Balise Toyota Springfield

New Owner Events, Rent A Car, Signature Dealer, Parts Center, Toyota
Certified Used Vehicles, Toyota Tire Center

1399 Riverdale Street
West Springfield, MA 01089

Sales: (413) 358-4821

Service: (413) 731-8500
Today 9:00 AM - 9:00 PM
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2017 Subaru Impreza 2.0i Hatchback Used Cars in West Springfield, MA 01089

Good Deal
$1,308 BELOW
CarGurus IMV of $18,183

Price: $16,875

Mileage: 9,442

Location: West Springfield, MA 01089

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal Black Silica Description: Used 2017 Subaru Impreza 2.0i Hatchback for sale - $16,875, 9,442 miles with Bluetooth
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2013 Volvo S60 T5 Premier Plus Used Cars in West Springfield, MA 01089

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2016 Nissan Frontier SV Crew Cab 4WD Used Cars in West Springfield, MA 01089

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CarGurus IMV of $22,794

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2015 Honda CR-V LX AWD Used Cars in West Springfield, MA 01089

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CarGurus IMV of $17,962

Price: $16,939

Mileage: 36,858

Location: West Springfield, MA 01089

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Basque Red Pearl Ii Description: Used 2015 Honda CR-V LX AWD for sale - $16,939, 36,858 miles with Bluetooth
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2017 Toyota Highlander LE AWD Used Cars in West Springfield, MA 01089

Good Deal
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CarGurus IMV of $29,645

Price: $28,205

Mileage: 21,192

Location: West Springfield, MA 01089

Average time on market: 16 days Certified Pre-Owned: No Transmission: Automatic Color: Toasted Walnut Pearl Description: Used 2017 Toyota Highlander LE AWD for sale - $28,205, 21,192 miles with Bluetooth, Backup Camera
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2015 Chevrolet Silverado 1500 LT Double Cab 4WD Used Cars in West Springfield, MA 01089

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$1,496 BELOW
CarGurus IMV of $26,041

Price: $24,545

Mileage: 57,399

Location: West Springfield, MA 01089

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Ice Metallic Description: Used 2015 Chevrolet Silverado 1500 LT Double Cab 4WD for sale - $24,545, 57,399 miles with Bluetooth, Suspension Package, Convenience Package
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2015 Volvo XC60 2015.5 T6 AWD Used Cars in West Springfield, MA 01089

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CarGurus IMV of $27,559

Price: $26,110

Mileage: 31,417

Location: West Springfield, MA 01089

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2014 Subaru Legacy 3.6R Limited Used Cars in West Springfield, MA 01089

Good Deal
$1,236 BELOW
CarGurus IMV of $19,736

Price: $18,500

Mileage: 29,432

Location: West Springfield, MA 01089

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2016 Ford Mustang GT Premium Used Cars in West Springfield, MA 01089

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$2,452 BELOW
CarGurus IMV of $31,397

Price: $28,945

Mileage: 8,014

Location: West Springfield, MA 01089

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2017 Subaru Crosstrek Premium Used Cars in West Springfield, MA 01089

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CarGurus IMV of $22,380

Price: $21,455

Mileage: 20,826

Location: West Springfield, MA 01089

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2014 Chevrolet Cruze LS Sedan FWD Used Cars in West Springfield, MA 01089

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CarGurus IMV of $9,249

Price: $8,455

Mileage: 68,469

Location: West Springfield, MA 01089

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2015 Toyota Tundra Limited CrewMax 5.7L 4WD Used Cars in West Springfield, MA 01089

Good Deal
$1,455 BELOW
CarGurus IMV of $37,010

Price: $35,555

Mileage: 34,301

Location: West Springfield, MA 01089

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Magnetic Gray Metallic Description: Used 2015 Toyota Tundra Limited CrewMax 5.7L 4WD for sale - $35,555, 34,301 miles with Leather Seats, Backup Camera, Power Package, Off Road Package, TRD Package, Premium Package
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2017 Toyota Tundra TRD Pro Double Cab 5.7L 4WD Used Cars in West Springfield, MA 01089

