Balise Toyota Springfield

New Owner Events, Rent A Car, Signature Dealer, Parts Center, Toyota
Certified Used Vehicles, Toyota Tire Center

1399 Riverdale Street
West Springfield, MA 01089

http://www.balisetoyota.com

Sales: (413) 358-4821

Service: (413) 731-8500

Inventory
Sales Reviews (27)

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Michael

Jun 16, 2017

Honestly I was not contacted for 5 days, I actually bought one of the other listings that contacted me the same day I inquired in Connecticut

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Manuel

Jun 12, 2017

Fast and direct

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Kelvin

May 15, 2017

Got a great deal and the Dealership gave great service.

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Response from Balise Toyota Springfield:

Kelvin,

We are happy to know that you had a great experience with our Sales team...thank you for taking the time to give us 5 stars! Please reach out when you need us, until then take care and enjoy your vehicle!

Kind regards,
Diane Franklin
Customer Relations Manager

GuruQ71H

May 5, 2017

Vehicle was reasonably priced, salesman was pleasant but the try to give half the Bluebook value on your trade, my vehicle Bluebooks at 14,800 and they offered me 6500....

2 of 2 people found this review helpful.

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Response from Balise Toyota Springfield:

We are very sorry to hear that your experience was less than perfect. We are going to make sure your note gets to the General Manager as we take customer feedback very seriously.

dissatisfied

May 4, 2017

They don't know their inventory or where the car is when you arrive at the dealership. Nice warranty if I ever find a car to purchase.

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Response from Balise Toyota Springfield:

We are sorry to hear about your less than perfect experience with Balise Toyota. We take your feedback seriously and are always looking to improve on our processes. Thank you for sharing your experience with us.

Jamie

Apr 19, 2017

My contact with the dealership was minimum because the vehicle was sold.

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Response from Balise Toyota Springfield:

Jamie, thank you for taking the time to leave us a review. Please feel free to reach out to us if we can help in any way!

Justin

Apr 9, 2017

Very professional. Made it super simple. Easiest car buying experience I've had and at a decent price. They deal in volume so they are willing to work with you to get the car you want.

1 of 1 people found this review helpful.

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Response from Balise Toyota Springfield:

We're happy to hear that you've had such a great experience with us, Justin! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!

Suzanne

Apr 7, 2017

Very helpful and a great price on the Lexus.

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Response from Balise Toyota Springfield:

Suzanne, thank you for taking the time to share your feedback with us!

Joel carrillo

Mar 5, 2017

Thanks,they are very professional..they answer all my questions..and gave me a good deal..thanks jose barina.

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Sharon

Feb 22, 2017

He was quite pleasant on the phone. Terrible when we met in person. Played the old "someone else wants the car and has cash" game". Would not give me a straight answer when I asked what my trade was worth. We were not going to buy that day and did not care for the car. He got angry and walked away from his desk leaving us sitting there! By the way - the car is still for sale so his cash buyer story was definitely an attempt to pressure us into buying on the spot!

3 of 3 people found this review helpful.

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Response from Balise Toyota Springfield:

Sharon,

I would like to extend our sincere apology for what happened during your visit to our Sales Department.  Please know that this is not at all what we would want your experience to be.

I would really appreciate the opportunity to talk with you.  When you have a moment, please reach me directly at (413) 858-2139.  Thank you and I look forward to hearing from you!

Sincerely,
Diane Franklin
Customer Relations Manager

jim

Feb 9, 2017

The truck was advertised. I went to look at it within 2 hours driving 40 miles. They said it was no longer available. This has happened before. Shopping for a vehicle is a real hassle. No wonder the sellers have such a terrible reputation in general.

1 of 1 people found this review helpful.

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murphn

Jan 1, 2017

Was very interested in a truck they had, but it did not have any pictures. I emailed to request them and a salesperson texted about 10 photos to me. It looked good, so my wife and I made the 2.5 hour drive in the rain (I know it sounds dramatic, but it's true). Got there to quickly realize that the truck had been hit in the rear corner and had excessive rust for being only a few years old. These issues were conveniently left out of the photos. We got back in our car and drove home. For the next several days I received numerous spam emails and annoying phone calls.

4 of 4 people found this review helpful.

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DonPatrick

Oct 31, 2016

Sales people, particularly Sam was great!

