Rydell Chrysler Dodge Jeep Ram

700 San Fernando Rd
San Fernando, CA 91340

http://www.rydellchryslerdodgejeepram.com

Sales: (818) 918-2046

Service: (866) 948-5006

Today 9:00am - 9:00pm

(Open Now)

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Sales Reviews (26)

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Guru2S9Q

Jul 31, 2017

Very attentive!

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Jack

Jul 25, 2017

Our experience was mixed, but presented no issues that we were not able to resolve with the assistance of our sales person Ludy Amador. Our only problem was our attempt to obtain additional and standard documentation of the vehicles original sticker and package listing, which one would assume should have been quite simple to provide to us, but after several failed attempts we simply went directly to the manufacture and they were quick to give us everything we were seeking. The staff was courteous and polite and we were repeatedly asked if we were being assisted.

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Jethro_07

Jun 23, 2017

Had a very good experience. My review is mostly of the dealer who helped me out (Oscar). Oscar was very straight forward and explained to me everything before even test driving it. He explained the car was on sale and was not negotiable, (Which was a very low price) but the only thing added to the price would be taxes and DMV fees. He went above and beyond to make sure I knew everything about the truck and about the prices. His hospitality made me and my wife comfortable and confident it buying from them. They didn't add all these nonsense fees most small dealers add just liked he said.

1 of 1 people found this review helpful.

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Doug

Jun 15, 2017

Dealer said price was already low, and wouldn't budge. Then came down 400 dollars, but no more. Couldn't come to an agreement. Following week, car sold for 1000 dollars less ! Crap treatment.

6 of 7 people found this review helpful.

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Tommy

Jun 11, 2017

We spoke with with a sales rep Jean Paul or "JP" over the phone and worked out a deal. We were told to come down and sign the paperwork and they would hold the car for as long as it took. In the 60 minutes it took to drive there they sold the car to someone else. Then they tried to sell us a car with more miles and less features for $2,000 more. Complete lack of integrity.

6 of 6 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Hello Tommy, thank you for your feedback. We always review every feedback we receive. Are you sure you spoke with a Jean Paul? We actually do not have anyone in our staff with that name and we monitor all our phone calls. Was it maybe another dealership?

JoAnn

Apr 26, 2017

Silvana replied quickly in my request for Jeep Patriot sales Jose..finance dept. no wait paper work ready. very nice friendly at Rydell. I recommend for all to purchase your vehicles at Rydell

2 of 2 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you very much JoAnn!

marcos

Apr 16, 2017

My visit to rydell was a very pleasent and the best experience i came across from all the other dealers i visited highly recommend rydell dealer and the salesman eddy was good no run around what he said they did for obviously you can tell i bought a vehicle very happy...

2 of 2 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Marcos!

Almybabe

Mar 20, 2017

I don't even know where to being. I have never been treated so amazing at any dealership. I went to other dealerships before I came here. Some didn't not even pick up the phone, never called back when they said they would, one dealership lost my info. I was told I needed a cosigner or I wasn't approved. The minute I came to Rydell they did everything they said they would. Called me back asap, approved me without a cosigner. I love love love my car. I recommend Rydell to everyone you will definitely not be disappointed. Everyone there has outstanding customer service. They treat you like a person and not dollar signs and find you the best deal possible.

3 of 3 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you very much for giving us the chance to earn your business and for your feedback, we really appreciate it!

Danny

Mar 19, 2017

Great shop purchase was made simple. Mena did an awesome job and Abraham was also great.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Danny! We really appreciate your business!

daniel

Dec 25, 2016

good experience took test drive answered all my questions

3 of 5 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Daniel!

greg

Dec 23, 2016

talked to their internet salesman James Horgan deal was done over the phone in about 15 min. a little bit of a drive for me but well worth it. thanks Rydell

2 of 2 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thanks Greg,

Glad everything went smoothly. We'll let Jim know and thanks for sharing your feedback and happy new year.

Chuck N

Dec 20, 2016

Pleasant experience shopping here for my first truck. Salesperson Nihad Waary was very nice and helpful in my decision to pick out and purchase my ride. I will recommend this dealer for anyone who prefers a hassle free vehicle shopping experience.

Is this review helpful? Yes | No

Response from Rydell Chrysler Dodge Jeep Ram:

Thanks Chuck for your feedback and for mentioning your Salesman Nihad. We really appreciate your business and glad you are happy with our service. Happy new year!

