Colonial Ford

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126 Federal Rd
Danbury, CT 06811

Sales: (888) 686-0553

Service: (888) 525-2119

Today 9:00am - 7:00pm
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2017 Ford Explorer Limited AWD Used Cars in Danbury, CT 06811

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2017 Ford Explorer Limited AWD Used Cars in Danbury, CT 06811

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 29, 2017
Guru9QX3G
Very responsive, no hassle information exchange.
Is this review helpful? Yes | No
Nov 25, 2017
Mijreklaw
Arrived at the dealership to find that the car had a check engine light. Test drive resulted in a transmission that would not shift. I suspect the price drop was due to the fault in the car. They wasted trip.
Is this review helpful? Yes | No
Nov 5, 2017
Good service
0 of 1 people found this review helpful.
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Oct 25, 2017
We were prepared and Jose made the purchasing experience great. everything done over the phone and internet....car ready and paperwork done before we arrived.
1 of 1 people found this review helpful.
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Aug 23, 2017
quick response and accurate to my needs
0 of 1 people found this review helpful.
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Aug 20, 2017
All around great experience
1 of 1 people found this review helpful.
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Aug 17, 2017
I am HORRIFIED by what we just experienced at this dealership! I emailed them about an expedition yesterday and set up to take a test drive today at 6pm. I called this morning at 10 to verify. I told the person I would be bringing money, asked if the deposit should be cash or charge. Then I asked if he could not sell the car until we drove our hour to get there. He said he would hide the keys. So I was supposed to go for 6pm. I got out of work late and called and told the guy it would be closer to 6:30. All is good. We got there at 6:42 after planning our whole day around this, my husband leaving work early, and driving an hour to get there to say that not 10 min before someone showed up to look at it and they just had to show it to them. Guess what? They bought it! Yup! So instead of 1.) asking me for a deposit over the phone this morning so he could actually hold the vehicle that I told him I had money for, or 2.) saying no to those people because they have someone that should be here any min to look at it, he just let it go. So we drove all the way there with the expectation that this would be our car only to watch another family take it for a test drive and then buy it. And their response, "I wish there was something we could do" I am so angry and upset to have been treated so unfairly and wasted my time! HORRIBLE HORRIBLE service! And nothing offered to make it right!
5 of 6 people found this review helpful.
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May 29, 2017
Friendly and knowledgeable
1 of 2 people found this review helpful.
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May 24, 2017
Terrible. I sent an online request to test drive a vehicle. It took them 4-5 days to let me know the car was available. They said the vehicle was being prepped, however, according to Cars.com or Cargurus,com (can't remember which site) the vehicle had already been listed for 5 days. Who expects to sell a car after letting a prospective buyer wait 4-5 days? I bought one elsewhere.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Colonial Ford:

Jeff, My name is Jose Ramos, sales manager here at Colonial Ford. I truly apologize for the delay in response to your inquiry. There is no excuse for our error, to prevent this from happening again I would really appreciate if we could speak. Please give me a call 203.748.3503
May 3, 2017
GuruN1C5
Amazing staff. Ask for Pat!!!!!
1 of 1 people found this review helpful.
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Apr 22, 2017
Dadski53
A very professional organization
0 of 1 people found this review helpful.
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Mar 8, 2017
Helpful and informative.
0 of 1 people found this review helpful.
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Oct 21, 2016
I wanted to spend 20 min at most looking at a Focus. They did not have it and I should have left but instead got sucked into them offering me another car. They claimed they were not on commission but they really pushed a car on me. It was uncomfortable, they were not respectful of my decision and overall it changed my attitude on Ford. Lost interest because of their tactics.
6 of 8 people found this review helpful.
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Sep 24, 2016
They were prompt to responding. Answered all my questions
2 of 3 people found this review helpful.
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Aug 29, 2016
Nice n simple
1 of 2 people found this review helpful.
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Jul 12, 2016
Excellent
0 of 1 people found this review helpful.
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Jul 6, 2016
nice people
1 of 2 people found this review helpful.
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Jun 6, 2016
Excellent
1 of 2 people found this review helpful.
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May 9, 2016
We were contacted promptly and they were great about following up! We bought the car and they were extremely professional and courteous!
1 of 1 people found this review helpful.
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Apr 24, 2016
Great. highly recommended. very nice experience with them
1 of 1 people found this review helpful.
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Apr 11, 2016
Everyone was super nice. My salesman Mike Myer was awesome. He could not do enough for me. I totally recommend him!
1 of 1 people found this review helpful.
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Apr 4, 2016
car had too many miles
1 of 3 people found this review helpful.
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Mar 26, 2016
Asked to honor extension of incentive but was told "it was my problem". Seemed friendly but decided not to purchase there.
0 of 1 people found this review helpful.
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Read 12 old reviews
Oct 11, 2015
Contacted dealer in advance to make sure truck they advertised was available. Made appointment to test drive. Drove more than 1 hr. from NY to CT dealership and they DID NOT have this truck!!! Not even an apologetic email sent from them.
7 of 7 people found this review helpful.
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Jun 21, 2015
took awhile to respond put a deposit on a car before they responded
0 of 1 people found this review helpful.
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Jun 5, 2015
Dealer DID respond. I don't always check my cell phone. They worked with us to accommodate our budget, no pressure. We have a great car for a price we could afford!
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Apr 3, 2015
Never replied to my e-mail but Face to Face experience was very good. Good people to deal with.
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Jan 13, 2015
Good experience
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Aug 8, 2014
great
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Mar 10, 2014
Fast Service, They aim to please! I got and excellent vehicle through them! I would definitely do business with them again...
Is this review helpful? Yes | No
Feb 19, 2014
The best dealer and I purchased my car from them. Very service oriented.
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Jan 7, 2014
over priced on everything
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Aug 17, 2013
slow in returning calls but overall made process fairly smooth
Is this review helpful? Yes | No
Jun 15, 2013
Dealer responded. Drove a great distance 1 hr 15 min filled out an application for a loan and they never even tried to get me any financing! Waste of everyone's time
1 of 1 people found this review helpful.
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Sep 30, 2012
Terrible experience At the last minute they backed out of the deal because they had another buyer which was an easier deal for them after I already put a deposit down very very very bad experience
2 of 2 people found this review helpful.
Is this helpful? Yes | No

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