Hampden Trading Co

33 Commercial Dr, Hampden, MA 01036

Sales: (413) 667-4254

Today 8:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 4, 2017
Quick response unfortunately car was sold. Offered to keep me posted when a similar car came to the dealership.
Is this review helpful? Yes | No
Mar 13, 2017
They were very professional and timely with call back. Upon arrival, Rusty was very welcoming and answered my questions.
Is this review helpful? Yes | No
Mar 8, 2017
Good people
Is this review helpful? Yes | No
Dec 21, 2016
I heard back promptly but decided not to pursue.
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Lisa, thank you for sharing your feedback! We try to contact all our potential customers as quickly as possible, as we know how important timing is to our customers when they need a new car. Thanks again and good luck with your vehicle!
Dec 9, 2016
By far the best experience when purchasing a vehicle. I worked with Rusty. He was extremely friendly, knowledgable and worked with me on the purchase. Would definitely recommend them to friends and family.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Hampden Trading Co:

Matt - thank you so much for sharing your experience in purchasing a vehicle from Rusty. We strive to offer friendly, trust-worthy service to all of our customers and are thrilled to hear you got just that from Rusty. Enjoy your vehicle!
Nov 4, 2016
They responded to my email almost immediately. Would have worked with them but found something a bit closer to home.
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Thank you for sharing your positive communication experience, Jonathan! We hope we have the opportunity to work with you in the future. Enjoy your new car!
Jul 22, 2016
Good knowledgeable staff, pleasure to deal with.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Hampden Trading Co:

Thank you Ryan, we strive to offer our customers easy, low-pressure experiences in purchasing cars, so we're thrilled you found our staff knowledgeable and a "pleasure to deal with" - thanks again for your business!
Jul 7, 2016
Telephoned dealer about another vehicle a week prior and spoke to Rusty as instructed by the answering machine. Never in my experience buying new and/or used cars have I dealt with someone more rude, less skilled with customer relations and less interested in making a sale. He was unwilling to answer my simple questions, argumentative and defensive. I didn't bother to look at the car for these reasons. Knowing the owner was on vacation when speaking to Rusty I didn't rule Hampden Trading Co. out when the RAV4 came to my attention, hoping I would have better luck dealing with someone else. This time I emailed my questions and was disappointed at the response. Hampden Trading Co. does NOT sell a vehicle until the customer drives to them, test drives the merchandise, and gives an itemized list of what the customer THINKS is/may be wrong with the car. Hampden Trading Co. MIGHT fix it after you give them a $500 deposit, then you return in a week and pick up your car. They NEVER sell a car until you give them $500 first and come back in a week after they service it with your money. Sounds to me like the customers are keeping the company afloat. Not a place I want to do business with. Not to mention the horrible attitude in the written and verbal response which is basically if you don't like it go somewhere else. We get plenty of other suckers.
4 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Hampden Trading Co:

Hi Mona,
Thanks for sharing your feedback. I must say we are a bit confused as to how you received this impression of Rusty and our dealership. I apologize if Rusty seemed offensive, he was just trying to explain our policy of how we service our vehicles. As for the email response, I'm unsure as to how you are disappointed with the response. You insinuate in your review that we rely solely on what the customer thinks is wrong with the car, when in the email response we said this ALSO gives us an opportunity for the customer to weigh in on anything specific they want checked out BESIDE the 12
 More ...
Jun 29, 2016
Quick response. answered all questions. would use them to buy cars, except this one did not suit me.
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Thank you for sharing your experience communicating with our staff, Ellen. We appreciate it and hope to work with you sometime in the future!
Jun 20, 2016
Contacted me with a day or two from my original email.
Is this review helpful? Yes | No
May 31, 2016
Hampden Trading Company is very friendly and professional in serving their customers. They are up front about the cars they sell, and provide a Carfax history report on most if not all vehicles free of charge. Dusty was very helpful in answering all our questions, was very organized and explained all the paperwork before asking us to sign. It was a real pleasure doing business with him. Lastly, It was well worth traveling an hour's drive to buy from a dealer we felt we could trust and would gladly do business with them again. John and Suzanne
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 11, 2016
Fast response and great service. Highly recommended.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 26, 2016
Quick response to questions, decided to go another route, was looking for station wagon...sedan was second choice.
Is this review helpful? Yes | No
Dec 9, 2015
Unlike a typical "used car salesman" such as "Crazy Dave" and "Big Ed" (actual others I dealt with), the sales person was pleasant to deal with. I'll wait till spring to purchase and will return to Hampden Trading Co.
Is this review helpful? Yes | No
Dec 1, 2015
mlday2day
We're still watching for the right car but will definitely deal with Hampden Trading if possible. Their system is unique and I believe they are trustworthy.
Is this review helpful? Yes | No
Dec 1, 2015
Dealership was fantastic, had an awesome experience working with Rusty and David on getting me up and running with purchasing my 06' Mazda3. Definitely recommended to check out this dealership and the prices are definitely affordable. Happy Holidays!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 2, 2015
Very satisfied with the deal! I worked with Rusty and he was very helpful, professional, and friendly. The car was in great shape. I was so happy with the first Prius I found that I bought it and when I came to pick it up I saw another Prius in great shape. This Prius had just been put on the lot. Based on the first deal and the quality and price of the vehicles offered I purchased the second Prius too. I plan on returning to Hampden Trading Co. as the first stop when I look for my next car. I have already recommended the dealership to four of my friends. They are the best combination of price and quality I found. Traveled over 100 miles to make the deals. They were 20 to 30 percent lower in price than other dealers for the same cars. Great place to by a car!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 29, 2015
Friendly, upfront and I bought the car,
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Hi Bob! Thanks for your feedback! We appreciate it and are happy you had a friendly, upfront experience - that's what we strive for!
May 27, 2015
Went to the dealer and dealt with Dave. Very nice experience, although I didn't ultimately purchase a vehicle, but I would highly recommend a visit by anyone looking for a good value on a used car.
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Thank you so much for your feedback, Louis! We hope you'll visit again if you find yourself back in the market for a used car.
May 19, 2015
Received a prompt return call to my inquiry and their approach to me was very polite and attentive: the discussion at their office on the car and its condition was perfect and fully informative and I bought the car .
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Hampden Trading Co:

Thank you Francesco! We appreciate your feedback and review. We hope you're enjoying the vehicle!
Read 12 old reviews
Jan 12, 2015
Outstanding dealership I would recommend buying a car from them. It will be hassle free!!
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Thanks for the feedback, Tyler! We appreciate your endorsement!!
Dec 16, 2014
Dealer did not respond to my daily calls about a particular car until OOPS! "it just sold but we have another....".
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Hi Eileen,
As we told you when we called you that week, one of our salesmen was out sick, and we were very busy. It is typically not how we do business, so we apologized profusely, and I will apologize again. The reason we told you about the additional car, was that it was going to be a similar price and was a good quality vehicle, but we made it clear there was no pressure to come see it, we just wanted to offer you something similar since it took us a 2-3 days to connect with you on the phone in our head salesman's unexpected absence.

If you have any additional concerns, please do not h
 More ...
Dec 2, 2014
Had a few issues but did buy the Subaru eventually...
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Hi Stephen,
Thanks for your feedback - we greatly appreciate it. We appreciate your business, and are happy you purchased the Subaru from us. We also wanted to note that we stand by our cars, and sometimes when you buy a Used Car, there's a few issues that need to get worked out - but we feel we addressed every issue that you brought to our attention in a prompt and courteous manner, and hope you continue to be happy with your purchase.
Thanks again for your business, and feedback.
Nov 16, 2014
Though I Did not buy car here, I was looking for a Camry and saw one on their site. I was scheduled to look at at it and the day before man called and said it was sold. I really appreciated the fact he called and saved me a trip.
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Hi Jim,
Thank you so much for this review. We're thrilled to let you know that you were randomly selected in our November gift card drawing (everyone who posts a review is entered into the drawing). Please get in touch with us at your earliest convenience so we can send it out to you!  

Thanks,
Angela
Marketing Director
angelap@hampdentrading.com
413-566-0148
Oct 16, 2014
My experience with this dealer was awesome Mike and Dave i talked to in person and did business with. Within a week i purchased my outback that feels brand new for an 11 year old car. Awesome dealership ive already reccomended to some friend and would reccomend to anyone.
Is this review helpful? Yes | No

Response from Hampden Trading Co:

Thank you, Casey!
Aug 21, 2014
Disappointed with the way they treated me and my wife. Had cash in hand to buy a car from them and was turned off by the owners attitude. Went to another dealer that same day and bought a car. Will not recommend to anyone
Is this review helpful? Yes | No
Jul 14, 2014
Looked at one car, went to test drive but the car wasn't road worthy. They could have saved me the trouble if they were upfront on the phone. I expected a call about more vehicles they expected but they have never followed up
Is this review helpful? Yes | No
Jun 23, 2014
They were great to deal with and we found a great car!
Is this review helpful? Yes | No
Jun 2, 2014
I bought a great car from them and felt completely comfortable with the price and condition. Dave and the rest of the crew there were so nice and genuinely concerned that I be satisfied with the deal. I have already recommended them to two other friends.
Is this review helpful? Yes | No
May 18, 2014
Dealer was helpful: they sent me contact information and more. I felt special. I'm considering to buy this car. Thanks, Dima :)
Is this review helpful? Yes | No
Mar 23, 2014
I didn't hear back from theses guys for weeks - only to get a "this vehicle has been sold" respo se. Yet, the vehicle is still posted online...
Is this review helpful? Yes | No
Feb 15, 2014
Dave was great
Is this review helpful? Yes | No

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