Balise Toyota Springfield

New Owner Events, Rent A Car, Signature Dealer, Parts Center, Toyota
Certified Used Vehicles, Toyota Tire Center

1399 Riverdale Street
West Springfield, MA 01089

Map & Directions

http://www.balisetoyota.com

Sales: (413) 358-4821

Service: (413) 731-8500

Today 9:00 AM - 8:00 PM (Open Now)

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Inventory
Sales Reviews (41)

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Sep 16, 2019

lola124

Very nice and not pushy which was wonderful

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Sep 14, 2019

GuruHSWTT

Excellent

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Aug 25, 2019

doug

while we didnt buy a car the dealership and salesperson karen were terrific!

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Aug 6, 2019

GuruHXFSW

Respond fast and clear

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Jun 21, 2019

Bill

Could not have been nicer. Low key, no hard sell, friendly, and great to do business with.

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May 11, 2019

Robert

Outstanding

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Apr 30, 2019

Ciales22

Karen took care of me and she was very professional and answered all my questions.

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Apr 17, 2019

GuruLWSPM

He called me back.

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Mar 20, 2019

Samuel

Excellent service

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Dec 14, 2018

901_MikeB

Donnell Hart responded to all emails, texts, and calls and was very helpful. We’re currently in the purchasing process.

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Dec 13, 2018

GuruTMYQT

The car I was interested in was sold but they responded rapidly to my initial request and were helpful in expressing that they had more vehicles available

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Nov 28, 2018

Tim

They followed up with pertinent emails and offered to help without being overbearing which is great. The car just isn’t quite big enough.

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Nov 19, 2018

Peter

courteous and professional

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Oct 25, 2018

GuruV999N

Quick response and nice seller.

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Oct 23, 2018

Greg

Cood dealership

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Oct 5, 2018

AYR1515

While I didn’t buy a car here, the salesman was prompt and courteous, even when I found a car elsewhere better suited for my needs. Very polite, respectful and not pushy.

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Oct 3, 2018

Ashley

Said the truck was sold and that was it. Did not offer to look for similar truck for us or offer to call us if something else comes to the lot.

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Sep 18, 2018

GuruYVP1J

Timely an helpful response.

1 people found this review helpful.

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Aug 15, 2018

ann

the lady Karen was very helpful and knowledgeable

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Aug 10, 2018

GuruTV41C

Fine experience

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Aug 8, 2018

Sven

Mathias was very professional, courteous, helpful. Easy transaction. Nice truck.

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Jul 21, 2018

Brian

Really nice for communication

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Jul 13, 2018

JoAnne

Great people to talk to. Unfortunately the truck I wanted was already sold.

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Jul 9, 2018

Guru9S2ZC

They respond and follow up ..

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Jul 6, 2018

Tim

Best prices in the area!

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Jun 18, 2018

Lebarron

I was very impressed with there service

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Jun 12, 2018

Tina

We purchased the vehicle we found on the CarGurus website. The dealer was great to deal with. The service was outstanding and they communicated with us ahead of time as we were traveling a couple hundred miles. The truck was exactly as described and I was able to quickly pick it out on the lot. Wished they were closer as our local dealer doesn't offer the same quality service and customer satisfaction. From the moment we walked in the door we were treated like family.

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Jun 3, 2018

Kim

Had a great experience with Richard and Nelson at Balise Toyota! I would do business with them again.

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Apr 21, 2018

Jula

Awesome.

0 people found this review helpful.

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Apr 13, 2018

Mary-Warren

I was contacted and arranged to test drive the Rav4. Ended up testing out two of them. Mathias was very helpful, friendly, and provided lots of information about the vehicles.

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Mar 19, 2018

Bruce

Sales Reps have been conscientious in their contact without being overbearing. They reached out and offered assistance and information with sincerity, not the badgering one often gets. It was only the distance that prevented me from buying from them.

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Mar 9, 2018

Guru5QDLP

She was kind and passionate. She explained it in detail. No room for further negotiation.

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Mar 9, 2018

John

Called me and got back to me but was sold before I got to see it

1 people found this review helpful.

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Mar 7, 2018

Samantha

My sales guy William Goldenburg has been excellent through the whole thing. Showing me different options to male sure I get what I want. When it came to signing the paperwork at closing time I felt rushed as theu shut tv's off on my husband and daughter and shut all the lights off while I was in the finance office.

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Mar 6, 2018

Dustin

Quick Response and Eager to Help

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Feb 17, 2018

fred

The 2015 Toyota Tundra was not the truck i thought it was going to be.

0 people found this review helpful.

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Feb 4, 2018

Interacted only via email. Vehicle sold before I was able to travel to dealership. Person I corresponded with via email was very helpful.

