employees with clip boards who escorted me to a salesperson's cubicle. The salesperson 'checked' his computer and said the car was in the shop...? and then returned to say it was sold...ridiculous! It was a ploy to get me into the Mercedes dealership. Intimidating, pretentious - that was my experience! My advice: if you are contacted ask if the car is still available- if not, don't waste your time!
Is this review helpful? Yes | No
Mar 29, 2014
Staff have been very helpful - provided additional photos and video of vehicle since I live in another state several hours away to help provide me a better idea of the vehicle condition. No high sales pressure - just willing to help me make the best decision for me.
Is this review helpful? Yes | No
Nov 23, 2013
Internet sales responded, but when I went to buy the credit department would not make the deal I was offered, in that that would not allow a significant deposit be made to hold the car.
Is this review helpful? Yes | No
Nov 14, 2013
The car we were interesedt were sold that day which is fine, but they didn't seem to be interest to be helpful the available one we interest with the same company in Charlotte, kinda weird. Instead they offer something else, but didn't meet our interest.
Is this review helpful? Yes | No
Nov 13, 2013
Very easy to work with-took car home to test drive. Didnt buy but it was a good experience.
Is this review helpful? Yes | No
Nov 6, 2013
Contacted dealer for quoted pricing and inform that price was wrong and car would be sold soon and no longed available.
Is this review helpful? Yes | No
Oct 2, 2013
People were very nice. I still love the car. I didn't like the extra charge of $500+ to the car price. That could be the additional charges that could break a deal..Mr. Courtney was very nice
Is this review helpful? Yes | No
May 23, 2013
nice
Is this review helpful? Yes | No
May 19, 2013
We bought a car there
Is this review helpful? Yes | No
Mar 8, 2013
Car was falsely represented and management was rude.
Is this review helpful? Yes | No
Feb 7, 2013
Great customer service and follow-up. Provides shuttle service from the airport
Is this review helpful? Yes | No
Feb 1, 2013
Got the most loaded MB out of their lot as advertised with peno roof, P2, 4 matic. All cars were same price and they were selling first come first serve, extras at no cost. Love my car, I have been on Cargurus and other sites for long time and haven't seen similar car with so many upgrades for this price.
Is this review helpful? Yes | No
Oct 19, 2012
Said they had to charge me very high fees to obtian a loan. Carmax was alot more helpful
Is this review helpful? Yes | No
Oct 8, 2012
My husband became very ill and we were not able to keep our appointment but will try to get to the dealership as soon as possible. The agents were very professional and followed up with me. I will go as soon as I can drive 3.5 hours to work with them.
Is this review helpful? Yes | No
Aug 9, 2012
ssteffey
Very good communication
Is this review helpful? Yes | No
May 24, 2012
great
Is this review helpful? Yes | No
Mar 10, 2012
great, everyone was freindly and never pushed the car on me. It was the best car buying experience I have ever had. They never tried to sell me the car, just explained everything and the test drive sold it.
Is this review helpful? Yes | No
Jan 26, 2012
Disappointing (2 stars) Hendrick Motors (Charlotte, NC (0 stars)
Is this review helpful? Yes | No
Sep 5, 2011
They were almost excellent and will still contact me if they find that low milage Z3 3.0 before I finially make a decision between that , 2009 Mazda GT, 2005 Mercedes SLK or 2003 BMW z4.
Is this review helpful? Yes | No

Other Nearby Dealers

Town & Country Ford Inc - 446 listings
5401 E Independnce Charlotte, NC 28212
6 reviews
Mainstream Motors North - 64 listings
2627 N Tryon St Charlotte, NC 28206
4 reviews
Caribbean Motors Inc - 24 listings
9333 Albemarle Rd Charlotte, NC 28227
3 reviews
Auto Tune Total Car Care #2 - 9 listings
9206 Monroe Rd Charlotte, NC 28270
3 reviews
EZ Auto Finance - 7 listings
3665 E Independence Blvd Charlotte, NC 28205
3 reviews
TONIC Automotive LLC - 7 listings
1724 Hayden Way Matthews, NC 28105
1 review
Kings Motors Charlotte
4912 Albemarle Rd Charlotte, NC 28205
2 reviews
VannDow Motors
2028 Woodland Dr Suite B Charlotte, NC 28205
1 review
East Coast Motorsports
3633 E Independence Blvd Charlotte, NC 28205
2 reviews
Prime Auto Imports
8909 E Independence Blvd, STE C Matthews, NC 28105
4 reviews
Dunco Auto Sales and Repair LLC
5745C N Tryon St Charlotte, NC 28213
1 review
Motorcars of Charlotte
5624 South Blvd Charlotte, NC 28217
4 reviews
University Auto Mall
7747 University City Blvd Charlotte, NC 28213
3 reviews
Apple Auto Sales Inc
2800 Freedom Dr Charlotte, NC 28208
1 review
Mercedes-Benz of South Charlotte - 229 listings
950 North Polk Street Pineville, NC 28134
17 reviews

Popular Used Cars

Used Ford F-150
3,016 Great Deals out of 229,527 listings starting at $1,300
Used Ford F-250 Super Duty
443 Great Deals out of 47,414 listings starting at $695
Used Chevrolet Silverado 1500
2,725 Great Deals out of 156,629 listings starting at $1,000
Used Chevrolet Silverado 2500HD
446 Great Deals out of 31,318 listings starting at $2,500
Used Ram 1500
1,246 Great Deals out of 118,408 listings starting at $3,950
Used Ram 2500
199 Great Deals out of 30,300 listings starting at $6,995
Used Toyota RAV4
651 Great Deals out of 61,906 listings starting at $1,995
Used Nissan Rogue
788 Great Deals out of 73,763 listings starting at $700
Used Toyota Camry
1,072 Great Deals out of 76,710 listings starting at $1,100
Used Honda CR-V
707 Great Deals out of 62,079 listings starting at $1,495
Used Honda Civic
573 Great Deals out of 52,763 listings starting at $1,500
Used Toyota Corolla
888 Great Deals out of 69,845 listings starting at $1,479
Used Honda Accord
838 Great Deals out of 87,587 listings starting at $1,444
Used Ford Escape
1,172 Great Deals out of 106,284 listings starting at $700
Used Chevrolet Equinox
1,021 Great Deals out of 77,539 listings starting at $2,222