Juan

Dec 13, 2016

Great fast service!

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Response from Rydell Chrysler Dodge Jeep Ram:

Thanks Juan, happy new year!

Stan

Nov 1, 2016

Reasonable deal, fast processing, very kind~

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you!

cece

Oct 18, 2016

Good but they never confirmed the listing for the auto I was interested and then became pesty.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you for your feedback and please accept our apologies. We train our staff to always be respectful to the wishes of our customers and will mention this at our next meeting.

Dwight

Oct 3, 2016

Yes, I have purchased this Truck. Thanks for the service in sending the Info.

Is this review helpful? Yes | No

Response from Rydell Chrysler Dodge Jeep Ram:

Thank you!

Owen

Jun 17, 2016

Friendly service, no pressure at the dealership, great deals, Danny Haim was excellent to work with

1 of 1 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Owen!

David

May 4, 2016

Javier was kind and knowledgeable. The atmosphere was relaxed, not pressured

1 of 1 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you David!

Sue

May 1, 2016

Salesman Francisco was great. No pressure, patient and fun. Finance manager was also very pleasant too work with. I got the car I wanted at a good price.

Is this review helpful? Yes | No

Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Sue!

Sam

Feb 23, 2016

Dealers were great . didn't try to sneak anything into the contract or anything I had a pre approved loan so don't take my word for their loan process if you get your own loan at a good Apr you will negate at least 90% of any bs overall experience was great

1 of 1 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Hello Sam,

Thank you very much for sharing your experience with our dealership. We really appreciate it. We will always do our best to make sure our customers are completely satisfied with our service because we want them to come back in the future. Please let us know any time we can be of assistance again in the future.

Thanks, AJ

Debby

Feb 17, 2016

Juan Carillo assisted me in buying my Ram Promaster City Tradesman. This dealship is flawlessly maintained and the staff professional & courteous.

2 of 2 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Hello Debby,

Thanks for the great feedback! We wish you nothing but success with your Promaster City and look forward to serving you again in the future.

Thanks, AJ & Juan

natasha

Jan 13, 2016

Bad communication among staff, dirty play room for the kids, coffee cups missing ----- I had a good experience working with Jim the internet salesperson and sent him a text to say we were ready to view the Chevy Equinox - he responded the car was still there and he will meet up with us. Upon our arrival we were told the car was sold the night before - and then I received a text from Jim the internet Sales person saying he couldn't make it - either they didn't want to sell the car to us (white women/mom with kids) or someone lied at some point - but, it was disrespectful considering I drove 40 min. from West Hollywood with two kids to make it there on time. Maybe they saw our Chevy HHR as a trade-in and decided to tell us the Chevy Equinox was not available...or maybe just miscommunication among the staff - they were kind when I got there and said they wish they had a car to sell me. Either way...it was a waste of time and exhausting with kids....we ended up going to somewhere else and found a fab car!

2 of 2 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Hello Natasha,

Please accept our apologies. Our staff could have definitely communicated better to prevent this mix up. We try our best to provide our customers and their families with a pleasant buying experience and we did not this time around. We hope you enjoy your new vehicle. Thank you.

cesar

Nov 30, 2015

Great deal great service took their time with me explained everything over all great place for a car purchase. .. First time buyers like myself try it out I love my car.

Is this review helpful? Yes | No

Response from Rydell Chrysler Dodge Jeep Ram:

Hi Cesar,

Thank you very much for your purchase and taking time to share your feedback! We really appreciate it! Let us know any time we can be of service in the future! Have a great end of the year.

Fan

Nov 2, 2015

Great Service!

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you from our entire staff at Rydell!

Lance

Sep 6, 2015

Great work

Is this review helpful? Yes | No

Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Lance!

nelbatoast

Aug 26, 2015

We purchased a used vehicle, the experience was good. Even though it had been checked out by them, the car turned out to have an issue, but it was discovered by my mechanic right away, and Rydell covered the expense no problem.

1 of 1 people found this review helpful.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you! We hope everything is going well now!

Read 17 old reviews

Rogue12

Jul 27, 2015

I sent a specific email and the response I received clearly proved that the sales person didn't even take the time to read it. Dissapointing! I was ready to go in and test drive the vehicle.

