Tasca Ford Berlin

250 Webster Square Rd.
Berlin, CT 06037

Sales: (860) 259-2231

Service: (860) 828-5000

Today 12:00pm - 5:00pm
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2011 Ford F-150 XLT SuperCrew Used Cars in Berlin, CT 06037

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All reviewers have been verified to have contacted this dealer – Learn More
Aug 13, 2017
Great
Is this review helpful? Yes | No
Aug 12, 2017
bhanush27
Would give 0 stars if I could. Had to drive 100 miles one way after confirming by email and phone for the availability of the vehicle 2 days in a row and they had transferred the vehicle to another location. Apparently no one there knew about the inventory till I reached. To top it all they did not have another similar car to show either. Horrible experience.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 6, 2017
Wonderful
Is this review helpful? Yes | No
Jul 8, 2017
Very pleased with the customer service my wife and I received from both the sales manager and salesman. They were honest and willing to work with us. We didn't end up purchasing the car but would go back without hesitation in the near future. First class operation all around.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 8, 2017
Guru9N6F1
Dealer pulled the Bait & Switch, told me the car was available the evening of 7/3/17. Was there the morning of 7/5/17 at 9am and told the car was sold earlier in the day. (they open at 9) I asked to see the car and was told it was no longer there. I should have walked out at this point, my mistake. Found an other car at one of their out of state dealers, left a deposit to have them move, told me it would be there at 4pm and they would call. At 5:30, I called to find out if it arrived. I was told the salesman was busy and he would get right back to me. He calls at 7:45pm and says it just arrived asked me to come down, they close at 8. I stopped by the next day, salesman was off, asked to speak with the finance manager, he questioned why since I had an appointment to pick up the car on 7/7/17 at 11am. I had never agreed to purchase it or driven it and they had me picking it up!! I asked why the car wasn't CPO and he told me they don't do that there. ??? Shot me an absurd finance rate and said we will see you tomorrow. Found out later he had another appointment, I little honesty here would have helped his cause in stead of rushing me out. Drove home and thought about the whole process and called the sales manager to cancel everything. After 2 hours with no return call. I called again and tried to get the deposit they had me leave to move the car, talked with nine different people and still don't have it. I have bought plenty of cars and have never been through anything like this, I really don't know how they are in business.
1 of 1 people found this review helpful.
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Response from Tasca Ford Berlin:

Thank you for your input. We are constantly looking to serve our customers better and appreciate your input on how to do better. Please advise me on the best time and way to reach you to help you in this matter. We are sorry for disappointing you on your experience.  Allen
Jul 1, 2017
Ramone Clahar
Very friendly but there was some pressure to buy when I wasn't ready.
Is this review helpful? Yes | No

Response from Tasca Ford Berlin:

Ramone,

Thank you for your feedback!  We are continuously trying to improve and appreciate your thoughts. We do try very hard to please customers and to earn their business in this highly competitive market. I can assure you it was done out of the appreciation to have you as one of our customers for life. We apologized for making you feel that way and will review this with our staff as a coaching lesson for future customers who may feel the same way. Thank you for shopping Tasca Ford. Allen  
Apr 20, 2017
LABC1
I had an appointment set up to buy the car. Before I went on the test drive with the salesmen Larry. The Sales Manager Alan came and approached me at the car. He informed me that someone else wanted to purchase the same car. The person didn't have a deposit on the car. So when I returned Alan was very rude and told me someone else had put money down while I was on my test drive. Alan was very rude and unprofessional. I called left a message with Bob Tasca Jr without a returned call. Yet I still see the same Cadillac on the web that was suppose to be sold. I wouldn't recommend Tasca Ford to anyone
4 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Tasca Ford Berlin:

We are sorry that someone bought the car before you. Please accept our apology, we would be most interested in assisting you in finding your dream car. Unfortunately it is never easy to tell a customer this news when it happens.
Apr 17, 2017
While a final deal could not be reached, the overall experience was good. Jennifer in internet sales was excellent and Ken, a newer salesman was pleasant and professional. Roger the sales manager was pleasant but as is typical in the auto industry, too much focus on payment and not on net costs. I was already prequalifed at 2.89 so rate/payment was irrelevant. Ultimately besides a far below average wholesale trade offer, my only issue was dealer costs tacked on for vin etching and nitrogyn filled tires (279.00) which is of no value. Consumers should do their homework.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Tasca Ford Berlin:

Peter,
Thank you for your input on how the experience went.  We would like to know if there is any way we might meet your expectations and earn your business ?  How is the best way to reach you?  Allen
Feb 16, 2017
Car was owned by a smoker. Nobody said anything about it. Didn't smell it at first but next day the smell definitely was noticeable from the vent. Still stinks. Make sure they don't charge you for some be service they do to you car, like nitrogen gas for tires.
0 of 2 people found this review helpful.
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Response from Tasca Ford Berlin:

Ross,

We are very sorry for your smell concern. How is the best way to reach you to address your concern. We want you to be satisfied. Allen
Dec 17, 2016
One sales rep told us the car was sold another told us the car was available a 3rd told us it was sold. No one seemed to know what was going on.
2 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Tasca Ford Berlin:

Hi Art,

Please email me at  your earliest convenience as I would like more details on what happened.  Customer satisfaction is the most important part of our business. My name is Allen and my email is ablad@tasca.com. I am looking forward to hearing from you .
Dec 12, 2016
sukomalpaul
Excellent
0 of 1 people found this review helpful.
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Sep 11, 2016
Scheduled attest drive and I was not able to take it off the lot
2 of 4 people found this review helpful.
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Aug 30, 2016
msielicki
Good group at Tasca (ford) in Berlin CT. Easy to deal with, straight forward, and got me a great loan to finance the car. I'm very pleased, and give high marks to this dealership. Would definitely recommend to anyone considering a purchase.
3 of 3 people found this review helpful.
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Aug 22, 2016
Very professional. So far I am very pleased
1 of 1 people found this review helpful.
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Aug 22, 2016
Jen was polite and professional. The dealership has a "no discussion" policy about a $500 stocking fee, and does not provide certification (Certified Pre-Owned) as most other Ford dealers do with Ford pre owned cars.
2 of 2 people found this review helpful.
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Jul 23, 2016
Contacted me immediately
1 of 1 people found this review helpful.
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Jan 9, 2016
The worst dealership I have ever dealt with. They sold the truck that I put money on behind my back and lied about it. Stay away from this dealership!
6 of 7 people found this review helpful.
Is this helpful? Yes | No

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