Lia Toyota of Northampton

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Rent A Car, Toyota Certified Used Vehicles

280 King Street
Northampton, MA 01060

Sales: (413) 341-5299

Service: (866) 581-0156

Today 9:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Dec 5, 2017
Overall,my experience was positive. The salesman that I worked with was professional not pushy. Lia Toyota does not focus on customer service like other Toyota dealerships I have been to.
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Nov 13, 2017
Jasmina32
I drove 3 hours to shop from this dealer. The dealer did not listen to my needs nor treat me fairly. In fact, the sales person was condescending in response to my counter-offer when I presented the facts from CarGurus market research about a fair price. He put me down by making a comment that I should go and buy the car at that price, and they would buy two such cars from me and pay me more for it. The dealer added to the negative reputation of dealers who are intimidating, nasty, and high pressure, especially in how they treat women buyers. Two days later I bought the exact car, with the color of my choice, for LESS than the counter offer I had presented that this dealer laughed at me and tried to humiliate me. It is unconscionable that the dealer thinks to earn and keep a customer's business is by abusing them.
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Jul 16, 2017
klambert43
The dealership was very pleasant but was really too far for me to travel to.
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May 31, 2017
Very nice and informative. Too far thought!
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Jan 4, 2017
Rothjr
I enjoyed the experience with the staff at Lia. They were courteous and very knowledgable about the car I was interested in. Stating that, the car was overpriced and they were unwilling to lower it to a competitive price. I bought the same make and model a year newer for less from a competitor.
2 of 2 people found this review helpful.
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Mar 10, 2016
Salesman was nice except when I attempted to negotiate just the price of the car. But when I asked for an automatic car starter and some money taken off so I can professionally shampoo the interior and he did that.
1 of 1 people found this review helpful.
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Read 9 old reviews
Sep 19, 2015
Erin was great!!!
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Oct 7, 2014
Erin and her sales manager were great! I had a really good experience although the dealership is almost 1,000 miles away from where I reside.
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Jul 15, 2014
Excellent service-very happy.
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Jun 24, 2014
Sukru
Very good
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Jun 21, 2014
My experience at Lia Northampton was just terrific! I got there looking for a suv, Ritchie helped me to find just the right one for me. I was a first time buyer and I was a little concerned about getting a loan, but Ritchie gave me a very good explanation about the loans and all my worries went away. I'm really happy with my new car. I gave them 5 start for the great helped they gave me!
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Feb 3, 2014
meema9906
Quickley answered e mail vehicle was sold, stayed in touch for a while
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Nov 24, 2013
They were very helpful in every way. It was a great way to stay home and when the time was right for me, I was comfortable knowing that things would be in order when I went to the specific dealership.
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Jun 27, 2012
Excellent, responded within hours with phone calls and emails low pressure very pleasent to talk with I just havent made the long trip to see the vehicle.
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Sep 12, 2011
Sales staff friendly and accomidating , the price was right , worth the trip of 75 miles one way.
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