Fathers & Sons

989 Memorial Ave
West Springfield, MA 01089

Map & Directions

https://www.fathers-sons.com

Sales: (413) 340-5533

Today 9:00 AM - 7:00 PM (Closed Now)

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Sales Reviews (62)

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Dec 6, 2019

Manny

Very nice people...easy to work with

Mark helpful

Nov 20, 2019

GuruWXVF

The finest dealer I ever dealt with

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Oct 24, 2019

Henry

Great experience. Car as described. Easy to do business with. Carl was great to work with.

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Oct 1, 2019

Kim

2 days later to let me know it was sold

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Sep 29, 2019

Lisa

Awesome. They worked with me to get exactly what I wanted.

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Sep 26, 2019

David

Great experience.

1 people found this review helpful.

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Aug 17, 2019

Noraima

Awesome experience, I love this place and would recommend it to everyone.

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Aug 16, 2019

Nicholas

Was contacted by dealer and follow up was good

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Jul 11, 2019

Kevin

Friendly, professional and timely follow-up!

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Jul 5, 2019

ken

responded quickly and accurately

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Jun 28, 2019

Stanley

The dealer was quick to respond to my inquiry. The information of the listing was accurate. The car was clean and in excellent condition for my test drive, which was done at two different times. The staff was helpful and accommodating and I would highly recommend this dealership based on my experience.

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Jun 8, 2019

Sportv8

Good

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May 16, 2019

Des

Amazing staff and very helpful! Would travel to buy a car from them AGAIN

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May 10, 2019

Drew

Great customer service. I was trying to line out an out of state purchase. I ended up finding a car a little more convenient to me, otherwise I would have bought from them. Very down to earth salesman named Joe.

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Apr 29, 2019

GuruLMLZX

Outstanding experience even we didn’t buy a car, no pressure very well trained people knowing all details on every car.

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Mar 1, 2019

Joe

OK, showed several TDIs on Saturday. Good experience.

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Feb 10, 2019

Steve

Great sales and service

1 people found this review helpful.

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Jan 24, 2019

Guru9T772

Although I did not end up buying the car from this dealership, (my wife wanted a different model!) they were awesome at every level. The salesperson took the time to explain everything, gave me specs on the car by phone, took a deposit by phone to hold the vehicle and really went out if his way in helping us with tremendous kindness. I wish they were closer to Boston!

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Dec 19, 2018

1cca

Responded fairly quickly. Unfortunately the vehicle I was looking at sold.

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Dec 15, 2018

clayplumbing

Awsome

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Dec 10, 2018

GuruB9VJ3

more than willing to help me set up a time to see vehicle , vehicle was just like it was listed ( no surprises ) , vehicle was nice and clean when I went to go look at it and test drive went nice .very nice dealership staff , gave me several options to pick from no pressure . I would probably recommend that this dealership be checked out or at least visited

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Nov 19, 2018

Kathleen

I bought the car. Only complaint is that they were not prepared fopr me when I got there but quickly remedied that

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Nov 6, 2018

Audi Loyalist

Father and Sons were outstanding. They replied promptly initially and with every email I sent to them with questions. They never tried to pressure me. They were very efficient with all car details and working up a proposal. I was extremely impressed and purchased my car from Father and Sons.

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Nov 1, 2018

Timothy

Terrible experience, expect no callbacks and when they finally hit end of month they call and ask why you didn’t give them a chance.

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Oct 31, 2018

Frank

VERY prompt response to my online request for info. GM and Sales Rep immediately contacted me & set up an appt. Service while at the dealership was great. Purchased a great used Jetta for my son.

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Oct 14, 2018

John

Great experience

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Sep 23, 2018

GuruDVLX5

car sold before I got there but communication with sales agent was excellent. very professional.

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Sep 22, 2018

Debmckeon64

He was very informative and helpful.

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Sep 14, 2018

Emeraldisle7

Worked with this dealship for a while and we're very informative and helpful

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Sep 13, 2018

Lee

Responsive, explained current offer well via email and followed up by phone. Did not purchase from this dealer.