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CarGurus IMV of $36,778

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2012 Nissan Versa 1.6 S Used Cars in West Springfield, MA 01089

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Location: West Springfield, MA 01089

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2015 Toyota 4Runner SR5 4WD Used Cars in West Springfield, MA 01089

Fair Deal
$1,311 BELOW
CarGurus IMV of $29,015

Price: $27,704

Mileage: 41,509

Location: West Springfield, MA 01089

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Barcelona Red Metallic Description: Used 2015 Toyota 4Runner SR5 4WD for sale - $27,704, 41,509 miles
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 12, 2018
We purchased the vehicle we found on the CarGurus website. The dealer was great to deal with. The service was outstanding and they communicated with us ahead of time as we were traveling a couple hundred miles. The truck was exactly as described and I was able to quickly pick it out on the lot. Wished they were closer as our local dealer doesn't offer the same quality service and customer satisfaction. From the moment we walked in the door we were treated like family.
Jun 3, 2018
Had a great experience with Richard and Nelson at Balise Toyota! I would do business with them again.
Apr 21, 2018
Awesome.
0 people found this review helpful.
Mark helpful
Apr 13, 2018
Mary-Warren Bartlett
I was contacted and arranged to test drive the Rav4. Ended up testing out two of them. Mathias was very helpful, friendly, and provided lots of information about the vehicles.
Mar 19, 2018
Sales Reps have been conscientious in their contact without being overbearing. They reached out and offered assistance and information with sincerity, not the badgering one often gets. It was only the distance that prevented me from buying from them.
Mar 9, 2018
Guru5QDLP
She was kind and passionate. She explained it in detail. No room for further negotiation.
Mar 9, 2018
Called me and got back to me but was sold before I got to see it
Mar 7, 2018
My sales guy William Goldenburg has been excellent through the whole thing. Showing me different options to male sure I get what I want. When it came to signing the paperwork at closing time I felt rushed as theu shut tv's off on my husband and daughter and shut all the lights off while I was in the finance office.
Mar 6, 2018
Quick Response and Eager to Help
Feb 17, 2018
The 2015 Toyota Tundra was not the truck i thought it was going to be.
0 people found this review helpful.
Mark helpful
Feb 4, 2018
Interacted only via email. Vehicle sold before I was able to travel to dealership. Person I corresponded with via email was very helpful.
Response from current dealership:
Ed,  

Thank you for giving us 5 stars and we're happy to hear that the associate you worked with was helpful!  Please let us know if we can keep an eye out for another vehicle...we would really like to be able to find the right vehicle for you and welcome you as our customer!  
Kind regards,
Diane Franklin
Customer Relations Manager
Jan 4, 2018
GuruZ9J7T
They got back to me very quickly, however we were not able to make a deal!
Nov 18, 2017
Easy to deal with and delivered our car even though we live in NY.
Nov 13, 2017
GuruZCXNC
Were prompt but not pushy about responding to my questions. Matthias met me for a test drive and again was courteous and friendly and knowledgeable in answering my questions. I wasn't in a rush to buy so did not get to the negotiating point since the particular vehicle was not exactly what I was looking for.
Oct 24, 2017
Leo contacted me promptly and was professional.
Sep 17, 2017
Guru9R8ZK
Nice people, no pressure to buy
Aug 11, 2017
Guru747Z
I was treated very nice at this dealership.Got a real nice car.Salesman Will was very nice.Explained everything to me.Also Manny was very nice.They even showed me how to use all the new gadgets in the car as I'm really old school.Very good experience for me.I would recommend to family and friends.Thanks Balise.
0 people found this review helpful.
Mark helpful
Jul 25, 2017
Had the advertised car on site, my daughter loved it and we bought it. Jose was our salesman and he was very helpful and friendly.
Jun 16, 2017
Honestly I was not contacted for 5 days, I actually bought one of the other listings that contacted me the same day I inquired in Connecticut
1 people found this review helpful.
Mark helpful
Jun 12, 2017
Fast and direct
May 15, 2017
Got a great deal and the Dealership gave great service.
Response from current dealership:
Kelvin,

We are happy to know that you had a great experience with our Sales team...thank you for taking the time to give us 5 stars!  Please reach out when you need us, until then take care and enjoy your vehicle!  

