Premier Chrysler Jeep Ram of Buena Park

All the guys at Premier were great especially Bobby and Augie the manager. The car was keyed all the way from the right front fender to the back door and Premier is going to repair the scratch. I'm taking the car in today.

It was a learning experience, did not purchase the Jeep due to all the hidden expenses, although the Jeep was listed at $28,888 it came out to be a little over $35,000 out the door, which was way over my budget, the sales reps were very friendly, made me feel comfortable.

Very responsive and helpful.

They were very quick to reply. I did not purchase yet as I am still researching companies, but they were quick to respond and gave a great first impression so far.

Excellent!

Advertised vehicle was already sold yet the ad continues to be displayed. Otherwise the dealer reps were attentive in their responses.

Very good, helpful people

They Followed up with me on a particular challenger I was looking for unfortunately found another car elsewhere. Good customer service

I ended up having a great experience with them and my salesman Sol was fantastic and willing to go the extra mile (literally) when I was doing my test drive, as well as work with me over my financing and payments. Im still slightly nervous (I haven't bought a used car in a while) but I know it'll be alright. Thanks guys!

I have not been contacted at all about a quote for the car I had requested. Just a bunch of emails saying we will get to you soon. I mean come on, I feel like if there is a potential customer then you should give them a little attention.

I saw this vehicle told them my price which is 10K and then was told there weren't anything in my price wamge

Made me an appointment to check out a car. When I came by the car had been sold. They just made me go for no reason and wasted my time.

The dealer quoted me this vehicle $4000 more than the ad price, And on top of this, the dealer asked why I got the ad price so wrong? This dealership is not honest. Don't trust this dealership.

Helpful, knowledgeable and quick to response

Fast response but changed my mind

Slow to respond to email inquiries. Some responses took days before I received a reply. In one case they never replied and I took the initiative and called the dealer. Advertised price was attractive, but the total price had many questionable charges such as SWAT and Lux Care that added ~$1,800 to the total price. At that point the price was no longer competitive. In the end, I purchased from a different dealer who responded promptly to my requests and didn't have hidden charges.

info was great

After submitting an inquiry for a used 2014 Focus, I received a call around 10am that the car is still available and to give them a call back to view it. I called back and confirmed and showed up around 4 o'clock. I was told it was sold. I told them I highly doubted that and to tell me when it was considering I was called that same morning. After actually looking , they called and found out it was at their sister lot in West Covina. They were gonna call and check to verify and I was going to make the drive. The salesman comes back and tells me it is there and I told him I would go. After I told him I would go rather than have them bring it , he went to bring the manager to tell me they would do it meaning it would be about an hour and a half wait. They finally bring it back and I test drive it. Once done with the test drive , he asks me if I read the disclaimer. I was confused and said no. He said the disclaimer at the bottom of the page (which I found out is visible once you click "more details") states that the price does NOT include their options such as the security system and a paint protector. That alone was over an additional $2000. Not only did they not do their research on their vehicle and say it was sold when it wasn't, they also wasted my time. I understand there was more to read but they should have also shared that info with me. It was obvious it happens more than once. I am still on the hunt for my car!

Awesome dealer easy to work with them im happy with me new evo

They had some one call but they knew nothing about the car I asked about or inventory. Said sales would follow up. Nothing yet.

Had a great experience with the staff, very informative, gracious and kind.

Didn't purchase the car, but the gentleman I spoke with was very helpful.

They call me right of way and asked what were my needs

Fast response

So far, great experience. Knew what I wanted and they made the process less stressful

Great followup and professional. However, I did not visit the dealership due to timing of buying my car from another one first. I would recommend them anyway due to the followup and answering my questions about the car I was interested in.

Worst dealer i ever delt with. When. I asked for a quote to buy the car, they nacked the price 5 k , when i told them the price should be lower than that, they pretended it was a mistake and gave me a different quote with 2 k more . they said inhad to pay to some features that are on the car. I thought the whole car with all tje features included inbyhe advertised price. I dove an hour to get there and an hour back. Total waste of time . i will never recomend this dealer to anyone. What a rip off

He got to me quickly. Very nice.

Just starting process they have contacted me. No car getting around by public transportation taking time.

The first salesman I spoke spoke over me, when I asked why Cummins engines weren't listed on Kelley Blue Book he couldn't answer my question directly and just started discrediting Kelley by saying it doesn't include any services or warranties in their prices. Even after I said I was looking for something with low miles he tried to tell me that 115k miles is good because the engines last forever. He also said I should come in because the vehicle was going to sell over the 4th of July weekend. When I checked on the vehicle the Friday before the 4th of July weekend, they raised the price from ~$44k to $46k. I don't think I would want to buy from a dealership that raises the price right before they expect it to sell.

This dealership is fantastic. They responded to me immediately and then have stayed in contact with me to advise of inventory as it becomes available. Shaun Murray is the best!

there are hidden fees, such as Clearcoat, and some kind of homing device both were 800.00+ each which for them is a standard addition so the base price is always 1,800.00 over their sticker price. Seems sneaky to me. That said they were great in processing and listening. Reminds me of the movie, "Fargo".

Shaun is awesome!

Great follow-up!

They responded right away.

I had a great experience working with everyone involved in the purchase of my new car. They offered me top dollar for my trade in. The experience was painless and fast. They drove to me for the test drive. Everyone from the salesman, Austin to the finance manager we're professional, courteous and kind. I will definitely recommend this dealer ship to all my family and friends.

Alika was a great help over the phone

They didn't have the car after I called and confirmed it was on lot. Lied just to get you to come in and sell you a car.

The dealership had the vehicle listed and honored the price online. They saw me same day and overall, the experience was quite pleasant. Thank you.

very nice and good

The vehicle I was looking at was no longer available when I contacted the dealer. The information stayed on CarGurus for several more days afterwards.

Very polite but a little disorganized.....too many things going on at once!!

I called the dealer several times and e-mailed the dealer several times to express my interest in the chrysler crossfire they had for sale. I was told they had just received the auto and had not had time to put a price on it. The next day I called the dealer again and was told the car had been sold. They gave me the real run around it was a huge waste of my time. Either they were compleatly disorganized or decieitful. I ended up buying another Chrysler crossfire at another dealer a week later.

Customer service isn't like anywhere else. Extremely catering and knowledgeable about everything.

Very consistent with checking in and seeing what I needed..

Very easy to work with

Advertised w sunroof, no sunroof

Great service :)

Wrong color

Quick Turnaround

Nice staff, sales manager Neil is who I would recommend.

Craig Campbell and his colleagues were excellent and made our car buying experience a pleasure. They are knowledgable and friendly people and I would recommend their services most highly. My daughter, who was buying the vehicle, said it was the easiest car purchase she has ever made!