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Sep 2, 2018

John

This dealer contacts me about the car and I tell them what I'm willing to put down on the vehicle and to have the rest financed. So the dealer employee sends me a link to fill it out and I do so but no word about anything at all. I decided to call to inquire and it was at this point I was informed the vehicle in question was sold and I replied that it would have been nice to at least get a call or email or something telling me the car had other interest before wasting my time filling out information for a vehicle that was in the process of being sold!!

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Aug 31, 2018

Brian

Great communication

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Aug 31, 2018

Lia

Great car, but it was around 100K and needed to have a water pump and timing belt replaced. The dealer first refused to get the part changed or to lower the price to accurately display a repair I would have had to immediately make. Eventually, they said they would be willing to pay for half, but I had felt left to hang out to dry by then. It was definitely a great car, but not without all the repairs done.

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Aug 27, 2018

Georgia

Very helpful and curtious

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Aug 27, 2018

Ryan

They price to sell, so I didn't have to worry about haggling and they didn't pressure me to buy anything extra

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Aug 22, 2018

Brad

Z was very responsive to inquiries about the A6 and kept me informed when another party was interested and purchased the car

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Aug 8, 2018

nbenguru

Jacob was very attentive and sent links with photos before the car was sold but when I tried to verify if the car actually was sold or if there were any other cars available still did not get a response

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Aug 5, 2018

Dani

Fantastic experience. They responded to my email immediately, and I was able to take the car for a test drive the same week. Everyone was very friendly and answered all my questions. I bought the car and was able to go back and pick it up while same afternoon.

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Aug 2, 2018

rachelle

Seem like genuinely good dealers. My only issue is that I love my white XC70 Volvo and am not sure I want another XC70 because they are no longer being produced.

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Jul 16, 2018

Rose

Paid cash and then notified 5 days later that the cruise control does not work and that they would not fix it nor refund the cost of repair. The business manager was on vacation and the staff was unfamiliar with paperwork for NY. I bought the car because I liked it and I needed to replace my vehicle. I am doubtful about purchasing another vehicle from them. I purchased a car with cruise control only to find out later that it was not working and I was given 2 options, take it as is or cancel.

1 people found this review helpful.

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Jul 13, 2018

Steve

They were responsive. Unfortunately, the car was already sold.

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Jul 7, 2018

Michael

Dealer contacted me the same day we inquired and had the car ready the moment we came in for the test drive. Absolute professional staff and a little shout out to Cory for being straightforward and for taking care of us Vets!

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Jun 20, 2018

Anne

Haven't found car yet, but these folks are polite and informed.

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Jun 15, 2018

ranergeo

E-mailed Fathers & Sons about a used car on their lot and was quickly contacted by Tom, who easily helped set an appointment to see the car. When I arrived, it was parked in front, freshly washed, and ready to go! Tom let my wife and I look over the car and then go out on a test drive (which allowed us to do both highway and local driving) before we headed back to the dealership. He was very accommodating while we deliberated our decision, making sure we were comfortable (it was hot out, so he periodically popped in to see if we would like refreshment) the entire time. Since I'm slow to make decisions, the store manager, Norm, even offered to let us take the car for the day and drive it around as we deliberated! I would easily recommend this dealership if you're in the market for a car, both used and new, as the customer experience was one of the best I've had so far (and I've had quite a few experiences :) (Thanks again Tom and Norm!)

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May 26, 2018

Charles

Sales staff was great! Worked well with my daughter’s and my needs. Listened and problem solved very well. Getting a great car at a great price.

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May 24, 2018

Randy

Great organization, quality customer care, A++++

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May 5, 2018

Julia

Very helpful and reassuring.

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Apr 27, 2018

Laura

This is the 2nd time we have bought from this dealer. Very good communication, prices and customer service.

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Apr 16, 2018

Mykael

It is my first experience buying a car from the Father and Sons dealership. Tom was our salesperson who is the best auto salesman that I have ever had. He contacted immediately to make an appt. for a test drive. No high pressure sales. I have been looking for a while for a used car, I am glad I saw it on CarGurus. This was the first car we looked at to take for a test drive. It was better than we expected as far a condition and it was ready to go when we came in. We had pre approved financing but he was able to get me even better financing. So within 3 hours I had a new car with great financing. He also handled the license, registration and insurance. I will go back for another vehicle and will recommend Father and Sons to my friends.