Kind regards,
Diane Franklin
Customer Relations Manager
May 5, 2017
GuruQ71H
Vehicle was reasonably priced, salesman was pleasant but the try to give half the Bluebook value on your trade, my vehicle Bluebooks at 14,800 and they offered me 6500....
5 people found this review helpful.
Mark helpful
Response from current dealership:
We are very sorry to hear that your experience was less than perfect. We are going to make sure your note gets to the General Manager as we take customer feedback very seriously.
May 4, 2017
They don't know their inventory or where the car is when you arrive at the dealership. Nice warranty if I ever find a car to purchase.
Response from current dealership:
We are sorry to hear about your less than perfect experience with Balise Toyota. We take your feedback seriously and are always looking to improve on our processes. Thank you for sharing your experience with us.
Apr 19, 2017
Jamie Axson
My contact with the dealership was minimum because the vehicle was sold.
Response from current dealership:
Jamie, thank you for taking the time to leave us a review. Please feel free to reach out to us if we can help in any way!
Apr 9, 2017
Very professional. Made it super simple. Easiest car buying experience I've had and at a decent price. They deal in volume so they are willing to work with you to get the car you want.
1 people found this review helpful.
Mark helpful
Response from current dealership:
We're happy to hear that you've had such a great experience with us, Justin! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!
Apr 7, 2017
Very helpful and a great price on the Lexus.
Response from current dealership:
Suzanne, thank you for taking the time to share your feedback with us!
Mar 5, 2017
Thanks,they are very professional..they answer all my questions..and gave me a good deal..thanks jose barina.
Feb 22, 2017
He was quite pleasant on the phone. Terrible when we met in person. Played the old "someone else wants the car and has cash" game". Would not give me a straight answer when I asked what my trade was worth. We were not going to buy that day and did not care for the car. He got angry and walked away from his desk leaving us sitting there! By the way - the car is still for sale so his cash buyer story was definitely an attempt to pressure us into buying on the spot!
6 people found this review helpful.
Mark helpful
Response from current dealership:
Sharon,  

I would like to extend our sincere apology for what happened during your visit to our Sales Department.  Please know that this is not at all what we would want your experience to be.  

I would really appreciate the opportunity to talk with you.  When you have a moment, please reach me directly at (413) 858-2139.  Thank you and I look forward to hearing from you!  

