Hampden Trading Co

Lisa, thank you for sharing your feedback! We try to contact all our potential customers as quickly as possible, as we know how important timing is to our customers when they need a new car. Thanks again and good luck with your vehicle!

Matt - thank you so much for sharing your experience in purchasing a vehicle from Rusty. We strive to offer friendly, trust-worthy service to all of our customers and are thrilled to hear you got just that from Rusty. Enjoy your vehicle!

Thank you for sharing your positive communication experience, Jonathan! We hope we have the opportunity to work with you in the future. Enjoy your new car!

Thank you Ryan, we strive to offer our customers easy, low-pressure experiences in purchasing cars, so we're thrilled you found our staff knowledgeable and a "pleasure to deal with" - thanks again for your business!

Hi Mona,
Thanks for sharing your feedback. I must say we are a bit confused as to how you received this impression of Rusty and our dealership. I apologize if Rusty seemed offensive, he was just trying to explain our policy of how we service our vehicles. As for the email response, I'm unsure as to how you are disappointed with the response. You insinuate in your review that we rely solely on what the customer thinks is wrong with the car, when in the email response we said this ALSO gives us an opportunity for the customer to weigh in on anything specific they want checked out BESIDE the 12

Hi Mona,
Thanks for sharing your feedback. I must say we are a bit confused as to how you received this impression of Rusty and our dealership. I apologize if Rusty seemed offensive, he was just trying to explain our policy of how we service our vehicles. As for the email response, I'm unsure as to how you are disappointed with the response. You insinuate in your review that we rely solely on what the customer thinks is wrong with the car, when in the email response we said this ALSO gives us an opportunity for the customer to weigh in on anything specific they want checked out BESIDE the 120 point inspection we automatically do, inclusive in the price. Yes, we do service our vehicles after they are sold, and yes, we do require that you come in-person to purchase the vehicle - as does every other dealer - so we're not sure why we're being called out for that. The reason we don't sell cars until after payment is that once we register the vehicle in your name, it's officially your car, and we no longer have rights to it with or without payment. I'd be happy to discuss this further over the phone. In addition - I've taken the liberty of copying the email reply we sent you that you were extremely disappointed and disgusted by the "horrible attitude":

Hi Mona,
Thanks for your inquiry! Our vehicles are serviced after test drives and prior to customer delivery. We do it this way as it allows our mechanics to also look at anything the customer specifically calls out on the test drive as well as a full 120 point inspection. We take a deposit, put the vehicle into the service lineup, and then you come back and test drive it to make sure it’s to your liking, sign the paperwork, and we register it.

If that’s not a process you are interested in following, I understand, and wish you best of luck in your search. If you decide you are OK with that, we’d love to schedule a test drive. Our hours are 8AM – 6PM M-F and 9AM-4PM on Saturdays. If you want to set up a time to come in, please touch base with one of our salesmen; either Rusty (413-575-8688) or Dave (413-439-5554), or reply to this message if that is your preferred method of communication. We look forward to hearing from you!

Best,
Eddie Less ...

Thank you for sharing your experience communicating with our staff, Ellen. We appreciate it and hope to work with you sometime in the future!