1 of 1 people found this review helpful.

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David

Oct 25, 2016

Good experience just didn't have the vehicle I was looking. For.

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Kemkay12

Aug 21, 2016

Dealer gave a quick reply. However the price displayed was totally different from the price the representative gave me.

3 of 3 people found this review helpful.

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Fred

Jul 22, 2016

I had a pretty bad experience. I was ready to put money down on a car and was working on the bank transfer to the dealership and everything was going smoothly. I get a phone call a half an hour later after we start the process informing me that the car had actually been sold the day before and the sales person had no idea that that it happened. Very bad business as far as I'm concerned.

2 of 2 people found this review helpful.

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CharlesandMarian

Jul 3, 2016

Salesperson was friendly and helpful over the phone.

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Robert

Jun 28, 2016

Very good experience with just a few glitches. Most were addressed quickly. Still working on one issue.

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carolyn

Jun 22, 2016

Working with the dealer on getting me it to a Toyota. Had good luck with the vehicle I purchased 15 years ago I had a 1996 Toyota 4Runner and got 363,000 miles on it.

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Kashawn

Jun 14, 2016

They sold the car I wanted, after they had me contacted me, and I came all the way down to see it. Then they gave me a terrible estimate on the less expensive one. Waste of my time.

2 of 2 people found this review helpful.

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joan

Jun 11, 2016

He was friendly and helpful but the car didn't have things I wanted. He'll keep in touch.

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Alison

May 24, 2016

Dealer was very responsive, motivated, and worked to meet my needs, Yet the dealer also pushed for warranties and there were various fees added that I had to question. One should be careful to ensure all fees are clarified and appropriate or ask for them to be adjusted. I had to ask/push specifically for information or services I needed.

1 of 1 people found this review helpful.

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Bob

Apr 17, 2016

I'm sure the folks here are fine to deal with and do a good job. I had put a "reserve" on a vehicle, but it sold before I had a chance to view it, the following day. They were very responsible to notify me of its being sold, to save me the trip. I don't know if they ever received the "reserve". Their price was the lowest of all I had reviewed.

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Amanda

Mar 11, 2016

Responded immedietly, willing to negotiate, honestly great service.

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Shawn

Feb 18, 2016

Just phone contact

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Scott

Feb 7, 2016

Great Place..! Worked with me to try and get what I wanted... Than You for all your efforts

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Darnell

Sep 20, 2015

the best car buying experience ever everyone was helpful and very professional

0 of 1 people found this review helpful.

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Read 14 old reviews

lakisha

Jan 31, 2015

Nice customer service

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Bill

Nov 25, 2014

No pressure salesman, forthcoming about vehicle, fair with their negotiations, vehicle was just like advertised.

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John

Aug 14, 2014

Great

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Kristy

Jul 8, 2013

Horrible! Tried taking advantage because I'm female - Uea female but not a fool! NO STARS!! (App makes you tap at least one)

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wade

Jun 21, 2013

All around good company... Efficient, accommodating, good selection, fair prices.

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Frida

May 11, 2013

good service

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Thomas

Dec 14, 2012

The salesperson was extremely helpful in helping me decide the purchase of this vehicle which was a bit out of what I wanted to pay. Further purchasing in now on hold.

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Mike

Dec 3, 2012

Responded quickly to emails.

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Dan

Oct 4, 2012

Sales rep was great, no upselling and he drove the truck 2.5 hours to NH the following day so we could avoid MA sales tax. Great car buying experience.

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judi

Aug 13, 2012

Dealer got back to me right away.

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HBC

Apr 13, 2012

Very Pleasant and helpful. I did not get the car because I waited too long. They were very helpful every step of t he way

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David

Mar 17, 2012

There was a fantastic LOOKING car, but upon closer inspection of the CarFax, it was the most sketchy title-washed thing ive ever seen. A Dealer participating in title washing? Couldnt be right? so I asked some questions, no answers hmmmm... <_<

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Tim

Jan 27, 2012

Although did not buy the car with thm, they are very professional and nice.

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Connie

Aug 31, 2011

The car I was originally interested in was sold by the time I got to the dealership, but the representatives at Balise did work with me to find another good car at a comparable price. They made the process of buying a car as pleasant as possible. I would do business with Balise again.

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