Sincerely,
Diane Franklin
Customer Relations Manager
Feb 9, 2017
The truck was advertised. I went to look at it within 2 hours driving 40 miles. They said it was no longer available. This has happened before. Shopping for a vehicle is a real hassle. No wonder the sellers have such a terrible reputation in general.
3 people found this review helpful.
Mark helpful
Jan 1, 2017
murphn
Was very interested in a truck they had, but it did not have any pictures. I emailed to request them and a salesperson texted about 10 photos to me. It looked good, so my wife and I made the 2.5 hour drive in the rain (I know it sounds dramatic, but it's true). Got there to quickly realize that the truck had been hit in the rear corner and had excessive rust for being only a few years old. These issues were conveniently left out of the photos. We got back in our car and drove home. For the next several days I received numerous spam emails and annoying phone calls.
6 people found this review helpful.
Mark helpful
Oct 31, 2016
Sales people, particularly Sam was great!
1 people found this review helpful.
Mark helpful
Oct 25, 2016
Good experience just didn't have the vehicle I was looking. For.
0 people found this review helpful.
Mark helpful
Aug 21, 2016
Kemkay12
Dealer gave a quick reply. However the price displayed was totally different from the price the representative gave me.
5 people found this review helpful.
Mark helpful
Jul 22, 2016
I had a pretty bad experience. I was ready to put money down on a car and was working on the bank transfer to the dealership and everything was going smoothly. I get a phone call a half an hour later after we start the process informing me that the car had actually been sold the day before and the sales person had no idea that that it happened. Very bad business as far as I'm concerned.
5 people found this review helpful.
Mark helpful
Jul 3, 2016
Salesperson was friendly and helpful over the phone.
0 people found this review helpful.
Mark helpful
Jun 28, 2016
Very good experience with just a few glitches. Most were addressed quickly. Still working on one issue.
0 people found this review helpful.
Mark helpful
Jun 22, 2016
Working with the dealer on getting me it to a Toyota. Had good luck with the vehicle I purchased 15 years ago I had a 1996 Toyota 4Runner and got 363,000 miles on it.
Read 22 old reviews
Jun 14, 2016
They sold the car I wanted, after they had me contacted me, and I came all the way down to see it. Then they gave me a terrible estimate on the less expensive one. Waste of my time.
5 people found this review helpful.
Mark helpful
Jun 11, 2016
He was friendly and helpful but the car didn't have things I wanted. He'll keep in touch.
May 24, 2016
Dealer was very responsive, motivated, and worked to meet my needs, Yet the dealer also pushed for warranties and there were various fees added that I had to question. One should be careful to ensure all fees are clarified and appropriate or ask for them to be adjusted. I had to ask/push specifically for information or services I needed.
1 people found this review helpful.
Mark helpful
Apr 17, 2016
I'm sure the folks here are fine to deal with and do a good job. I had put a "reserve" on a vehicle, but it sold before I had a chance to view it, the following day. They were very responsible to notify me of its being sold, to save me the trip. I don't know if they ever received the "reserve". Their price was the lowest of all I had reviewed.
Mar 11, 2016
Responded immedietly, willing to negotiate, honestly great service.
Feb 18, 2016
Just phone contact
Feb 7, 2016
Great Place..! Worked with me to try and get what I wanted... Than You for all your efforts
Sep 20, 2015
the best car buying experience ever everyone was helpful and very professional
0 people found this review helpful.
Mark helpful
Jan 31, 2015
Nice customer service
Nov 25, 2014
No pressure salesman, forthcoming about vehicle, fair with their negotiations, vehicle was just like advertised.
Aug 14, 2014
Great
Jul 8, 2013
Horrible! Tried taking advantage because I'm female - Uea female but not a fool! NO STARS!! (App makes you tap at least one)
Jun 21, 2013
All around good company... Efficient, accommodating, good selection, fair prices.
May 11, 2013
good service
Dec 14, 2012
The salesperson was extremely helpful in helping me decide the purchase of this vehicle which was a bit out of what I wanted to pay. Further purchasing in now on hold.
Dec 3, 2012
Responded quickly to emails.
Oct 4, 2012
Sales rep was great, no upselling and he drove the truck 2.5 hours to NH the following day so we could avoid MA sales tax. Great car buying experience.
Aug 13, 2012
Dealer got back to me right away.
Apr 13, 2012
HBC
Very Pleasant and helpful. I did not get the car because I waited too long. They were very helpful every step of t he way
Mar 17, 2012
There was a fantastic LOOKING car, but upon closer inspection of the CarFax, it was the most sketchy title-washed thing ive ever seen. A Dealer participating in title washing? Couldnt be right? so I asked some questions, no answers hmmmm... <_<
Jan 27, 2012
Although did not buy the car with thm, they are very professional and nice.
Aug 31, 2011
The car I was originally interested in was sold by the time I got to the dealership, but the representatives at Balise did work with me to find another good car at a comparable price. They made the process of buying a car as pleasant as possible. I would do business with Balise again.

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