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Apr 15, 2018

Joey

Amazing a had a great experience 100% recommend

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Apr 11, 2018

Melissa

VERY helpful, spent a lot of time on questions I had, before I even went to dealership.

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Apr 2, 2018

Randal

Fathers & Sons staff followed their stated philosophy of making car buying easy in my recent purchase experience. Tom contacted me via phone immediately upon getting my note from CarGurus and we arranged for a test drive. When I arrived at the dealership he had the Ridgeline in front with plates ready to inspect, all the Carfax reports and vehicle information was printed and given to me. Pricing was consistent with the listing and trade in value for my car was consistent with market rates. Closing was handled expeditiously. I can recommend them to anyone.

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Mar 26, 2018

GuruYKZHB

Very good sales guy. Easy to talk to

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Mar 22, 2018

Chris

Jacob was very quick to respond to my inquiries and provided a fair, no- haggle, breakdown of the price of the car I was interested in. Unfortunately, it was over my max budget. He stated that if the price of the car changed he would contact me to see if I was still interested. I'm very impressed with the level of honesty, fair pricing, and interest in making a potential satisfied customer! I have been keeping my eyes peeled on their dealership site.

Mark helpful

Mar 3, 2018

Mechswife79

We didn't end up buying the minivan but given the right vehicle we'd happily purchase from this dealer. The staff were lovely and so accommodating. My husband was able to spend as much time as he needed checking out the mechanics and the car was sound. Ultimately we just decided to look for a different make/model. Tom was a wonderful salesman and Danielle in finance was very nice as well.

Mark helpful

Feb 19, 2018

Lisa

Dealer responded in minutes! No hassel, no shinanagans- easy car buying experience!

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Jan 31, 2018

KStewart1022

Quick to respond, nice people, easy to work with

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Jan 28, 2018

Doug

Very helpful Honest Straightforward

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Jan 18, 2018

Eva

Great car. Great price. Tom assisted as well as Mohammed. Both were very friendly. My only issue is that I was delayed with receiving my car. I received it 9 days later after I purchased it. Situation was somewhat out of their hands since they were still waiting on the title. They didnt put a rush on the title nor offer to drive and pick up the title as it was only 92 miles away in Boston. This little piece of the deal should have been communicated much more clearer as I was only told that the delay would be just for registering the car and would get it on a Tuesday, 3 days later since DMV was closed. I then had to call each day after to see if they received the title. 9 days later I got my car. Just make sure they are up front! Its an honest review for the consumer.

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Jan 15, 2018

GuruZ7GL2

Quick response, but car was sold.

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Jan 3, 2018

Lisa

Volvo was very professional and informative. I missed getting the car I was interested in as it was sold. The sales woman did all she could to help me.

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Dec 9, 2017

Anthony

They did everything they could to take care of me as a customer. Couldn’t have been more satisfied

1 people found this review helpful.

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Read 39 old reviews

Dec 4, 2017

Chris

I was pleased with my purchase, and the salesperson was very good at getting back to me. My car was delivered to me in NY, which was very helpful. There were a couple dings on the car that I was told they would have some touch up paint applied to them. This was not done, despite a reminder email to my salesperson. He had told me they would do this. That was a little disappointing. Other than that, I am satisfied with my experience with this dealership.

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Nov 3, 2017

Richard

Quick informative response

1 people found this review helpful.

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Oct 30, 2017

Peter

Tony Barbarisi accommodated my requests for information and for a test drive. Tony was helpful and informative. I would consider going to Tony and Audi West Springfield and buying the right car for me from them .

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Oct 26, 2017

Gianfranco

bought the car, good overall friendly experience

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Oct 19, 2017

GuruDJJ22

Everyone was extremely helpful, especially Tom, the sales person. My entire experience in purchasing my vehicle could not have been better. I am very happy with my car.

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Oct 6, 2017

GuruGW1C

I was very pleased with the dealer's prompt response to my inquiry and to my questions. I chose not to purchase a car at this time. Thank you.

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Sep 8, 2017

Shep1208

I've always said there has to be a better way to buy a car. Audi West Springfield showed me that there is. Great, hassle free service. Most of the paperwork was done online. On the day of delivery, I drove my new Audi out the door in less than an hour. Highly recommended.

