Toyota Universe

1485 Us Highway 46, Little Falls, NJ 07424 - Map & Directions

http://www.toyotauniverse.com

Sales: (973) 435-4426

Service: (888) 254-8651

Today 9:00am - 9:00pm

(Open Now)

show business hours

Inventory
Sales Reviews (51)

Note: We have detected suspicious review activity and are temporarily not accepting new reviews for this dealer.

nam

Aug 2, 2016

Although I did not buy a car from them, my experience with their internet sales manager Ashley Alexander was very good. I did not buy the car because I was looking for options (bluetooth, backup camera) that were not installed on the CPO they were offering but they tried to price how much it would cost to install these options in aftermarket. The pricing seemed to be fair or even good, so yes I would recommend to consider them if you're looking for a Toyota Vehicle compared to another toyota dealer based in Hackensack.

Is this review helpful? Yes | No

Minelva

Jul 21, 2016

My family and I went to Toyota Universe on 7/4/16 and the salesperson Wilfredo Vega was very professional, positive, understandable and patient with us. Wilfredo tries his best to make sure you are happy with your payments and gives you options on what maybe the best opportunity for you. We left the same day with a 2016 Toyota Sienna 8 passenger, which my entire family was happy. I highly recommend that if you are serious about leasing or purchasing a vehicle see Wilfredo Vega you will not regret it. The best to you. Jesus loves you!!

Is this review helpful? Yes | No

S

Jul 8, 2016

I had a very good experience. The salesman, was very pleasant, helpful, and willing to go above and beyond in answering my many questions about the vehicle. I'm definitely will recommend to any of our friends interested in acquiring a Toyota Sienna. I'm very satisfied with him, Thanks.

Is this review helpful? Yes | No

Lizzeth

Jul 7, 2016

I was looking for a toyota high lander or rav for. the dealer have good prices and the sale person Mario Esteban help me, my credit is not good but they help to get my car i recommend this place i am a very happy customer

Is this review helpful? Yes | No

Kavi

Jul 5, 2016

An amazing experience, both guys Armond and Thomas .they all make you feel very important and not incompetent about learning the new technology in the car. No sales game, quick transaction, friendly atmosphere.

Is this review helpful? Yes | No

Rowland

Jun 28, 2016

I had a wonderful experience at Toyota Universe. Narine Medford was really helpful.

Is this review helpful? Yes | No

Jasmin

Jun 28, 2016

I spoke with Desiree Rivera and she gave me all the information I needed. She was pleasant & informative but not pushy. It was a pleasure working with her.

Is this review helpful? Yes | No

Sima

Jun 27, 2016

Armond and Toyota universe made the negotiations painless and easy, this is normally the part that I dread but armond was helpful thorough out the process and we were done in no time.

Is this review helpful? Yes | No

Stevea2010

Jun 23, 2016

Stevea2010

5

I was shopping around for a while for a good reliable car. Car shopping is such a long process, but Toyota universe really should have been my only stop. Jorge Bueno who is an associate there helped me through all the steps. He was very professional and knowledgeable about many different vehicles, he gave me different options to choose from. He helped me snatch a car, and worked very hard to get me an amazing deal. If you are car shopping I would suggest you to see Jorge Buneo he is great and very helpful. Will most definitely come back for more cars for my kids soon.

Is this review helpful? Yes | No

carlos

Jun 19, 2016

ask for Roberto Davadi.. great guy

Is this review helpful? Yes | No

Rich

Jun 5, 2016

Friendly, knowledgeable

Is this review helpful? Yes | No

Glenford

May 31, 2016

This was by far the worst experience I've ever had at a dealership. We drove over two hours after speaking to ayshia, The Internet manager who by the way is not a sales person. She had never mentioned anything negative about the car and confirmed our time to meet with her directly. Not only did we not meet with her after numerous conversations but in viewing the car it was taped together on one side. Nothing in the pictures or description indicates that there was any accident whatsoever on the vehicle. You wouldn't want to be deaf dumb and blind to buy a car here. And then they tempted to show at another car which smelled so horrible, basically like an old wet dog. Of course then there was the convenient switch of showing us all the more expensive cars that did not align with the budget we explained to them. We wasted four hours of our day For nothing. By far again the worst experience.