Is this review helpful? Yes | No

Response from Rydell Chrysler Dodge Jeep Ram:

Hello Sandra,

Please accept my apology. I reviewed your request and you are right, we did not address your trade, only the availability of the vehicle you were interested in. That is our loss and your feedback will help us provide better service in the future. If you are still looking for a vehicle, have other feedback, or even just a question please contact me directly and I will personally help you. Our number at the dealership is 818 493-6300. If I am not there please ask the operator to transfer you to my cell phone.

Thank you,

AJ Mendoza

Gary

Feb 13, 2015

Bought the Tahoe would buy from this dealer again and defiantly use car-gurus again.

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Response from Rydell Chrysler Dodge Jeep Ram:

Gary, thank you very much for purchasing your Tahoe from our dealership. Please let us know anytime we can be of service in the future.

aholmes3

Nov 19, 2014

Great customer service. In and out with my new car in about a hour or two!

Is this review helpful? Yes | No

Response from Rydell Chrysler Dodge Jeep Ram:

Thank you for giving us the opportunity to earn your business! We hope you enjoy you vehicle and we look forward to serving you again soon!

mark

Nov 5, 2014

Good

Is this review helpful? Yes | No

Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Mark!

corks351

Oct 24, 2014

Very rude sales man if thats what we can call him not willing to take extra steps and try to make a deal never introduced him self didn't seem to like answer questions or hear concerns ...

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you for your feedback. Customer service is our #1 priority and we will continue to work with our staff to make sure we provide the best service possible.

Colin

Oct 10, 2014

Refused to haggle but having shopped around I believe I paid a fair price.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Colin. Over the many years we have been in business we keep hearing from our customers that negotiating over the price of a vehicle is one part of the purchase that they find very distasteful so we give our lowest and best prices up front. We hope to be of service to your again in the future.

Dejan

Oct 1, 2014

Sales person Jean Horgan was exceptionally helpful and sincere. I would absolutely recommend this man to any potential car buyer. A true rarity in the fast paste car selling industry, a old school human touch.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Dejan!

Manny

Oct 1, 2014

Salesman didn't take initiative, internet dept. only present one deal. When I emailed them details on a loaded Limited SUV they never returned my calls or email to try to be competitive, it was only $1.300 difference. Rather see a customer go to another Dealer.

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Response from Rydell Chrysler Dodge Jeep Ram:

Manny thank you for your feedback. It will help our staff provide better service in the future, knowing about your experience.

angel

Sep 30, 2014

Best deals period

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Response from Rydell Chrysler Dodge Jeep Ram:

Angel, thank you so much!

Ken

Jul 29, 2014

Sales person was great! F&I person lacked experience and almost lost deal.

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Response from Rydell Chrysler Dodge Jeep Ram:

Thank you Ken!

Navi

Jul 17, 2014

Decent prices. The people here were nice, but did not leave room for any sort of negotiations.

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Response from Rydell Chrysler Dodge Jeep Ram:

Navi, thank you for your feedback.

jeff

Jul 6, 2014

Not a good selection of high end Jeep Grand Cherokee on their lot. Salesman was nice and no pressure selling.

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Response from Rydell Chrysler Dodge Jeep Ram:

Jeff, thank you for your feedback. Allocation for the Grand Cherokee was lite this summer but we have a lot in stock now.

Barbara

Jun 16, 2014

Friendly and fast response

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Response from Rydell Chrysler Dodge Jeep Ram:

Barbara, thank you so much for your feedback!

Kit

Mar 7, 2014

Had a wonderful experience here! A.J. and Juan were amazing. not pushy at all, very helpful and I got a great deal! I will buy all my cars from here in the future!!

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Response from Rydell Chrysler Dodge Jeep Ram:

Kit, thank you! We hope all is well with your Grand Cherokee!

Wil

Jan 28, 2014

Too agresive sale person

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Response from Rydell Chrysler Dodge Jeep Ram:

Wil, thank you for your feedback. We will continue to work with our staff to make sure we provide the best service possible.

cristian

Jan 6, 2014

Good

Is this review helpful? Yes | No

Response from Rydell Chrysler Dodge Jeep Ram:

Cristian, thank you very much!

dominique

Jun 11, 2013

went beyond customer service .Bought the car from another state ,Had to fly there and they told me they would come pick me up if i fly to the nearest airport.Great experience Silvana was my sales person.

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Response from Rydell Chrysler Dodge Jeep Ram:

Dominique, thank you for your continued support. We hope to see you back again soon.

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Rydell Chrysler Dodge Jeep Ram