Mastria Volkswagen of Raynham

Very professional

Very quick, very professional. Sale was done quickly, no hassles or sales pitch. Josh was great.

They responded quickly

Amazing customer service.

Very Professional. Quick, painless and smooth. Every member of the team made this buying process the easiest most painless experience I've ever had. None of the back and forth nonsense, I know a good deal when I see one and these guys know what they are doing. Bought the car at a great price and they gave me a more than fair number for my trade. I want to thank my salesman Chris Everson for his knowledge about the cars and the manager Micheal Martinez for his expertise in pricing. Not only that but the finance manager Mark Striggles brought it all together with a HIGHLY competitive rate and great deal on a full bumper to bumper warranty! Even met some of the people in the service department and for sure will be bringing my car to them. Wish I could give 6/5 stars!

This car was advertized as excellent condition, apon further info Car had cracked sub frame and many modifications. I guess you Can't trust this dealer. Would not recommend buying from this Dealer.

Excellent

Spoke to Greg, best salesperson I ever dealt with. Great manners and very professional. I would purchase from this dealership on my next car.

My experience with Mastria VW was limited as they only set up a meeting for me with someone at Mastria Kia, but they were very friendly and quick to reach out to me.

Trekked it to dealer after Angela (or Angelica) spoke to her manager about "negotiable" price of car. There were certain features we wanted on the car and the price reflected each of them. It didn't have them, but the more expensive model did. Three sales people approach along with the insertion of letting a few thousand dollars prevent me from driving the car of my choice. I did share my thoughts with the manager in writing so this review should be of no surprise. I understand the three star rating.

Where should i start from because these guys are just phenomenal! Starting with Angelica their Internet sales coordinator who first reached out to me when i sent them an email, she did a great job setting me up to come in and answered all my questions prior to going to the dealership. The sales person that i was handed to, John was very kind and took me test driving and answered all my questions, what he wasn't sure he asked so that he could give me the correct information. Then Mark the finance guy, wow...he did an amazing job to make this happen, i believe it was God working behind the scenes through him. He did above and beyond to work the financial part for me and i am super grateful. Thank you guys for the amazing job you did as i purchased my car, your hospitality is beyond words. I so happy can't thank you enough. I would recommend to go buy a car from Mastria Volkswagen.

initial info offering was fine

I recently purchased a car from Mastria and had a great experience! They were able to help me speed the process along so I could get my new car in a timely manner. I never felt pressured to buy a car from them. They were readily available to answers all of my questions about the car, going out of their way to make sure I was comfortable and confident with the car before I left the lot. I would highly recommend them!

Great customer service.

Good communication. Low pressure and answered all my questions

Got back to me right away and answered all of my questions. Good experience.

The Mastria people were very nice and very helpful. They worked with us and we ended up purchasing the vehicle. We are extremely happy and would recommend them to our friends and family!

The dealer representative did get back to me promptly, was very accommodating and knowledgeable. We only communicated via email and I will say there was excellent customer service! Very positive experience as far as communication. Much appreciated.

Advertised a vehicle as fleet/accident free when the vehicle was infact involved in fleet use and had an accident with an airbag deployment reported wasted an entire day going to check out a car that was almost completely mis advertised. I called the dealership multiple times and everytime I was given a different excuse. The car is still listed as accident free even though they know it isn't and they've dropped the price by 1k to lure in more unsuspecting buyers. If you've ever pruchased a vehicle from mastria or consider doing so I would take the time to run a thorough report on the vehicle because based on my experience they've shown unsavory business practices on multiple occasions.

The absolute worst experience I have ever had in my life... I wish I read the reviews 1st and shopped some where else. I was treated like a person when I 1st went there so I went ahead and purchased a SUV and after I noticed a few things that didn’t seem right on my agreement...I questioned it everything turned upside down. I wish I went with my gut and just walked out of this place but my wife needed a car and she liked the SUV, the finace manager total misled us then deceived us and used deceptive practices to get us to sign. I would never recommend this place and the owner of Mastrai clearly doesn’t care about his customers or he has no clue who’s running his business I’ve been in sales and upper management for over 18 years and I have never been treated so poorly in my life. I hope who ever is responsible for there online ratings reaches out to me so in can tell them exactly what happened and that I will tell everyone I know never to shop there.

Awesome helpful staff, quick process and very transparent about the car history.

I did buy a car there, but it was painful, I would never do business with them again....It went smooth until the delivery of the car. It took 10 days from the day I signed until I drove away with it. It was a comedy of errors. They will blame everyone else before taking ownership of a mistake. They will say that there is nothing that they can do. I went to pick the car up on the date and time promised, I let them know that I would be there in the morning and confirmed that the the inspection sticker would be done, registration etc. I got there and no inspection sticker...They said when the car went for service they (BMW) disconnected the battery and it wipes the computer clean and the car needed to be driven 150 miles. They knew that the day before and didn't call me to give me option of taking the car as is and I would get a sticker myself. BTW the car was advertised as leather interior, not true...it is called sensa tech (not leather) and the car supposedly had cold weath package

Prompt reply and helpful.

They were nice. Just, a manager gave us wrong quote re: extended warrenty & confused us a lot.

Great experience from the initial phone call to getting a sticker for my new car. I worked with Pedro in sales and Mark in the finance office, and they were both very friendly and professional. I was able to negotiate the deal I wanted on this car in less than 30 mins with no hassle. It should be noted that the initial numbers were very close to what I was looking for because Mastria was already offering the car at a very good price. I was also able to obtain the loan rate and term that I wanted working with Mark. The way we got there wasn't exactly how I had planned, but sometimes you have be willing to give a little to get something in return. I also want to note that I have good credit and was putting over 20% down. I also knew what my credit was worth in terms of the rates. These things were the necessary tools I needed to be in a good position to negotiate for the numbers I wanted. Being in the 'back office' can sometimes be an unpleasant grind, but Mark made it quick and easy. Pedro was excellent with communication and follow up, also very important to me in terms of what I consider great customer service. He answered or got answers to all my questions and explained everything, always finishing by asking if I was good or needed anything else. Fabulous! My car was ready when promised and because of the diesel they advised I needed to drive 200 miles and come back in for an inspection sticker. I did that and was in and out in about a half an hour with the sticker. Pedro also called me to follow up and ask if I was happy with the car and needed anything else. It felt great to be able to say that I was very happy with my car, his help and follow up, and my entire purchase experience overall. I highly recommend Mastria Volkswagen in Raynham, and would not hesitate to give them my business in the future.

I don't think I have ever had a "great experience" buying a car. This car was rated as only a "fair deal" but I wanted it. There wasn't another within a comfortable driving distance from me. Still I had to be willing to walk away from the deal to get a fair trade in price for my Jetta. The personnel in finance were excellent.

So far, so good ! I am going to purchase this vehicle this week. .................. That was as of Monday, then they changed the advertised deal, and would not honor what was agreed upon a day earlier. I was a serious buyer that lives in Maine. So serious, I complied with the asking price, what was asked to secure the car, filled out the finance paperwork, alerted my insurance company, booked a flight to Boston to pick up the vehicle, and even secured some winter wheels and tires in that area for the car. I would not recommend dealing with these people as my experience started out great, but ended with some big disappointment ! When I pointed out the add for the vehicle, during our conversation with the sales manager, on how they now could not follow through the agreed upon terms,.. the add was changed almost immediately ! Just poor business ! I can't in good faith recommend them !