Prestige Toyota

Called on Monday to buy vehicle over the phone. I was told I had to come in person but was leaving that day for vacation. Was told I would be notified if it sold but to come back on Saturday after I returned. Called Saturday at 9am to make sure vehicle was still there before driving 3 hrs to come see it. It was and I was told the keys would be pulled for it. Arrived and it was in the process of being sold to someone else. They did stop that sale and sell to me. I feel badly for the other person but I did drive 3 hrs. Tried to charge a $1295.00 "vehicle prep fee". Never heard of such a thing. I walked out the door as I knew what my budget was and that this would put me over. They came to me and waived the fee. I expected tax, title fee, etc. Not $1295.00 "prep fee." Also charged me a $399 document prep fee which I wish I would have asked them to reduce by lowering the cost of the vehicle. Waited 5 hrs. start to finish. Happy w/vehicle but service/honesty ok at best.

Promptly response to my inquiry.

They were very polite and well informed.

I got exactly what I was looking for. No pressure.

They were very helpful and did what they could to sell the vehicle

Just great

I got all the information I need with out living home

Good dealer , just didn’t have the truck I wanted

Very good experience overall. Eventually purchased the truck.

Overall a wonderful experience and they gave me a great price.

This was the best car buying experience I ever had. Everyone was extremely polite,professional,and also personal. A top notch place!

Helpful.

I thought the dealer was excellent. Although I didn't buy the car, the sales lady acted professionally.

Great staff of professionals to work with, from initial contact return call thru online representative to sales representative to financial department. Plus a state of the art vehicle service center to care for your new vehicle. We got a great deal while mentioning CarGurus fair deal break down to their offering price. Very Happy with our new Tacoma.

Quick reply and very friendly and accommodating Great dealership.

Nice communication.

I cant say much..They called me back the next day. The place was just a little to fare from my house

Very professional, pleasure to deal with.

Prompt response

I bought the highlander showing and I'm very happy with the service and attention they gave us. Thanks

All the buying experience was fine although our schedule vehicle was sold out, the problem was didn't get the registration and plate until after the expired and called multiple times and got no action. Eventually they called and send plate and registration (personally). So I updated my review.

Recently purchased car from them. Huge car selection, great customer service. Highly recommended.

Did not answer my questions twice, sent me pre made answers, on top of that contained to send me more mail not directly to me. What a joke. Ed

Very good customer service

The car I wanted was already sold when I visited there.

car actually was not Certified Pre-Owned. Was unclear from our conversations until 3 days afterwards as I got an email from a manager stating that in fact the vechile was NOT certifeid

Very good service

I did not have a good experience. I expressed serious interest, and they did not advise me to make a deposit. The car was subsequently sold to someone else.

Dealer contaced

I enjoyed speaking with the person who called. We are still in contact. I'd love to drive away with the car they have that meets my needs.

He was nice but the car was white but if he had a black one I would of purchased from him

Be ready to spend your entire day sitting around in an empty dealership. It's like deal or no deal working with some dealer in a room you never see.

They were great but I couldn't get a loan ty

Great experience in test driving the car. Didn't buy car as bought another make.

Very respectfull and willing to work with me.

Very nice, Jody was excellent, she won't let you down.

I was assisted by Adam at this car dealership and I think he is a nice, honest and respectful person. As we know, the latter are virtues rarely found in car salesmen! Even though I didn't buy a vehicle at this place, I would recommend it to friends and family; they are nice and professional people.

So far so good. Dealer told me the car wasn't yet available for sale. They would contact me when it became available.

Treated us well, I would consider seeing them if the right deal/vehicle came up.