Coastal Volkswagen

1 Saturn Drive
Hanover, MA 02339

http://www.coastalvw.com

Sales: (781) 243-3336

Service: (866) 641-4780

Today 9:00 AM - 8:00 PM

(Closed Now)

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Sales Reviews (21)

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Apr 13, 2018

John

They did contact me with 24 hours or less and let me know vehicle was sold and offered other options (at a higher price) I was kind of surprised a car that had been listed for several months was suddenedly sold - oh well

Is this review helpful? Yes | No

Response from current dealership owner:

Hi John - Unfortunately we see this happen often. After a long period of time, a vehicle generates interest from multiple people at the same time. We apologize that the one you had your eye on sold. We'd love to find the perfect vehicle for you if you are still in the market. Please let us know if we can assist in any way.

Mar 29, 2018

GuruY2B7L

Very nice people.

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks - we hope that we met all your needs. Please let us know if there is anything we can do in the future.

Mar 23, 2018

fish4em

The dealer responded very quickly to my interest in the vehicle and test drove it the same day. When I got to the dealership it was clean and ready to go so there was no waiting around. My wife and I were able to take it for a longer than normal test drive so we could get a better feel if it was the right car for us. The sales people were very laid back and friendly and made our car buying a great experience. I would go back again for my next car.

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks for your review - and your business! We appreciate your taking the time to post comments about your experience. Looking forward to seeing you at Coastal again soon!

Mar 17, 2018

Great place!!!! Sales team are very nice. They connect with you and very honest even though I didn’t get the car. Mike (salesman) is a wonderful person. Actually! Everyone, I recommend over and over. Their prices are very reasonable.

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Response from current dealership owner:

Thanks! We are proud of our customer focused team and value pricing. Hope to see you at Coastal in the future.

Feb 8, 2018

badsneaker

Dealer contacted me immediately when I inquired about a vehicle, sent additional pictures and info. No high pressure sales tactics, very nice to deal with.

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks! Hope to see you at Coastal again soon.

Feb 5, 2018

Chris

Seems this dealer has an on going issue of selling cars out from under potential buyers. I had communicated through a series of emails, texts and phone calls for 2 days and made an appointment to see the car at the end of the day after work. I had spent the day excited about seeing the car just to have them text me an hour before the appoint telling me they sold the car. Nice! Car had been for sale for 221 days on CG suddenly it sold same day. OK My thought is they could have had the common decency and business sense to call me and ask if I was definetly coming to see the car and that there was someone else interested. We could have figured it out from there before just selling it from under me. BAD business. so don’t get your hopes up the car will still be there if you call them on it. I give them 1star because the salesman I was talking with seemed to be a nice guy and was over ruled by sales management.

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Response from current dealership owner:

Chris - We apologize for your vehicle of interest being sold. We have our vehicles listed in many places and we often receive inquiries from multiple people on the same vehicle. More often than not, the inquiries do not result in a sale and people do not show up for appointments. As a business practice, we must leave all vehicles "available" until they are actually sold. As soon as we reached an agreement with the other party, we contacted you immediately. We can understand your disappointment but we will not tolerate abusive or aggressive behavior toward our team.

Jan 18, 2018

ekim3129

would not give me a direct answer until the 4th message.

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Oct 14, 2017

Tom

They took a deposit over the phone and 3 hours later sold the car out from under me. When I called I was told businesses are allowed to make mistakes. Clearly a deposit means nothing to them if someone comes in and will do paperwork that day. Beware of this business. No remorse no care other than 'businesses are allowed to make mistakes'. Really??? Very concerning

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Hi Tom - We apologize for this situation. We make every attempt to confirm availability prior to a sale but occasionally our processes break down. We'd welcome another opportunity to earn your business.

Jul 19, 2017

LEIGH

Friendly, not overly pushy. I ended up buying elsewhere, as price was lower and had contacted other dealer first.

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Jul 18, 2017

Mack

The salesman was quick. Followed up with me to make sure that o was still interested about the car.

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Jul 15, 2017

Pattie

I didn't get this car, but I did buy an Eos. I worked with Sarah and Heather, they were terrific, both of them and I would recommend Coastal VW to anyone purchasing a Volkswagen!

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Jul 14, 2017

cpisto

Immediate response by the sales manager.

