Shaver Chrysler Dodge Jeep RAM

3888 E Thousand Oaks Blvd
Westlake Village, CA 91362

http://www.shaverauto.com

Sales: (805) 262-9181

Service: (805) 496-7103

Today 8:00am - 8:00pm

(Closed Now)

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Sales Reviews (19)

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Michele

Aug 30, 2017

5 stars for their response time, the dealership was a little too far, but they contacted me immediately.

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Kevin

Aug 30, 2017

So far, not so good. I keep getting emails that don't make any sence. The vehicle had unreported damage with visible repair. The dealer was to correct it and notify me. Hasn't happened.

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Nahed

Aug 15, 2017

The best experience I've ever had from any dealer. Thanks guys!! I got my dream car.

1 of 1 people found this review helpful.

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mwl46

Jul 10, 2017

good responce no final decesion

0 of 1 people found this review helpful.

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mascareno_2004

May 31, 2017

They hav me very good customer service.....I did not purchase a car with them .....but they answer right away......

1 of 1 people found this review helpful.

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Dtay2Dtay2

May 12, 2017

They worked hard to get to a price that we both were completely comfortable with so I could bring the car home...

2 of 2 people found this review helpful.

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Bill

May 2, 2017

Didn't get back because this dealer was in southern California. Already purchased a vehicle in Oregon. Dealer was prompt in reply.

1 of 1 people found this review helpful.

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Guru1283

Apr 30, 2017

I highly recommend Shaver for a good deal! They were very accommodating, knowledgable and generous in working out a great deal for me on my Jeep Wrangler Unlimited! The on-line internet salesperson I worked with was generous with her time and answered all my questions promptly. Thanks for a pleasant experience!

2 of 2 people found this review helpful.

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GuruXMX7

Apr 22, 2017

Dealer did get back with me but couldn't give me the right deal on my trade

1 of 1 people found this review helpful.

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Lee

Apr 4, 2017

The agent was very friendly and tried to help me whatever he could. I had a happy test drive.

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Baron

Feb 22, 2017

They were very upfront and spoke candidly. Tim Ott, the salesman I worked with gave me a very thorough and extensive test drive. They worked with me on price and offered free delivery even though I live an hour and a half away. The only downside is that they were a bit pushy and my original salesman, who I scheduled the appointment with in the first place, never showed up. They were very quick to get me a solid guy to work with.

3 of 3 people found this review helpful.

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Matthew

Dec 17, 2016

Shaver was terrific! Their salesman, Tim, helped lead us to the perfect car. He was easy to work with and got us a great deal. I would highly recommend both Tim and Shaver to anyone!

4 of 5 people found this review helpful.

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Emmanuel

Nov 25, 2016

Very professional,straight forward in doing business and I will do business again in the feature.

1 of 1 people found this review helpful.

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Cheryl

Nov 21, 2016

Direct and responsive. Overall a good experience.

1 of 1 people found this review helpful.

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Jreynolds745

May 22, 2016

The sale consultant was eager to show me the truck but I didn't sense he really wanted to work a deal with me on a used truck. He was very helpful but was not well informed about the truck I wanted to purchase. I really wanted to purchase the vehicle but when I called him back he had sold the vehicle. I respect his business skills as he successfully sold it.

2 of 2 people found this review helpful.

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Lizzie

May 6, 2016

good

0 of 2 people found this review helpful.

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Byron

Jan 3, 2016

Responded very quickly and the respond is informative.

1 of 2 people found this review helpful.

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Hridaya

Dec 8, 2015

Was contacted right away. Car proved inadequate so taken off the market. That shows honesty.

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Rani

Oct 31, 2015

Emailed back and forth about a purchase because I was far away, however they had a car I wanted. Manager basically told me he would not deal and to go somewhere else. So I spent my money elsewhere. See ya Shaver. Good luck with your customer service model. UPDATE: I gave the Manager an upgrade on Stars that at least he cared enough about the dealership to respond. However I still standby my complaint as now I see the very car in question still for sale at a reduced rate. A rate now $1000 less than I offered you. $1000 less than the unreasonable offer you stated I offered you. So was I being unreasonable? Proof I was Not. I took the time to contact your dealership only after I did my research and offered you a fair price and was responded to with an attitude, not in a professional manner. So I am perfectly entitled to my opinion about the service I received. Perhaps rather than berating customers for their opinion, you should look at the situation and respond appropriately and look within as constructive criticism.

14 of 14 people found this review helpful.

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Response from Shaver Chrysler Dodge Jeep RAM:

Rani, This review makes no sense. We were responsive to you and were upfront with our pricing on our vehicle. It is not as if we were deceptive in anyway, you never drove here or had any promise broken. As a business we are entitled to price our vehicles to the market and we are entitled to say no to an offer that does not make business sense. So by your logic, because we said no to your unrealistic offer, we have a problem with our customer service model and deserve a one star review?

Read 16 old reviews

tim

Jul 11, 2015

good deal on the price of the car, but i felt slighted when i discovered (after signing all the paperwork) that they only provided one key. they wanted to sell me a second key, but they would give me a "discount" on the key activation fee. then i discovered that i only received 3 floor mats that weren't made for my model. i feel certain these were switched during the negotiation. Finally, they didn't even give me the owners. buyer beware fits this dealership.

7 of 7 people found this review helpful.

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mel

May 16, 2015

Poor customer service and finance tries to add in extra fees.

4 of 4 people found this review helpful.

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leo

May 11, 2015

Great

0 of 2 people found this review helpful.

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Tiffany

Apr 26, 2015

The sales guy(s) was rude, they lie about the features of the cars online just to get you to their lot. I would NEVER buy a car here...seriously!

4 of 4 people found this review helpful.

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Steve

Apr 9, 2015

Bought a 2010 Furious Fuchsia challenger. John the used car sales manager is great. Was available even on his days off. Highly recommended. Awesome car!!!!

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Angel

Apr 4, 2015

Worth the 2 hr drive! Tim helped me out a lot getting the car I wanted 2015 SRT for the price I wanted! Very pleased with their service and would recommend it!

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Rodney

Apr 1, 2015

Great Customer Service Old School Style the Real Deal Salesman John Shaktah & finance manager Brenton Laughlin are the best in the Business.

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Hal

Jan 21, 2015

Contacted me the same day with the information I requested.

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Bronson

Aug 18, 2014

Shawn and Robert, and the finance guys were great. I love the car, and they took great care of me.

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bill

Apr 28, 2014

Let me test drive right away. Great car!

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Migz

Mar 26, 2014

Fast response great deal thank you

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Catherine

Apr 8, 2013

The listing stated the car was a manual, which is what I want, but, it was actually an automatic. There were several scratches and scuffs which were quite noticeable. When I asked the dealer about removing them, his response to me was, "I can do whatever you want to the car, but, it's going to cost money." I felt the attitude of the dealer left me feeling as if they were doing me a favor by trying to sell me the car and I shouldn't be so picky.

1 of 1 people found this review helpful.

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Tim

Dec 5, 2012

They sold the vehicle at the advertised price and gave a very value on my trade in. I was in and out of there within two hours including test drive, trade in appraisal, and all the paperwork. Good fast friendly service! I would recommend them to all my friends looking for a Jeep or Chrysler product.

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Brian

Dec 2, 2012

Prompt call back next day, sent me info via txt msg when needed

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vanessa

Oct 11, 2012

Bought a car :D VERY HAPPY!

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lin

Jul 31, 2012

Tim Ott, who helped me, was very friendly and accomodating. Ira, the finance guy worked with me to get a great warranty that I could afford and feel safe with. I highly recommend this dealer ...esp. Tim!

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