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Response from current dealership:

Ed,

Thank you for giving us 5 stars and we're happy to hear that the associate you worked with was helpful! Please let us know if we can keep an eye out for another vehicle...we would really like to be able to find the right vehicle for you and welcome you as our customer!
Kind regards,
Diane Franklin
Customer Relations Manager

Jan 4, 2018

GuruZ9J7T

They got back to me very quickly, however we were not able to make a deal!

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Nov 18, 2017

shelley

Easy to deal with and delivered our car even though we live in NY.

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Nov 13, 2017

GuruZCXNC

Were prompt but not pushy about responding to my questions. Matthias met me for a test drive and again was courteous and friendly and knowledgeable in answering my questions. I wasn't in a rush to buy so did not get to the negotiating point since the particular vehicle was not exactly what I was looking for.

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Oct 24, 2017

Paul

Leo contacted me promptly and was professional.

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Read 44 old reviews

Sep 17, 2017

Guru9R8ZK

Nice people, no pressure to buy

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Aug 11, 2017

Guru747Z

I was treated very nice at this dealership.Got a real nice car.Salesman Will was very nice.Explained everything to me.Also Manny was very nice.They even showed me how to use all the new gadgets in the car as I'm really old school.Very good experience for me.I would recommend to family and friends.Thanks Balise.

0 people found this review helpful.

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Jul 25, 2017

Dan

Had the advertised car on site, my daughter loved it and we bought it. Jose was our salesman and he was very helpful and friendly.

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Jun 16, 2017

Michael

Honestly I was not contacted for 5 days, I actually bought one of the other listings that contacted me the same day I inquired in Connecticut

1 people found this review helpful.

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Jun 12, 2017

Manuel

Fast and direct

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May 15, 2017

Kelvin

Got a great deal and the Dealership gave great service.

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Response from current dealership:

Kelvin,

We are happy to know that you had a great experience with our Sales team...thank you for taking the time to give us 5 stars! Please reach out when you need us, until then take care and enjoy your vehicle!

Kind regards,
Diane Franklin
Customer Relations Manager

May 5, 2017

GuruQ71H

Vehicle was reasonably priced, salesman was pleasant but the try to give half the Bluebook value on your trade, my vehicle Bluebooks at 14,800 and they offered me 6500....

6 people found this review helpful.

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Response from current dealership:

We are very sorry to hear that your experience was less than perfect. We are going to make sure your note gets to the General Manager as we take customer feedback very seriously.

May 4, 2017

dissatisfied

They don't know their inventory or where the car is when you arrive at the dealership. Nice warranty if I ever find a car to purchase.

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Response from current dealership:

We are sorry to hear about your less than perfect experience with Balise Toyota. We take your feedback seriously and are always looking to improve on our processes. Thank you for sharing your experience with us.

Apr 19, 2017

Jamie

My contact with the dealership was minimum because the vehicle was sold.

1 people found this review helpful.

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Response from current dealership:

Jamie, thank you for taking the time to leave us a review. Please feel free to reach out to us if we can help in any way!

Apr 9, 2017

Justin

Very professional. Made it super simple. Easiest car buying experience I've had and at a decent price. They deal in volume so they are willing to work with you to get the car you want.

1 people found this review helpful.

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Response from current dealership:

We're happy to hear that you've had such a great experience with us, Justin! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!

Apr 7, 2017

Suzanne

Very helpful and a great price on the Lexus.

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Response from current dealership:

Suzanne, thank you for taking the time to share your feedback with us!

Mar 5, 2017

Joel carrillo

Thanks,they are very professional..they answer all my questions..and gave me a good deal..thanks jose barina.

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Feb 22, 2017

Sharon

He was quite pleasant on the phone. Terrible when we met in person. Played the old "someone else wants the car and has cash" game". Would not give me a straight answer when I asked what my trade was worth. We were not going to buy that day and did not care for the car. He got angry and walked away from his desk leaving us sitting there! By the way - the car is still for sale so his cash buyer story was definitely an attempt to pressure us into buying on the spot!

6 people found this review helpful.

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Response from current dealership:

Sharon,

I would like to extend our sincere apology for what happened during your visit to our Sales Department.  Please know that this is not at all what we would want your experience to be.

I would really appreciate the opportunity to talk with you.  When you have a moment, please reach me directly at (413) 858-2139.  Thank you and I look forward to hearing from you!

Sincerely,
Diane Franklin
Customer Relations Manager

Feb 9, 2017

jim

The truck was advertised. I went to look at it within 2 hours driving 40 miles. They said it was no longer available. This has happened before. Shopping for a vehicle is a real hassle. No wonder the sellers have such a terrible reputation in general.

3 people found this review helpful.

