Colonial Volkswagen of Medford

Good experience, friendly salesman Paul.

Found a vehicle that fit my wife’s budget, personality and must have’s. The buying experience was fast and simple up front, however, it was simply because they were in an extreme rush to push the sale out the door and the Vehicle off the lot. My sales “professional” told me to drive the car home from the dealership. I live in NH and the dealership can’t provide temp plates for me so they led me to believe that was how it’s done and it’s ok. They get 3 stars solely based on price and condition of the vehicle. My loan still hasn’t shown up in my bank account because they were too scared for me to leave and get the check myself. they had to double team me just to use their extremely complicated CUDL program which is in fact useing my bank and 2.4% interest but it has more steps involved for no reason. Car had issues off the batt but luckily it was covered under the bumper-to-bumper factory warranty. I made the rookie mistake of not asking for the 2nd key, which they did not have. leverage lost, lesson learned. (They intentionally withheld that info though, as would any salesman). Finance manager was very nice and didn’t try to strong arm me at all when closing the deal with extra useless products/programs/warrenties. I tried to see if they could help or compromise on the key and they offered me a pack of bandaids... Thanks David.

Car was listed as having leather seats and sunroof. When I got there, the car had cloth seats and no sunroof. Classic bait 'n switch. Disappointing.

Very nice representative. Quick response.

ASk for Keith, he’s the best!!

Quick response. Followed up.

The dealer contacted me quickly I set up an appointment to see the truck but unfortunately it was such a good looking truck someone got there before me and bought the dealer called me and gave me the bad news before I drove down there

Good. Communication but we haven't been able to reconnect back up

Drive over an hour to look at vehicle. Took it for ride.couple problems we noticed they were going to look at it and get back to me in 2 days this was 3 weeks ago and still waiting ..won't go back.

I've bought many a car from Colonial, but my most recent experience with Jason G was great, no-pressure, showed us a bunch of different trim levels, and we talked all about the differences between them. We'll be back to buy in a month or two.

Received initial response from dealer to my inquiry but then never received follow up or response to my specific questions regarding the cars condition. These were normal questions one would ask regarding a used car. My emails went ignored even though I supposedly was dealing with the 'Internet Sales Manager'. Very poor customer service which is disappointing as I was seriously interested in the particular car though dealership located 4 hours from my home.

Extremely friendly people, worked with me to try to get me the car I wanted, unfortunately I ended up going a different route but would recommend to anyone

They provided very helpful information and had competitive prices. We got our car elsewhere only because the color combo we wanted was in stock elsewhere.

Didn't buy but these pepole were nice to deal with.