Stephen Auto Mall

Although at this time we have been unable to agree on a price I want to express my complete satisfaction with the salesman (Mike) sales Manger (Bryan) and the Dealership. I was treated with respect and felt at ease during the complete negotiations. I would recommend this dealership to anyone looking to purchase a vehicle. I give 4 stars instead of 5 only because I was unable to purchase the car.

Although i did not continue with communications, they were promt with a response

I'll keep this short and sweet. Asked them if they accepted cars with rebuilt titles before driving 45 mins down there. They say yes. They then offer me 1,800$ for my 2011 Nissan Sentra with only 70k miles because they " Don't sell cars with rebuilt titles they will auction it off at an auction ." Thanks for wasting my day . I appreciate it.

I emailed, inquired and requested pictures of a "newly listed " advertised vehicle, because I live over an hour away . After a week there were still no pictures , so I decided to invest my time on a Saturday and drove over an hour to see the vehicle. I arrived at the dealership, drove the lot, and reached out to one passing by salesman and asked the location of this used vehicle , who in turn replied laughingly ,"it's here somewhere" as he proceeded to continue on his way and headed inside, ... so much for his help. I continued to drive around, and returned to the sales dept. and again inquired about this vehicles location ,I gave a different salesman the stock number and he took the info and went inside for 10 min or so, then returned to inform me that this vehicle was in the body shop having the tailgate repaired , and suggested I could try to look through the window but I likely wouldn't see it as it was covered in plastic to protect from paint overspray , and it wouldn't be ready until Mon or Tues. I left after driving that far not even given the opportunity to "see"it. Now nearly t a week later I see they have put photos online of said vehicle, but they also INCREASED the original price !! I inquired through chat as to why this was higher now, and was told it had been priced prematurely and has now completed the reconditioning process, and has a higher price I don't know how dealerships operate but this scenario seems pretty sketchy and I would caution anyone who does business with them, luckily it wont be me.

I had a Good experience purchasing a car here. I bought car from a Sales Consultant named Henri Michaud . He didn't try to lie or steel from me. He treats people with dignity and respect. I had resource to purchase a car from any car dealer , and choose to buy here.

Pushy with test drive and didn't answer email questions.

Call me but the car was already sold

Friendly and understanding

Sends updates as new used cars came in.

They did respond . Very nice to talk too

I'm saying this as someone who dealt with this dealer directly and I'm telling you, DO NOT DO BUSINESS WITH THESE PEOPLE. I called about a car listed here, talked to a sales manager, secured a deal and made a deposit over the phone. Two days later I drove 2 1/2 hours to the dealer. When I get there everyone was smiling and happy. Then they give me a different sales person and pull up with a DIFFERENT CAR. This car was similar but obviously not not the car I put the deposit on. As soon as I told them this was the wrong car, their attitudes completely changed. The sales person and assistance sales manager CHRISTIAN acted confused and then said they did not have the car I put the deposit on. There was no understanding and no explanation as to what happened to the car I put the deposit on, from anyone there. When I explained i drove 2 1/2 hours, took a day off from work, wasted gas and my time, I was met with shrugs by the staff. Understandably, I was upset. When I made it clear I was unhappy, asked for my deposit back and not interested in another car, I was asked to leave and threatened to have the police called to escort me out. I demanded my $500.00 deposit back, and they said they refunded it. The deposit still has not been refunded to my account and I've had to file a dispute with my bank, just to get my money back. If you want to save yourself headaches, stress, and have peace of mind, I would avoid this dealer like the plague. Incidentally, the ad for the car is still online here and on their website. This is what I believe happened: They put up a nice ad for a car that attracts people into the dealer. Over the phone, they will say the car is there. Once the person comes into the dealer, they will try and get them to buy what they really have on the lot. If the person agrees, great for them they get a sale. If the person doesn't want to deal, they can leave and the dealer hasn't lost anything, except a bad review if the person inclines to do so. This is the game they are running. Look at the other reviews on here, because I am not the only one they have done this to. Please save yourself the hassle, and find your care from another dealer, a dealer with integrity, honestly and a good reputation. Not this place.

Took some time for someone to get back to me.

The sales staff seems to be on the ball. We did not put A deal together, but the staff did keep in contact.

Spent over 2 hours at the dealership. Also the sales rep, alone with the manager, would making promises but not hold up to the information that was provided. Very unsatified with the professionalism that was provided. They continued to give bad attitude, and use profanity in front of customers.

Terrible. Was ready to drive over an hour to see this car and they gave me the run around before just not calling me back all together. Seems like a sloppy and unprofessional operation. Had no answers to simple questions. Should've listened when I was warned about them.

Very easy to deal with. Love the car.

Responded quickly but no transaction as car was not AWD, which was my misunderstanding

Very professional. I would go back and buy again

No hassle negotiation.

The car I wanted was sold. They told me it was available I had a long drive and wasted my time

Although the vehicle was already sold they did respond quickly and checked in more than once.

Everyone was helpful got out of there way to make sure i drive the car home the same day .

They no longer had the used vehicle that we had found on cargurus.com but it's not like our hearts had been set on it. There was a nice selection of other vehicles that fit our needs, and we worked with a very pleasant salesperson to find the right fit. As a result we bought a very satisfactory vehicle at a very fair price (based on cargurus.com evaluation).

Willing to negotiate and took care of what they said they would.

Very prompt and pleasant to my request but the car i was looking at was sold.

very professional

good

very professional..engaging..and seemingly honest

Miserable experience. Vehicle wasn't prepped at all. Warning lights displaying on dash weren't cleared and the vehicle wreaked of smoke. Sales manager was 'cold' and 'dismissive'.

I drove half an hour away to test drive car and they knew the car didn't even start would not recommend to a friend nor enemy.

Tried calling a couple times and they werent very rwaponsive until it was too late

They did exactly what was expected great experience

Poor info on the truck

The whole staff was great!!!!

Too far. Too many emails, too many phone calls.