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Sep 1, 2017

medaley

Fathers & Sons VW made the experience easy, low-key and efficient. I worked with Ethan & all the negotiating was all done online which freed me up to concentrate on the numbers. I live 80+ miles away and it was definitely worth the trip to the dealership as the in-person experience to do a test drive was pleasant & hassle free (plus dealership was super clean and modern). There were no games & final price was exactly as negotiated. My vehicle was also delivered to my local registration to exchange vehicles & paperwork. Super smooth transaction. I am a very happy customer!

2 people found this review helpful.

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Aug 10, 2017

David

Responded quickly

0 people found this review helpful.

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Aug 10, 2017

Magee

Responded right away and were very helpful. They emailed me several options for financing. I visited the dealership and found the staff to be very friendly. The car just wasn't what I was looking for.

2 people found this review helpful.

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Jul 26, 2017

Geoffrey

Enjoyable no haggle experience. Will deliver car and take care of nearly everything.

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Jul 4, 2017

Christopher

Pleasant, courteous, professional, helpful.

1 people found this review helpful.

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Jun 28, 2017

Chris

Quick response

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Jun 19, 2017

GuruFDP1

Quick response. Tried to work with me but couldn't fit my budget

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May 24, 2017

Michael

Dealer quickly responded to let me know that the Porsche was sold and no longer available.

1 people found this review helpful.

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Apr 28, 2017

jude

very responsive, specially as I have not and likely will not, be able to make a purchase -- based on their attitude I would be glad to buy from them if/when I am able

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Apr 19, 2017

Kathleen

Awesome. I dealt with Corey and he was fantastic. I love my new Q5, pricing was great, no hassle. Highly recommend.

1 people found this review helpful.

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Mar 30, 2017

Stella

The sales person was nice, knowledgable and helpful. During the negotiations, at some point, the boss reduced the price by $500 from the original advertised one. We continued to negotiate about different things, and at the end we went outside to look at the car one last time. We came back in the store, ready to close the deal, when we are told that the price is up again to the original one! Surprising? We thought so. And we left.

2 people found this review helpful.

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Mar 29, 2017

stuart

Pleased with the entire experience!!!

1 people found this review helpful.

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Mar 22, 2017

Darin

Very quick response, in the middle of trying to make a deal. They are very responsive and helpful.

1 people found this review helpful.

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Mar 3, 2017

Maritza

Good experience, responses immediately, work fast and very courteous. I recommend this dealer! Thank you, Maritza

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Jan 11, 2017

Stan

Appreciated the quick and accurate communication. Salesman was polite and helpful but just wasn't the right vehicle for us.

1 people found this review helpful.

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Dec 21, 2016

Gaby

Nice

0 people found this review helpful.

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Dec 5, 2016

sam

good

0 people found this review helpful.

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Oct 28, 2016

Steve

car was sold, was contacted before I ventured up. Thank you for the timely response.

2 people found this review helpful.

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Oct 17, 2016

mark

couldnt make a deal listed a vehicle they at a reduced msrp that was pre ordered by a customer months ago. Didnt respond to my request if i could order exact model for same discount i have only heard crickets since.

3 people found this review helpful.

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May 8, 2016

Andy

Great bought the car

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Jan 4, 2016

Lena

Great business, didn't purchase a vehicle from them, but they were wonderful.

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Dec 24, 2015

Richard

Courteous, fast response to questions

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Nov 17, 2015

Kim

Best dealership and staff ever!!!

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Nov 17, 2015

deb

good experience. professional, courteous.

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Nov 13, 2015

Chris

Pretty good experience. Car was not ready on the date agreed upon. I had to wait 2 extra days. Car was detailed and the tank full when I was able to pick it up.

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Nov 13, 2015

Chris

Good response

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Sep 25, 2015

Shawn

Dealer refused to work with out of state customers.

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Aug 25, 2015

simon

Not very organized upon delivery otherwise fine delivered everything promised

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Jun 29, 2015

bob

way too many phone calls

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May 6, 2013

Terry

Exceptional response

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Apr 17, 2013

Martin

emailed and called, the person was friendly and explained that the car, I was interested in, had been sold that day.

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Feb 25, 2013

Noora

Very polite and expedient responses - unfortunately decided to go with a different car.

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Fathers & Sons

Fathers & Sons

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