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Jun 1, 2017

Larry

Only contacted by automatic response. Offers for purchase were never responded to.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Larry - we are so sorry about the delay in responding. We experienced a technical problem during a server transition that resulted in not receiving notices when customers reached out to us via the internet. I hope that you've been in touch with our sales team at this point. If not, please contact us or provide your contact info so that we can reach out. We are still working through some glitches. Thanks for your patience.

May 23, 2017

John

Sales person name Kyle , nice and helpful with my grand Cherokee, he keeps me updated on the title arrival

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May 6, 2017

GuruBSJ1

I had a very positive experience at tihis dealership. They were prompt oil meeting with me and very forthcoming about the car.

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Jan 4, 2017

george

Good overall .

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Response from current dealership owner:

Thanks George! We look forward to seeing you again soon at Coastal.

Dec 1, 2016

Mark

I bought a VW GTI from this dealership. Great to work with. Let me take the cars I was interested out for a long ride. Shout out to Matt who walked me through the Android setup to connect my phone to the car. Would recommend this dealership. Love that they are close to my home.

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Response from current dealership owner:

Hi Mark -

So glad you had a great experience at Coastal VW. Best wishes with your new GTI. Hope to see you soon at Coastal!

Nov 5, 2016

Doug

Pleasant to work with.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Hi Doug -

Thanks for the thumbs up! Hope to see you at Coastal again soon

Jul 20, 2016

MArk

Very courteous but they sold the ar before I could check it out.

1 of 1 people found this review helpful.

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Jun 8, 2016

BOB

Very Good

1 of 1 people found this review helpful.

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May 5, 2016

Ruth

Great experience. No pressure, no haggling. Delighted with vehicle delivery and service. Highly recommend.

1 of 1 people found this review helpful.

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Read 12 old reviews

Apr 1, 2016

Erik

Very professional response. Did not meet. I found a car elsewhere

1 of 1 people found this review helpful.

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Feb 28, 2016

Meagan

Good

1 of 1 people found this review helpful.

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Jan 29, 2016

goonie78

Made an appointment the night before and drove 1.5 hours to test drive a car. When I got there I was told it sold the night before and got a tepid apology. A simple call in the morning could have saved me 3 hours. When you have a family and a job this is a big time commitment, young sales rep didn't seem to care that much.

6 of 6 people found this review helpful.

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Jan 19, 2016

R&LG

Extremely knowledgeable sales staff - easy to work with all around! Very happy with our experience!

3 of 3 people found this review helpful.

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Jan 18, 2016

Craig

Lance was great, and Tim was a long process, but good people. And happy

1 of 2 people found this review helpful.

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Nov 30, 2015

Andrew

Five Star Service, The entire Coastal. VW team works overtime to have you satisfied and it was a quick smooth buying experience overall. Big thanks to Terence Sterbenz the sales rep who tireless went overboard to have us drive away with our new ride.

2 of 3 people found this review helpful.

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Nov 19, 2014

Erika

I went knowing what I wanted and did not get a hard sale push. They treated me with respect and made everything as easy as possible. Lance from the Nissan site was excellent. I went expecting a stressful experience and came home happy and relaxed.

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Sep 7, 2014

ouellette2008

Great Service and quickly responded to my inquirey. Terrance and Steve in Finaning got me right into my car at the right price and interest rate.I woudl recommend there services when looking for a new car.

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Aug 14, 2014

Sylvester

Excellent

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Mar 10, 2014

Alfred

I bought the Nissan Altima from Coastal.

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Mar 31, 2013

Brad

nice new building fast call back on my inernet inquiry, then it died there. Filled out a credit app-never heard back. Sales manager promised to send me a window sticker for a vehicle I was reviewing-never received. ent to another dealer up the street, crackerjack difference. The other dealer wantd my business. Too bad as I want to see coastal succeed

1 of 1 people found this review helpful.

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Jan 15, 2013

Deb

We recently purchased a pre-owned 2012 Routan from Coastal VW. We traveled from Haverhill, MA to Hanover to test drive the van and ended up purchasing it. John Tangeman, our dealer, was extremely knowledgable and professional and made the experience of buying a car stress-free. We will definetely return to John at Coastal in the future for another VW.

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Coastal Volkswagen