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Jan 1, 2017

murphn

Was very interested in a truck they had, but it did not have any pictures. I emailed to request them and a salesperson texted about 10 photos to me. It looked good, so my wife and I made the 2.5 hour drive in the rain (I know it sounds dramatic, but it's true). Got there to quickly realize that the truck had been hit in the rear corner and had excessive rust for being only a few years old. These issues were conveniently left out of the photos. We got back in our car and drove home. For the next several days I received numerous spam emails and annoying phone calls.

6 people found this review helpful.

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Oct 31, 2016

DonPatrick

Sales people, particularly Sam was great!

1 people found this review helpful.

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Oct 25, 2016

David

Good experience just didn't have the vehicle I was looking. For.

1 people found this review helpful.

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Aug 21, 2016

Kemkay12

Dealer gave a quick reply. However the price displayed was totally different from the price the representative gave me.

6 people found this review helpful.

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Jul 22, 2016

Fred

I had a pretty bad experience. I was ready to put money down on a car and was working on the bank transfer to the dealership and everything was going smoothly. I get a phone call a half an hour later after we start the process informing me that the car had actually been sold the day before and the sales person had no idea that that it happened. Very bad business as far as I'm concerned.

6 people found this review helpful.

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Jul 3, 2016

CharlesandMarian

Salesperson was friendly and helpful over the phone.

0 people found this review helpful.

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Jun 28, 2016

Robert

Very good experience with just a few glitches. Most were addressed quickly. Still working on one issue.

0 people found this review helpful.

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Jun 22, 2016

carolyn

Working with the dealer on getting me it to a Toyota. Had good luck with the vehicle I purchased 15 years ago I had a 1996 Toyota 4Runner and got 363,000 miles on it.

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Jun 14, 2016

Kashawn

They sold the car I wanted, after they had me contacted me, and I came all the way down to see it. Then they gave me a terrible estimate on the less expensive one. Waste of my time.

5 people found this review helpful.

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Jun 11, 2016

joan

He was friendly and helpful but the car didn't have things I wanted. He'll keep in touch.

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May 24, 2016

Alison

Dealer was very responsive, motivated, and worked to meet my needs, Yet the dealer also pushed for warranties and there were various fees added that I had to question. One should be careful to ensure all fees are clarified and appropriate or ask for them to be adjusted. I had to ask/push specifically for information or services I needed.

1 people found this review helpful.

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Apr 17, 2016

Bob

I'm sure the folks here are fine to deal with and do a good job. I had put a "reserve" on a vehicle, but it sold before I had a chance to view it, the following day. They were very responsible to notify me of its being sold, to save me the trip. I don't know if they ever received the "reserve". Their price was the lowest of all I had reviewed.

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Mar 11, 2016

Amanda

Responded immedietly, willing to negotiate, honestly great service.

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Feb 18, 2016

Shawn

Just phone contact

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Feb 7, 2016

Scott

Great Place..! Worked with me to try and get what I wanted... Than You for all your efforts

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Sep 20, 2015

Darnell

the best car buying experience ever everyone was helpful and very professional

0 people found this review helpful.

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Jan 31, 2015

lakisha

Nice customer service

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Nov 25, 2014

Bill

No pressure salesman, forthcoming about vehicle, fair with their negotiations, vehicle was just like advertised.

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Aug 14, 2014

John

Great

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Jul 8, 2013

Kristy

Horrible! Tried taking advantage because I'm female - Uea female but not a fool! NO STARS!! (App makes you tap at least one)

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Jun 21, 2013

wade

All around good company... Efficient, accommodating, good selection, fair prices.

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May 11, 2013

Frida

good service

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Dec 14, 2012

Thomas

The salesperson was extremely helpful in helping me decide the purchase of this vehicle which was a bit out of what I wanted to pay. Further purchasing in now on hold.

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Dec 3, 2012

Mike

Responded quickly to emails.

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Oct 4, 2012

Dan

Sales rep was great, no upselling and he drove the truck 2.5 hours to NH the following day so we could avoid MA sales tax. Great car buying experience.

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Aug 13, 2012

judi

Dealer got back to me right away.

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Apr 13, 2012

HBC

Very Pleasant and helpful. I did not get the car because I waited too long. They were very helpful every step of t he way

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Mar 17, 2012

David

There was a fantastic LOOKING car, but upon closer inspection of the CarFax, it was the most sketchy title-washed thing ive ever seen. A Dealer participating in title washing? Couldnt be right? so I asked some questions, no answers hmmmm... <_<

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Jan 27, 2012

Tim

Although did not buy the car with thm, they are very professional and nice.

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Aug 31, 2011

Connie

The car I was originally interested in was sold by the time I got to the dealership, but the representatives at Balise did work with me to find another good car at a comparable price. They made the process of buying a car as pleasant as possible. I would do business with Balise again.

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