Colonial Volkswagen

89 Turnpike Road
Westborough, MA 01581

Sales: (978) 961-0771

Service: (800) 941-5439
Today 9:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 17, 2018
Awesome dealership! Never been treated so good at any other dealership. In fact, my wife also bought a Volkswagen the same day! Five stars is not enough for this experiance! Highly recommend your place to anyone looking for a new vehicle. Mike C,ours salesman, along with everyone there, treated us like family!
Aug 9, 2018
Tony the GM is the guy you need to work with! Rebeca is the nicest girl and honest too! They make that place run smooth!
Jul 21, 2018
bfgb1081
Very pleasant experience. The staff was was very helpful. We were a little premature to look at a vehicle that was not prepped and they hadn't put a price on it until we got there. Price was much higher than I anticipated, therefore we didn't buy and they understood that. Which was nice.
May 20, 2018
Good experience. They didn't make you talk to a hundred people before you left empty handed.
May 13, 2018
Horrible dealer customer experience besides that they overprice their cars by over $3000 when you confront them with it they try to retaliate word wise by getting nasty and disrespectful. Stay away spend your money else where, where the sales people will actually care about your good buying experience.
1 people found this review helpful.
Mark helpful
May 10, 2018
Contacted me right away. Good experience, just didn’t have the navigation system in the car I was looking at.
Apr 19, 2018
Staff was professional & well educated on their vehicles. I would recommend this dealership.
Apr 19, 2018
I made an appointment to see the car. I drove from Manchester n h to Westboro ma. I told the person I talked to I would be there between 11:30 and noon. I got there and the car had been sold the night before!
1 people found this review helpful.
Mark helpful
Apr 17, 2018
Alex and the team at Colonial Volkswagen of Westborough were excellent. From Rebecca and Gina on the online team working with me before I came into the dealership to Alex helping us as we made our final decision everyone was excellent!
0 people found this review helpful.
Mark helpful
Mar 25, 2018
Great experience
Mar 9, 2018
Car salesman Alex Mailett was extremely helpful and personable. Process was painless and straightforward. I am planning to buy another car for my college graduate this spring at Colonial VW.
Feb 15, 2018
As soon as I arrived on the lot I was greeted by a salesman who was very nice and looked around at some cars for me. In the end I test drove two cars and wanted to buy the second one, but we were too far apart on the price and we weren't able to make a deal. I liked the salesman, and the manager came over too, but in the end I didn't feel like this was where I wanted to buy my car. They also gave me the wrong info on the first car I test drove. They told me the jetta I drove had a turbo and 160hp which was wrong. The car didn't have a turbo and had only 110 hp. Could barely go 80 on the highway. They seemed annoyed that I test drove two cars and didn't immediately sign a contract. I felt a little pressured at colonial and they didn't have a car that I REALLY wanted, so I went and found a beautiful car over at vw in auburn. I don't think this is a bad dealership, they have really nice cars and even offered me a great deal on a new vw. In the end it felt like a bad experience at a good dealership.
1 people found this review helpful.
Mark helpful
Feb 10, 2018
GuruZ58H9
experience was very unpleasant they made me travel from Brockton I could never see the car in the dealer they would lie to me so I could get there and they already sold the car and no time they apologized very desacradable the experience I do not recommend it
1 people found this review helpful.
Mark helpful
Dec 26, 2017
Edward Medeiros
Contacted me asap, will meet with her this Saturday.
Nov 1, 2017
Everyone of the employees were courteous professional and knowledgeable. I was contacted immediately by Gina Martinez who provided me with all the information I asked for. I drove 4 hours to see the car and it was everything advertised and ready for me to drive. I bought the Audi Q5 and I am thrilled! Would go back to Colonial Volkswagen again.
Oct 9, 2017
Great service - great car - very happy with experience
1 people found this review helpful.
Mark helpful
Oct 4, 2017
daa boadi
Excellent customer service
1 people found this review helpful.
Mark helpful
Sep 6, 2017
Contacted me quickly, Friendly and provided a price right over the phone which was nice.
Sep 5, 2017
Great salesmen, nice dealership. Car did not have features I wanted.
Aug 13, 2017
dlech71
They did contact me but, in the meantime, I decided to postpone my new-car purchase.
0 people found this review helpful.
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Aug 1, 2017
I was very pleased with my experience with Colonial VW of Westboro, Ma. The internet sales team was very helpful both online and over the phone. After deciding to visit the dealership and see the car I was interested my interaction with the salesman(Peter Esposito) worked fine, we talked about the vehicle as well as how I would get it back to Maine ( 4 hour drive). We worked out a compromise meeting halfway- very workable. I am pleased with the apparent value and trust the car will be a winner- satisfied customer, thanks
1 people found this review helpful.
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Jul 15, 2017
Goodwintoo
Great experience. They really want the customer to be happy. A+++
Jul 15, 2017
EmZach2
Neil and Rebecca were amazing; responsive, knowledgeable and friendly. Next time I'm in the market for a VW, I know where I'm going.
Jun 12, 2017
Great team, super responsive and trustyworthy
May 31, 2017
GuruPLPX
Great service
Nov 30, 2016
Prompt response but car is still a part of the TDI stop sale. Hoping they will keep me updated.
Oct 25, 2016
Just a pleasure to work with
Oct 22, 2016
Dealership responded within 24 hours. Our Salesman Peter was great! We were not pressured into buying a vehicle, they allowed us to take our time to look at the vehicle and talk about all our options. Great service!
Read 13 old reviews
Aug 8, 2016
After visiting several dealership ended up buying the car from Colonial.
Jul 24, 2016
I contacted the dealer via email with questions due to the fact I am some distance from them & needed to arrange transportation. They responded quickly with amswers & did not send me daily requests for an appointment.
1 people found this review helpful.
Mark helpful
Jul 6, 2016
Did not honor deal/offer they made to me while I was there in person, 10 mins after they made it! Ludicrous...they told me their car was the cheapest in a radius of 350 miles, yet I found 3 other cars in a 25 mile radius that were significantly better deals...typical dealer ring-a-am-roll...
5 people found this review helpful.
Mark helpful
Jun 8, 2016
They were great in responding and I was happy with my purchase. Friendly and courteous staff. Would definitely recommend this dealership to anyone interested!!
May 7, 2016
Great service!
Apr 12, 2016
Great customer service and an easy buying experience. They took care of registering the car after I bought it and Derek even picked me up from the train station when my car was ready. Highly recommended.
Feb 23, 2016
All around amazing experience. Got my dream car thanks to Derek. He went above and beyond to get me in the car I love! Customer for life. And I drove 1.5 hours to this dealership over the one 15 min from me because of the excellent customer service they provided!
1 people found this review helpful.
Mark helpful
Feb 3, 2016
ChasM603
5
They called frequently and left vmail numerous times but emails not helpful and their inventory wasn't a good match. VW cannot get their act together so we went Volvo.
2 people found this review helpful.
Mark helpful
Sep 24, 2015
Jason was terrific on follow up, negotiating and overall attention to detail.
Sep 5, 2015
Very positive. Gave my 23 yo daughter a rental car to use while her new car was readied
Dec 9, 2014
Customer service was on point!
Sep 28, 2014
Even though we didn't buy our car there we were happy with the level of service and information we received from Jeff.
Jul 23, 2012
Salesperson Pierrer Saliba was excellent. the car and explained all of the details. An outstanding representative of your company. Most helpful !!! Frank Hill

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