Maplecrest Ford Lincoln of Union

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2800 Springfield Ave, Vauxhall, NJ 07088
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Sales: (908) 964-7708

Service: (908) 964-7708

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Dec 10, 2016
Bounced around to many people, my question was not answered. Believe vehicle was sold. Appeared they weren't interested unless I went there
Is this review helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Hi Ed,

We appreciate your feedback as we take all of our customers' concerns very seriously. Looking into the matter further allowed us to review our communications processes. We want to make sure that our response methods allow for smooth and streamlined interaction.

Regards,

Jen Miller
Head of Brand Transformation and Consumer Experience
908-964-7700

Dec 6, 2016
They did call me in person it was a good follow-up no action was taken on the vehicle as of yet thank you
Is this review helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Hi Frank,

Thanks so much for taking the time to write this review of Maplecrest Ford Lincoln of Union. Please let us know if you have any additional questions that may help.

Wishing you a very happy holiday.

Regards,

Jen Miller
Head of Brand Transformation and Consumer Experience
908-964-7700
Nov 25, 2016
In my original request sent through Cargurus, I had asked for the original window sticker (for some screwy reason Maplecrest does not show the original window stickers for Mercury products (made by Ford) but does show stickers for Fords) and also asked one question. I got a response from the dealer right away, but the salesman insisted I contact him by phone. I sent a response e-mail, telling him that I have to pay for incoming and outgoing long-distance phone calls (they could tell from my zip code that I don't live in NJ), and also pointing out that he can't read me a window sticker over the phone. I keep getting e-mails from Maplecrest, but no one has ever bothered to respond to my original questions. I think Maplecrest should just shut down its internet operations, as there doesn't seem to me to be much point in having an internet department if it won't use the internet to answer questions when requested to do so by a potential customer. Sorry Maplecrest, I am not buying a vehicle from you.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 14, 2016
Good & Bad... Dealer contacted me 3 days after my inquiry, and I had already went there to see the vehicle. Never purchased the vehicle because of pricing. They were not able to lower the price on a vehicle that was above market value. The vehicle wasn't in mint condition or even cleaned up? So that was a big turn off. But the staff was exceptionally nice and professional while there. I just went somewhere else and got the some exact vehicle with less miles, and detailed with new tires for $1.800. less. Their loss, not mine.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Hi Jesse,

Thank you for taking the time to write this review. We appreciate your kind words about our sales team.

We have many cars at different price levels so when you're ready to look again, please allow us another chance to earn your business.

Regards,

Jen Miller
Head of Brand Transformation and Consumer Experience
908-964-7700
Aug 5, 2016
Horrible experience. Almost forced me to give my SSN to estimate the dealership fees. Stay Away.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2016
Told them I am no longer interested in buying a Hyundai and I have decided I would rather purchase a used Toyota Corolla. They said they have other cars in my price range and will call me back Monday.
1 of 1 people found this review helpful.
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Apr 5, 2016
Good!
Is this review helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Thanks, Mike, for taking the time to write this review of Maplecrest Ford Lincoln of Union. We appreciate your business.

Regards,


Jen Miller
Head of Brand Transformation and Consumer Experience
908-964-7700
Mar 18, 2016
Car not available
Is this review helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Hi Eddie,

We'd like to learn more about your recent review at our dealership so that we may understand more about your experience. Please give me a call to discuss further.

Jen Miller
Head of Brand Transformation and Consumer Experience
908-964-7700
Jan 8, 2016
dealer followed up, went to dealership but did not see a vehicle that interest me
Is this review helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Hi Victoria,

Thank you so much for writing a 5 Star review of Maplecrest Ford Lincoln. It's not often that a customer will take the time to write a review even when a fit didn't occur. We're so sorry to hear that things did not work out the first time and we'd certainly like for you to give us another shot.

Again, thank you for taking the time to write your review.