Is this review helpful? Yes | No

Albert

May 26, 2016

Sal was very accommodating, helpful. I recommend that you look for him when going to this dealer.

Is this review helpful? Yes | No

MICHELE

May 22, 2016

Allen gave me the best car purchasing experience I have ever had.

Is this review helpful? Yes | No

Shannan

May 6, 2016

I wish I could give negative 20 stars because they simply don't listen. I've opted out of emails and still receive them and told them I bought a car from someone else and they continue to call me.

Is this review helpful? Yes | No

Mary

Apr 13, 2016

Just wanted to get me into the dealership to sell me a Toyota and make sure I financed even though I didn't need financing!

Is this review helpful? Yes | No

Kristine

Apr 10, 2016

I got multiple calls (to the point of being annoying) from a guy who I made an appointment with for noon on Friday. When I got there I waited about 20 minutes and then some other guy said, the salesman who booked your appointment is on vacation. I looked at the car and drove it. I was told several times that all of Toyata's used cars go through a 160 point inspection. The car was listed at $3995. I asked the salesman if he could do a little better. He said he would have to go talk to his sales manager and returned WITH the sales manager about 5 minutes later. The manager told me the car was $3995 PLUS $1195 for the inspection which I found completely outrageous - because I expected whatever the cost for their 160 point inspection was it was included in the price. With the extra $$ for the inspection, taxes and paperwork this $3995 car was going to cost me $6,310.16. Sounds like they have a scam going there with their "so called" inspection. I don't trust them and I will NOT be going back.

Is this review helpful? Yes | No

TeddyGi

Apr 5, 2016

TeddyGi

0

I went to the dealership and was helped by Allen Graham, he was amazing. He was very pleasant, knowledgeable and down to earth. I was able to test drive several vehicles and narrow my choices down to the TRD Pro!!! I've been to some other dealerships be for and Toyota Universe was the best, probably thanks to salesman Allen Graham.

Is this review helpful? Yes | No

Jessica

Apr 4, 2016

Great all around!

Is this review helpful? Yes | No

Barbara

Apr 4, 2016

I met with Hesham Ali and test drove a new Highlander. He was friendly and very helpful. He followed up with me and offered no pressure advice. I chose another make but not because of him. He was awesome! I wish all car dealers were as honest and helpful as Ali. I purchased a car from him 11 years ago and went back to him. In 3 years, when my lease is up, I will return to him for a sedan. Ali is an asset to your company!

Is this review helpful? Yes | No

Michael

Mar 29, 2016

Thank you Mitchell for your service at Toyota Universe. I would definitely recommend my friends to you.

Is this review helpful? Yes | No

Betania

Mar 28, 2016

My experience at Toyota Universe was excellent! Everyone was very friendly and helpful. And my sales person ROBERTO CUEVAS was awesome!! He was polite, respectful, and very helpful as well. I would recommend this dealership to anyone!!

Is this review helpful? Yes | No

Gregory

Mar 19, 2016

Quick response from the dealer

Is this review helpful? Yes | No

Randy

Mar 6, 2016

I would avoid dealer. The staff just gives you a run around and don't know what they are talking about.

Is this review helpful? Yes | No

MInerva

Feb 22, 2016

Said everything possible to get me in the door, after I arrived heard a completely different story and received a higher price for the vehicle.

Is this review helpful? Yes | No

Chris

Feb 21, 2016

Terrible. The car I wanted to see was "in the body shop". The sales team was incredibly rude and pushy trying to get me to lease a much more expensive car than the one I originally went to see. I wouldn't recommend this dealer to anyone.

Is this review helpful? Yes | No

PaulaB2

Feb 21, 2016

PaulaB2

0

They were very quick to contact me via email, apparently from the dealer's manager? (That was the name signed on the email). I got a PIN number to make an appointment, with the incentive to do so as soon as possible. However, when I called, I got an automated system and it wasn't clear to me who the heck I should be speaking with. Someone got back to me and by the time they did, the car I wanted was gone (surprise?), and they offered to show me a more expensive one. I let her know my budget, she said she would get back to me, but I haven't heard since and in that time I got a deal elsewhere, primarily because a real person got back to me ASAP after my initial contact. Toyota Universe might want to try that approach.

