DCH Brunswick Toyota

Feedback and communication was timely

Robert Belpedio called me 5 minutes later but cause of my schedule, I don't have time to go to the dealer.

DCH provided a car fax and answered my questions promptly. They were honest when vehicle problems were found.

Hi i purchased a 2009 Bmw x3, clean car good price that's all good. The next day i looked at the spare tire and found that the jack ,lug wrench and handle were all missing. For several days after the purchase tried contacting salesman ,never got a single phone call back.(and still to this day haven't) I've spoke to 2 sales managers and called at least 20 times and now have just a jack and jack handle or lug wrench.( my wife is driving around with a floor jack and a 4way lug wrench just in case she gets a flat, that's not to safe a large heavy jack in the cargo area) Have to say this is completely unexceptable, and not professional. I guess im gonna have to just go and order from local bmw dealer and will have in 2 days. Thank you Brian.

Very very good 100 Percent

I went to see the car. I bought the vehicle. My salesperson was Oberto Torres. I was very happy with their service and I love my new car. I would recommend the dealership very highly.

got a phone call immediately after my first contact and received carfax as requested

They were nice, but the car was gone

It took some time for this dealership to contact me.

Very good

very friendly on the phone, just too far away for us

Good

very professional and courteous

called right back and followed up Did not have anything I was looking for in my price range

Helpful

They know what they are doing.

20 sales guys huddling around a desk with no clue on whats going on ..

The usual car sales people, except for the salesman, Oberto, who was always there when I needed. Many problems happened after I bought the car, and nobody else cared. Finance managers disappear, receptionist tells you they are not there, then you drive 45 minutes to their dealership, and the guy is sitting at the front desk. Dont expect them calling you to let you know that the bank is requiring copy of this or that. Then, your whole purchase can go south, if you are not on top of it. Temporary plates expire today, and they still dont have my tags. Car was "serviced" at their place, but came with wrong coolant, thermostat had to be replaced after flushing the system at a Jeep dealer (to not to void the factory warranty), and they didnt think it was fair to reimburse me for that expense. Even the windshield fluid reservoir was empty! I hope I dont have to go back for anything else, other than to pick up my plates, driving with the expired temporary... The salesman Oberto deserves to work at a better place, where people tells you one thing, and that really happens. None of their promisses were fullfilled. Where are my plates now guys? I was told they would be in today, after 3:00PM! (Almost 7:00pm now, just called them to check on the plates, and obviously they're not in).

Attentive & helpful .

If the salesperson stayed off of his cell phone while with customers it would have made the customer feel welcomed

initial price was very low so i was expecting surprises when i visited store but everything was upfront. very good experience

They called back.

The sale person was Slow , didn't promptly suggest anything useful

The dealer salesman at the establishment was very good.not pushy like some salemen.curtious,and rite on top of things, he got the job done.The transactions for the most part were good also.

pleased except car had very limited gas so without spending time to allow them to fuel up just able to drive through their lot. Surprised since they knew I was coming in to test drive vehicle.

when. I got there CARLOS & GIOVANY(Colombians) they said it wAs sold and it still there why never was showed to me