Bob Pion Buick GMC
GM Certified Internet Dealer
333 Memorial Dr
Chicopee, MA 01020
Sales: (413) 301-9721 |
Service: (888) 609-3409 |
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12:00pm - 4:00pm
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42.16669845581055
-72.57820129394531
Chicopee, MA 01020
Bob Pion Buick GMC
333 Memorial DrChicopee, MA 01020
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CarGurus
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PETER
Apr 22, 2017
Was made to feel insulted when the salesman asked me if the
reason I was not making a dision that day that I was afraid of my
wife. He did follow up saying he was only kidding but it was to late.
i will not return to the dealership in the future!
CarGurus
https://www.cargurus.com
Savana_1991
Feb 20, 2017
Response from Bob Pion Buick GMC:
Savana, Thank you for the 5 star review! We strive to respond as quickly and detail oriented as possible! If you have any other questions please let us know. Thanks again!
Tom Pion
Bob Pion Buick GMC
Tom Pion
Bob Pion Buick GMC
CarGurus
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ALEKSANDR
Nov 25, 2016
CarGurus
https://www.cargurus.com
ML
Oct 13, 2016
They were very quick with responding and respectful of my request for no phone calls. They did follow up with a brief text message with contact info if I was in need of further assistance.
Response from Bob Pion Buick GMC:
Thank you very much for the positive review. We hope that your vehicle search is going well! Please let us know if we can answer any other questions or let us know when you would like to setup an appointment!
Tom Pion
Bob Pion Buick GMC
Tom Pion
Bob Pion Buick GMC
CarGurus
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Jacob
Apr 20, 2016
Failed to fairly negotiate on vehicle, took all of 3 seconds to appraise my trade in vehicle and determine its worth less than the lowest estimate despite its excellent condition. Called 6 times in a 20 minute period while I was trying to get sleep before work to try and tell me someone wanted to buy the car I was interested in.
Response from Bob Pion Buick GMC:
Jacob We can understand your frustration that you did not end up by getting the vehicle. I think your painting an unfair picture. First off less then 7% of vehicles are in "excellent condition" that is per KBB and your vehicle did have some minor defects. Secondly we agree to a price that we both deemed fair at the time. You then call us back a day or two later and offered us $2,000 less. We had a customer that was in the store and wanted to buy the vehicle for the price we had agreed to you upon. We called you numerous times (we do apologize but we did not know you had a night job a
More ...
Jacob We can understand your frustration that you did not end up by getting the vehicle. I think your painting an unfair picture. First off less then 7% of vehicles are in "excellent condition" that is per KBB and your vehicle did have some minor defects. Secondly we agree to a price that we both deemed fair at the time. You then call us back a day or two later and offered us $2,000 less. We had a customer that was in the store and wanted to buy the vehicle for the price we had agreed to you upon. We called you numerous times (we do apologize but we did not know you had a night job and slept during the day because we wanted to honor your original deal. After you told us you no longer wanted the vehicle we sold it to the other customer. We considerate this an extremely fair and honest place to business. Please let us know if we can do anything else for you in the future.
Less ...
CarGurus
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Lee
Feb 6, 2016
They will low ball you on any trade in you have.
Class it as fair (means poor) condition for the
lowest trade in price possible. Always be
willing to walk away :(
Response from Bob Pion Buick GMC:
Lee, though we know most people value there cars highly infact the average vehicle is rated in fair-average condition per KBB and less then 7% of vehicles are in "excellent" condition. We use 2 different auction guides along with 2 different book guides to determine our pricing. We are sorry you felt this way. If you need help in the future please let us know.
CarGurus
https://www.cargurus.com
Tomas
Dec 19, 2015
Horrendous... Took 2 emails and one
phone call to actually be able to reach
them. I was interested in a 2012 BMW
they had. When I did, I explained the
situation with a trade in that I have and
they low balled me by about $3,000 on
the vehicle by seeing a few pictures I
send, then justified it by saying they are
not a BMW dealer so they do not know
anything about BMW. Then on top of it
they said they were going to call me back
after running some numbers to see how
much the payments would be and other
details; never heard back from them! I
called once again 2 days after and he
(Sterling) said they are still working on it
and "looking for someone interested in
my trade in before I came in" which to
this date I do not understand what it
means. Thankfully I contacted them
before I took the 1 1/2 hour drive.
Show older dealer reviews 5
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