Is this review helpful? Yes | No

Andrew

Feb 17, 2016

Have not visited the dealer. ***This is just my online experience: They responded to the question, but didnt answer questions. They wanted me to get down there first, which is understandable, but bad, since I have to drive 2 hours and it they might not have what I was looking for.

Is this review helpful? Yes | No

Isaias

Feb 3, 2016

My family and I had a great time when we visited Toyota universe! Toyota universe has a comfortable and relaxing atmosphere to shop for a car. John Gwer was the sales person that toured us around. He is a very good sales associate I can recommend to anyone.

Is this review helpful? Yes | No

Anita

Jan 29, 2016

Highly recommend this dealer. Friendly staff and professionals. I went for information to buy and i felt so confident, I bought my car the same day. Ask for Leidy Guzman. She is very good and very patient. She will guide you along the way. Thank you guys!

Is this review helpful? Yes | No

Carlos

Jan 17, 2016

Great people, thanks to Denny Fernandez for all his help.

Is this review helpful? Yes | No

Manuel

Jan 16, 2016

Great great experience.

Is this review helpful? Yes | No

Anthony_Rivas

Jan 12, 2016

Anthony_Rivas

0

Had a great experience here & a great deal. David Pérez was very helpful & patient & got our family a payment we can work with. I highly recommend David to anyone shopping for a car here at Toyota Universe.

Is this review helpful? Yes | No

Baiba

Jan 10, 2016

Very responsive seller!

Is this review helpful? Yes | No

dennis

Jan 8, 2016

I visited the dealership and met Sabine Schnider, I dealt with a difficult credit situation and she got me approved fast.

Is this review helpful? Yes | No

Muhammad

Jan 6, 2016

as compared with others, it is really expensive. they charge more money

Is this review helpful? Yes | No

Paula

Jan 4, 2016

Salesman Kevin Adams was very professional and great to work with. An honest salesman that got me into the car I wanted. I will come back and work with Kevin for my next purchase.

Is this review helpful? Yes | No

victoria

Jan 1, 2016

I purchased a Highlander from Toyota Universe and had the best experience. I have been looking for a Highlander with specific features but was unable to locate one until I was contacted by Allen Graham. I couldn't be happier. Allen made everything simple and smooth with my purchase, he was very helpful. All my questions and concerns were answered. I was on the road in my new Highlander in no time. He made sure I left a happy customer and I must say I was ecstatic.

Is this review helpful? Yes | No

Peter Lifton

Dec 17, 2015

I give this dealer five stars my salesman Luther was very knowledgeable and got me the deal I was looking for. I'll definitely be back in the future.

Is this review helpful? Yes | No

Natali

Dec 16, 2015

Went shopping around for a car recently.Meet with a sells man Wilfredo Vega. Who was very helpful and knowledgeable. Answered all my questions and was not pushy. I told him I wasn't ready to purchase a car. He was very understanding of my situation. When I am ready to purchase, I will be going back to see him.

Is this review helpful? Yes | No

miguel

Dec 10, 2015

wonderful place, I'm glad I found a reliable vehicle for my deliveries and Mario Esteban, was very patient, professional, and very helpful I would refer anyone to him. Thank you guys

Is this review helpful? Yes | No

Myriam

Dec 10, 2015

The overall experience was truly exceptional. My sales person Sabine Schindler was honest and Profesional.

Is this review helpful? Yes | No

Loren

Dec 7, 2015

After initially being interested in the 2013 Corolla LE, I am happy to say that after working with WILFREDO VEGA I walked out with a brand new 2016 Toyota Corolla. At 21 years old I was able to finally purchase my own car using my own finances. Wilfredo was extremely open to all of my questions and concerns, especially involving the financial aspect of my purchase. In no moment did I feel pressured to make a deal. There were no hidden fees that I was not made aware of. And every question I asked was clearly answered. Wilfredo Vega was able to provide me with the most exceptional service, and I would recommend him to any potential car buyer. Thanks to his help I am beyond happy with my purchase.

Is this review helpful? Yes | No

Shawn

Dec 6, 2015

If you ask me, I will ever choose Sabin Schindler as my car dealer, so caring and thoughtful for my needs. She helped me going through this process, not forgetting anything. Thank you Sabin! That's what I call customer care.

