Toyota of Hackensack

went to look at one car, wound up buying a different one nice physical plant, had some cars to choose from bargaining the usual back and forth could have spent more time explaining the nuances of the vehicle , especially the radio and nav system overall, pretty good

Haven't been to the dealership yet, but they did respond right away by email and phone. Best of all, they haven't hounded me like some dealerships do!

Not having prices on their cars is not a help when searching price range. Extremely pushy salespeople

Dealer called me right away, but the car was sold already.

Went out of their way to help me at every step.

Fast e mail response

I did purchase a vehicle from here. Pleasant dealer and did not feel pressured.

I didn't buy a car from them but they were attentive and professional. I asked to see the vehicle, and had it ready for my inspection with very little advanced notice.

The car was in terrible condition, very unsafe.

Price they gave was more than a BRAND NEW one at other dealerships. Overpriced..

good

They contacted me few times. Car was sold out and I was had specific requirement so didn't went to dealership. Bought the car from Westport.

All good

Great

Sales staff was great.

good guys, not like people from Brooklyn-Honda

Quick, simple process. The dealer offered a very fair price for the vehicle, especially given that the mileage was so low.

While I did not buy the Element, they did call and have conversations about other cars.

Went to see them made an offer, car didn't sell so they called after they dropped price on vehicle to less then I had offered. Smh. Get greedy and no business guys!!!!!!

Car was a mess

Responded with clear pricing info by email only, as requested.

Scam wrong price

Call was immediate and very professional no sales pressure

saleperson tried the whole "either you buy this car for the advertised priced as is or this other customer will" needless to say i hung up the phone and the salesperson kept calling until i picked up and said i wasnt interested, seriously get your customer service right hackensack

This dealership is outstanding! Everything just was time consuming but I enjoy driving my beautiful car. Thanks Toyota Alex, Steve, Rashaan.

Excellent dealer. Jim is a great person and was willing to make it happen for me. Would def get a car from this dealer.

IF YOU READ NOTHING ELSE READ THIS: DO NOT DEAL WITH MICHAEL IN THE FINANCE DEPARTMENT. HE WILL TACK ON EXTRA FEES WITHOUT ASKING YOU ABOUT IT. HIS PAPERWORK HIS ATROCIOUS AND HE WILL BE PUSHY AND SNEAKY ABOUT IT. HE HAS AN EXTREMELY BAD ATTITUDE, IT IS APPALLING> ALSO, DOUBLE CHECK ALL OF YOUR PAPERWORK AND PRICING (EVEN IF IT TAKES YOU AN HOUR) BEFORE LEAVING! THEY WILL ADD ON FEES AND CHARGES FOR SERVICES YOU DID NOT ASK FOR AND DO NOT WANT!!! THEY WILL TRY TO SNEAK IN WHATEVER THEY CAN THINKING YOU WON'T NOTICE AN EXTRA COUPLE HUNDRED HERE AND THERE!!! I do have to give stars to the salespeople that I worked with - the three Asian guy team. Very helpful, very understanding, and worked well with me to find a price that we were both comfortable with. The finance department, on the other hand, was ATROCIOUS. I worked with Michael - guy in the far left office (if you get him, ask for someone else.) He pushed me relentlessly to buy the extended warranty and when I kept refusing, he gave me the WORST attitude and customer service I have ever had in my LIFE. From then on, he refused to even acknowledge me or answer basic questions that I had. I almost considered walking right out of there and not purchasing, if I didn't go through all the hours of negotiation with the sales team. He didn't even ask me about adding on any options, so I didn't think that there was anything else included in my paperwork. When I tried to get him to slow down talking - he was RACING through the contract at top speed - he brushed me off (more attitude). But since we hadn't discussed any additional add-ons, I left it alone because I didn't think they'd add anything without my consent. When I went home and took a look at the paperwork, I realized that not only did they charge me the WRONG PRICE we had negotiated for the car and he also tacked on almost $800 in additional charges for services we hadn't discussed! So, we're all human... people make mistakes, and I was willing to overlook it if they were kind about it. Unfortunately Michael did not give me any reason to want to forgive him - when I went back to the dealership to go over the paperwork and correct the errors. MORE ATTITUDE! Even worse than before - I almost considered talking to his superior about him right then and there, but I didn't have the time to waste. And I had brought someone along with me to bear witness to what they were saying, and when they tried to help me out in explaining what was wrong, Michael flat out said to my friend, "Um, is your name on this? No." And turned away. When I asked him how he got the price listed for the car, that the sales team and I had negotiated, he said "I don't know." And I asked him about the charges that were listed that I hadn't agreed to and he said again, "I don't know." And simply starred at me waiting for an answer. HELLO? Aren't YOU supposed to find for ME? That's why I'm asking you! Finally he said he would get the paperwork from the other building, went back to his office (which had windows that you could see in to) - dilly dallied for 20 minutes. It wasn't until I starred him down from my place in the room, did he call out "I just need to get the paperwork from the other building." 10 minutes later, his supervisor, Steven, came out. MUCH nicer and friendlier, and he escorted us over to the other building to take care of the problem. The sales person who had my original paper work was not there that day, so I had to return AGAIN the following day for them to correct the numbers. Finally, they agreed that it was incorrect (but no apology on their part), changed it to the agreed upon price. This time, I took my time looking over every detail, and found that though they had changed that price of the car - they tacked on an extra $300 where there previously had not been any! (Again, no apology on there part.) Finally, I was able to leave after a few hours... for the second time. Atrocious customer service, and shame on them for keeping somebody like Michael in their finance department. For such a seemingly nice, and large, dealership, I expected much better service.