Regards,

Jen Miller
908-964-7700
Dec 31, 2015
put down $600 then ,financed it the rest. bought a 2yr/24k warrenty ($1,500). total financed amount is $6000. paid more than expected but its a great car.
Is this review helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Hi Tony,

Thanks for your review of Maplecrest Ford Lincoln. We appreciate the time you took to write the review and thank you for your business. We're so happy to hear that you're happy with your car and look forward to seeing you at your regularly scheduled maintenance appointment.

Regards,

Jen Miller
908-964-7700
Dec 9, 2015
They return your call
Is this review helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Hi Dom,

Thank you for your 5-star review of Maplecrest Ford Lincoln. We do appreciate the time you took to write this review as we strive everyday to please our customers.

Regards,

Jen Miller
908-964-7700
Dec 8, 2015
They display a truck but they don't have this is second time they display a truck and they don't have.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Emerson,

Please contact us directly to discuss your concerns. While we understand this may be frustrating to you, I will personally look into the matter for you with more information.

Regards,

Jen Miller
908-964-7700
Nov 11, 2015
They are great they work with you the service you are given a thumbs up
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Hi Juan,

Thank you for this awesome review of Maplecrest Ford Lincoln. We're happy to hear that your experience was great.

We look forward to seeing you at your next, regularly schedule maintenance visit.

Regards,

Jen Miller
908-964-7700
Oct 17, 2015
Contacted 10/02/2015 was told truck in stock via email and to call for appointment to test drive. Called on 10/03/2015 for information on truck and to set up test drive. Got the run around. It took 3 days and several phone call to be told truck was sold. It's hard to believe that a salesman is unaware that a vehicle has been sold when this person is your point of contact for information on vehicle. Trying to contact management is a nightmare, no one is in calls are sent to voice mail with a promise to return you call. Maplecrest claims You are a valued customer. Looks like I'm a zero.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Cornell,

You are not a zero and clearly we dropped the ball on you. I personally apologize for that as I bear the responsibility for not responding to this review in a timely manner. This is a new service and we haven't gotten the kinks out of receiving alerts.

With that said, on behalf of the dealership, I also apologize that you did not receive the level of service that you expected. You are correct that we pride ourselves on great customer service and, unfortunately, we let you down. We constantly review and evaluate internal processes and systems but sometimes they don't work as qui
 More ...
Sep 2, 2015
The dealership responded to our inquiry. Me and my sister went to the dealership by appointment. When we got there we were left sitting in the showroom for over thirty minutes before a salesperson assisted us. We only got help after complaining to the sales person who initially spoke to us on the phone and greeted us when we got to Maplecrest. We felt overlooked since the person who was supposed to be showing us the car ignored us since we weren't spending in excess of at least five thousand dollars. I also felt that they were not very organized. Based upon how I was treated initially and how I was basically forgotten about, when I am ready to buy a new car I will probably look elsewhere.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maplecrest Ford Lincoln of Union:

Hi Sharon,

We let you down and that is something that doesn't sit well as we strive at all times to create a comfortable and pleasurable experience for all of our customers. Since you wrote this review, we have changed many of our processes and implemented new ways of attending to our customers. If you choose to give us another try, I expect your experience to be quick different.

Regards,

Jen Miller
908-964-7700
Aug 26, 2015
Traveled over a hour car was in much worse shape then expected salesman seemed completely disinterested
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 10, 2015
Did not appear to be interested in my ideal purchase and or my plans to come into the dealership within the next month.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 11, 2015
I had an appointment to buy a car , when I get to the dealer they told me that the car was sold an hour earlier before I get there. They're liars over there.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 2, 2015
Initially they answered my email but when I answered 2 days later with additional questions, they have not responded.. I've sent 2 additional emails, no response. Was asking for a CarFax on the car a problem? Or just poor customer service?
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Old Dealer Reviews

Aug 30, 2014
Responsive but already had a truck in my sights
Is this review helpful? Yes | No
Jun 6, 2014
Slow response
Is this review helpful? Yes | No
Jun 18, 2013
Price wasn't competitive but called everyday for follow up
Is this review helpful? Yes | No
Aug 11, 2012
A little Run around and eventually didn't have what I was looking for. But at least they called me back.
Is this review helpful? Yes | No

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