Is this review helpful? Yes | No

Nethan

Dec 1, 2015

Sabine schindler was amazing ! I come to interesting in new car - Sabine was very sevices and helpful. She listen and understand my requirement. With this - She explained me the about the preferences cars for me - the advantage in each type and model of car. She demonstrate a deep knowledge in the material and I felt confidence in her advices. I was veru impress with her professional knowledge and services attitude!. It was a pleasure to get her services. Please ask for Sabine schindler!. You won't be disappoint. Nathan

Is this review helpful? Yes | No

Rico

Oct 13, 2015

Absolutely sleazy retailership. Definitely not a dealership because no deals to be had.The fact that they hide the actual cost of extra fees just makes them all the worse. I repeatedly requested what the actual cost of these fees end up being but have still yet to be told what it adds to the overall cost. Don't just walk away from this deal, run as fast as you can. How anyone that works here can sleep at night is beyond my understanding.

Is this review helpful? Yes | No

tom

Oct 9, 2015

They responded in a timely fashion.... I will definitely buy all my future cars from Toyota Universe

Is this review helpful? Yes | No

Jshao

Oct 2, 2015

Jshao

0

Mike garcia help he out on several issues towards my purchase. I will recommend him to all friends and family. Toyota universe staff deserves all 5 stars.

Is this review helpful? Yes | No

earl

Aug 12, 2015

Didn't send pictures like they said most likely because car wasn't up to par and they just wanted to get me there and try and sell me something else also the hidden fees is shady business if the car is four thousand then say so don't advertise it as twenty nine hundred then say there is a eight hundred plus charge for this a four hundred hundred dollar charge for this that is shady and I'd never so business wih a place like this

Is this review helpful? Yes | No

Aboubakar

Jul 23, 2015

Nice deal i appreciate

Is this review helpful? Yes | No

Inna

Jun 13, 2015

Tried to add two thousand dollars on the to of asking price

Is this review helpful? Yes | No

Read 15 old reviews

Old Dealer Reviews

Migdalia

Sep 21, 2014

Excellent

Is this review helpful? Yes | No

Edwin

Aug 10, 2014

to much hidden cost

Is this review helpful? Yes | No

Raul

Sep 17, 2013

Terrible dealership, drove two hours to be shown a vehicle with stains, interior and exterior damage, plus missing interior parts. At a Toyota dealership this is not what anyone would expect. Worst head of department I've ever had to deal with. Disappointing that no one took initiative to resolve the issue in a proper manner. MANAGEMENT?????? I will take this complaint as far as I can till they acknowledge the terrible service that was provided.

Is this review helpful? Yes | No

cee

Sep 14, 2013

They called and email ed me. Out 8f state too expehsive

Is this review helpful? Yes | No

MisterZ

Sep 8, 2013

5

Wow. What a bunch of clowns. The fact that they are still in business is proofs there'e still one born every minute. I get a piece of paper put in front of me with a list of fees. Salesman says "We're different. We want you to know the total cost up front." The only thing left out of the fees was a charge for the salesman's smile. The extras ran the car up $3K over the advertised price to $19,4K. (FYI, the car was sold new 3 years earlier for $19,8K) The Salesman's boss comes over to sweeten the deal. Offers $2500 reduction. Told him I'd let him know next day. Next day I said I'll take it off the lot for $17K total. He says "We're way far apart". "Why?" I ask. "There's also tax." he replies. "Wasn't that on that paper you showed me in the beginning?" "No." I said "Go back and give me your best out of the door price in print." Never heard from them again. So why you ask, do I even give them a single star? They hire beautiful women. Check them out! But, don't buy a car there.

Is this review helpful? Yes | No

Daren

Jul 6, 2013

Good financing, but plan to pay an extra $3K in fees above the sticker price, or $5K if you choose to add an extended warranty.

Is this review helpful? Yes | No

Joanne

Jun 19, 2013

great

Is this review helpful? Yes | No

Ayman

Feb 14, 2013

Dealer responded, car was not ready to be tested, waited 40 minutes to test drive a vehicle that needed wheel alignment.

Is this review helpful? Yes | No

Dominic

Feb 5, 2013

Buying with cash is higher than internet/financing price + hidden fees

Is this review helpful? Yes | No

Rosemarie

Nov 10, 2012

bate and switch when i called about the car said no longer available, yet its still listed on web site but they were quick to redirect to another vehicle... when he had just sent an email this very day about this car... stay away!!!!!!!

Is this review helpful? Yes | No

Manoj

Oct 2, 2012

Regular in follow up but price do not seem to be realistic.

Is this review helpful? Yes | No

Frankl

Sep 29, 2012

Vehicle was just in, Dirty, and the wrong model

Is this review helpful? Yes | No

Polly

Apr 9, 2012

Seemed like bait and switch. Car on internet was not on lot, and they worked very hard to sell me another one that same night. The price was very good, but it was not what I wanted. In fact, the car I went there to see is still shown on line 3 days later.

Is this review helpful? Yes | No

Tom

Mar 22, 2012

Eveything was great until it came to the final price. They added on another $1300.00 in fees to the car price that was advertised so it was very misleading.

Is this review helpful? Yes | No

Hugh

Dec 12, 2011

Dealership's Internet Manager Ricardo, and Fiance Manager Mgr. Randy were excellent to work with.

Is this review helpful? Yes | No

Read 15 old reviews

Learn more about dealer reviews on CarGurus

Crestmont Toyota Inc - 614 listings

730 NJ Highway 23, Pompton Plains, NJ 07444

2 reviews

Schumacher Chevrolet Inc. - 571 listings

8 Main St., Little Falls, NJ 07424

8 reviews

Interstate Toyota - 394 listings

411 Route 59, Monsey, NY 10952

2 reviews

Rivera Toyota of Mt. Kisco - 329 listings

325 N Bedford Rd, Mount Kisco, NY 10549

6 reviews

Fordham Toyota - 191 listings

236 W Fordham Rd, Bronx, NY 10468

1 review

Newburgh Toyota-Scion - 62 listings

218 Route 17k, Newburgh, NY 12550

1 review

Fred Beans Toyota of Flemington

174 US Highway 202, Flemington, NJ 08822

1 review

Advantage Toyota - 48 listings

400 Sunrise Hwy, Valley Stream, NY 11581

3 reviews

Team Toyota of Princeton - 602 listings

2871 Route 1 South, Lawrenceville, NJ 08648

11 reviews

Parkway Toyota - 369 listings

50 Sylvan Ave, Englewood Cliffs, NJ 07632

8 reviews

Autoland Toyota - 864 listings

170 Route 22 East, Springfield, NJ 07081

9 reviews

Island Toyota - 593 listings

1591 Hylan Blvd, Staten Island, NY 10305

15 reviews

Johnstons Toyota - 651 listings

5015 Route 17M, New Hampton, NY 10958

4 reviews

New Country Toyota & Scion of Westport - 175 listings

777 Post Road East, Westport, CT 06880

5 reviews

Penn Toyota Limited Worldwide Auto Outlet - 75 listings

2400 Northern Blvd, Greenvale, NY 11548

6 reviews

Used Ford F-150

2,827 Great Deals out of 200,888 listings starting at $1,500

Used Ford F-250

593 listings starting at $5,988

Used Chevrolet Silverado 1500

2,119 Great Deals out of 132,888 listings starting at $1,695

Used Chevrolet Silverado 2500HD

442 Great Deals out of 33,649 listings starting at $2,799

1,052 Great Deals out of 109,049 listings starting at $5,500

172 Great Deals out of 28,901 listings starting at $7,995

Used Toyota Camry

1,518 Great Deals out of 93,521 listings starting at $995

Used Toyota Corolla

1,285 Great Deals out of 64,250 listings starting at $1,295

Used Honda Accord

1,242 Great Deals out of 74,571 listings starting at $995

Used Honda Accord Coupe

229 Great Deals out of 11,182 listings starting at $2,899

Used Honda Accord Hybrid

6 Great Deals out of 4,738 listings starting at $16,897

Used Honda CR-V

1,372 Great Deals out of 80,063 listings starting at $1,695

Used Honda Civic

1,004 Great Deals out of 54,630 listings starting at $900

Used Honda Civic Coupe

306 Great Deals out of 14,536 listings starting at $750

Used Nissan Altima

1,452 Great Deals out of 80,907 listings starting at $695